Category Archives: SHRM

Career Confessions of Gen-Z: Diversity of Experience Is Truly Valuable

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Growing up, I was not exposed to the most diverse community. I love my little Michigan town, but it’s pretty white. My parents tried to help me experience diversity growing up; they let me go to Japan for an exchange program in 8th grade and let me go off to college in New York. It wasn’t until these experiences that I was truly exposed to communities that were vastly different than my own.

Recently, I got the chance to attend a Diversity and Inclusion Event at the Charles H. Wright Museum of African American History in Detroit through my internship at Quicken Loans. While there, I watched 2 different panels of QL employees speaking on the importance of diversity and inclusion within QL and the workplace.

One thing that really stuck with me from this event was when one of the panelists said: “We don’t hire people to check off boxes”. All of the panelists discussed how the diversity of experience was essential for diversity and inclusion to thrive. This really caused a shift in mindset for me.

Growing up, I thought that being diverse was simply the inclusion of people from all different backgrounds and communities. While that is a huge part of diversity, being of a diverse background is only one part of having diverse experiences.

I get that I’m not a minority. I’m a white male that is from a middle-class family in the MidWest. We’re a dime a dozen out here. But this helped me see that just because I’m not of a minority ethnicity or gender or some other quality doesn’t mean that I’m not diverse. Creating a background of diverse experiences is how someone like me can become more inclusive.

I believe that it is essential that we instill these values and this knowledge of diversity in Gen-Z. We are in a world that is more diverse than ever before. We need to create an environment where going out and having diverse experiences is celebrated and isn’t feared. It is vital that our educators and leaders are instilling a celebration and appreciation of diversity in their students and employees.

I’ve always known that diversity is important. But now I understand why. Bringing people together of different backgrounds and with different experiences is where you get s*** done and you get it done well. And that’s pretty freaking cool.

 

This post was written by Cameron Sackett (not Tim) – you can probably tell because it lacks grammatical errors!

HR and TA Pros – have a question you would like to ask directly to a Gen Z? Ask us in the comments and I’ll respond in an upcoming blog post right here on the project. Have some feedback for me? Again, please share in the comments and/or connect with me on LinkedIn.

The Candidate Bill of Rights (revisited)

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In November 2010 Monster.com asked me to write a post on a hot topic at that time a “Candidate Bill of Rights“.  Needless to say, I’m not a huge fan of a Candidate Bill of Rights – I’m a Capitalist and believe in a free-market system of HR and Recruiting.  Here was my main point then, and what they are still today:

Candidates –

You Don’t Have To Apply:

  • If we have a crappy working environment – you don’t have to apply
  • If we don’t pay appropriately for the market – you don’t have to apply
  • If we don’t give my employees opportunities for growth – you don’t have to apply
  • If we don’t treat you like a human – you don’t have to apply
  • If we don’t give you a full job description – you don’t have to apply
  • If we don’t tell you every step of the process – you don’t have to apply

You Don’t Have To Work Here:

  • If we make you wait endlessly without any feedback – you don’t have to work here
  • If we make you an offer that you don’t like – you don’t have to work here
  • If we don’t offer the right work-life balance – you don’t have to work here
  • If we give you a bad Candidate Experience – you don’t have to work here

Candidates – if any of the above is true – you have some decisions to make:

1. Can I live with what I know about the company and the experience they put me through to get this offer?

2. IF SO, do I want to come and work for the company?

3. IF YES – welcome aboard, you’re coming on ‘Eyes Wide Open’

4. IF NO – thanks, and good luck, we’ll keep trying to get better in case you want to apply again some other time.

You see we all have choices. If you don’t like the way I’m treating you as a candidate, don’t come and work at my company.  I would hope that most HR Pros are smart enough to get this fact. Treat candidates like garbage and they’ll stop applying for your jobs, thus making your job all the more difficult to fill.  That might be a bit pie-in-the-sky thinking because I also know way too many HR/Talent Pros that don’t get this!

