Category Archives: Trench HR

Burning Down Your HR or TA Department

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A few years ago my parent’s house burned down.  They were away on vacation and lightning struck the roof. Before the fire department could get there and put it out, most of the house was destroyed.  60+ years of memories and possessions, gone. In hindsight, it was a bit of a blessing; their house was at the age where everything was starting to need replacing, and my father was at the age, where he wanted to retire.

Those two things don’t go well together!  Major home improvements equals major expense, and a fixed income.  So, long-story-short, mother nature, and the insurance company, gave my folks a new house for a retirement gift!  All is well that ends well, I guess.

This situation, though, led to some deep emotional conversations about what the wish they could have pulled out, if they knew this was going to happen.  As you can imagine it was all the stuff you and I would want: our photos, our mementos, some favorite things that remind us of loved ones, or things that we were proud of.

I thought about this recently when having a conversation with a friend who just started a new position as the head of a large HR shop.  His comment to me was:

“What I really need to do is burn this place down and start over!”

To which I replied, “well, isn’t there anything you would keep?”  Bam!  That is what he needed. He did need to burn it down, but there were definitely some things he needed to take out before lighting the match.

It’s a common practice that Leaders tend to do when taking on a new position. We tend to burn down our departments.  Oh, we say we won’t, as we go around throwing gasoline on everything, and we say we aren’t rebuilding as we strap our tool belt on and start hammering away, but the truth is, most leaders want to remake their new departments into what they want, not what it was.

So, I’ll ask you to take a few moments today and think about the concept of burning down your HR or TA department.  What would you pull out and save?  What would you happily allow to burn up?  What would you miss?

Every day we owe it to our organizations to get better.  You don’t have to burn down the department to get better, but you do need to get rid of those things you know you would easily allow to burn up!

Quality of Hire is NOT a Talent Acquisition Measure of Success!

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I was looking at LinkedIn’s annual Global Recruiting Trends 2017 report and it had some great information.  I have to give LI credit, this report, each year, has some really great information that always makes me think!  This year’s report was no different, and one stat struck me as really telling:

When Talent Leaders were asked: “What is the way you measure your recruiting team’s performance today?“

They said:

  1. Quality of Hire metrics (hiring manager measure not a TA measure – my opinion)
  2. Time to Hire (the single worse measure of all time – my opinion)
  3. Hiring Manager Satisfaction (has no correlation to whether or not TA is actually good or not – my opinion)

I hate all of these answers!!!  In fact, these answers are so bad it makes me question the viability of the future of Talent Acquisition!

You know what?  Quality of Hire is an Illusion for about 99% of organizations!  Most of us have no freaking idea how to actually measure the quality of hire, or that what we are actually measuring doesn’t haven’t the faintest correlation to actual quality of hire.

So, why is this interesting to me?

It shows me that TA Leaders still don’t have the guts to use real metrics and analytics to measure the performance of their teams!  Using a subjective, at best, measure, like Quality of Hire, allows them to continue to just make up what they ‘feel’ performance is, and one that doesn’t truly hold themselves or their teams accountable.

If you think this isn’t you, tell me how you actually measure quality of hire of your employees?  It’s very complex to even come up with something I could argue is an actual quality of hire metric!  Most organizations will do things like measure 90-day retention as a quality of hire. “Oh, look, they stayed 90 days! Way to go, recruiters, you’re hiring quality!” No, they’re not! They’re just hiring bodies that decided to stay around 90 days!

Quality of hire metrics only works if you are actually measuring the performance of your new hires to the performance of those employees you already have.  This measure, then, becomes one that you can’t even measure until you have a true measure of performance (which is a whole other issue!) of both the new hire and your current employees. Also, you have to give that new hire, probably a year, to truly see what kind of performer they are in your environment.

How many organizations are waiting a year to measure the quality of hire of the employees they hired a year ago?  Almost none!

The other issue here is why is Quality of Hire a recruiting measure, to begin with? Are the recruiters ultimately choosing who gets hired and who doesn’t?  No? That’s what I thought.

