Category Archives: Leadership

GenZ Doesn’t Want Your Stupid Millennial Office Happy Hour!

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Guess what 2018 will be the year GenZ’s get us to stop talking about Millennials and this just in, all those ‘after hour’ work happy hours you think your employees love so much, well, GenZ hates them and they’ll hate you for expecting them to go to them!

Hello, Employee Experience! Turns out all of us don’t like the same things, and GenZ is much more cautious and career-focused than their much older Millennial peers. A recent article in Wired had this to say:

The college student survey allows a more precise look at in-person social interaction, as it asks students how many hours a week they spend on those activities. College students in 2016 (These are GenZ, not Millennials)  (vs. the late 1980s) spent four fewer hours a week socializing with their friends and three fewer hours a week partying—so seven hours a week less on in-person social interaction. That means iGen’ers (or GenZ) were seeing their friends in person an hour less a day than GenX’ers and early Millennials did. An hour a day less spent with friends is an hour a day less spent building social skills, negotiating relationships, and navigating emotions. Some parents might see it as an hour a day saved for more productive activities, but the time has not been replaced with homework; it’s been replaced with screen time.

Basically, GenZs don’t want your forced socialization. They would rather be at home gaming, watching Netflix or hanging out in much smaller more intimate settings. So, your weekly office happy hour is like torture to GenZers.

Another factor playing into this is alcohol is more unpopular with GenZ than any generation before them. So, if you are having a group office interaction, your youngest employees would more likely prefer it be a non-alcohol affair, especially if it’s a work event.

GenZ has grown up with Snap and IG and they know better than anyone what happens when you get in drunk in front of people – it lives on forever and is embarrassing!  Combine this with being more career-focused as a generation and GenZers would just prefer to have other types of fun than drinking.

It’s not that they’re completely different than their older peers, but from a career standpoint, they’re probably more like they’re GenX parents in terms of thinking work is about work and not a party. They go to work to focus on their career, not socialize.

So, what should you do for GenZ when replacing the office happy hour? Here are few ideas:

– Weekly Netflix Series “Meet”-Up – Everyone in their own comfortable place all watching the same show at the same time and interacting on Twitter or Snap or IG or whatever messaging app fits your culture. But without actually physically meeting up!

– Encourage smaller one-on-one employee interactions – It doesn’t mean these younger employees won’t create many relationships across your company. They would just prefer one or two people at a time versus larger social interactions.

– Plan fun events that are dry, or that aren’t centered around alcohol. GenZers are not prude, and they are fine with people making the decision to drink, but they won’t want to choose to hang out at a work event where the sole purpose is getting drunk.

Ahh! Something and someone new to talk about! Isn’t this refreshing!?

The Most Valuable Skill Set of the Future Will be…

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Common sense.

We’ve lost most of it already.

We can no longer see both sides of a situation. There is only right and wrong, as interpreted by each individual, not actual right or wrong. That’s not reality, but that’s how we are reacting to most things that happen in our life.

The world is coming unglued because we lack common sense. We only see the extreme edges of everything. We no longer work to see both sides, or any sides other than our own, of a situation. I am right. You are wrong. Go kill yourself.

The big problem is we no this is wrong. How do we know this? We tell every person who doesn’t agree with us! The hardest thing to do in your life is being able to see the side of others. It’s super easy to only believe in the stupid stuff you already believe in.

This won’t go away because 2017 is over. What we are feeling had nothing to do with which year it is. It has everything to do with our lack of basic common sense to understand there is no right or wrong at the edges, just extremes. The answer is in the middle when you come together to find that common ground.

I not really looking to hire a certain educational skill set any longer. I’m looking to hire people that still have a shred of common sense left in them. It’s getting harder and harder to find that skill.

Is Your Organization Using HR Tech for Good or Evil?

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Right before Christmas when things were crazy and no one was paying attention, something happened in the HR Tech world that didn’t get much press. This happens at certain times. It’s why corporations, governments, etc. release bad news on Fridays at 5 pm. It gets buried during the weekend.

The thing that happened was the announcement that many companies (Amazon, Verizon, UPS, and even Facebook themselves) were using Facebook Ads to exclude older people from applying for their jobs! That’s big news, right!?

If these same companies were using the exact same technology to exclude females or African Americans, don’t you think the world would have stopped, if only for a second until Trump tweeted again!? I think it would have, but it didn’t.

From the article:

A few weeks ago, Verizon placed an ad on Facebook to recruit applicants for a unit focused on financial planning and analysis. The ad showed a smiling, millennial-aged woman seated at a computer and promised that new hires could look forward to a rewarding career in which they would be “more than just a number.”

