Category Archives: The HR Rules

The Rules for Office Romances

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Tomorrow is Valentine’s Day. As HR pros we know what this means, which is usually a lot of unwanted advances by horny dudes who think they have a shot at the hot co-worker, who has absolutely no interest in them at all.

Welcome to the show, kids!

I’ve given out some rules in the past. Everyone on the planet has read my Rules for Hugging at the Office, but Office Romances are a little more complicated than the simple side-hug in the hallway. So, I thought I would lay out some easy to follow, simple rules for Office Romances for you to pass out to your employees on Valentine’s Day:

Rule #1 – Don’t fall for someone you supervise. If you do fall for someone you supervise, which you probably will because this is how office romances work. In that case, get ready to quit, be fired, be moved to another department, and or get the person you’re having an office romance with fired, moved, etc.

Rule #2 – Don’t fall for anyone in Payroll. When it ends, so will your paycheck. At least temporarily, and even then it will be filled with errors from now until eternity. It’s a good rule of thumb to never mess with payroll for any reason.

Rule #3 – Don’t mess around in the office, or on office grounds. Look I get it. You’re crazy in love and just can’t wait until you get home. The problem is the security footage never dies. It will live long past your tenure with us, and we’ll laugh for a long time at you. So, please don’t.

Rule #4 – Don’t send explicit emails to each other at work. It’s not that I won’t enjoy reading them, it’s that I get embarrassed when I have to read them aloud to the unemployment judge at your hearing. Okay, I lied, I actually don’t get embarrassed, but you will.

Rule #5 – Don’t pick a married one. Look I get it, you’re the work spouse. He/She tells you everything. You get so close, you really think it’s real, but it’s not. You’ll actually see this when the real spouse shows up and keys your car in the parking lot.

Rule #6 – Don’t pick someone who has crappy performance. Oh, great, you’re in love! Now I’m firing your boyfriend and you’ll have to pick between him and us, which you’ll pick him, and now I’m out two employees. Pick the great performers, it’s easier for all of us.

Rule #7 – Inform the appropriate parties as soon as possible. Okay, you went to a movie together, not a big deal. Okay, you went to the movie together and woke up in a different bed than your own. It might be time to mention this to someone in HR, if there is at anyway a conflict of some sort. If you don’t know if there’s a conflict of some sort, let someone in HR help you out with that.

Rule #8 – If it seems wrong, it probably is.  If you find yourself saying things in your head like, “I’m not sure if this is right”, you probably shouldn’t be having that relationship. If you find yourself saying things like, “If this is wrong, I don’t want to be right”, you definitely shouldn’t be having this relationship.

Rule #9 – If you find yourself hiding your relationship at work, it might be time to talk to HR. We’re all adults, we shouldn’t be hiding normal adult relationships. If you feel the need to hide it, something isn’t normal about it.

Rule #10 – Everyone already knows about your relationship. People having an office romance are the worst at hiding it. You think you’re so sneaky and clever, but we see you stopping at her desk 13,000 times a day ‘asking for help’ on your expense report. We see you. We’re adults. We know what happened when you both went into the stairwell 7 seconds apart. Stop it.

There you go. Hope that helps. Have a great Valentine’s Day!

Maybe You Should Just Do The Job You Were Hired For

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It seems like frustration is at an all-time high. On a daily basis people are coming unglued over things they have no control over, and never will.

We are told to be more empathetic. We are told our employees need us to be “X”. You fill in the “X” because it changes pretty much article to article, generation to generation, leader to leader. One day I’m just supposed to care more. Then next day I need to listen more. The next day I need to understand more. Today, I need to be more flexible.

Somehow we’ve gone from running businesses to managing a day care.

I’ve stopped listening to people who don’t do the job I do. To the people who haven’t done the job in the past decade. To the people who claim to be experts but haven’t worked in my field, ever. 

Instead, I’m going out and talking to my employees. The young ones, the old ones, the ones in between that we’re not supposed to pay attention to anymore because they don’t matter because they’re not young or old, or female, or a minority, or gay. I’m going out and talking to them all equally. Since I need them ‘all’ to move my organization forward.

It doesn’t matter what my employees are telling me. That’s for me, to help them. The thing that will help my employees, most likely won’t help your employees. You work in a different culture, location, industry, climate, etc. No one is a better expert on my employees than I am. 

