Is Smiling at a Black Person in an Interview a Racist Microagression?

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From the land of we’ve gone off the deep end of political correctness, check this out!

Do you suffer from “White Guy” smile? “When you pass a person of color on the street, do you give them the “white guy smile”? Congratulations, you’re racist! If you look at a person of color, you’re racist. If you don’t look at them, you’re racist. If you sort of look at them, then look away, you’re still racist. If you keep looking at them, well, damn you, you racist!”

So, I would love to tell you that this has never even crossed my mind, but I would be lying. Do I purposely smile at one person over another based on the color of their skin? No, that’s silly.

If I truly analyze myself I think I probably do the smile thing more for folks who I don’t think can speak English, and that’s probably even more racist! I think the smile would be more of an “I’m not sure how to start this conversation because I don’t know if you and are even going to be able to communicate” and if I smile at least you know I’m trying to have a friendly exchange.

Either way, I’m making a judgment based on how a person looks, and most likely the circumstance, this is probably going to be a problem.

All that being said, I’ve been in some way uncomfortable interviews with white hiring managers who stumbled over themselves with minority candidates and their white guy smiles! The candidates felt awkward. I felt awkward. It’s awful! They go so far overboard trying to act like they’re not racist that it’s more uncomfortable than if they were probably just racist!

How do you fix this?

Wow, that’s a loaded question! If you try to point out to the person they’re being racist, they’ll flip! If you let it go, they’ll continue to act like an idiot. Taped interview training sometimes help people see they are acting differently, just make sure you’re giving them many examples, not just one video of them interviewing a minority candidate!

I’ve seen this done with success when interviewing different genders as well. The classic example is supervisor male interviewing a female and treating them differently than when they interview another male. This training is highly effective if being used as a developmental exercise and not as a gotcha! Being taped in an interview is stressful, but it has a huge impact when you can sit and watch the differences. Not only will help catch and change biases, it also just flat out makes you a better interviewer!

The First Sign You Suck at Hiring!

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Hiring people to work for you directly is probably the single hardest thing you’ll ever have to do as a manager of people. To be fair, most people are average at hiring, some are flat out kill and probably 20% are awful at hiring.

The first sign you suck at hiring is your new hire turnover is an outlier in your organization, your market, or your industry.

So, what constitutes new hire turnover?

I find most organizations actually don’t measure their hiring managers on new hire turnover but use this to judge effectiveness on their talent acquisition team. That’s a complete joke! That is unless you’re allowing your TA team to make hiring decisions! New hire turn is a direct reflection of hiring decisions. Period.

When should you measure new hire turn?  Organizations are going to vary on this based on your normal turn cycles and level of the position. Most use 90 days as the cap for new hire turnover. That is safe for most organizations, but you might want to dig into your own numbers to find out what’s best for your own organization. I know orgs that use one year to measure new hire turn and orgs that use 30 days.

How do you help yourself if you suck at hiring?

1. Take yourself out of the process altogether.  Most hiring managers won’t do this because their pride won’t allow them. If you consistently have high new hire turn comparable to others, you might consider this, you just have bad internal filters that predispose you to select people who don’t fit your org or management style. Don’t take it personally. I suck at technical stuff. I shop that part of my job off to someone who’s better. You might be an exceptional manager of your business, but you suck at hiring. Shop that out to someone who’s better!

2. Add non-subjective components into your hiring process and follow them 100% of the time. Assessments are scientifically proven to tell you what they’re designed to tell you. If you follow what they’ll tell you, you’ll be much more likely to make consistent hires. If that assessment gives you better hires, then keep following it, or find an assessment that does give you that consistency.

3. Analyze your reasons for each misfire hire. Were there any commonalities in those? What I find is most poor hires stem from a hiring manager who gets stuck on one reason to hire, which has nothing to do with being successful in your environment. Example: “I want high energy people!” But then they work in an environment where they are stuck in a 6X8 foot cube all day. It’s like caging a wild animal! 

Numbers don’t lie. If you consistently bomb your new hire turnover metrics, it’s not the hires, it’s you! In the organizations where I’ve seen the best improvement in reducing new hire turnover, it was in organizations where new hire turnover metric results were solely the responsibility of each hiring manager, and nothing to do with talent acquisition.

