Category Archives: Talent Acquisition

The Damaging Problem of Chasing Satisfaction as a Performance Metric

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I was recently asked to dig into talent acquisition metrics, determining which metrics drive success, which are window dressing, which are just CYA, etc. Two metrics kept coming up from TA leaders are being very important, candidate satisfaction (candidate experience) and hiring manager satisfaction.

I don’t disagree that both of these metrics are important to an effective talent acquisition strategy. You want candidates to be satisfied with the experience they have going through your recruitment process, and you want your hiring managers to be satisfied with the quality of recruitment they get from your team.

The problem happens when you don’t know the point when positive satisfaction turns into negative satisfaction.

A good example is in healthcare. Currently, in the healthcare world, patient satisfaction is a huge deal. Many hospitals are losing their minds to try and figure out how to continue to raise patient satisfaction. You can see the logic. Healthcare is an extremely competitive environment. If a patient isn’t satisfied with their care, they can easily decide to spend those dollars at another healthcare facility. Probably sounds a lot like most of our businesses, doesn’t it? (customer satisfaction, client satisfaction, etc.)

The problem is, nurses and doctors aren’t employed to keep patients satisfied. They’re employed to get patients healthy and save their life. In that process, many times, a patient’s satisfaction is meaningless. The doctor and the nurse are the experts, and before I care about your satisfaction, I care about your wellbeing.

But, as healthcare organizations continue to be run more and more like a business, doctors, and nurses and constantly pressured to put patient satisfaction above wellbeing. As long as Mary loves us, just give her what she wants, even if that isn’t the best treatment.

Now, take this back to candidate satisfaction and hiring manager satisfaction. There’s a tipping point. It’s important that you have a consistent candidate experience that is fair. This will be satisfactory for many candidates, but for some it might not be. As you continue to push resources into increasing satisfaction of those who aren’t, you begin to see a negative return on resources. 100% satisfaction, should never be your goal.

Hiring managers aren’t much different. Most of your hiring managers will be great people to work with and you’ll prove to be a great resource for them in filling their openings. They’ll be satisfied with the job you do. Some will never be satisfied, and many times those who are unsatisfied are usually causing their own dissatisfaction. Again, 100% satisfaction, should never be your goal. Because if it’s obtainable, it’s probably not valuable in this circumstance.

My job in talent acquisition is not to make everyone feel satisfied. My job is to increase the talent in the organization. To do this, it might actually mean I make some folks unsatisfied. That’s okay. I’m the expert in talent acquisition. I need to do what is best for the organization. I’m always unsatisfied with our marketing folks, but guess what, they never asked me if I’m satisfied or not.

This Job Sounds To Good To Be True!

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When I was 18 years old I packed up my 1979 Ford Mustang and drove 20 straight hours from Grand Rapids, MI to Laramie, WY to go to college at the University of Wyoming. My air conditioning didn’t work, the radio didn’t work well and I had a Rand McNally Atlas (look it up kids) to guide my way.

It took me roughly 4 months to blow through every single dollar I had, then I took that same trip back to Michigan to find a job. One college semester done, and I was dead broke, and I didn’t have parents who were going to pay my way to college. I needed to find a job!

When you’re 18 and have completed one semester of college you tend to think you’re pretty freaking smart, or maybe that was just my personality. My mom did buy me a new suit, dress shoes and a Topcoat (again, look it up, kids). She was a boomer who never went to college, was successful and firmly believed you only needed to look the part to get the part.

Well, I looked a part, but I’m not sure what part that was!

I started applying for ‘management’ positions. I mean I had a suit! Not sure what I would wear on day 2, but certainly, that was a secondary issue. No one gave me the time a day. My previous work experience up to this point was running concessions for the world’s largest movie theater, at the time! That didn’t seem to have much pull with anyone, except one company!

I still remember the call! They were impressed with my ‘qualifications’, could I come an interview? Of course! They were looking for “Territory Managers”, people who wanted to make unlimited income. That sounded like me!

I showed up for the interview in my suit, new shoes, and topcoat. I was excited. I was a bit nervous. When I got to the location there were others in the waiting room. I was dressed way better than everyone else, that had to help me right!?

I got called into a small office. I was asked a few questions by a guy who seemed way to excited to be doing his job. But he must have liked me, he offered me the job, on the spot! Thanks for the suit, Mom!

He then asked if I could start right away? Well, of course, just show me to my office and I’ll get right to work managing that territory of mine!