So, the recruiter can give the best candidate in the world to a hiring manager, but she instead hires a gal from her sorority who bombs out, and the recruiter gets killed on the quality of hire metric? That sounds fair.

Quality of hire metrics only became something because TA Leaders didn’t have the guts to tell the executives in their organizations that this isn’t really something that matters to the effectiveness of the TA function.  Quality of hire is a hiring manager metric.  You know how it’s measured? By looking at their operational measures and seeing if they actually met them.  If they didn’t it one of three things: they don’t know how to hire, or they don’t know how to manage, or both.

Regardless, check out the LinkedIn report. It has some good data points that are fun to discuss!

Let’s face it, we love pretty people!

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So, you’ve probably heard by now that some companies in Silicon Valley decided to hire models to attend their annual holiday parties and act as friends of executives. The purpose was not to show the executives had pretty friends, but to add some ‘prettiness’ to the party:

Along with a seemingly endless string of harassment and discrimination scandals, Silicon Valley’s homogeneity has a more trivial side effect: boring holiday parties. A fete meant to retain all your talented engineers is almost certain to wind up with a rather same-y crowd, made up mostly of guys. At this year’s holiday parties, however, there’ll be a surprising influx of attractive women, and a few pretty men, mingling with the engineers. They’re being paid to.

Local modelling agencies, which work with Facebook- and Google-size companies as well as much smaller businesses and the occasional wealthy individual, say a record number of tech companies are quietly paying $50 to $200 an hour for each model hired solely to chat up attendees. For a typical party, scheduled for the weekend of Dec. 8, Cre8 Agency LLC is sending 25 women and 5 men, all good-looking, to hang out with “pretty much all men” who work for a large gaming company in San Francisco, says Cre8 President Farnaz Kermaani. The company, which she wouldn’t name, has handpicked the models based on photos, made them sign nondisclosure agreements, and given them names of employees to pretend they’re friends with, in case anyone asks why he’s never seen them around the foosball table.

So, my HR brothers and sisters lost their minds over this on the social webs!

There were many comments all going down the path of: “Gross”, “Pathetic”, “Trumps America”, etc.

I have a different take. This is Recruitment Marketing in the real world. Most of us don’t live in Disneyland, and the real world of hiring is a bit different for the majority.

Here’s the deal. Tech hires are mostly men. White men, brown men, black men, really, really pale white men, but mostly men.

If you have a holiday party at a Tech company and it’s all dudes, well, that’s not very exciting. In fact, it’s pretty sad for all the dudes standing around looking at each other. If you were part of that party, as a dude, you probably wouldn’t tell your friends to come work with you.

Now, if you go to a party and there’s a bunch of hot women, hey, this place is pretty great! I’ve got a chance. Now, if you knew all that ‘talent’ was paid for, now it becomes depressing again. But, if you thought, these are just ‘friends’ of some of the other employees who got invited and they just love to hang with techy dudes, now it feels a bit better, again.

These models aren’t hookers. They’re at your company party to make the ‘atmosphere’ better. Basically, these models, are like the free laundry service and ping pong table you provide. It makes the environment better. You like where you work more. You don’t tell your employees, “Hey, we offer dog walking services for free because it really has been shown to help retain you.” Everyone kind of gets that.

This is no different. Having good-looking people at your employee events, makes it seem like this place is cooler than it probably really is. By the way, these pretty people, are in on the game! They are making money using their god given assets. Just as the techy people are using their big brains.

We love to hate. The reality is, America is addicted to pretty. We made the Kardashians millionaires for absolutely no reason except for their looks. We want to be pretty. We want to hang with pretty. We are a nation that values pretty over almost everything else.

Is that right? No! Is that part of the game we are in right now? Yes.

Pro Tip: I get around hiring pretty models (male and female) at my holiday party by just hiring pretty employees to begin with! Stay thirsty my friends.