They have a little bit of power and have decided to torture candidates with painfully long and arduous application and selection processes that aren’t helpful to their own companies, statistically, and definitely aren’t helpful to the candidates.  During a recession, they don’t see much impact from these horrible processes, but eventually, the tide turns and face the results of their actions.  Karma is a bitch!

So, do we need a candidate bill of rights? No!  Do you need to spend a ton of time, effort, and resources on candidate experience? No, as well!  Don’t go right ditch-left ditch and start over correcting.  Treat candidates like you would want to be treated.  Or don’t, and pay the price! Have a few standards and etiquette, and some manners.  It’s not hard and it’s not expensive.

Career Confessions from Gen Z: How Painful is Your Onboarding?

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One of the most painfully awkward experiences of my life was my college orientation. I remember being so excited to go; this is the start of a whole new journey where you’re supposed to meet all of your lifelong friends and become a whole new person! I failed to remember that forcing a group of 17 and 18-year-olds to try and become friends in an 8-hour time span probably won’t work that well. Not only did I have to suffer through one college orientation, I had to do ANOTHER one when I decided to transfer to my current school. College orientations are absolutely necessary but absolutely agonizing.

Since I detest college orientations, I am not looking forward to the lifetime of onboarding processes that I will have to endure. The average person will hold 12-15 jobs in their lifetime, and Gen-Z’ers will definitely raise that number significantly. I’m already on my 5th job and I’m 19! While I may need to accept the fact that I have many onboardings ahead of me, here is what I suggest to make them as painless as possible for everyone involved:

  1. Short and Sweet: The general rule for all onboardings should be the shorter, the better. Just because you have a full day set aside, doesn’t mean you need to use the whole thing! Many people hold the same resentment to onboardings and orientation as me and will immediately forget approximately 97% of the information given at these sessions. So, instead of spending more time droning on, have your employees get started and let them figure things out as they come!
  2. Specificity is key: I get that there’s a lot of general information that needs to be relayed to your employees, but the more specific you can be with every person’s individual needs, the better. Not only is it more efficient because it is straight to the point, but it will force your onboardie’s to pay attention because the information directly applies to them!
  3. Food, food, and more food: If you are going to make your new employees sit through a full day of onboarding, there better be food. And not just some crappy sandwich platter. Food is essential in keeping your new employees awake and alert. Also, coffee, soda, or other refreshments should be widely available as well.
  4. Cut Out the Fluff: While preparing onboarding procedures, do your best to cut out all non-essential information. We don’t need an hour presentation on your company’s culture. Let us live and learn by experiencing it ourselves!

The goal of an onboarding process should be to make everything as clear as possible to your newbies. You don’t need to get us excited about working or pump us up: odds are that us Gen-Zer’s are already excited because it’s our first real job! I just started my internship this week and I didn’t need the constant pump-up music and overdone cheering and applause (for literally everyone and everything); I’m already excited to start! So, stuff us with junk food, coffee, and essential information and then send us on our way to get started!

This post was written by Cameron Sackett (not Tim) – you can probably tell because it lacks grammatical errors!

HR and TA Pros – have a question you would like to ask directly to a Gen Z? Ask us in the comments and I’ll respond in an upcoming blog post right here on the project. Have some feedback for me? Again, please share in the comments and/or connect with me on LinkedIn.

The Real Value of Conference Speaker Feedback

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I had a friend call me last week. We spoke at the same conference and we both just got our feedback from those gigs. His feedback was mostly fine, but there were also some pretty hurtful statements people made.

I took a look at mine. To be humble, I rocked my session at the conference! So, I anticipated it would be pretty good. It was, mostly. I had 165 responses that were like this (these are actual verbatim responses):

  • Great storyteller and engages his audience.
  • Great presentation. Lots of good takeaways.
  • The BEST session I attended!!!
  • This was my favorite session of the conference! Tim was awesome! (thanks, mom!)
  • Very meaty information that energized my recruiting battery!
  • Wow! I couldn’t write fast enough!