He then took me to a much larger room where there were chairs against the wall, probably 40, and the entire rest of the room was open. About 30 of the chairs were filled, most by the less-dressed folks, I already discounted in the waiting room. Apparently, they also got hired.

The guy who hired me came in next to ‘congratulate’ us on this great opportunity on selling home cleaning systems to the American public, something the American public desperately needed to pay $1200 for. This would be the best value buy of their lives, and we were lucky enough to be able to offer it to them!

I just got roped into selling vacuums door to door.

For the next 4 hours we were trained on how to sell these vacuums, showed how to get into the homes of the buyer. I got down on my hands and knees in my new suit and broke apart the vacuum home cleaning system to show the ‘Miss’s of the house’ how easy it was to use.

At around 1 pm they unlocked the doors and let us leave the building to get something to eat. I drove home. Called my former boss at the theater and asked if I could come back to work. He said yes. I then began saving to go back to the University of Wyoming to get my degree.

99.9% of the time, the job that sounds to good to be true, is.

Dear Timmy: How Do I Get Into Talent Acquisition?

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I get asked a ton of questions via email. Some are from college students who ask a variety of things. Here’s a recent one:

Dear Timmy,

I’m a college student majoring in communications (editor’s note: why do college kids major in communications? Like 80% of college kids want to major in communications. You know there aren’t real jobs in communications, right!?) and I’m looking to get into human resources, more specifically I would like to work in talent acquisition.  What suggestions, or steps, do you suggest to help me get a position in corporate talent acquisition?

Thanks,

Communication major because apparently I’m an idiot (just kidding, she didn’t sign it that way!)

Here is my response:

If you want to get into straight HR you’ll need to graduate with a degree in HR. As I don’t know of an organization that hires entry level HR pros with non-HR degrees. If you want to get into talent acquisition follow these steps –

Step 1 – Graduate

Step 2– Apply for ‘agency’ entry level recruiting roles.

Step 3 – Do your time in the agency world, at least a year, maybe a bit more.

Step 4 – Apply for corporate Talent Acquisition openings

Here’s my reasoning for the steps above.

In talent acquisition no one cares which college degree you have, they only care that you can recruit. The reality is they shouldn’t even care if you go to college, but most corporate recruiter jobs will require it. Corporate TA departments rarely hire entry level recruiters because they don’t have the knowledge, processes, and capacity to train recruiters, which is why you need to get experience on the agency side of recruiting.

Agency recruiting is known to be very cut-throat and high burnout rate, but I’m only talking about a year or so. Anyone can handle that, and it will give you valuable experience. You might like agency recruiting and you can make a ton of money, but it’s high stress. Corporate TA is mid-level money, with no growth, but virtually no stress in comparison.

Once you get your experience in the agency world, even only a year, you’ll actually be considered pretty valuable on the corporate side of TA. Think of your agency time as your TA internship. You know there’s an endpoint, then you get into the job you want.

When interviewing for agency positions you should never mention that your goal is to get into corporate TA. They won’t hire you if they feel you’re just going to leave. Also, when you interview, most agency folks are only looking to hire two things: high energy, highly money motivated. So, drink three Red Bulls before you interview, and talk constantly about how much money you want to make. You’ll get hired by 99% of the agencies that interview you.

I might be joking a little, but only a little, that’s fairly close to reality. I mean agencies are also known to hire pretty people, so it wouldn’t hurt to be good looking.

 

The Biggest HR and TA Questions for 2017

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I guess ‘biggest’ really depends on where your organization is with your HR and TA practices. My biggest might not be your biggest! I taking a run at this from the 30,000-foot view, not ground level.

2017 will for sure be a challenging year for both HR and TA leaders. With a new administration that is eager, to say the least, to make policy changes, both functions will be looked to for answers on how to deal with all of this, plus you have your normal day job to handle as well!

Here some of the biggest questions HR and TA will have to answer in 2017:

1. What will a repeal of Obamacare, in its current form, do to your benefit plan? If we’ve learned anything from Trump, it’s he doesn’t like Obamacare. So, you can pretty much guarantee that we’ll see changes to the Affordable Care Act. Which changes we’ll all have to wait and see!