Some relevant numbers were not immediately evident. The promotion was set to run on the Facebook feeds of users 25 to 36 years old who lived in the nation’s capital, or had recently visited there, and had demonstrated an interest in finance. For a vast majority of the hundreds of millions of people who check Facebook every day, the ad did not exist.

Verizon is among dozens of the nation’s leading employers — including Amazon, Goldman Sachs, Target and Facebook itself — that placed recruitment ads limited to particular age groups, an investigation by ProPublica and The New York Times has found.

The ability of advertisers to deliver their message to the precise audience most likely to respond is the cornerstone of Facebook’s business model. But using the system to expose job opportunities only to certain age groups has raised concerns about fairness to older workers.

So, is this right? Well, Facebook seems to think so:

Facebook defended the practice. “Used responsibly, age-based targeting for employment purposes is an accepted industry practice and for good reason: it helps employers recruit and people of all ages find work,” said Rob Goldman, a Facebook vice president.

“Age-based targeting for employment purposes is an accepted industry standard”. Really!? Well, in one way it is. But only if you’re doing it for good, not evil! If you are out trying to specifically recruit older people because you lack an older population in your workforce, then “yes” that is accepted.

If you don’t want older people, because they don’t fit your culture, then “HELL NO” it’s not an accepted standard!

The holidays came and went and all of this is forgotten because we don’t care about older workers. That’s a fact. We treat older workers like garbage in America. Once you reach 50 years old in America, you become stupid and worthless to hiring managers, even when those hiring managers are over 50!

We would have killed Facebook if they said it was an “industry standard to run ads for only white dudes”. But they are running ads for only young people and that is now an industry standard.

It’s not. It’s prejudice. It’s wrong. It is not an industry standard. Segmenting recruitment marketing is tricky. We have to be responsible enough to know when you exclude a certain group, that better not be an underrepresented group in your workforce and not the majority of your workforce (Facebook!).

So, what do you think? Industry accepted standard or bad recruitment marketing practice? Hit me in the commnets and let me know!

Reference Checking for Employment is Dead!

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I remember when I started my first job in Talent Acquisition and HR, I totally believed checking references was going to lead me to better, higher quality hires. My HR university program practically drilled into me the belief that “past performance predicts future performance.”

For all, I knew those words were delivered on tablets from Moses himself!

After all, what better way is there to predict a candidate’s future success than to speak with individuals who knew this person the best?

And it’s not just anybody: It’s former managers or colleagues who have previously worked with this person – directly or indirectly – and have a deep understanding of how they have performed, and now telling me how they will perform in the future.

Grand design at its finest.

About 13 seconds into my HR career I started questioning this wisdom. Call me an HR atheist if you must, but something wasn’t adding up to me.

It was probably around the hundredth reference check when I started wondering either I was the best recruiter of all time and only find rock stars (which was mostly true) or this reference check thing is one giant scam!

Everyone knows the set up: The candidate wants the job, so they want to make sure they provide good references. The candidate provides three references that will tell HR the candidate walks on water. HR accepts them and actually goes through the process of calling these three perfect references.

When I find out that an organization still does reference checks, I love to ask this one question: When was the last time you didn’t hire someone based on their reference check?

Most organizations can’t come up with one example of this happening. We hire based on references 100% of the time.

Does that sound like a good system? Now, I’m asking you, when was the last time your organization didn’t hire a candidate based on their references?

If you can’t find an answer, or the answer is ‘never’, you need to stop checking references because it’s a big fat waste of time and resources! There’s no “HR law” that says you have to check references. Just stop it. It won’t change any of your hiring decisions.

NEW WAYS OF CHECKING REFERENCES THAT CHECKOUT

So, how should you do reference checks? Here are three ideas:

1. SOURCE YOUR OWN REFERENCES

Stop accepting references candidates give you. Instead, during the interview ask for names of their direct supervisors at every position they’ve had. Then call those companies and talk to those people. Even with HR telling everyone “we don’t give out references,” I’ve found you can engage in some meaningful conversations off the record.

2. AUTOMATE THE PROCESS

New reference checking technology asks questions in a way that doesn’t lead the reference to believe they are giving the person a ‘bad’ reference but just honestly telling what the person’s work preferences are. The information gathered will then tell you if the candidate is a good fit for your organization or a bad fit — but the reference has no idea.

3. USE FACT CHECKING SOFTWARE

Google, Facebook, LinkedIn, etc. have made it so candidates who lie can get caught. There is technology being developed that allows organizations to fact-check a person’s background and verify if they are actually who they tell you they are. Estimates show that 53% of people lie on their resume. Technology makes it easy to find out who is.