 

The Sackett Office Holiday Party Rules!

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Today is my annual office holiday party. The HRU Holiday Parties are pretty freaking fun! Probably like most recruiting shops and groups of elementary school teachers, we know how to let our hair down when the time is right!

You will see about 500 articles and blog posts how this season on Office Holiday Party Etiquette. Especially, with all the craziness going on with the very public sexual harassment allegations! The one thing we know about office parties is once you add alcohol stupid stuff happens.

To help everyone out, in my own Sackett kind of way, I decided we probably needed a few ‘rules’ around this year’s holiday office parties.

The Sackett 2017 Office Holiday Party Rules! 

#1 – Have a designated driver or offer up the paid Uber/Lift option right up front. It sucks trying to talk a drunk employee out of driving, they’re drunk and usually don’t want to listen. So, just make it easy and tell your employee if you’ll be drinking, just take an Uber to the party and back home, and the company will pay.

#2 – No one wants to see your junk. Okay, maybe someone wants to see your junk, but you better make sure they ask to see your junk before you start showing your junk. In fact, if I’m you, I might actually get that on video! “Hey, before I show you my junk, do you mind just looking into the camera and just saying, ‘Hi, this is ‘state your name’, I want to see your junk!”

#3 – Don’t complain about the party, the food, the drinks. You look like a douchebag when you do this. Look, someone, or some people, put this together trying their best to make everyone happy, knowing you can’t make everyone happy. If you hate the food, don’t eat and then get something you like afterward. Smile. Be thankful. Stay as long as you need to, to make your showing, then go on with your life not being an idiot. “Yeah, but there wasn’t enough chicken tenders!” Yeah, we get it Brad, here’s twenty dollars go someplace else and find some tenders.

#4 – Talk to executives before you get to your third drink. This is important because drunk talking to executives only plays well if they’re drunk too, and that probably won’t be the case. Also, don’t use the holiday party to launch your ‘big’ news about a project you want to start that is going to change the face of the company. No one wants that crap at a holiday party.

#5 – Don’t bring creepy or weird dates. This usually comes in a couple of flavors. Office dude brings a super slutty date. Great for the office dude for later, but you are the immediate joke of the party. Or super sweet office lady brings Dungeon and Dragons dude to the party who is trying to talk to everyone about the 5th dragon in world 9 that is impossible to kill without a Merlin magic mushroom, and well, yeah, that’s creepy.

#6 – Don’t say you’re coming then not come. If you don’t want to come, make that known up front. When you don’t come, after you said you were coming, and then come up with a lame excuse, it shows that you’re not fully engaged with the organization and it gets noticed. Find that excuse up front and make it known you won’t be coming, but you wish you could.

#7 – Talk to spouses! Spouses of co-workers hate coming to office holiday parties, mainly because they’re bored. Make an effort to engage them and get them joined into the conversation. One cool thing I love to do is talk to spouses and tell them really good things about their partner. Nothing feels better to your partner than to hear other people talk about how great you are!

#8 – If you start to feel tipsy, that is not a sign to start doing shots. I know this can be really confusing, right!? When you start to feel tipsy, this is your body trying to tell you that you’re about to make an ass of yourself in front of people who will share the story long after you have left this job.

#9 – No really, no one wants to see your junk! 

Unchained! Attracting Talent That Isn’t Chained to a Desktop!

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From manufacturing to construction to retail to restaurants to the service industries, most of our talent doesn’t actually sit ‘chained’ to a desk, but we’re still using recruiting practices that start with the notion we all sit at a desk waiting for a recruiter to find us!

It’s amazing that over the past couple decade most talent acquisition departments have recruited in basically in the exact same way for both office-type workers and those workers who never sit behind a desk. Which is to assume every person, regardless of where they actually work, apply and look for jobs in the same manner. They don’t!

Sign up for the Unchained! Attracting Mobile Talent Webinar with Tim Sackett and Samantha Herbein for a free discussion on how to recruit great talent out in the field, out on the plant floor, or out servicing your customers. This webinar will take place on Tuesday, December 12th at 1 pm EST! 