I could go on, but you get the picture! So, there were 161 of these little nuggets of love and affirmation that I’ll carry around in my pocket for a while! There were also 4 nuggets like this:

  • The session did not meet my needs.
  • Made some bold statements that I considered to be offensive and insensitive.
  • Left the presentation with no takeaways. Content was lacking. (With “NO” takeaways! Really? Not one? Not even, I don’t think short white dudes should wear bow ties! Nothing?!) 
  • He bad mouthed Aerotek Staffing on four different occasions which I found tasteless. (it was only 3 times, FYI!) 

One big thing conferences don’t want you to do is also sell your products or services. 8% of the audience said I was trying to sell to them! I never once mentioned my own company! I talked about my blogging, which I give away for free. I guess I was trying to sell my ideas…

When I dug into my friend’s comments, what I found was he basically got the same kind of stuff. The majority was really, really positive and thankful, but there was a minority of these people that for whatever reason just didn’t like it the presentation. It could have the content. It could have been the style. It’s probably more the commenter and the day they’re having.

This is what happens when we get feedback as adult learners. We ignore all the positive stuff and we solely focus on the negative stuff, even when the negative stuff is just a minority of the overall message.

“Hey, you are a 4.7 out of 5! Awesome! Wow! Also, could you tighten up your project timelines a bit? That would just be a bonus.” Yeah, so, well, I guess I now suck at getting my projects done on time and my boss was soooo pissed!

I know many speakers who refuse to read their conference speaker feedback comments because they’ve figured out this about themselves. They’ll overly focus on the negative, obsess over it, and basically waste hours of their life overmuch to do about nothing. It was an hour we spent together. I hope you liked it, I’m sorry if you didn’t, I’ll try to better next time.

There is value in the feedback and think it basically boils down to this: 

1. Did the majority of people receive my message in a positive way?

2. Did I offend anyone, that in a normal worldly way, should feel offended?

3. If I was going to be speaking on another topic, would most of the audience be interested in hearing me speak on that topic?

I want people to get some value out of hearing me speak. I don’t want anyone to be offended, but I know some people might. I hope that number is extremely low, like one or zero. In the end, I want people to say I like how he presents and I would like to see him speak again if given the chance about another topic.

Conference feedback is about polar extremes. The people who leave comments either loved you or hated you. The person that just felt like it was ‘just fine’, has no desire or passion to leave a comment, and that would be the actual most valuable feedback a speaker could actually get!

 

The Top 7 Rookie Hiring Mistakes!

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One of my awesome recruiting managers at HRU (the technical staffing company I run) is in the process of making his first hire! It’s pretty exciting. Do you remember the first hire you ever got to make on your own?

You get nervous! You don’t want to make a mistake, because you know how awful it is to have a bad employee working for you, so the last thing you want to do is make a wrong decision. You want this first hire to be a rock star!

All of our managers who are going through the hiring process for the first time all face the same issues. They are unsure of what to really do. If you’re a parent, the best analogy I can give is when the hospital lets you leave with your newborn! Do you remember that?

You get to the lobby. You have your baby strapped into that car seat like they are about to enter a crash test site! When you reach the doors, they slide open, and you kind of look around. You’re waiting, for just a second, for someone to stop you! You can’t believe anyone would just allow you to walk out of the hospital with a baby! Did you guys even check who I am! I have a hard time throwing my clothes all the way into the hamper, and you’re just letting me leave with a baby!?!

That’s the feeling all of our managers get when they hire for the first time! Wait, you’re letting me choose!? Are you sure you’re okay with this?!

To help our new managers I put together the Top 7 Rookie Hiring Mistakes for managers to avoid. Here they are:

1. You wait for HR and/or Talent Acquisition to control the process. This is your hire, that you’ll have to manage, live with, and fire if they suck! Get involved! Immediately!

2. You fall into the trap of wanting to hire someone who is perfect. You’re not perfect. Your CEO is not perfect. No one is perfect. Hire someone who can succeed in your job, your organization, under your leadership. Don’t hire perfect.

3. You try and hire someone who is just like you! You were successful in the job, which is why you are now the leader. So, it makes sense that someone just like you will also be successful. This tactic fails more times then it succeeds because we actually suck at managing ourselves! Find someone who compliments your weaknesses, and has the skills to do the job and you’ll have a better chance to find success. You’ll also add more diversity to your team!