It’s the 80/20 rule. 80% of most new hire turn is usually coming from around 20% of your hiring managers. Fix those issues and ‘magically’ your new hire turn improves.

The Rooney Rules Killed NFL Diversity Hiring

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What the heck is the Rooney Rule?

“The Rooney Rule is a National Football League policy that requires league teams to interview minority candidates for head coaching and senior football operation jobs. It is sometimes cited as an example of affirmative action, though there is no quota or preference given to minorities in the hiring of candidates.”

Basically, in 2003 the NFL decided that finally, enough was enough in a league where the majority of its players are black and the majority of its head coaches are white. The Rooney Rule was established to try and fix this issue. When it first started it was more effective than previous hiring cycles and 26% of hires in the NFL for head coaches were of minority hires.

ESPN’s Outside the Lines discovered the problem has gotten worse, not better, over the past five years only where 1 out of 22 hires has been a minority head coach.

So, what happened?

It’s classic corporate problem fixing. The try and cure a symptom of the problem and not the problem. Follow my logic:

  1. We need more minority hires!
  2. The problem is perceived to be we don’t hire minorities, if we did, it would solve our problem. Minority coaches are just as good as white coaches, they just aren’t getting interviews.
  3. Look it works! We started mandating you had to interview minorities and instantly minority hiring went up. Give us a trophy!

Then, it stops working.

The Rooney Rule stopped working because interviewing potential minority head coaches was not the issue. The issue is we have a lack of minority coaches in general. I’m not sure why this is, but I have a theory.

When I was growing up many of my white male friends had a dream. That dream was to play college sports. Probably very similar to most black males of that same age. The other part of that dream was that would come back, teach gym and coach. I think this is where the paths separated in the coaching funnel.

I have three sons, all of whom play sports. When I hear them talk with their friends, I still hear the difference. The white kids want to be teachers and coach as a profession. The black kids don’t talk about this path as often. All of them want to play college athletics, but it would seem from my experience that at some point white kids believe teaching and coaching as a viable career and blacks are less likely to believe this is their career path.

Obviously, this is very anecdotal. I’m one guy with one experience, but I did coach youth sports for 17 years and saw this happen time and time again.

The Rooney Rule is failing not because minorities aren’t getting interviewed. The Rooney Rule is failing because not enough minorities are getting an opportunity to coach, or are not choosing the coaching path as a career.  One other issue that comes into play here is obtaining at least a four-year college degree and the access to affordable education.

For those who don’t know most NFL coaches get their start by coaching in the NCAAs. To coach in the NCAAs you must have a four-year degree at almost every school I’ve ever heard of. In fact, there have been NCAA head coaches fired for lying about having a degree and it was found they actually didn’t when switching jobs and the new institution did a degree verification.

So, why should you care about NFL diversity hiring?

In a nutshell, this is all of our organizations trying to diversify our workforce.  If you don’t try and fix the real problem, getting minorities to believe your profession is a viable career path, you’re never going to fix your issue, you’re just going to poach the few in the field from each other.  That means you need specific minority scholarship programs, minority internship programs, etc. At a level, that is commensurate with the level of hiring you’re trying to achieve!

I hear executives all the time talk about increasing minority hiring, but it’s just talk, not programs and dollars. This is the NFL’s issue as well. The NFL needs to specific program under the Rooney Rules that gets teams to hire more minority coaches in general, not just head coaches. They’ve begun with the NFL Minority Fellowship, which in 2015 had 134 participants, and their is hope this will have an impact in the future. Programs like these are what organizations need if you’re serious about diversity hiring.

Telling Your Executives The Truth Isn’t Courageous

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If I have to listen to one more leadership guru tell hard working people they need to be more courageous, I’m going to walk up on stage and courageously punch that person in the face! There’s a reason you aren’t telling your executives exactly what’s going on in your business and the reason isn’t that you’re a wimp!

The reason we aren’t 100% truthful to our executives about what’s truly going on in our business is because we’ve bought in!

It’s the job of the executive to build and share a vision of the business. It’s the job of those under this executive to then go out and make sure that vision gets integrated into the business. Once you’ve drunk the Koolaid, it’s really hard to un-drink the Koolaid!