Great Talent Acquisition and HR pros need to start questioning a process that is designed to push through 99.9% of hires. Catching less than .1% of hires isn’t better quality. It’s just flat out lazy.

Start thinking about what you can do to source better quality hires and your organization might just think you can walk on water.

Your turn: What are your tips for checking references?

The First Thing Every Leader Should Do To Start The New Year!

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Welcome back, kids!

How was your break?

I’m sure, like a lot of you, your time away was a mix of a lot of stuff. Some busy. Some fun. Some relaxation. Now, we’re all back to the grind!

Every new year, when I come back to the office I have a little nervous energy. Okay, it’s 2018, 2017 is in the rearview mirror, this year is going to be epic!

Now, what’s the first thing I should do!?!

What do you think? Fix something that’s broken? Build something that needs building?

I think the first thing you should do is go find the worst performer in your organization. Someone who’s been underperforming for a while. Someone, when gone, the organization will actually run better! Go find that person. I’ll wait…

Okay, now, fire that person.

Give them your last gift of the holiday season! The gift of starting their life over at a place where they want to work and can be successful, because it’s not at your place!

If you’re coming back into your organization after a long break and you instantly see an employee and think, “OMG, I was hoping Harry died at a New Years party, Ugh!” Do yourself and your organization a favor and start 2018 off without the dead weight. Just Do It!

Don’t wait for “The Process” to work. It didn’t work in 2017, and it’s not going to work in 2018! Call that person in and tell them to take their services to South Beach! It’s not easy. It’s never easy. But, 2018 is your year. It’s the year you’ll take control and stop the nonsense. To make that happen you need people around you that will help make that happen.

8 am on January 2nd, 2018. Call up that worst performer and let them know 2018 is going to be a great year, for you, maybe not them. You’ll thank yourself almost immediately. The organization will thank you almost immediately. The employee who got canned will probably thank you down the road, assuming they learn from this mistake.

Make 2018 Great! Go fire someone today!

It’s Really Hard to Judge People?

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I was out walking with my wife recently (that’s what middle-aged suburban people do, we walk, it makes us feel like we are less lazy and it gets us away from the kids so we can talk grown up) and she made this statement in a perfectly innocent way:

“It’s really hard to judge people.”

She said this to ‘me’!  I start laughing.  She realized what she said and started laughing.

It’s actually really, really easy to judge people!  I’m in HR and Recruiting, I’ve made a career out of judging people.

A candidate comes in with a tattoo on their face and immediately we think: prison, drugs, poor decision making, etc. We instantly judge.  It’s not that face-tattoo candidate can’t surprise us and be engaging and brilliant, etc. But before we even get to that point, we judge.  I know, I know, you don’t judge, it’s just me. Sorry for lumping you in with ‘me’!

What my wife was saying was correct.  It’s really hard to judge someone based on how little we actually know them.

People judge me all the time on my poor grammar skills.  I actually met a woman recently at a conference who said she knew me, use to read my stuff, but stopped because of my poor grammar in my writing.  We got to spend some time talking and she said she would begin reading again, that she had judged me too harshly and because I made errors in my writing assumed I wasn’t that intelligent.

I told her she was actually correct, I’m not intelligent, but that I have consciously not fixed my errors in writing (clearly at this point I could have hired an editor!). The errors are my face tattoo.

If you can’t see beyond my errors, we probably won’t be friends.  I’m not ‘writing errors, poor grammar guy”.  If you judge me as that, you’re missing out on some cool stuff and ideas I write about.

As a hiring manager and HR Pro, if you can’t see beyond someone’s errors, you’re woefully inept at your job.  We all have ‘opportunities’ but apparently, if you’re a candidate you don’t, you have to be perfect.  I run into hiring managers and HR Pros who will constantly tell me, “we’re selective”, “we’re picky”, etc.

No, you’re not.  What you are is unclear about what and who it is that is successful in your environment.  No one working for you now is perfect.  So, why do you look for perfection in a candidate?  Because it’s natural to judge against your internal norm.

The problem with selection isn’t that is too hard to judge, the problem is that it’s way too easy to judge.  The next time you sit down in front of a candidate try and determine what you’ve already judge them on.  It’s a fun exercise. Before they even say a word.  Have the hiring managers interviewing them send you their judgments before the interview.

We all do it.  Then, flip the script, and have your hiring managers show up for an interview ‘blind’. No resume beforehand, just them and a candidate face-to-face.  It’s fun to see how they react and what they ask them without a resume, and how they judge them after.  It’s so easy to judge, and those judgments shape our decision making, even before we know it!