4. You don’t move fast enough. If you interview a very talented person, there is a good chance someone else is also interviewing this very talented person. Pull the trigger and get them before someone else steals them from you!

5. You wait too long to fire a miss-hire. First-time leaders are the worse with this. They feel like they can make anyone work! Plus, they feel more ownership since it was their first time. Stop it! This won’t be the last time you make a bad hire. Give yourself the best leadership gift ever and fire a bad hire quickly!

6. You don’t believe it’s your job to recruit and source talent. Guess what, champ? The organization gave you the keys to run a department. They believe in you. If I’m given the keys to run anything, I’m running the whole thing! It’s my department, which means I own the talent, which means I’m going to help find the right talent for my team. I know what is needed better than anyone! TA can help me, that’s great! But I own this!

7. You believe that leadership will judge you based on this hire. Leadership won’t judge you based on one hire. Leadership will judge you based on a pattern of hiring success, or lack thereof. One hire will not define you. Many hires will. R.E.L.A.X.

So, what do you think, HR and Talent Pros? What are the biggest mistakes you see Rookie managers making when it comes to hiring? Hit me in the comments!

What Happened to America’s After-Work Pub Culture?

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I’m returning from London today and there was something I noticed on my trip that we don’t really have in America. In fact, in the past year, I’ve visited Australia, South Africa, and now the UK, and in each visit to these countries I’ve noticed they have a very strong after-work pub culture.

When I talk to my grandparents it seemed like at one time in America we also had this after-work pub culture. We would go to work, do our job, and afterward we would meet our workmates and friends from, old and new, for a drink or two before heading home.

I love the after-work pub culture!

It’s not really about drinking, although a lot of that happens, it about true connection. The one thing you instantly realize about the pub culture is that no, absolutely no one, is looking at their phone! It’s so strange because you realize how much we are on our phones in America when you see this!

It’s adults, sharing a pint, having conversations. Laughing. Hugging. Just sharing their daily frustrations and joys. Then they head home and finish their day.

Somewhere in our history we stopped heading to the pub after work and started heading directly home. Why?

Part of the pub culture is a city culture as well. When you don’t get into a car, by yourself, but you walk to the train, or bus, or ferry, or to where you live directly, you put yourself in a position to stop along the way for a drink with a friend, or to meet up with some friends. As we moved out of our cities, we moved away from the after-work pub culture.

We became addicted to busy. Around the world parents have their kids play sports and do activities, but, in America, we’ve become completely insane in over-scheduling our kids. It’s not enough to have them play little league on the weekend or take piano lessons, they have to be on travel teams, or prepare for concerts, etc.

We stopped having real relationships and we started having social relationships. I’ve found other countries place a higher importance on having a real face to face interactions to consider someone a friend. They want to break bread and share a drink and really get to know the person that is you. For many Americans, we’ve grown uncomfortable with real relationships!

I think there is a balance. I’m not sure I want my Dad or Mom showing up a 7 pm each night because they’ve been at the pub, but I think it’s okay if they do this a day or two a week. I think it’s healthy for adults to have adult relationships.

I like the concept of the neighborhood pub where you can go and you know the staff and the patrons. I think an after-work pub culture acts sort of like adult therapy in so many cases. I’m wondering if the Millennials and GenZ will turn the tide and re-create the after-work pub culture in America, as we see more and more young people move back into our cities? I hope so!

Hit me in the comments on your thoughts about an after-work pub culture. Are you for it or against it, and why?

Compliance vs. Contribution – What Kind of HR Pro Are You? #SHRM18

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I spoke at SHRM National yesterday. I have to say I love the SHRMies! I never feel out of place at a SHRM conference. The pros that come are like most of us. We are trying to get better. We aren’t perfect. We really want to do great work. We have challenges.

There is one thing, though, I can point to that seems to separate those SHRM HR pros who are moving quickly into modern HR, and those who are not.

It really can be boiled down to Compliance vs. Contribution.

Everyone in HR is concerned about compliance. It’s part of the gig. Those who ignore compliance do not have a long career in HR.

Compliance-focused HR is also a trap.