It’s not that we don’t want to tell our executives the truth, we do. We don’t because, like most executives, we can’t see the truth any longer!

I’ve worked for some really great executives who knew this about their next level leaders. They hired and promoted great people who they knew would ensure their vision was seen by all. They also knew, at that point, it was then their job to trust and verify.

The best executives I’ve worked for did not sit in an ivory tower and wait for the word to come back from their generals.  They constantly spent time amongst the soldiers, those on the frontline, to ensure that the vision they wanted, was being heard at all levels.

Do you really think that most of the #2’s in organizations lack courage! They got hired and promoted, but then all at once the majority just lacked courage. That doesn’t add up to me! It’s not what I’ve seen in real life.

The reason those underneath you aren’t sharing the exact full picture of what’s going on is they have painted a different version in their mind, they’ve painted a picture of where they are trying to go. It becomes so vivid many times the present is very clear.

When I traveled to locations away from corporate in my career, I frequently got visited upon my return from my CEO. Not because I was one level below him because I was sometimes 3 or 4 levels below! He knew I was the perfect one to tell him what I was seeing and hearing because I was closer to getting my hands dirty then anyone else on the trip.

You don’t need to be more courageous to help your executives.  You need to go back and dig a few more ditches!

T3 – @Ratedly

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This week on T3 I review the anonymous employee review monitoring mobile app Ratedly. Ratedly is the brainchild of the godfather of recruiting thought leadership, Joel Cheesman.  When I entered this game eight years ago there were like four people in the world that talked about the Recruiting Industry and Joel was one of those folks, so he knows the industry very well.

Ratedly was built for HR leaders to be able to monitor employee review sites. When we hear that, most of us will only think of Glassdoor, but there are literally dozens of sites with employee reviews and new ones popping up weekly. Indeed now rivals Glassdoor with the number of reviews they have, and niche sites like InHerSight, AARP, and other local sites are collecting millions of employer reviews. Heck, it even monitors Twitter for notifications about your organization.

The problem will all of this is it becomes too time-consuming to monitor all of these sites and respond in a fashion that is representative of your employment brand. On top of being able to monitor, these sites run 24/7/365, and most of our HR and TA teams don’t! Yet, our executives want these reviews, especially the negative ones, responded to immediately!

Ratedly was built on a native mobile platform, meaning it’s built to be used on smartphones and tablets. It was done this way because of the expectation that whomever in your organization was responsible for this, more than likely, they would want 24/7 access to these reviews the moment they came in, with the ability to share with others in the organization, and be able to respond in real-time.

5 Things I like about Ratedly:

1. The UX is designed to be similar to a news feed you’ll find on many other apps, so the feel is very familiar and easy to use. Ratedly allows you to scroll through your employer reviews all in one spot, at the same time.

2. Bookmarking. On the Ratedly app you can easily bookmark reviews to go back to later and find them quickly. On each review, you will also have access to read the full review, see job title, location, star rating, etc.

3. Share feature. Ratedly easily allows you to share reviews from the app with hiring managers, executives, etc. Some organizations have the leader responsible respond, some have one department like TA respond, regardless of your process, Ratedly allows you to share with whoever you want, immediately.

4. Ratedly puts the monitoring of all of these review sites in one simple easy to use app. No longer does your employment branding team need to check into all of these sites on a daily basis. Or, like most organizations, you’re lucky to check in once or twice per month, and see some bad review that’s been sitting there for weeks!

5. It’s really inexpensive for the service that it offers! $149 per month, is peanuts for when it comes to protecting your employment brand. Most organizations have so much invested in their brand, and Ratedly becomes an inexpensive way to ensure that investment doesn’t blow up overnight!

Ratedly seems to be a technology that larger to enterprise level organizations would definitely have an interest in. If I was running employment branding for a multi-national I would definitely have it in my tool chest. The price point, though, really allows SMBs to come and play as well, especially those smaller startups who are in highly competitive environments and their brand is everything to getting talent. Well worth taking a look!

