Category Archives: Trench HR

Having Fun at Work

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Mark Manson is a brilliant writer, one of my favorites. He recently wrote an article titled, “Screw Finding Your Passion” where he made a comment about fun:

“A child does not walk onto a playground and say to himself, “How do I find fun?” She just goes and has fun.”

I get asked a lot by HR Pros who are working hard to influence their work culture and raise employee engagement about how can they make their workplaces more fun.  I think the above quote will be my new go-to answer!

If you offer a fun environment, meaning you don’t stamp out the fun your employees naturally want to have, all you need to do is allow fun to happen.

Now, you know your problem.

You try and manufacture a certain kind of fund. A kind of fun that you and your executives feel employees will feel is fun. But, it’s not fun. Safe fun is not fun.

Did you want to use the safety scissors as a kid, or the big sharp ones the teacher had?  Did you want to play the game the parents put together at the birthday party, or just run around with the other kids making up something?  Planned fun, is the opposite of fun.

If you want a fun work environment, you have to allow fun to happen in a way your employees believe is fun. Sometimes that will make you nervous. That’s okay, that is what fun is all about.  If it didn’t make you a bit nervous, it wouldn’t be fun!

When I took my first job as an HR pro, I worked in an office where ‘fun’ wasn’t really something that was being had. I brought in one of those little indoor basketball hoops that hook onto the back of a door and put in my office door.  I would then challenge people to a game of “Pig”.  The office battles became epic!

One day the CHRO came down to the HR offices and saw the hoop and asked me to play.  No one, including me, expected this! He was the opposite of fun. He was a buttoned-up executive! But, he was letting us know, that he approved of us having fun! He wouldn’t do it often, but every once in a while, he would come down and challenge one of use to a game. People would gather, they would laugh, they would have fun.

How do you create a fun work environment?  Let people have fun.

 

Sustainable Talent Acquisition

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Here’s what I know.  A sustainable talent acquisition process can’t happen if it’s human run. A manual, human run talent acquisition process eventually falls apart.

Think about your employee referral program.

It was an awesome program when you launched it last month, last year, etc.  Now it’s dead in the water. Why?  Because it’s almost impossible for you, and your team, to keep it going on your own.  Other things become a higher priority, things move fast, eventually, even the best programs get pushed to the side, or forgotten about completely.

I’m not just talking about employee referrals. Every part of your TA process is exactly the same.  Sourcing, assessments, background checks, onboarding, exit interviews, etc.

To make talent acquisition sustainable, you need to integrate technology, it can be human driven.  TA technology allows you to automatically sustain these efforts simultaneously without you actually having to do anything.  Technology can reach out and source and attract. Technology can screen and assess. Technology can drive employee referrals 24/7/365, without you ever touching it. Technology can interview.

Basically, technology allows you to sustain and ongoing recruitment effort without you ever taking your foot off the gas.  The best of us fail at this. We have the best intentions, design the best programs, then life happens and things fall through the cracks. We then come to a point, where we do it all over again.  This is where and why most talent acquisition processes and functions fail, because they are just not sustainable.

Everything is going great, then Mandy leaves for a new job, Sue goes on maternity leave, and Tim who used to be great, has now lost his mojo, and we can’t seem to do anything right. Humans screw up your process! We need them, because humans also make hires, but boy can they make it difficult sometimes!

How can you make your talent acquisition sustainable for years in your organization?  Utilize your technology to it’s fullest. Add technology to the parts that give you the biggest headaches. Then, utilize your humans to build relationships with candidates and hiring managers. Let the tech run the process, let the humans run the people.

Awesome New HR Technology #HRTechConf

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It’s that time a year again for one of my most favorite HR and TA Conferences – the HR  Tech Conference 2015!  On the first day of the conference this year Human Resource Executive Magazine announced the 2015 Awesome New Startups for HR.  These are are companies I’ll be checking out and keeping my eye in the near future:

Bridge US

Bridge US has reinvented how companies secure visas and green cards for foreign talent. The company’s cloud-based platform eliminates the time and paperwork associated with immigration processing, tracking and compliance. Bridge US streamlines the immigration process for hundreds of happy customers, ranging from leading startups to publicly-traded companies.

 Great Hires

Great Hires will showcase its mobile-first candidate experience platform that helps companies deliver an awesome on-site interviewing experience. By providing information about the company, job and people they meet with before they walk in the door, candidates are better prepared for their interview, ensuring a positive candidate experience.

 Kanjoya

Kanjoya Perception pushes the frontiers of workforce analytics with its integration of employee engagement, performance review and unstructured text data to understand and predict which employees will do well and why. Created with state-of-the-art natural language processing and machine learning, the solution delivers targeted intelligence to help businesses attract, retain and motivate the best employees for their organizations.