On this webinar you will learn:

  • The tactics top recruiting organizations use to find great talent out in the field
  • How to craft engaging text messages with introductions, call-to-actions, and signatures
  • Best practices for making introductions, asking questions, screening candidates, and scheduling interviews
  • As well as old school and new school talent attraction techniques that work, that you can start using right away!

This is a free webinar focusing on how you and your organization can begin to use innovative, modern recruiting practices to find that talent you need most!

 

5 Things Leaders Need to Know About Developing Employees

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I think we try and deliver a message to organizations that all employees need and want to be developed.  This is a lie.  Many of our employees do want and need development. Some don’t need it, they’re better than you.  Some don’t want it, just give me my check.  Too many of our leaders truly believe they can develop and make their employees better than they already are.  This is a lot tougher than it sounds, and something most leaders actually fail at moving the needle on.

Here are some things I like to share with my leaders in developing their employees:

1. “When someone shows you who they are, believe them the first time” -Maya Angelou.  I see too many leaders trying to change adult employees.  Adult behaviors are basically locked. If they show you they don’t want to work.  They don’t want to work.  Part of developing a strong relationship is spending time with people who are not a waste of time.

2. People only change behavior they want to change, and even then, sometimes they’re not capable of it.  See above.  When I was young in my career, I was very ‘passionate’. That’s what I liked calling it – passionate.  I think the leaders I worked with called it, “career derailer”.  It took a lot for me to understand what I thought was a strength, was really a major weakness.  Some people never will gain this insight.  They’ll continue to believe they’re just passionate when in reality they’re just really an asshole.

3. Don’t invest more in a person than they are willing to invest in themselves.  I want you to be great. I want you to be the best employee we have ever had work here.  You need to be a part of that.  I’m willing to invest an immense amount of time and resources to help you reach your goals, but you have to meet me halfway, at least. Don’t think this means a class costs $2,000, so you should be willing to pay half. It doesn’t. Financial investment is easier for organizations to put in than for employees, but if you pay for the class and it’s on a Saturday and the employee turns their nose up to it, they’re not willing to ‘invest’ their share.

4. It’s usually never the situation that’s pissing you off, it’s the mindset behind the situation that’s pissing you off.  Rarely do I get upset over a certain situation. Frequently, I get upset over how someone has decided to handle that situation.  Getting your employees to understand your level of importance in a situation is key to getting you both on the same page towards a solution. Failure to do this goes down a really disastrous path.

5, Endeavor to look at disappointment with broader strokes. It’s all going to work out in the end.  It’s hard for leaders to act disappointed.  We are supposed to be strong and not show our disappointment.  This often makes our employees feel like we aren’t human.  The best leaders I’ve ever had showed disappoint, but with this great level of resolve that I admired. This sucks. We are all going to make it through this and be better. Disappointment might be the strongest developmental opportunity you’ll ever get as a leader, with your people.

Your Male Employees Are Running Scared!

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Ugh, I don’t even know if I want to write about this, but I just got back from the Recruiting Trends and Talent Tech Conference, and this one subject dominated most of my conversations in one way or another.

First, don’t think I’m looking for compassion for men. As a gender, we’ve dug our own hole pretty deep over the years. Let’s face it, many of us men can be super creepy at times, and unless you’re totally disconnected, we’ve been seeing this play out very publicly recently.

One thing is very certain in my eyes, dudes are paying attention to what is happening around sexual harassment, and probably for the first time in our history!

That’s a good thing. The stories I’m hearing from female friends and peers about dudes that I know is sickening. And, I’m the dude who goes to every conference and pulls some unsuspecting lady on stage and hugs her publicly! Thankfully, I wrote the workplace hugging rules, so it’s only semi-creepy when I do this!