I’ve said this my entire career, that it’s not HR’s job to eliminate risk. It is HR’s job to mitigate and advise of risk.

Bad HR tries to eliminate risk, so much so, that it many times turns into threats. The treats sound like this:

“Jim, you can’t do that because we’ll get sued!” 

“Mary, you can’t ask your team to do that because it’s against policy!” 

“Pat, if you decide to take this direction we’ll have to get legal involved!” 

This is HR trying to eliminate risk. This is bad HR.

Here’s how HR contributes to the success of an organization while mitigating and advising of risk:

“Jim, I understand what it is you want to do. There’s some risk, let’s be clear about this. If ‘we’ go this direction, we have to be prepared for “X”. Knowing this, how do you want to move forward?”

“Mary, I definitely hear what you need from your team. There are some complications because we have some policies in place. It doesn’t mean we can break or change those policies but puts us at some risk in the future. How about instead we try this…”

“Pat, I’m a little uncomfortable going the route you want to take. I think it would be best for ‘us’ to get some insight from legal and see if they might have a less risky way for us to proceed.”

Compliance vs. Contribution is really just a change in language and communication. One will get most of your team to want to work with you and keep you in the loop. The other will shut off your team from wanting to interact with you, and actually increasing the likelihood they get themselves and the organization in trouble.

I love my SHRMies who are looking to contribute. I desperately want to turn on a light for my SHRM brothers and sisters who are so compliance focused they are missing a great opportunity to contribute the greater good of the organization!

Never stop trying to raise the profession.

The Talent Fix – My new SHRM Produced book is now available to purchase! If your organization is having trouble hiring, this is a must buy! 

Talent Fix Review: My mom says it’s her favorite book that I’ve written!!! (I’ve only written one book!)

Purchase The Talent Fix now! 

#SHRM18 – Johnny Taylor is the Exciting Leader HR has Needed!

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I’ve been a SHRM member since 2001. Over that entire time, I have never been excited about the leadership of my professional organization in HR. It’s not that SHRM didn’t have good, solid leaders, but they were never people who inspired me in my profession.

At the SHRM National Conference this year in Chicago, Johnny Taylor, SHRM’s new CEO, will take the stage and many in attendance will get to meet the man for the very first time. I think you’re going to be impressed!

Now, this isn’t my first experience with Johnny. I first ran into Johnny about 8 or 10 years ago when he was an HR leader and doing the speaking circuit. I had never met him. He gets on stage and kills! I had to go on after, which is never a good feeling. In my mind, I was like, “this dude is going to be famous!” I’m not sure CEO of SHRM is famous, but he’s done alright for himself!

The podcast link below is from Joey Price’s Business, Life, & Coffee pod where he got Johnny to sit down with him and really open up about the HR profession like no other SHRM leader I’ve ever listened to. In terms of what Johnny (remember, the CEO of SHRM) thinks would be his ‘ideal’ HR professional, he had four attributes:

  1. P&L knowledge and responsibility, with Business Operations background.
  2. Experience managing people, with a high degree of empathy.
  3. Keen understanding of the legal landscape
  4. Strong sense of culture

Do you see anything on that list of an ideal HR pro that speaks to ‘functional’ expertise?

Johnny is the CEO the SHRM membership needs at this point in the history of our profession. Business savvy, great communicator, an HR leader who you easily see running your company. Not running HR, running your company.

Kudos to Joey Price for getting a great interview! Kudos to Johnny for opening up and letting the SHRM membership see who he’s all about. I’ll be cheering him on as a SHRM member and hope he’s wildly successful.

No pressure, Johnny! I’m sure you’ll kill at national!

The Talent Fix – My new SHRM Produced book is now available to purchase! If your organization is having trouble hiring, this is a must buy! 

Talent Fix Review: My mom says it’s her favorite book that I’ve written!!! (I’ve only written one book!)

Purchase The Talent Fix now! 

“We Can’t Find Talent!” Stop it! You sound dumb! #SHRM18

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So, I’m going to be speaking at SHRM National next week on Monday at 10:45am. The title of my talk is “What Your CEO Wishes HR & TA Would Start Doing!”