 

7 Sure Ways to Fail as a HR Leader

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It’s tough being a Leader these days!  You have all these boomers retiring and taking their typewriters and knowledge with them, you have all theses X’ers who think they are now the second coming, the GenY’s and the Millennial’s who have been told they are the second coming, and now we have these Generation Zs who think they can work from where ever since they grew up with a smartphone and an iPad in their crib.

On top of all this, somehow in the last 10 years executives decided HR is no longer HR, but now we are these business partners, so on top of having to take care of all these people issues, we now have to be concerned with business issues, teach our leaders how to be leaders, continue to train our workforce to stay current, fight off talent sharks from our competition, make sure the corporate picnic still runs smoothly and oh by the way can you put a nice internal blog post together for the CEO and make it real “peopleish”.

I get it, it’s hard being a leader in HR, that’s why I’m going to help you out and give you some tips on things to stay away from:

1. Think of yourself or your company as “the” industry leader. As soon as you do, someone will knock you off.

2. Identify so strongly with the company that you no longer have a clear boundary between your personal interests and the corporation’s interests. Yes, you should be committed, but don’t be “committed” Too often leaders doing this fail to differentiate their personal agenda and the corporate agenda and start empire building.

3. Have all the answers.  This is tough because it’s common leadership training that we all know: use your people, surround yourself with people better than you, make group decisions, etc.  But until you put your butt in that seat you never realize how many things will come your way, where people want a decision and they are unwilling to make it. So they look to you for the answer. Don’t get sucked into this trap. Pushback and make them bring you solutions.

4. Hunt down and Kill those who don’t support you. Don’t think this happens?! Look at turnover numbers of departments when a new leader takes over. They are almost always higher than those of the organization as a whole.

5. Become obsessed with the company image.  Your company image is hugely important, but it is not the most important thing you have going on. Make sure your operations match the image you want to create, not the other way around.

6. Underestimate or take obstacles for granted.  As a leader you want to be confident during hard and challenging times, but don’t let yourself get fooled into believing your own confidence will get you through.  Having a clear understanding of the reality you are facing, and being able to communicate that without fear to your team, with a plan of action, is key.

7. Stubbornly rely on what you’ve always done.  “Well, when I was the leader at GE we did it this way…” Look, this isn’t the 80’s and this isn’t GE. Might it work? Sure. But be open to new ways of doing things, while being confident of what you know will work. Don’t put yourself or your organization in jeopardy, but be willing to try new things when time and circumstance allow.

Adapted from The Seven Habits of Spectacularly Unsuccessful Executives in Forbes by Mike Myatt

The Worst Hire You’ll Ever Make!

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A crazy thing happens almost every day in professional sports, and it’s the one thing that separates great teams from the pack. Talent selection will make or break a team’s success and in professional sports, it’s about getting the right talent for the right price.

The problem with most professional sports team, regardless of the sport, is they continually try to improve their roster incrementally. “Oh, let’s pick up Pitcher A because he’s a little better than Pitcher B”.

Great Pitcher A is better than Pitcher B, but did Pitcher A truly solve the issue you have?

That’s the real issue!

The worst hire you can ever make is one that doesn’t solve your problem but just make it a little better. “We suck at sales, let’s hire Tim, he’s not great, but he’s better than Bob.” Wonderful, now you only slightly suck less at sales!

Never make a hire that doesn’t solve your problem completely that you are having in that specific position. Upgrading doesn’t always fix problems, and many times it actually continues your main problem longer instead of fixing it completely.

We have this belief that all we need to do is continue to get a little better each day, each week, each month until we eventually have fixed it. The problem is that this isn’t how most problems are actually solved, by getting a little bit better over time. Most problems are fixed by implementing one solution that solves the problem.

It’s basically this crappy failure paradox we continue to get sold by seemingly everyone with a platform. “Just keep failing and eventually you’ll find success!” Which is complete and utter bullshit, but we LOVE hearing this!

In hiring, you can’t keep failing and find success. You will actually find failure even faster and be out of business. In hiring, it’s critical you find success and hire the right people who will solve your problem the first time, not just make you a little better.

Another great example of this is in the NFL. It’s critical in the NFL that you have a great quarterback, but they’re extremely hard to find. So, if you don’t have an elite quarterback, most teams will continue to try and upgrade with average quarterbacks.

The better advice is work with what you have and make it the best you can until you get the opportunity to hire, or draft, that one great quarterback that can truly change your franchise. Constant change and churn, just to get a little better, is slowly killing your organization.

