Category Archives: Hiring

7 Things You Must Do if You Want to Hire the Best Team!

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Every once in a while I run into someone who “gets it”. Who understands recruiting, talent acquisition, and this whole big HR world at another level. They make it easy, or at least for them, it’s easy. It’s easy because they have a crystal clear vision of what they want and how they are going to go about getting it.

I read an article this week in some obscure publication that probably twenty people read, but the author just got it! Carmen Di Rito is co-founder and chief development officer of LifeCo UnLtd in South Africa (I’ll be speaking at HR Tech Fest in September in Johannesburg! I’m going to invite her over for sure!). Here are her guiding principles when it comes to talent:

  • Look for attitude alignment: When recruiting for a new position, look for alignment in thinking first, then competency and expertise.
  • Be fanatical: Fixate on building a cohesive, robust team that believes in and lives your values so that you have a culture you are proud of—and enjoy being a part of.
  • Be brutally honest: Share the frustrations, challenges, and demands of the job upfront, as well as the mandate of the organization. No sugar coating. Share who and what the organization is—authentically.
  • Develop a compelling, audacious vision: A strong vision will attract people who are courageous, tenacious, and hardworking.
  • Disrupt: The social sector is challenging, rewarding, but above all, disruptive. Build disruptive strategies to recruit, develop, and retain talent.
  • Experiment: Constantly improve processes and policies to unleash talent at all levels.
  • Expect excellence and reward high performance. Obsess over quality. High-performing teams and winning cultures aren’t born out of mediocrity. An organization’s leaders must be exemplars of excellence and high performance.

It’s really good, right!?

“High-performing teams and winning cultures aren’t born out of mediocrity.” This is something I would expect to hear from me, or older dudes my age, not someone who graduated college in 2010! Carmen is a pusher! Working for a non-profit!

If you can do these seven things consistently, you’ll be a great leader and you’ll run a great organization. Simple. Yet extremely hard to maintain. Why? It takes extreme perseverance and fortitude as a leader to maintain this high standard of yourself and your team.

The best organizations and leaders in the world do this. From giants to start-ups. In HR and TA we tend not to think at this level, at least average performers don’t! We tend to think about a lot of other details that might help get us to this point, but also most likely won’t.

I don’t feel like this is aspirational for Carmen. I believe this is her true north. This guides her daily decision making. She can lead a small non-profit or a major Fortune 500 company and she’ll be the same leader. That should be aspirational for all us!

T3 – @Teamableme – Recruit the Best Talent from your Employees Networks

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This week on T3 I review the employee referral technology Teamable. I’ve been a big fan of employee referral technology for a few years now, so I thought I already knew what Teamable was before I demoed. What I found was Employee Referral Automation 2.0!

Jobvite kind of created the industry of employee referral automation and leveraging your employee’s social media networks. For the money and the ROI, employee referral automation is still the most underutilized technology in talent acquisition. Almost every TA leader will tell you employee referrals are their highest quality hires and one of their top sources, but the spend almost zero dollars on technology to better these stats! It’s completely insane!

So, Teamable takes employee referral automation and says, how do we make it better? What do current users of employee referral automation like, and what do they wish they had that they don’t with this tech, and what is no one doing with this tech? This is what I think will ultimately set Teamable apart from other players in the space of employee referral automation is their innovation and ability to show organizations new ways to leverage this technology.

Teamable also found a game changer when it comes to using their technology to potentially increase your organization’s diversity hiring. That’s huge!

What I like about Teamable:

– Employees in your organization have the ability to see both the referrals they’ve made and what’s going on with them, but also those they’ve requested and where those are at as well. It’s one of the major gripes employees have after making a referral, that they don’t know what going on with it.

– Gamification is integrated very well into the dashboard showing a leaderboard of most referrals, which employees are most active, which employees have the most connected network, etc.

– The ability to segment out within your organization which employees you want to send specific job postings to. Why is that important? Diversity hires more diversity. Let’s say you had an opening for a Sales Rep. Your team was top heavy with dudes and you wanted more females. Instead of sending out this posting to all the sales reps you only sent it to your other female sales reps. What would happen? More than likely the referrals that came back with other female referrals. It’s not a guarantee, but the percentages are pretty good. BTW – works with any segment of your employees!

– ATS integrations already built for Jobvite, iCims, Lever, Greenhouse, etc. and Teamable will give you a visual cue if the person being referred is already in your current ATS, which is super helpful in letting those who referred know as soon as possible.