2. How do we keep our talent from leaving us? It used to be, how do we keep our ‘best’ talent from leaving us? But, let’s face it, you have so many employees leaving now this isn’t about putting your finger in the dyke, this is about building a new damn! Retention will be one of the hottest topics in 2017, and probably 2018, 2019,…

3. What policies do you need to add, change or get rid of to make your organization better?  We always think about improvement in terms of adding, but in 2017 your greatest accomplishment might be to delete a policy or two that no longer have a positive impact in your organization. We added so many things during the recession that no longer make sense, but in HR and TA we hate deleting policies!

4. How do we fix Millennials? He didn’t say what I just think he said, did he? You need to watch this video by Simon Sinek. He thinks corporations need to fix millennials. His reasoning is solid. Corporations have the most to lose by broken millennials, they also have the most to gain. So, get ready to ramp up your development programs like never before, but these won’t be the same types of soft skill development programs from two decades ago! Millennials are broken. We can blame their crappy parents, at least that’s what Simon does.

5. How do we attract talent to our organizations? You don’t have to ping pong tables and free beer to attract great talent, but you do have to market to prospective candidates that you want them! This means that the post and pray strategy that 90% of organizations use, no longer will work (not that it ever worked). If I’m you, I have a serious conversation with my executive team about bringing marketing into help talent acquisition do some things differently. Yeah, you still need to sell whatever it is you sell, but if you don’t have talent to run the company, you won’t need marketing.

What are your biggest HR and TA questions for 2017?

The 7 Brutal Truths About Recruiting No One Wants To Admit

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I’m taking a break from normal writing during the holidays and sharing some of my most read post of 2016. Enjoy! 

Don’t you love Clickbait titles!?  I mean you read that title and you’re like, “JFC, Tim! Okay, I need to see what crazy sh*t he’s going to say about recruiting and who he pisses off today!”

Okay, so, here you go!

I recently got back from CareerBuilder’s Empower. It’s basically a recruiting conference for CB clients. Empower had a great recruiting content for both sides. Both corporate recruiters and agency recruiters were in attendance. You can easily spot the two groups. The agency recruiters wear suits and have big watches. Watches so big Flavor Flav would be jealous. The suits aren’t your dad’s suit, either, they’re the new ‘modern’ fit suits that look like they might be one size too small.

The agency guys don’t care. They’re making twice what the corporate sap makes, who is wearing either jeans and button-down or Khakis and a button-down. I’ll say most of the corporate TA ladies dress smart and stylish, most are also former agency recruiters!

Being surrounded by 1,000 recruiters always helps remind you why so many folks dislike the industry and function of recruiting. Here’s my take:

1. There’s no difference between selling cars and recruiting. In cars sales you make the car look as great as you can, even when it’s a piece of sh*t. In recruiting you make the organization and the hiring manager look as great as possible, even when they’re a piece of Sh*t.

2. Recruiting has nothing to do with Quality. Recruiting is all about speed. Every recruiter wants to argue it’s about quality, but it’s not. It’s not because you don’t actually know if someone is a quality hire until about a year into position, for most roles. Recruiting is about filling positions as fast as you can with the best talent that is available at the time you’re actually looking to fill the position.

3. The majority of Recruiting leaders have no idea what they’re doing. That sounds harsh, doesn’t it? It’s mostly true for a couple of reasons. First, TA was a dead function for about 8-10 years in most organizations during the recession, so most TA leaders either weren’t in TA or weren’t developed. Second, the technology is evolving so quickly, 99% of TA leaders can’t keep up with it. So, you get a mix of incompetence and old school know-how.

4. Real Recruiters have figured out Employment Branding has little impact in filling positions. Great recruiters can fill roles in a company that has no brand, or a negative brand, it makes no difference to them. What real recruiters understand is that the majority of the population pays little attention to your employment brand. Great TA comes mainly from great recruitment marketing (which I know some of you will argue is all about branding). You can be great at recruitment marketing and still have a brand no one knows about and fill your positions.

5. Your organization would fill openings with or without a Recruiting Team. Ugh! That one hurts, but it’s true. I speak with organizations every week that don’t have TA and don’t use agencies, but still fill positions. What!? How can that be!? The executives, the hiring managers, etc. all do it. They own their own staff and make sure they find people to fill the needs they have. As an organization grows this becomes harder, but not impossible.

6. Corporate recruiters will always be less effective to Agency recruiters until you change your compensation. Corporate recruiters only have to work as hard as the weakest recruiter on the team. Agency recruiters have to work to eat. Corporate TA leaders would do well to add some incentive to the compensation mix to their teams that is directly tied to individual recruiting accomplishments of the roles they fill.