Make great hires. Organizational change hires. Individuals who have the ability to make things right. Too often, and we’ve all been there, we make hires that feel safe, knowing they won’t hurt us, but they probably won’t help us much either. Those are the worst hires you can make.

The Definitive Recipe for Success 

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Early this week I was in the car listening to NPR on my way to a meeting. I can’t even remember which show and who was being interviewed but I remember what was said by the person being interviewed. The topic was about success.

The person being interviewed said that you reach success by having four components, which are:

– Talent

– Persistence

– Patience

– Luck

You don’t have to have all four at the same time to be successful, but you’ll probably have all four in some kind of combination if you are successful.

At first, I thought, well, yeah, duh, if you’re talented, if you’re the most talented, you’ll be successful. But that isn’t true. I can give you a hundred examples of the most talented people in any profession who are failures because they didn’t use their talents. They wasted what they had.

I love persistent people. The hustle. The grind. The never give up attitude. The scrapers in life. These are my people. I won’t take no for answer. I’ll keep doing it and doing it and doing it until I break through. So, of course, persistence is a key ingredient to success.

Patience is where I struggle. You see persistence and patience aren’t usually friends. They don’t like hanging out with each other. But, when I look at the most successful people in my life that I hang out, they all have great patience. Having patience doesn’t mean you’re willing to sit around and wait to be successful, but it’s knowing that sometimes the best path to success if putting in your time to get there. Ugh! I wish I knew this when I was 25!

Luck. Oh, boy, here we go. Successful people never want to admit luck is involved. I’m a self-made person. I did it on my own. I’m not lucky! Luck is a bad word to successful people, but it discounts the hard work, the effort and the time you put into becoming successful. But, again, each successful person I know can point to a time, or a person, or a meeting, or some chance circumstance that can only be categorized as luck. You can do every single thing right in your life, and not be successful, without that one lucky break.

I like the model.

It doesn’t let you off the hook. You still have to do it all. You can’t just say, ‘well, I didn’t get it because I wasn’t lucky enough”. That’s false, be patient. I didn’t get it because I wasn’t talented enough. No, keep at it. Luck finds those more rapidly who are talented, persistent, and patient.

I lucky enough to have a pretty good career. It only took me twenty-five years of grinding to find that luck…

5 Things Leaders Need to Know About Developing Employees

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I think we try and deliver a message to organizations that all employees need and want to be developed.  This is a lie.  Many of our employees do want and need development. Some don’t need it, they’re better than you.  Some don’t want it, just give me my check.  Too many of our leaders truly believe they can develop and make their employees better than they already are.  This is a lot tougher than it sounds, and something most leaders actually fail at moving the needle on.

Here are some things I like to share with my leaders in developing their employees:

1. “When someone shows you who they are, believe them the first time” -Maya Angelou.  I see too many leaders trying to change adult employees.  Adult behaviors are basically locked. If they show you they don’t want to work.  They don’t want to work.  Part of developing a strong relationship is spending time with people who are not a waste of time.

2. People only change behavior they want to change, and even then, sometimes they’re not capable of it.  See above.  When I was young in my career, I was very ‘passionate’. That’s what I liked calling it – passionate.  I think the leaders I worked with called it, “career derailer”.  It took a lot for me to understand what I thought was a strength, was really a major weakness.  Some people never will gain this insight.  They’ll continue to believe they’re just passionate when in reality they’re just really an asshole.

3. Don’t invest more in a person than they are willing to invest in themselves.  I want you to be great. I want you to be the best employee we have ever had work here.  You need to be a part of that.  I’m willing to invest an immense amount of time and resources to help you reach your goals, but you have to meet me halfway, at least. Don’t think this means a class costs $2,000, so you should be willing to pay half. It doesn’t. Financial investment is easier for organizations to put in than for employees, but if you pay for the class and it’s on a Saturday and the employee turns their nose up to it, they’re not willing to ‘invest’ their share.

4. It’s usually never the situation that’s pissing you off, it’s the mindset behind the situation that’s pissing you off.  Rarely do I get upset over a certain situation. Frequently, I get upset over how someone has decided to handle that situation.  Getting your employees to understand your level of importance in a situation is key to getting you both on the same page towards a solution. Failure to do this goes down a really disastrous path.

5, Endeavor to look at disappointment with broader strokes. It’s all going to work out in the end.  It’s hard for leaders to act disappointed.  We are supposed to be strong and not show our disappointment.  This often makes our employees feel like we aren’t human.  The best leaders I’ve ever had showed disappoint, but with this great level of resolve that I admired. This sucks. We are all going to make it through this and be better. Disappointment might be the strongest developmental opportunity you’ll ever get as a leader, with your people.