 One Model

HR applications use data but they don’t share it. One Model will demonstrate how it can help deliver a true HR data strategy across a company’s technology investments so that analytics, planning and integration can flow naturally from all of their data. One Model helps companies take control of their HR data, including the data’s history and predictive capabilities, and put them to work.

 OrgVue (a company I reviewed this past year on my T3 series) 

OrgVue is the leading tool for business transformation. It gives HR and OD teams a new and better way to design, transform and operate their organizations. From merger & acquisitions to organizational restructures, the company helps deliver change faster, fairly, with lower risk and lower cost.

 TMBC

TMBC’s StandOut is revolutionizing engagement and performance through next generation HR solutions. StandOut provides the technology to meet the needs of the present and the future with dynamic teaming, real-time statistically reliable measures of engagement and performance, and machine-learning algorithms to increase the precision of measurement over time and to deliver personalized, calibrated coaching to each user.

Besides these companies there is also a Startup Pavilion with twenty other up and coming companies I’ll be checking out as well. Stay tuned for more great information on HR Technology coming over the next few days, and of course all year on my T3 series every Tuesday!

 

5 Signs You Shouldn’t Make That Offer

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If I have learned anything at all in my HR/Recruiting career it’s that everyone has an opinion on what makes a good hire. If you ask 100 people to give you one thing they focus on when deciding between candidates, you’ll get 100 different answers!

I’ve got some of my own. They might be slightly different than yours, but I know mine work!  So, if you want to make some better selections, take note my young Padawans:

1. Crinkled up money. Male or female if you pull money out of your pocket or purse and it’s crinkled up, you’ll be a bad hire!  There is something fundamentally wrong with people who can’t keep their cash straight. The challenge you have is how do you get a candidate to show you this? Ask to copy their driver’s license, or something like that!

2. Males with more selfies on their Instagram, than all other photos. I don’t even have to explain this.

3. Slow walkers.  If you don’t have some pep in your step, at least for the interview, you’re going to be drag as an employee.

4. My Last Employer was so Awesome! Yeah, that’s great, we aren’t them. Let’s put a little focus back to what we got going on right here, sparky. Putting too much emphasis on a job you love during the interview is annoying. We get it. It was a good gig. You f’d it up and can’t let go. Now we’ll have to listen about it for the next nine months until we fire you.

5. Complaining or being Rude to waitstaff.  I like taking candidates to lunch or dinner, just to see how they treat other people. I want servant leaders, not assholes, working for me. The meal interview is a great selection tool to weed out bad people.

What are your signs not to make an offer?  Share in the comments!

You Don’t Have to Solve Problems in HR to be Succcessful

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I keep hearing everywhere that all organizations want from employees is people who are problem solvers! Executives when asked what they are looking for in future and current employees will wax poetically about we just need ‘good’ people (which is really slang for more people who look and act like ‘us’) who can ‘solve problems’.

Even my kids teachers and the public education system constantly talk about how we are just working to teach our kids how to solve problems.

If we just had more problem solvers in our work environments, everything else would take care of itself!

Wrong!

Our reality is everyone ‘can’ solve problems, but you don’t want their solutions. Most people have no ability to really solve problems, they usually just end up causing the problem to be bigger, or creating new problems that are worse in the long run.

In HR you don’t need to solve problems to be successful.  You do, though, have to one thing very well.  You can’t create problems!

This is tough one.

Most HR pros I know love to create problems, under the disguise of then being able to solve those made up problem. By the way, HR isn’t alone in this quest, every other function has their fake problem solvers as well.

The one I hear recently is companies that are having this candidate experience problem.  You know the drill. HR can’t find enough good talent to fill the jobs they have open (real problem), so they go to their executive team and tell them it’s because our candidate experience is awful (fake problem). The reality is HR is doing an awful job attracting talent, candidate experience isn’t the real issue, things like having recruiters pick up the phone are, but those are just details.

To be successful in HR,  you just have to not create any new problems.  You’ll have plenty of problems crop up on their own without your help! If you do nothing but come in and do the work of HR and not create new problems, you’ll be better than 90% of HR pros in the world. That’s pretty successful.

Success in HR = not creating new problems. That seems simple enough. Now getting into the top 10% means you might have to solve some of those existing problems you have, but we’ll save that for another time.

Your CEO is a Better Recruiter Than You

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Lou Adler, a great thought leader in the recruiting industry (I love to refer to him as “Uncle Lou” – endearingly), has one of the best recruiting articles of the year up on Inc. titled, “An Open Email from a CEO to All Outstanding Candidates“.   The concept of the email was getting your CEO to send out an email directly to candidates you are trying to source.

Just that idea alone is a brilliant strategy, because 99.9% of organizations will never do it!  That means, you’ll standout from the crowd. That’s good recruiting practices.