Like everything that happens in our society it usually comes with both good and bad outcomes. An outcome of being more aware of how males act towards females is hopefully more appropriate, professional behavior in all interactions between the sexes. It won’t stop. Let’s face it, some dudes are born super creepy, and they’ll continue to be super creepy.

A negative outcome of this awareness is good dudes being scared to act normally because of what might be perceived as some pervy behavior. I’ll give you an example. I was at dinner with a large group at the Recruiting Trends conference this past week and we were all staying in different hotels.

One of the females in our group was at a hotel by herself, it was dark, and in ‘normal’ times, 100% of the time I would have walked her back to her hotel on a dark night, in the city. 100%. I didn’t.

I was scared of the perception this woman would have of me, thinking I was trying to come on to her. I was scared what other females in the group might think of me being so ‘presumptive’ that this female needed me to ‘help’ her get safely back to her hotel.

I apologized to this lady the next day. As a man, raised by women, I was embarrassed that I let what is happening in the media change my views of who I am. I should have done the ‘right’ thing and walked her to her hotel so she wasn’t alone.

The next day I spoke to both men and women about this, together, and the group understood, but also said, “hey, Tim, but you’re not creepy’. Great, but how do I know? How do others know? How does one woman define creepy from another?

All of this bad behavior by men coming out publicly is good for the world, but don’t think it doesn’t come with major cultural change as well.  Chivalry can be viewed as wanted and unwanted, and if there is a 1% chance I think it might be unwanted, I’m out! I can not take that professional risk!

Men are running scared in your workforce right now. Much of that fear, for some, is very warranted. They should be scared based on how they’ve been awful. Some of it is an unintended consequence of making society better as a whole.

I guess if you want me to walk you back to your hotel in 2018 I would appreciate you asking me instead of me offering, so I know for sure I’m not being creepy!

Hit me in the comments. What other things are males doing that we probably view as ‘helpful’ that ladies are viewing as ‘creepy’?

Are You Struggling to be Happy at Work?

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In 1942 Viktor Frankl, a prominent Jewish psychiatrist, was taken to a Nazi concentration camp with his wife and parents.  Three years later, when his camp was liberated, his pregnant wife and parents had already been killed by the Nazis. He survived and in 1946 went on to write the book, “Man’s Search For Meaning“.  In this great book, Frankl writes:

“It is the very pursuit of happiness that thwarts happiness.”

What Frankl knew was that you can’t make happiness out of something outside yourself.  Riding the Waverunner doesn’t make you happy. You decide to be happy while doing that activity, but you could as easily decide to be angry or sad while doing this activity (although Daniel Tosh would disagree!).  Frankl also wrote in Man’s Search for Meaning, “Everything can be taken from a man but one thing, the last of the human freedoms — to choose one’s attitude in any given set of circumstances, to choose one’s own way.”

I get asked frequently by HR Pros about how they can make their employees or workplace happier.  I want to tell them about Frankl’s research and what he learned in the concentration camps.  I want to tell them that you can’t make your employees happy.  They have to decide they want to be happy, first. But, I don’t, people don’t want to hear the truth.

Coming up with ‘things’ isn’t going to make your employees happy. You might provide free lunch, which some will really like, but it also might make someone struggling with their weight, very depressed.  You might give extra time off and most of your employees will love it, but those who define themselves by their work will find this a burden.

Ultimately, I think people tend to swing a certain way on the emotional scale.  Some are usually happier than others.  Some relish in being angry or depressed, it’s their comfort zone.  They don’t know how to be any other way.  Instead of working to ‘make’ people happy, spend your time selecting happy people to come work for you.

In the middle of a concentration camp, the most horrific experiences imaginable, Frankl witnessed people who made the decision to be happy. Maybe they were happy to have one more day on earth. Maybe they were happy because, like Frankl, they discovered that the Nazis could take everything from them except their mind.

Provide the best work environment that you can.  Continue to try and make it better with the resources you have.  Give meaning to the work and the things you do.  Every organization has this, no matter what you do at your company.  Don’t pursue happiness, it’s a fleeting emotion that is impossible to maintain.  Pursue being the best organization you can be.  It doesn’t mean you have to be someone you’re not.  Just be ‘you’, and find others that like ‘you.’