7. 90% of your positions are filled by candidates finding you, not a Recruiter finding them. Take a look at your source of hires, how many are sourced directly by one of your recruiters reaching out to a candidate that didn’t first reach out to you? This number will put that giant corporate TA recruiting salary into perspective! I can find a great admin pro to run a TA process for $15-18/hr.

What are your brutal truths about recruiting? Hit me in the comments.

What is your most valuable hiring source?

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I’m taking a break from my normal writing during the holidays to share some of my most read posts of 2016. Enjoy. 

I find every year, I’ve been blogging now for 8 years, that my most read and shared posts are usually based on a fairly basic problem we all face, and quite simply just want to know what others are doing. That’s the case with the post. We all struggle to know what sources we should use and which ones are our best. 

As many of you know I’m a writer over at CareerBuilder’s recruiting blog called The Hiring Site. Great group of industry practitioners writing about everything related to talent and recruiting. Because of my relationship, they share cool data with me, that I can share with you!

Some of the most eye-opening stuff I’ve gotten recently is all around hiring sources, and it’s not stuff you normally hear about or see.  Let’s face it. We (Talent Acquisition Pros) hate sharing our data because it makes us feel like we’re giving up our secret sauce!

It’s not really secret sauce, that’s the secret, we all pretty much do the same thing when it comes to talent attraction. We get referrals, we leverage our internal databases, we use job boards and postings, we pray. We pray a lot!

Here’s the data that CB shared with me from crunching the data of 1600+ CareerBuilder clients in 2015:

– 21% of hires came directly from using CareerBuilder.

– 41% of hires actually could have come from CareerBuilder, if the client was fully utilizing the technology they purchased!

– 45% of companies added more sources of hire over the past five years

– On average a candidate will use 18 sources to search for a job!

What does this really mean?

Every organization’s talent acquisition strategy has to have a multi-pronged approach.  You have jobs that you can post on CareerBuilder and find great talent. You have jobs that you will need a great referral strategy to fill. You have jobs that you’ll need outside specialized help to fill. You have jobs that need hardcore sourcing and bust-your-butt on the phone recruiting to fill. You need all these approaches, just one won’t work.

You need all these approaches, just one won’t work.

The key is are you fully utilizing the easiest, fastest sources you have?  We tend to want to discount our job board vendor (mine is CareerBuilder), but the numbers usually tell a different story.  41% of hires seems like a lot, but the data is deep! 1600 clients equal ten’s of thousands of recruiters banging on CB technology. The data is real.

What does this really mean, to you?

1. Make sure your recruiting staff is fully trained on the technology you give them. Then, retrain them!

2. Make sure you’re accurately measuring your source of hire. This is the single most important thing that recruiting leaders miss, consistently. It drives all of your purchasing decisions. I can’t tell you how many recruiters I speak with that truly believe LinkedIn is their most valuable source, and, so far, 100% of the time, the data says it’s not when we pull the numbers.

3. Are you looking at your existing internal database first? It’s the most valuable source in the industry and this is consistently underutilized.

Happy recruiting my friends!

The One Gift HR Really Wants for Christmas

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Ok, before we get started, stop it. I could have titled this “The One Thing HR Wants for the Holidays” or “The One Thing HR Wants for Chanukah”, etc., but I didn’t the majority of people celebrate Christmas, so I used Christmas. Breath in HR people. (for the record we celebrate both Chanukah and Santa in my house, my kids are equal gift getters!).

So, what would it be? If you could have one thing in HR for Christmas, what would you ask for?

And don’t be lame, “Oh Tim, I would just ask for world peace and have Snapple bring back Compassion Berry” No you wouldn’t! Not if it was real, I mean really real!

I’m sure a bunch of HR Pros would ask for a new HRIS System. I mean that’s what we do during the holidays, we want the biggest baddest fastest new electronic device that will make our lives easier and make us look 10 pounds thinner!   Maybe just an add-on system like a new CRM, or employee referral automation, or mobile employee feedback app, they are all cool and hip!  Who wouldn’t like one of those!?

I’m sure a bunch of HR Pros would ask for the ability to Hire more employees!  What a gift that would be.  Not only for the people getting hired but for your overwork staff and hiring managers who have worked double and triple duty because your cheap boss won’t open up headcount.  HR never has the staff it wants!