The article goes on to give you how you should actually write the email and what you should say:

1. No silly, classic job descriptions.  Instead tell them about what they’ll actually be doing.

2. Describe why the job could be a career move to the candidate.  They’ll believe this from coming from the CEO.

3. Don’t tell them to apply. That can actually be the last step. Get them interested first. Applications scream we have no idea what we are doing.

4. Provide an open invitation and a direct way to have a real conversation with someone with direct knowledge of the opening.

5. Let them know what the process would look like and next steps, if they are actually interested in moving forward.

6. Make sure the candidates have access to your hiring managers as well.  I’m assuming if your CEO is this involved, your hiring managers will be onboard as well!

Great stuff, right?!

It probably doesn’t work for high volume hiring when you have a lot of candidates. This isn’t meant for that, it’s meant for hard to find, critical to the business type positions.

I absolutely love this technique!

Here’s what I know. Most companies, and most CEOs, will never do this. Those who do, will have great success in getting candidates to respond. Put yourself into your candidates shoes. You’re sitting there some idle Friday and an email pops up from a name you don’t recognize. You open it and find out it’s coming from the CEO of a pretty good company in town. You better believe you’ll read it.

You will also ‘trust’ what is in that email, over if the exact same thing is sent by a recruiter. Why?  You believe that a CEO would never put themselves in a position to lie.  Right or wrong, you believe this. Plus, you’re flattered that a CEO sent you a personal email, not some marketing email, from their ‘real’ work email address, with their contact information in it.

None of your friends have gotten an email from a CEO telling them they are wanted! This is cool. This feels good. This feels different.

This is a winning strategy.

Thanks Uncle Lou!

The Only Candidate Available

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Almost every single week of my life for the last twenty years I’ve had to deal with an issue that just seems to never go away. I didn’t matter if I was in a HR or TA role, I was always involved with working with hiring managers who always had some sort of opening, even in bad economic times.

The scenario went something like this:

1. Hiring Manager  has an opening. I/We find this hiring manager a really good candidate. Not perfect, but probably better than many we have already hired in the same position.

2. Hiring Manager interviews candidate. Likes Candidate.

3. I go to speak with the Hiring Manager.

4. You know what happens next…

5. Hiring Manager says she really liked the candidate, but (wait for it)…She would certainly like to see other candidates to compare.

6. I put gun in my mouth and pull trigger.

This same scenario has happened weekly for twenty years across multiple companies, multiple industries and multiple states. It’s an epidemic of enormous proportion across the world.

Here’s the real problem that we face with hiring managers, and it’s completely psychological. The Hiring Manager always assumes that the ‘last’ option, or ‘only’ option is a bad option.

Pretty simple.  We all do this.  If you go to a farmers market and you go to pick out some produce, let’s say a head of lettuce, and the farmer only has one head of lettuce left on the stand. We will assume something must be wrong with that one head of lettuce!  If the farmer puts three other heads around that one, you would gladly pick up the original head, now believing you ‘picked’ the best head of lettuce.

Candidates are heads of lettuce!

When you show a hiring manager one, they assume it’s not as good as the others they are not seeing.

This is actually pretty easy to solve, but very hard to do. Never present a hiring manager with one candidate.  HR and TA are classic economist when it comes to candidate generation. We are FIFOs! Do you remember your Econ class from college? First In, First Out.  The first candidate we find, we immediately send out to the hiring manager.

This starts the problem.

The hiring managers seeing one candidate will discount this candidate as bad. If you just wait a few days, put one or two other candidates with this candidate, not the hiring manager will ‘pick’ the best.  This works pretty well, most of the time.  But, it’s hard to do because we get so excited about finding a good candidate we want to show it the hiring manager as fast as possible.

Stop that!

Be patient. Find a good ‘slate’ of candidates to present all at the same time. Reap the benefits.

The only candidate available will always be that lonely head of lettuce on the farmers stand.  Find more heads, and present them together. No one likes to pick from a pile of one!

5 Tips for Creating a More Human Workplace #WorkHuman

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Better Than Robots: Why Your Employees Deserve a More Human Workplace

This is a Free Webinar sponsored by Globoforce – Register Here – Wednesday, October 14th at 2 p.m. ET | 11 a.m. PT | 1 p.m. CT | 6 p.m. GMT

This is going to be fun! We won’t be coming to live from my Camry, but we will be Live! Just two HR guys sharing the tips and tricks on making your workplace and environment more human!

Admit it. Life would be a lot easier if our employees were robots. They’d be more predictable, and a heck of a lot more manageable. As we seek to gain more and more big data in HCM it seems like that’s exactly what we’re trying to do. Measure and manage our cultures into a robot paradise. But that way lies danger. It is the humanity in our employees that provides the creativity, the innovation and the heart that makes our businesses really succeed.