– Great UI/UX with their dashboard and ability to pull metrics and see the full funnel.

If you don’t have employee referral automation this is a must demo. I don’t know how to make that any clearer, this technology is a game changer for hiring more employees for less money and higher quality. I’m shocked that it’s not used by 100% of organizations who rely on and desire more referrals.

T3 – Talent Tech Tuesday – is a weekly series here at The Project to educate and inform everyone who stops by on a daily/weekly basis on some great recruiting and sourcing technologies that are on the market.  None of the companies who I highlight are paying me for this promotion.  There are so many really cool things going on in the tech space and I wanted to educate myself and share what I find.  If you want to be on T3 – just send me a note – timsackett@comcast.net

The Most Important Question You’ll Ever Ask a Hiring Manager

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How are those hiring manager “intake” meetings going?

You know, those meetings you have with a hiring manager every single time they have an opening.  You sit down with your hiring manager, face to face, and ask them a page full of questions.  Why is this position open? What would make a candidate most successful in this role?  What color of skin would you like this candidate to have? Boobs or no boobs? Whoops! Scratch those last ones, we would never ask those…

The reality is Talent Pros really only have one question they need to ask hiring managers. That question is this:

“Do you trust that I can find the talent you need?”

Ultimately, this is all that really matters for your success.  If they trust you, they’ll give you all the information you need to be successful.  If they don’t trust you can find the talent they need, they tend to hold stuff back.

Yes, I know that doesn’t make sense, but that’s real world talent acquisition stuff! Welcome to corporate America, a lot of stuff doesn’t make sense!

Most hiring managers have no faith you’ll find them great talent.  They have this belief because of so many bad Talent Pros before you failed them.  So many before you didn’t really go out and find the best talent, they just delivered whatever warm body came into the ATS.

I just come out and ask the question.  The first answer you’ll get from 99% of hiring managers is a weird, “Well, sure, I do.” If you really dig into this answer, you’ll get the true answer which 90% of the time is, “Hell no! Why would I?  Your department has really never gotten this right!”

Thank you! That’s what I really needed.  I needed to get that out in the open, so now we can really build trust, and make great things happen.  They’re mostly right. Talent Acquisition fails many of our hiring managers for a number of reasons. Right now, your hiring manager doesn’t need to hear those reasons, they need to hear why this time will be different.

Then, you have to live up to ‘different’! You have to be better.  You have to get it right. Getting it right earns trust.

Once they trust you, great things will happen. Earn that trust.

Different Leaders for Different Situations – Phil Jackson Edition

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Sports/HR Blog Post Alert!

The 8 Man Rotation Crew (minus me as the annual Designated NBA Summer League Survivor) will be out in Vegas in July watching the NBA Summer League and what a summer we are having in the NBA!

If you haven’t heard, one of the great all-time NBA coaches (11 Championships) and talked about all-time great leaders, Phil Jackson was let go by the New York Knicks. Phil Jackson, 11 Championships, fired.

Okay, they said, ‘parted ways’ but we’re all smart HR and TA pros we know what that really means. The fact is Phil didn’t win or do anything in New York that even looked close to winning. Instead, he probably pushed the franchise backward about ten years by forcing every coach he hired to use an old, outdated offense (that won him 11 championships) and by and keep bad pieces that never worked together.

So, is Phil Jackson a bad NBA General Manager. The same guy who coached 11 NBA Championships and is widely considered one of the greatest basketball coaches of all time?

It probably takes a bit of breakdown to understand how Phil somehow became ‘bad’ in New York, when he was a genius in Chicago and Los Angles.

Ingredients to become a genius NBA Coach:

  1. Get lucky enough to have all-time great talents on your teams! Every heard of Michael Jordan? Scottie Pippen? Shaq? Kobe?
  2. Be awesome at managing great talent.
  3. Did I mention have great talent on your team?

Phil didn’t have great talent in New York. His most talented player was a ball hog, a me-first personality that no other great players ever wanted to go to New York and play with. Not quite the recipe to win championships!

Phil was a great coach of great talent. Many coaches could have had all that great talent and the talent would have run them over, but Phil was great at handling all those personalities and egos. What Phil wasn’t as good at was building a team from nothing, with no great players. Arguably much harder to do, and you need some luck, either way, he’s not the builder-type.

You see this happen all the time in business. A leader that is an awesome visionary front-runner, struggles the moment the company starts to struggle. Or the leader that pulls the company out of the ashes, but then doesn’t have the first clue how to take the organization to the next level.