T3 – Talent Tech Tuesday – is a weekly series here at The Project to educate and inform everyone who stops by on a daily/weekly basis on some great recruiting and sourcing technologies that are on the market.  None of the companies who I highlight are paying me for this promotion.  There are so many really cool things going on in the tech space and I wanted to educate myself and share what I find.  If you want to be on T3 – send me a note.

The Candidate Fade Away

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There’s this thing that happens with dating nowadays, called the Fade Away.  I know this because I have teenage sons.  The Fade Away is when you’re dating someone and you know it’s not for you long term, but instead of just telling that person you start the Fade Away process.

You stop talking and start texting.  The texting slowly becomes less frequent, spread out and shorter in length, to eventually stopping altogether.  No finalization.  No uncomfortable exchange of items. Just fading away into a life without that other person being in it.

You see, back in my dating days, well, we didn’t have texting.  You had phone calls that you could duck for a while, but let’s face it your parents were not going to cover for you, so eventually, you had to face the other person.  Those conversations were awful, I so wish I had the fade away!

Because of how we treat our personal relationships today, candidates are now using the Fade Away on companies.   Recruiters talk to a candidate, they seem excited, they call you back every time you call them.  They give you their cell phone number and you begin to text. All is right in the recruiting world.  At some point, the candidate decides that the position, or the company, or you just isn’t right for them and they stop returning calls and texts.  It’s not all at once, it just gets less, until it fades away completely.  Just like we were dating.

Here are some ways to stop the Candidate Fade Away:

1. Be the understanding Girlfriend.  You know the type: “No! No! Really!  I get it! At any point you aren’t cool with this, I’m totally cool with this, let’s just make sure we are straight with each other and tell each other!”  Then you tell her and she loses her effing mind! Okay, ladies, I know, it works both ways!  As a recruiter start out the candidate relationship like this, be a pro. “Tim let me tell you how I work up front.  There is going to come a time when you might feel I presenting you something that you just don’t want for some reason. I’m completely cool with that, I’m presenting you.  I’m your Jerry Maguire. Let me know right away, and I’ll make sure we both look good when speaking to the company and hiring manager.  But I need to know up front what’s going on.”

2. It’s about you, not me.  Find out how the candidate prefers to be communicated to and have them set the terms.  This usually works out well, because they become invested.  You told me this is how you wanted to be communicated to, and I’m following what you wanted.  Experienced recruiters usually hate this route because they’ve been trained to ‘control’ the candidate.  Used in the right manner it can be very effective.

3. Call out the Fade Away!  Making fun of what is going on won’t connect with everyone, but it will definitely connect with some.  Many folks will get defensive if you call them out on the Fade Away, but if you have fun with it, you’ll get some to come back around and laugh it off. “Timmy! Are you trying to break up with me!?  Come on, let’s talk this out, we could be so good for each other, at least talk to me before you break up with me!”  You’ll get a response to this, trust me!

Recruiting Blocking and Tackling!

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This week I was at CareerBuilder’s Empower Roadshow talking with a few hundred Talent Acquisition pros and leaders in the Dallas/Ft. Worth area. Great event, great group of pros that were super engaged.

I led a panel on tips and tricks for in-the-trenches TA pros and leaders and one of my panelist was Bryan Rice, TA leader from Stryker. The title of this post came from him, he was big on getting TA pros back to blocking and tackling!

What’s blocking and tackling in talent acquisition?

Here’s what I would call the building blocks of great recruiting (Bryan’s blocking and tackling):

1. Phone skills. Have your recruiters conquered their fear of being on the phone? When they need to reach someone is their first thought, “Oh, I should pick up the phone and just ask the person.” Versus, sending them an email.

2. Ability to sell the position they are recruiting for. Can your recruiters effectively talk to a candidate and get them excited about the position, the supervisor of the position, the direction of the company, all the opportunities you can provide them, etc.? Bryan believes today’s recruiters might struggle with this the most, over anything else, and yet, as TA leaders we do very little to ever develop this skill!

3. Building relationships with hiring managers. Do your recruiters meet face-to-face with their hiring managers when they are working a position for that manager? Not only the first time but every time! You don’t build a strong relationship and find out how to add value if you don’t put in quality time with hiring managers. Today’s recruiters are moving too fast, to understand this value, and how it ultimately saves them a ton of time and effort!