One of the things our CEO wishes we would start doing is finding them some talent! But, we tell them it’s “hard” to find talent. It’s not hard to find talent…

It’s hard to talk talent into coming to work for you when you virtually have no differentiating factors from any other job or company in your market.

I hate it when a CEO says, “We ‘only’ hire the best talent!”

No, you don’t! Stop it! You sound like an idiot!

You hire the talent that applies for your jobs at the time they are open that is willing to accept your average pay, your average benefits, your average hiring managers, your average work environment, and your average career ladder.

Does that sound like something the ‘best’ talent in the world is looking for?

The crazy part is we all actually do have something special in our organizations. What is it? How the hell should I know, it’s your organization, not mine! That’s for you to discover! Or make it up, no one really checks that closely to see if you’re actually telling the truth. Perception is the reality!

If you tell people you’re great, most will actually believe it if you put enough marketing and shine behind it!

See you in Chicago SHRMies!

The Talent Fix – My new SHRM Produced book is now available to purchase! If your organization is having trouble hiring, this is a must buy! 

Talent Fix Review: My mom says it’s her favorite book that I’ve written!!! (I’ve only written one book!)

Purchase The Talent Fix now! 

What do Americans Really Think About Labor Unions?

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So, if you’re in HR, like me, you’re probably sitting back waiting with anticipation for the Supreme Court of the United States to deliver a very important ruling around labor unions in the case Janus vs. AFSCME. It’s a case challenging the practice of public sector unions charging “agency fees” to employees who decline to join the union but who still benefit from the deals it bargains. The fees are typically similar to, but a bit lower than, union dues.

I’ve long said, on this blog, I think labor unions, in America, are virtually useless and ineffective for modern workers. I say this because in modern American hiring practices if you’re a bad employer with bad employment practices, you won’t get talent (hourly or salary) and you’ll go into death a spiral as a company.

Workers today, don’t need protection like they once did in America. But, that’s just my stupid opinion, and as soon as I say that someone always sends me an article or tells me of some bad company or industry where workers still do need protections. I get it! It’s not all or nothing, but you can’t tell me that unions today or doing the same work of the unions of our grandparents and great-grandparents!

Because of this Janus case, APM Research did a recent study to find out what Americans really think about this issue of should an employee be forced to pay union dues, or at least their fair share, or like the 28 states already have laws on the books, should employees be Right-for-Work which allows them to decide if they pay dues or not to work in those jobs?

Here’s what APM Research find? 

-Americans are evenly split in their preference for “fair share” (mandating some dues of all union workers) as opposed to “right-to-work” (where each worker covered by union contract may opt out of paying dues) policy regarding unionization.

– Democrats are in support of “fair share” more often, and Republicans are in support of “right to work” more often. No surprise!

– Surprisingly, lower educated workers (those you would think would be in support of unions) actually are more in support of right-to-work. Why? Probably because lower educated workers tend to make less money and if you make $15 per hour, a union taking “$X” out of that small $15 per hour doesn’t feel good at all! Basically, low-income workers, who are under a union contract, don’t see enough value in those dues to see it worth their while in paying.

– “Fair Share” is favored by about 60 percent of those who have direct union experience themselves or through a household member, and those living in North Eastern states. So, those with actual union experience more often see value in paying those dues.

– Stronger unions are preferred by at least two-thirds of women. Which clearly speaks to the historic employment injustices that most women still feel today.

– A majority of Americans (62%) indicate that “stronger” unions would be better for the country; only one-quarter indicate a preference for “weaker” unions.

Like with any study, you have to look at the sample. APM asked 1,000 American adults, so not huge, but it should be enough to representable, but we don’t know the demographic data behind the sample.

The crazy part about all of this is only 12% of full-time workers in America are covered by unions! So, if you ask 1,000 workers about unions, only 120 of them are even in union jobs. So, we, as Americans, have very strong views about unions, positive and negative, without much experience in actually working in or with unions in our careers.

Keep an eye out for the Janus decision! I’m sure the HR world will light up with opinions on what it means for the future work environment for millions of workers nationwide.