Wait, what!? You want me to actually work…

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I took this job because you guys have a rocking careers website…

I took this job because of your awesome culture…

I took this job because your employees wear whatever they want…

I took this job because you serve unlimited gourmet coffee, all day…

I took this job because you give unlimited time off…

I took this job because you offered me more than anyone else…

I took this job because you have the coolest office with a ping pong table…

I took this job because you take your staff to Vegas each year…

I took this job because I don’t have to pay anything for my benefits…

I took this job because you buy beer and pizza on Thursday’s after work…

I took this job because you allow me to bring my dog with me…

I took this job because so I could work from home in my pajamas…

I took this job because of the free dry cleaning service…

I took this job because everyone is on the same level…

I took this job because, oh wait, you have to do work here…

Is not being anonymous on Glassdoor really a bad thing?

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If you didn’t see it this week Glassdoor got some bad news from the U.S. Court of Appeals:

Glassdoor, an online job-rating site, must unmask anonymous users who posted damaging reviews about a company under investigation, the U.S. Court of Appeals for the Ninth Circuit in San Francisco ruled Wednesday.

A federal grand jury in Arizona served the Mill Valley company with a subpoena in March, demanding the names and IP addresses of reviewers who wrote on the site that a Department of Veterans Affairs contractor was committing fraud.

 The unnamed company, which administers two veterans health care programs, is under investigation by the federal government for “alleged fraud and abuse.” In court documents, the federal government maintained that there is no other way for it to identify the employees who claim the company was committing the fraud.

Glassdoor, which allows people to post anonymous comments about what it’s like to work at a company, said that unmasking the reviewers would violate its users’ First Amendment rights. But in the Wednesday decision, the court said Glassdoor reviewers have a “limited right to speak anonymously.”

Turns out you can’t go online and destroy someone’s reputation without being held accountable! That’s a very good thing for employers who have for years argued that employees, past employees and people who have never worked there but might have ulterior motives to bash a company online, shouldn’t be allowed to do and say whatever they want without recourse.

You can’t run into a theater and yell ‘fire’! You can’t go online and say a company is committing fraud and not expect to back up those allegations and stand behind them.

My question: Why are we even listening to anonymous feedback, to begin with?

If you had your annual performance review and it was given to you, but you had no idea who it was coming from, would you really listen? “Hey, Tim, we just let anyone in the company make some comments about your performance, hope you like it!” You would totally discredit anything that was said you didn’t agree with because you have no idea where it’s coming from.

Employee reputation sites, like Glassdoor, are basically doing the same thing. Now, if someone put their name and title behind those comments, we all would actually listen to those words with a much more credible ear. Would less people leave comments if they knew it wouldn’t be anonymous? Yes. Would it make the feedback less valuable? No.

I’m a big fan of believing in what someone says when they put their name and personal reputation to the words they want to share. I’m much less of a fan when someone wants to hide behind being anonymous to give me that same feedback.

Okay, I get it, people are fearful of retribution if they say something negative. Can you imagine how that would look if you said something negative and your organization fired you?! That would be even a bigger slam to the organization’s reputation.

One issue I see with anonymous reputations sites moving forward is the whole Google for Jobs schema. GFJ has said that a company’s reputation matters, so they will now include your ‘reputation’ into their algorithm in ranking your jobs. Which means anonymous feedback is going to impact how well your jobs perform on Google’s search results. That sucks!

Do you really want some ex-employee who sucked and got fired, impacting your Google for Jobs search results!? Heck no! It makes no sense that any organization thinks that is a good thing. I say take away anonymity on reputation sites and then hold me accountable to my reputation. Right now, the current system is too flawed in allowing misinformation to be public.

So, I know I’m taking a minority stance on this issue, but tell me why you believe employer reputation sites should allow anonymous reviews?