Just like you will be the expert of your employees, your team, your department, your organization.

 But, here’s what I think you’ll find out:

 – Your employees are all individuals with very specific problems, concerns, and desires.

– Their problems start close to them and then move outward. Sure it sucks Trump is making massive change and they want to help America and the World, but first, they have an issue with daycare and paying student loans, and a health scare. Those problems are bigger than the world problems you keep shoving down their throat. Help them solve the problems close first, then solve the world.

– Your millennials employees became adults, and you keep treating them like they just left college and are still kids.

– Your ‘new’ youngest employees are much different than millennials, and they’re not. They’re still young people with young people problems and passions.

– Your employees want to be successful. Across the board, it’s a driving, motivating force. You helping them become successful is the most important thing you can do as a leader. What’s successful? That is also very individualized. Your challenge, as a leader, is to find a way tie their success to the organization’s success. It’s hard to do, and you have to figure it out for your employees.

We keep letting other people tell us how to do our jobs. Have fun with that. I’m going to do the job I was hired to do, the way I know it needs to be done because no one knows how to do this job, better than me.

11 Proven Tips for Landing the Perfect HR Tech Solution

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It’s no wonder we all fall in love with technology: When we pick the right tools, they can save us a ton of time and headaches–and help us make our employees’ lives easier, too.

The catch, of course, is that getting approval for great tech can be a giant hurdle, what with the constant demand that HR do more while simultaneously cutting its budget. However, as HR tech expert Tim Sackett will tell you, there’s a realistic path to getting the HR tech solutions you desire without freaking out your CFO–and in this special Valentine’s Day webcast, he’ll show you the way.

Specifically, you’ll learn:

  • 3 ways to argue that HR tech should be a top priority within your organization.
  • 5 strategies for making your pitch to your executive teams.
  • 3 ways to ensure the HR tech solutions you choose won’t come back to haunt you.

The HR technology answers to your prayers are right around the corner! (Or, at the very least, you’re just a click away from getting some great, practical advice on how to boost your tech stack in 2017 … and beyond!)

This, free, webinar will run on February 14th (that’s right, the day of Love!) at 2 pm EST, just around that time in the day when you’ll need a nice big hug from me on Valentine’s Day!

So, if you’re lonely on Valentine’s Day, like I’ll be, come on over and we can commiserate together and geek out talking HR technology, since I’ll be hosting!

REGISTER HERE! 

 

 

 

Employee Betrayal is Something You Never Get Over

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You probably missed this recently, another lawsuit, another former employee ‘allegedly’ stealing company secrets and taking them to their new employer who just happens to be developing the same or similar product as their past employee. This one is interesting because it evolves one of the company that everyone in tech seems to want to work for, Tesla.

Here the information on the lawsuit:

Tesla filed a suit against its former director of Autopilot, Sterling Anderson, on Thursday, alleging he attempted to recruit engineers from Tesla to join the self-driving startup he and the former CTO of Google’s self-driving arm, Chris Urmson, were establishing.

The suit further alleged that Anderson downloaded “hundreds of gigabytes of Tesla confidential and four proprietary information” documents to his personal computer. When he was terminated, Anderson returned the documents, but not the backups he created, the company alleged.

In addition to making offers to a dozen Tesla employees — only two of whom accepted, according to the suit — Tesla is also alleging Anderson worked on the company Urmson was starting, called Aurora, during company time. Recode first reported that Urmson was starting his own self-driving company and that he was recruiting big names from many players, including Tesla and Uber.

There’s always two sides to every story, but this one always plays out about the same way. The original company hires you, trains you, develops you, gives you the opportunity to be a part of something great. The employee then says “F-you, I’m using all of this knowledge to benefit someone else. I mean it’s my brain, not yours.”

That’s really the extent of every employer-employee betrayal, like this one. Of course, in their minds, both sides are correct.

The reality is, and Mr. Anderson knows this, he would have never gotten the information into his brain if he Tesla never put him in a position, and billions of dollars of development, to get such knowledge. As you can imagine, Telsa feels betrayed. Mr. Anderson feels like he’s completely innocent. The courts will decide.