I’m sure a bunch of HR Pros would ask for a new Employment Brand!  Oh to be as sexy as Google, Zappos or Sodexo – wouldn’t that be a wonderful environment to work in HR.  Life just seems easier when you work for a sexy brand.  It isn’t actually – but that what great branding does, it makes some idiot like me think it must be easy to work in a great place like that – they should hire me!

I’m sure a bunch of HR Pros would ask for better Talent for their organizations (which is technically way more than one gift but let’s face it, some of us HR Pros don’t follow directions well!).   This is the freaking holy grail, right!  If we only had the top talent (instead of saying we only hire top talent, then hire those who respond to our posts) our lives would be so much easier!

There are so many things we could ask for in HR, but this is why I love HR, for all those gifts I listed above, and for so many more you and I could come up with. We work in a profession where we have the ability to deliver each and every one of those to our organizations.  With enough time, patience, influence, strategy and luck, not one of those things I couldn’t give my organization.  Maybe that’s the best gift of all.

For the record, mine? It would be a ‘Visionary Leader’. That’s the one gift I would ask for.

Those are rare, those are hard to find.  Not many of us get the opportunity to work with a true visionary. Great managers, strong leaders, charismatic personalities, yes; But a Visionary Leader, that is something few get the opportunity to experience.

What would be your One gift you want for HR this holiday season?

I’m Not in the ‘Love’ Business

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It’s almost the end of 2016 for most people. Once Christmas hits and New Years coming a week later, it seems like most of the population just coasts through the end of the year.

You know what happens at the end of each year? People begin to evaluate their life and their career. It usually goes something like this: “2016 was like totally awful. What am I doing with my life? I need to find a job that I love!” (in my head I’m totally saying this in my best 80’s valley girl voice)

I run a recruiting shop. I’m not in the ‘love’ business, I’m in the ‘win’ business.

In recruiting, someone is going to win and someone is going to lose. I mean if you’re good. If you go after noticeably better talent, that talent is actually working for someone else when you find them 99% of the time.

That means one organization is losing that noticeably better talent, and one organization is gaining noticeably better talent. Win. Lose.

Love has nothing to do with being a great recruiter. I mean it’s awesome if you’re one of the crazy ones, like me, who love this game, but it’s not necessary to be awesome. What is necessary is an emotionally unstable need to win.

Great recruiting organizations win. They win at a far higher rate than they lose. We’re not talking baseball hitting, we’re talking great free throw shooting. It must hurt when you lose. It must feel like a first kiss when you win.

Love has nothing to do with winning and losing. Some of the strongest competitors I’ve ever faced really didn’t love doing what they were kicking my butt in, but they had a great passion for winning at anything did.

Too often as recruiting leaders we feel we need to find people who love recruiting. All leaders fall into this trap, trying to get their teams to fall in love with the work they do. The belief that ‘love’ will drive great performance. Which might actually work, but getting someone to ‘love’ work, is really hard, and rare.

Getting someone who only wants to win, that’s much easier to find and feed.

I’m not in the love business. It’s messy and emotional. I’m in the win business. That’s black and white. You either won or you lost, how you react to that outcome tells me how good of a recruiter you are.

How to Rehab Your Career in One Step

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I know a lot of people who have had to go through the process of rehabbing their career. You make a bad move for money, or you get fired for some reason that will look bad but doesn’t necessarily mean you’re bad, or you out of work for longer than you wanted to be and now it’s hard to explain. Many, many folks get into these career rehab scenarios.

One of the most common rehabs I see is in college and professional coaching. A major one is in the works know and I think it gives us all a roadmap on how you should rehab your own career. Lane Kiffin was a comet in college coaching! He was a hotshot assistant coach at USC when legendary Oakland Raiders owner Al Davis hired him as his head coach at only 31 years old! A year and half into that job he was fired,

A year and a half into that job he was fired, but it didn’t cost him his reputation on the college level and the University of Tennessee hired Lane to be their head coach almost immediately. Lane spent one year at Tennessee when USC came calling for their head coaching gig and the USC job is one of the top coaching jobs in the country, so Lane left Tennesse for USC.

That’s a lot of movement in a very short timeline! USC-Raiders-Tennessee-USC all in about three years. Lane spent three seasons and two games at USC before he was fired after a game at LAX after being called off the team bus.

So, you now have been given three head coaching jobs, two of which you’ve been fired from, one of which you left in the dead of night after only one season for a prettier girl! Needless to say Lane needed a big time career rehab!