4. Building relationships with candidates, that goes beyond the initial screening interview. Can your recruiters share with the hiring manager the candidate’s ‘story’ for each candidate that is presented to the manager? My goal as a recruiter should be that a manager shouldn’t be able to ask me a question about a candidate that I can’t answer. That’s tough, but that’s my goal!

This all seems so basic, yet most recruiters are weakest in these skills.

Why?

I believe the industry struggles here because TA leaders don’t know how to train these skills, and we don’t have off-the-shelve training programs that really go deep on these skills. So, instead of training recruiters properly, we just give them more technology so they can do a bad job, faster.

The training for four things above is very much a hands-on, one-on-one training. Sitting face-to-face and going over and practicing what these conversations look and sound like, and correcting in the moment, and doing them again and again.

The phone skills are just down and dirty getting recruiters on the phone and seeing who will conquer their fear! My first three weeks as a recruiter in training was calling 100 candidates a day. I couldn’t leave until I made 100 outgoing calls, each day, for three weeks.

At the end of those three weeks, I didn’t know if I could recruit, but I knew I wasn’t afraid to pick up the phone and talk to someone!

Make sure you connect with Bryan, he’s one of the TA leaders in the industry that really gets it!

The True Cost of a Bad Hire

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If there is one constant in HR and Recruiting it is the fact that no one will ever agree on how much a bad hire costs an organization!  Never!  It doesn’t matter how much time you put into coming up with some algorithm, how much research to back up your numbers, it’s still going to be 90% subjective/soft numbers at best.

This is the main reason executives in our organizations think the majority of HR/Talent Pros in the world don’t get business!   We come to them with stuff like this:

“We need to reduce turnover because of Engineer who leaves us, costs the company $7,345,876.23!”

Then you go through a 73 slide PowerPoint deck showing how you came up with the calculations all the way down the parking meter expense during the interview, and when you’re done, no one believes you’re even close to an actual number.

The gang over at National Business Research Institute put together a pretty good infographic proving my point – take a look:

NBRI - The Cost of a Bad Hire Infographic

97%+ of the ‘lost’ cost is from “Training” and “Productivity Loss” and those, my friends, are considered very subjective measures in almost all organizations.  What that says is, ‘Oh, Jimmy isn’t working out – fire him – and because he wasn’t working out we lost ‘X’ percent of productivity over any other possible replacement (which in itself is a whole other leap)’.  And, we lost 100% of training we put into Jimmy because he is now not here.  Which again is subjective, since most training isn’t one-on-one, and resources used to train are almost always not used just on one person, etc.

What that says is, ‘Oh, Jimmy isn’t working out – fire him – and because he wasn’t working out we lost ‘X’ percent of productivity over any other possible replacement (which in itself is a whole other leap)’.  And, we lost 100% of training we put into Jimmy because he is now not here.  Which again is subjective, since most training isn’t one-on-one, and resources used to train are almost always not used just on one person, etc.

So, here’s a better way to figure out the cost of a bad hire:

1. Ask your head of finance or accounting what they think it costs? “Ballpark it for me?”  $10K? Sounds great! We’ll use $10K.

2. Use $10K as your cost of bad hires.

Your reality, HR’s Reality, is it really doesn’t matter what the number is.  Only that the powers that be in your organization all agree on the number. Stop wasting your time trying to come up with a better number, just come up with a number that those signing the check agree is probably legit.

Pokemon Go Your Employees To Better Health

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I hate posts that just comment on the hottest thing going on in the world. Here’s the thing, I’m the last guy you want to hear some commentary on Black Lives Matter! So, you get Pokemon Go commentary instead!

Okay, here’s my take on Black Lives Matter –

  • If you say “All Lives Matter” you’re an ignorant asshole.
  • Of course “all” lives matter, but “all” lives are not getting killed for basic traffic violations.
  • I drove my car today. I was even speeding. At no point was I concerned a cop was going to pull me over and kill me for speeding, or anything else! I’m a middle-class white dude. That, by itself, is like a get out of jail free card for life!
  • Black Lives Matter because right now we need Black Lives to Matter. Let’s hope at some point we can add the Black Lives to the All Lives, but right now we can’t yet.
  • If you say Blue Lives matter, I get it. My brother is a cop. Cops get paid for shit. Have awful training, and are asked to make split second decisions in tense moments. They put their life on the line to protect civilians every day. Mistakes in that environment will be made, often. That’s a problem. When shots are fired, I hope and pray a cop will be there to protect me. Just like many were in Dallas.