This has gone on since the beginning of time and will continue. Companies spend way too much money on developing ideas to have them just walk out the front door. As of today, it’s illegal for companies to kill employees who try and take this knowledge to the competition or start their own company on the back of all the work they got from their previous employer.

Here’s what I know. As a leader, you never forget this betrayal. You can forgive, but you won’t forget. It’s less about the ‘stealing’ of secrets and more about the break in trust. You were a part of the team, and you decided to leave and go play for the other team (and you took our playbook!). That employee will be forever dead in your eyes. They burned the ultimate bridge.

The employee would argue the other side. “Hey, wait, I should be able to take my skills and work anywhere I want!” For many employees, this is the case. For some, for those who get brought into the ‘circle of trust’ and get to see the secret sauce recipe, you give up this right. Or at least, you give up the right to go to another employer and share trade secrets. The line of betrayal is fine and sharp. You never really want to find yourself on either side of it, because no one wins.

You Don’t Actually Have To Retain Everyone!

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In 2017, and beyond, employee retention will become a huge focus. Some could argue that employee retention is always an important issue, but during major recessions, it becomes less of a stress for sure. With shifting employee demographics, retention will be a hot item over the next few years as we see more and more of the baby boom generation leave the workforce, and we do not have enough young skilled workers entering the workforce to replace those leaving.

Here’s a dirty little secret, though:

“You don’t actually have to work to retain every one of your employees!”

Why? Because most of your employees won’t leave. We like to tell ourselves that every employee can leave, and by the law of the land (at least for now under the Trump administration), they actually can, but statistics clearly show that most don’t leave.

The average retention rate across all industries is about 85%, year over year. That means 85 out of 100 employees will probably not leave you. You are really worrying about 10-15% of employees. Ironically, it’s about 10-15% of your top performing employees that make the most difference in your company.

First, we have to solve one problem you have. Your ‘retention’ strategy is flawed and is actually pushing good employees out the door, the ones you want to keep!

Here’s why:

  1. You’re smart and send out a retention survey to find out from all of your employees what they want to be retained. You’re like 99% of organizations.
  2. The results of that survey tell you what the majority of your employees want to be retained. Things like ping pong, hot yoga, 27 smoke breaks a day, free tacos on Tuesday, etc.
  3. You implement a variety of the desired retention ‘fixes’! Yay!!!
  4. Your retention number actually stays the same, or maybe even gets worse.

WTF!?!?!?

Remember what I said above? You shouldn’t be concerned with about 85% of your employees who will never leave. They are not going anywhere! You shouldn’t be surveying all of your employees, you should be surveying only your best employees, those you are desperate at keeping!

What you’ll find is that the 10-15% of high valued employees you want to retain, what they want to be retained is very different from what the hoard wants to be retained! They’ll want a clear career path, performance-based compensation, more talented co-workers, better work tools, etc. They could give a shit about ping pong and Taco Tuesday.

Great HR isn’t working to make everyone equal. Great HR is working to make your organization better than your competition. That happens by having noticeably better talent. You get that kind of talent by listening to those employees who are noticeably better, not those who complain about the color of your new carpet.

What would this create?  It creates a high performing organization that attracts high-performing employees. Most organizations won’t do this because they believe they need to work to retain all of their employees. “We’re all high performing, Tim!” No, you’re not. Once you get that idea out of your head, you can do some really cool, industry changing stuff!

It’s Tim Sackett Day: Celebrating Lisa Rosendahl

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January 23, 2012, my friends made that day forever be known as Tim Sackett Day!  By January 23, 2013, those same friends thought I couldn’t take another day of celebration and honor, and decided to honor another individual but still call it Tim Sackett Day!

Tim Sackett Day is about honoring a person in the HR or TA world who probably doesn’t get the attention and respect they deserve. I could easily argue that’s 99% of HR and TA pros! So, this is our way to highlight a few great people along the way.

This year, 2017, we are honoring Lisa Rosendahl!

For me, Lisa is the perfect candidate for Tim Sackett Day! Former U.S. Army Officier, current acting Associate Director for the U.S. Department of Veteran Affairs responsible for HR, along with a heck of a lot of other stuff. Lisa is also a writer at heart, and you can read her stuff on her blog at LisaRosendahl.com, where she writes about HR and Leadership. 