We’re in the ‘real’ people business, and our employees need a real human workplace and culture to thrive and prosper. This webinar will give you the insight to what works and what doesn’t, and help you reimagine the concept of work-life balance.

You will learn:

  • 5 tips for creating a more human workplacGloboforce
  • A case study of how one company built a better culture
  • HR “best practices” that actually hurt workplace culture

 

What else will you get? 

Kris Dunn is coming on to talk about how he and his team are building a more human workplace at his company Kinetix.  Get some great insight and tips from Kris on how you can begin building this in your own workplace as well! The Kinetix team has one of the best cultures around, and you’ll want to hear how they’ve built from the ground up.

This isn’t your normal webinar. This is real advice, brought to you by real practitioners, letting you know what works and what doesn’t!

Register Today! 

 

The Most Powerful Employee Motivator of All

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I was once fired from a job.  I won’t go into the story because we all have a story and we all frame it to sound like a victim. In hindsight, many years removed, I would have fired me to!

After being fired I could only think about one thing. It consumed me. I wanted to show whomever I went to work for how great I really was.  I didn’t want the ‘fired’ label to follow me, even for a minute.  I wasn’t ‘that’ person. I was better. I wanted…

Redemption!

Redemption is the most powerful employee motivator of all time. None others are even close.

It’s why always laugh when a hiring manager tells me they will never hire someone who has been fired from a job. Really!?  I actually only want people who have been fired from jobs! I want people who have failed, and have a giant chip on their shoulder to show the world they are better than that.

I don’t want to hire crappy people who were fired because they actually have no skill and no personality.  That’s the problem, right? We believe everyone who has been fired to be crappy. “Well, Tim, people don’t get fired if they’re good!” Really? You believe that?

Good people get fired every day. They get fired for making bad decisions. They get fired for pissing off the wrong person. They get fired because they didn’t fit your culture. They get fired because of bad job fit. Good people get fired, maybe as much as bad people get fired. Unfortunately, we lump all of them into the same pool.

Redemption sets the good fires apart from the bad fires.

You can hear redemption speak when interviewing a good fire.  Bad fires don’t speak of redemption, they speak of justification.  Good fires want a second chance to show the world they are right. Bad fires want a second chance to show the world they were wronged. Those are two very different things!

I like redemption motivation.  It sticks around for a long while. Those scars don’t go away easily.

Michigan Recruiters Conference #MiRecruits @MiRecruits

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Over a year ago Jim D’Amico and I started talking about how cool it would be to have a Recruiting only conference right here in our great state of Michigan! We had some models of how some others did it, primarily Paul DeBettignies out of Minnesota, and we decided to give it a try.  HR has thousands of conferences! National, state, local. TA has somehow become the redheaded stepchild of HR! Jim and I love redheaded stepchildren so we wanted to change this!

The first one was held on Friday March 13th in Lansing, MI, onsite at Accident Fund who was a great corporate sponsor for our first event.  We had over 100 corporate talent acquisition leaders and pros come in from all over the state. We had a great speaking group that included Paul and Jennifer McClure. It was everything we hoped for and more.

The 2nd Michigan Recruiters Conference will also be held on  Friday October 2nd onsite at Spectrum Health System in Grand Rapids, MI. This time we’ve added more speakers including Kris Dunn, Lori Fenstermaker, David Dart and Troy Farley.  As was the first event, the intent is to help develop and educate corporate talent acquisition pros and leaders to be great.

You can follow the action on the Twitters at #MiRecruits. Also, you can check out my Periscope throughout the day and I’ll bring some Live action to the social stream as well – which you can watch following me on Twitter @TimSackett and download the Periscope App on iTunes or Android.

If you’re just learning about this for the first time, I apologize. The reality is, the demand has been great. We sold out both shows without really even trying.  Turns out, Corporate Talent Acquisitions Pros like development, and we all don’t have very many options! We hope this is a great option, that is close to home.  Send me your contact information and I’ll make sure you get added to the contact list for the Spring 2016 conference. (timsackett@comcast.net)

So, What’s next? 

Our original idea was to try and do this event twice per year. We keep it cheap through great sponsors like Velocity Resource Group and CareerBuilder, as well as corporate sponsors (who provide us with space to hold the one day Conference/Summit) like Accident Fund and Spectrum Health.

That means the next conference will be held in the spring of 2016 and we would love to have it in the metro Detroit area – we just need to find a corporate sponsor, who has a large conference/ballroom type space that can fit a couple hundred people.  Hello, GM, Quicken Loans, Ford, Chrysler, Blue Cross/Blue Shield/ Detroit Medical Center/ Etc.!?  If you have interest in being a corporate sponsor please reach out to me directly, I would love to answer any questions you might have. I promise, we try and make it painless! Plus, it’s huge boost to your employment brand within your market!

You can check out more at www.michiganrecruits.com!