Okay, now onto Pokemon Go!

  • My 13 year old walked around in our neighborhood more in the past 4 days then he did in the past 4 years!
  • Pokemon Go is f’ing brilliant. It’s the best thing to happen to wellness since, well, anything!
  • You should support your unhealthy employees need to want to go and find Pokemon! It will be the most successful thing you’ll ever do in employee wellness.
  • Also, on a side Recruiting note, did you realize there are nerd-herds out trying to catch Pokemon! Talk about great pools of IT talent just wondering around your city! Get on this! Pokemon Go is the best thing to happen to IT recruiting since Snap Chat! (he said completely laughing to himself knowing someone will truly believe this!)

Honestly, I love Pokemon Go. I saw so many teens out in my city walking and riding bikes the past few days!  Interacting together, while completely looking down at their phones.

It reminded me of when I was a kid and my parents would lock me out of the house until the street lights came on. Well, almost.

I even say white kids and black kids walking together, almost hand in hand, trying to find Pikachu! Dr. King would have had a tear in his eye, that a Japanese multi-national company developed a smartphone app that would finally bring us together under a common cause!

 

T3 – Whil (@WeAreWhil)

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This week on T3 I review the hippy-dippy app called Whil! Okay, Whil really is a mobile app that delivers mindfulness for the modern age. It’s basically a platform of mindfulness for professionals, built by professionals in the mindfulness space.  Whil is specifically designed to corporate wellness, to reduce stress and related illnesses.

Let’s face it, most of us are under way too much stress. As HR pros our executives have thrown this on our backs as well, reduce the stress of all of our employees so they are better performers, more productive and, oh yeah, don’t make it cost too much! I’m very interested in mindfulness, heck, I’m interested in anything that will give me an edge, my problem has been finding the time. Whil seems like a great way to get me started and keep me going.

Do you feel me!?

Whil has a Netflix type UX that allows you to search their 1250+ sessions based on things like “what’s your issue”? Is it stress relief? Bam, here are hundreds of mindfulness exercises, yoga exercises, etc. that can help. You’re low on confidence today. Okay, here are options specifically for you.

5 Things I like about Whil:

1. They have personal dashboards for every employee so they can track their own progress, start from where they left off last, know how long they been doing something, etc. All employees are auto-enrolled by their work email, which allows HR to control access for those who are no longer an employee.

2. HR has their own dashboard which gives them great stats like who’s using Whil the most, which Whil programs are the top ones for their organization, and demographics of your employees who are utilizing the system. The crazy part about stress is we (HR) usually have no idea who is actually under stress, so Whil gives us some better insight to the overall stress health of the organization. The dashboard also allows HR to give out personal rewards to help with user adoption if you choose.

3. Whil has programs for mindfulness, yoga, emotional intelligence, compassionate leadership, etc. Many of the soft skills we need our new leaders to have as well, so it doubles as a great leadership development tool as well, or employee development for hiring managers to recommend to their own staff.

4. Wearable integration! For some organizations, this is big, as many of us have employees who have picked up on the wearable craze and this works right along side that technology as well.

5. All of the sessions are designed to be workplace friendly. 1-10 minute sessions which can be done at their workstation, or a quiet room, exercise room, out on the lawn, you name it!

Mindfulness technology might not be for every employer. The research behind the practices show great results, so it can’t be ignored by HR professionals and leaders. Whil is definitely worth a look if your organization has interest in adding this to your wellness program.

T3 – Talent Tech Tuesday – is a weekly series here at The Project to educate and inform everyone who stops by on a daily/weekly basis on some great recruiting and sourcing technologies that are on the market.  None of the companies who I highlight are paying me for this promotion.  There are so many really cool things going on in the tech space and I wanted to educate myself and share what I find.  If you want to be on T3 – send me a note.