Lisa is an active advocate for HR in Minnesota and beyond. One of the original Women of HR writers, wife, mother and overall just a better person than most of us will ever be.

The best part of all of this is Lisa is like you. Or, better, you can be like Lisa. She’s awesome because she made the decision to get involved, to be passionate about her profession. She has the education and the experience, but mostly she made the decision to volunteer, get involved, and surround herself with like-minded people.

Please take a moment today to get to know Lisa a little better. Reach out to her and connect. Congratulate her on being named the 2017 recipient of the famous Tim Sackett Day honoree! (You can get her on the Twitters as well @LisaRosendahl!)

The Joe Biden Employee Appreciation Award

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I’m sure by now most of you have seen President Obama give Joe Biden the Presidential Medal of Freedom. It was very moving, no matter which side of the aisle you sit:

Let’s face it, being the Vice President of the United States is a thankless job. You don’t really get credit for anything besides being a good wingman, which Joe seemed to be to Obama throughout their entire time together in Washington.

So, President Obama did what he could to show his appreciation, and Joe responded emotionally like I think most people would expect. It’s a huge honor receiving the Presidential Medal of Freedom.

Isn’t really all any of our employees want? No, not the Medal of Freedom, to be appreciated for the work you do. To be recognized by your supervisor in the best way you can, publicly, letting everyone know, “hey, Joe’s a great guy, he gave it his all, all the time, and I that truly matters to me”.

Being appreciated is so powerful, yet, so underutilized.

Why?

Because you can’t fake appreciation. I mean you can, but everyone knows, especially the person receiving fake appreciation. Real appreciation is emotional. It’s connected. You can feel it.

You have a bunch of really hard working people in your organization. Not all of your employees, but still a bunch that deserve this level of appreciation. The key is that they get it from the person who actually appreciates them for real. They might not all act like Joe receiving his medal, but don’t be surprised if they do.

Appreciation is the holy grail of engagement.

Real-World HR – A new eBook from @SHRM

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SHRM recently launched a new eBook to help build more an awareness around what the SHRM competency model looks like in the real world of HR. I’m on pages 36 and 37 sharing my brilliance on how to impact the “Relationship Management” competency, make sure to check it out!

Spoiler alert: I basically tell HR pros it’s a great idea to jump on the corporate jet and fly around the country with your executive team! See simple, straightforward advice!

I don’t talk about the SHRM competency model hardly ever, because quite frankly it’s boring and most people don’t care, but the launch of this book got me to re-look at it and you know what? It’s pretty solid:

  • HR Expertise – You have to have the HR chops if you want to play the game.
  • Business Acumen – Your executives care about this, they want to know you understand the business of what your organization does, more than your HR chops. They figure if you get the business, you’ll be smart enough to figure out the HR stuff.
  • Communication – It’s usually the biggest weakness in most organizations, so if you can kill it here, you can really add some value to your executive team.
  • Consultation – I love this one most of all. You should be the expert in your organization of people. Which means you should be using a consultative approach in helping all of your leaders be better at the people side of their business.
  • Ethical Practice – Someone has to be above the fray and ensure our organizations stay above it as well.
  • Global & Cultural Effectiveness – This one has never been more important as we move to a world economy and our organizations will thrive from a global perspective.
  • Leadership & Navigation – The most successful organizations know where they are going and have strong leaders guiding down this path.
  • Relationship Management – Your employees will do amazing things if you get to know them, and they get to know you. Without this, we are all just commodities.

I’ve given Hank some crap over the years, but I think he and the SHRM got this right. I truly believe that corporate executives want these things from their HR leaders. If we could all master these competencies, the HR profession would have a much different image across the world.

It’s a quick read. Take a look, I really liked the practitioner point of view:

The Damaging Problem of Chasing Satisfaction as a Performance Metric

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I was recently asked to dig into talent acquisition metrics, determining which metrics drive success, which are window dressing, which are just CYA, etc. Two metrics kept coming up from TA leaders are being very important, candidate satisfaction (candidate experience) and hiring manager satisfaction.

I don’t disagree that both of these metrics are important to an effective talent acquisition strategy. You want candidates to be satisfied with the experience they have going through your recruitment process, and you want your hiring managers to be satisfied with the quality of recruitment they get from your team.