Kiffin’s next move was critical, and he nailed it! If your career is in shambles and you want to fix it, you take a job you know you can flat out kill, at the best company possible, and you stay patient. Kiffin took the Offensive Coordinator’s job (his specialty) at the University of Alabama under the arguably the greatest college coach of all-time, Nick Saban.

Here’s what Kiffin knew before even taking the job. Alabama and Saban are going to win. If your career is in shambles you want to work for a winner. Kiffin would have taken any job working for Saban! Grad Assistant, Quarterback Coach, Receivers coach, academic advisor, etc.! Kiffin knew being on Saban’s staff would immediately elevate him if he just did the job he was hired to do, and was a good soldier to Saban.

He played the part perfectly. Three seasons with Saban, even when he could have left for head coaching job earlier. He stayed patient, he stayed loyal and last week he was rewarded with his next head coaching job at Florida International University. Another brilliant move in rehabbing his career! Make you next big gig one that has almost zero expectations. So, if you fail, no one expected you to do good there anyway, it’s not you, it’s them!

How do you rehab your career in one step? 

Go find the absolute best company and best boss in the world to work for. No matter the job. No matter how low level. And work there under that person until you put enough distance between the bad stuff and the new stuff. Might take a year, might take five years, it’s all relative to how screwed up your career is.

You rehab your career by taking one giant step back, not worrying about the position you get, but really worrying about where and who that position is. Most people do the opposite. They take the first job that pays them similar to their last job, which is usually an awful job where they’ll be set up for failure, and continue the downward spiral of their career.

Pretty People Make the Best Employees

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What do you think of, in regards to smarts, when I say: “Sexy Blond model type”?

What about: “Strong Athletic Jock?”

What about: “Scrawny nerdy band geek?”

My guess is most people would answer: Dumb, Dumb, Smart – or something to that context.

In HR we call this profiling and make no mistake, profiling is done by almost all of our hiring managers.  The problem is everything we might have thought is probably wrong in regards to our expectations of looks and brains.  So, why are ugly people smarter?

They’re Not!

Slate recently published an article that contradicts all of our ugly people are more smart myths and actually shows evidence to the contrary. From the article:

Now there were two findings: First, scientists knew that it was possible to gauge someone’s intelligence just by sizing him up; second, they knew that people tend to assume that beauty and brains go together. So they asked the next question: Could it be that good-looking people really are more intelligent?

Here the data were less clear, but several reviews of the literature have concluded that there is indeed a small, positive relationship between beauty and brains. Most recently, the evolutionary psychologist Satoshi Kanazawa pulled huge datasets from two sources—the National Child Development Study in the United Kingdom (including 17,000 people born in 1958), and the National Longitudinal Study of Adolescent Health in the United States (including 21,000 people born around 1980)—both of which included ratings of physical attractiveness and scores on standard intelligence tests.

When Kanazawa analyzed the numbers, he found the two were related: In the U.K., for example, attractive children have an additional 12.4 points of IQ, on average. The relationship held even when he controlled for family background, race, and body size.

That’s right HR Pros, pretty people are smarter!  I can hear hiring managers and creepy executives that only want “cute” secretaries laughing all over the world!

The premise is solid though!  If you go back in our history and culture you see how this type of things evolves:

  1. Very smart guy gets great job or starts a great company and makes a ton of money.
  2. Because of his success, this smart guy now has many choices of very pretty females to pursue as a bride.
  3. Smart guy and pretty bride start a family which genetically result in Pretty-Smart children.
  4. Pretty-smart children grow up with all the opportunities that come to smart beautiful more affluent families.
  5. The cycle repeats.

First, this is a historical thing so my example of using a male as our “Smart guy” and not “Smart girl” is just how this originally developed in society. I’m sure in today’s world this premise has evolved yet again adding women as breadwinners, but attractiveness probably remains. We are talking about how we got to this point, not where are we now.

Additionally, we are looking at how your organization can hire better.  So, how do you hire better?  Hire more pretty people. White, black, male, female, American, Hispanic, gay, straight, it really doesn’t matter, just make sure they’re attractive!

Seems simple enough. Heck, that is even a hiring process that your hiring managers would support! The one thing I’ve never had a hiring manager tell me, male or female, is “hey, you know Tim, they’re just too pretty, they won’t work here.” Never happened. Never will.

Want to increase the talent in your organization? Just hire pretty people!