The problem happens when you don’t know the point when positive satisfaction turns into negative satisfaction.

A good example is in healthcare. Currently, in the healthcare world, patient satisfaction is a huge deal. Many hospitals are losing their minds to try and figure out how to continue to raise patient satisfaction. You can see the logic. Healthcare is an extremely competitive environment. If a patient isn’t satisfied with their care, they can easily decide to spend those dollars at another healthcare facility. Probably sounds a lot like most of our businesses, doesn’t it? (customer satisfaction, client satisfaction, etc.)

The problem is, nurses and doctors aren’t employed to keep patients satisfied. They’re employed to get patients healthy and save their life. In that process, many times, a patient’s satisfaction is meaningless. The doctor and the nurse are the experts, and before I care about your satisfaction, I care about your wellbeing.

But, as healthcare organizations continue to be run more and more like a business, doctors, and nurses and constantly pressured to put patient satisfaction above wellbeing. As long as Mary loves us, just give her what she wants, even if that isn’t the best treatment.

Now, take this back to candidate satisfaction and hiring manager satisfaction. There’s a tipping point. It’s important that you have a consistent candidate experience that is fair. This will be satisfactory for many candidates, but for some it might not be. As you continue to push resources into increasing satisfaction of those who aren’t, you begin to see a negative return on resources. 100% satisfaction, should never be your goal.

Hiring managers aren’t much different. Most of your hiring managers will be great people to work with and you’ll prove to be a great resource for them in filling their openings. They’ll be satisfied with the job you do. Some will never be satisfied, and many times those who are unsatisfied are usually causing their own dissatisfaction. Again, 100% satisfaction, should never be your goal. Because if it’s obtainable, it’s probably not valuable in this circumstance.

My job in talent acquisition is not to make everyone feel satisfied. My job is to increase the talent in the organization. To do this, it might actually mean I make some folks unsatisfied. That’s okay. I’m the expert in talent acquisition. I need to do what is best for the organization. I’m always unsatisfied with our marketing folks, but guess what, they never asked me if I’m satisfied or not.

The Biggest HR and TA Questions for 2017

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I guess ‘biggest’ really depends on where your organization is with your HR and TA practices. My biggest might not be your biggest! I taking a run at this from the 30,000-foot view, not ground level.

2017 will for sure be a challenging year for both HR and TA leaders. With a new administration that is eager, to say the least, to make policy changes, both functions will be looked to for answers on how to deal with all of this, plus you have your normal day job to handle as well!

Here some of the biggest questions HR and TA will have to answer in 2017:

1. What will a repeal of Obamacare, in its current form, do to your benefit plan? If we’ve learned anything from Trump, it’s he doesn’t like Obamacare. So, you can pretty much guarantee that we’ll see changes to the Affordable Care Act. Which changes we’ll all have to wait and see!

2. How do we keep our talent from leaving us? It used to be, how do we keep our ‘best’ talent from leaving us? But, let’s face it, you have so many employees leaving now this isn’t about putting your finger in the dyke, this is about building a new damn! Retention will be one of the hottest topics in 2017, and probably 2018, 2019,…

3. What policies do you need to add, change or get rid of to make your organization better?  We always think about improvement in terms of adding, but in 2017 your greatest accomplishment might be to delete a policy or two that no longer have a positive impact in your organization. We added so many things during the recession that no longer make sense, but in HR and TA we hate deleting policies!

4. How do we fix Millennials? He didn’t say what I just think he said, did he? You need to watch this video by Simon Sinek. He thinks corporations need to fix millennials. His reasoning is solid. Corporations have the most to lose by broken millennials, they also have the most to gain. So, get ready to ramp up your development programs like never before, but these won’t be the same types of soft skill development programs from two decades ago! Millennials are broken. We can blame their crappy parents, at least that’s what Simon does.

5. How do we attract talent to our organizations? You don’t have to ping pong tables and free beer to attract great talent, but you do have to market to prospective candidates that you want them! This means that the post and pray strategy that 90% of organizations use, no longer will work (not that it ever worked). If I’m you, I have a serious conversation with my executive team about bringing marketing into help talent acquisition do some things differently. Yeah, you still need to sell whatever it is you sell, but if you don’t have talent to run the company, you won’t need marketing.

What are your biggest HR and TA questions for 2017?