Both leaders are good people. Phil Jackson is one of the all-time great coaches, but he stunk running the New York Knicks. Be careful hiring your next leader to make sure they have the background of where you are, not where you want to be, because many times who takes you there is different than who keeps you there.

Every First Internship Should be a Sales Internship!

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So, it’s that time of year. Bring in the interns and show them what they’ll never do or see again in the real world when they get their first job! I’m only half joking. Most internships I hear about today (and I hear about a lot – I’ve got two sons in college!) aren’t coming close to teaching young adults what it’s like to really work a job in your company.

If I was Chief of HR for the country, like I got to make all the HR decisions and make rules and stuff (wouldn’t that be a fun job!) – Chief Justice of HR! I would force every kid who ever did an internship to first do a sales internship with whichever company they decided to do an internship with. Great, you want to be in HR, or an Accountant, or an Engineer, or a Developer, etc., first, you need to go out on the road or sit on the phone with Jerry, he works in sales for our company.

Why sales?

Too often I see entry level grads come into organizations with this strange sense of how the world works based on what it is they do in their chosen profession. Do you want to know how to really impact your chosen profession? Go find out how the sausage is made! The ‘sausage’ in most organizations is sales.

Want to find out how to save the organization money as an Engineer or Accountant, you better understand your customer and what and how they’re buying? Want to be a great designer or developer? Sales will teach you what your priorities should be. Want to find out how to impact employee development and career growth? Go find out how hard it is to sell $1 of your product your company sells every day.

This isn’t some plan to get everyone in the world to think sales is hard and you should pity them. Sales is hard. Great sales pros also make a ton of money. No one usually feels bad for sales. This is truly about getting the new grads coming into your organization to have a better perspective about what’s really important.

If we don’t sell our stuff, you can’t ride the down the slide into the lobby on your way to hot yoga.

So, no matter what you do in the organization. You should know how to sell. Well, Tim, I’m going to be a nurse. Hospitals don’t sell, we save lives. Congratulations on becoming a nurse, it’s such a great profession, you’re a moron. Every organization sells. Hospitals compete against other hospitals for high-margin health care business. Nonprofits compete for donations and grant dollars. Churches compete for your souls.

Every organization is selling something, and you should know what it is you’re selling and how it’s sold.

We do a disservice to kids when we make them think that their profession is only about the skills they’re learning for some title they’ll one day have after graduation. Your profession, every profession, is about ensuring crap gets sold.

7 Things HR Pros Should Be Doing to Deliver a World-Class Employee Experience

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Webinar Alert! Tomorrow at Noon EST – it’s me and the 7 Things every HR Pro in the World should be doing to Deliver a World-Class Employee Experience.

Want to join me? You’ll get SHRM and HRCI credit!

Plus, you’ll get to have lunch with me. Well, only if you sit at your desk and eat lunch, and you’re in the east coast time zone, or you can have your fifth cup of coffee with me if your in the west coast time zone, or maybe you’re just central and you get up early and like to eat an early lunch. Look, I’m

Look, I’m fairly intelligent, but I’m sorry I don’t know your eating habits, so just log in and you do you, and I’ll do me, and we’ll all learn something about creating great employee experiences!

Here are the details:

“Our employees are our most important asset,” said every CEO … ever! But what if we truly treated our employees like our most important assets? Would you do things differently than you are right now?

HR expert and world-renowned HR blogger Tim Sackett and Ryan Higginson-Scott, an HR leader at Optimizely, will bring their fun and engaging style to the hottest topic on the planet — building an employee experience everyone wants to be a part of. The program will introduce you to the concept of employee experience, why it matters and, more importantly, dig into what you can do right now to begin designing and developing a world-class employee experience in your own organization. You’ll walk away from this session with at least seven great ideas that can move your employee experience from average to great.

Learning objectives:

  • Learn how best practice organizations are designing a strategy to improve the employee experience.
  • Develop a launch strategy and plan for your organization’s employee experience.
  • Understand the metrics and KPIs around world-class employee experience.

Sounds sexy, right!?

REGISTER HERE! 

The Key Trait of Every Great Employee #SHRM17

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For twenty years I’ve been hiring and firing people.  I’ve been lucky enough to have some really great performers, a bunch of good performers and also a few really crappy performers.  It seems like every time I turn, someone has an answer for me on how to hire better.  For years I have given the advice, if all else fails, hire smart people.  It’s not a bad strategy. For the most part, if you hire the smartest ones of the bunch, you’ll have more good performers, than bad performers.  I’m talking pure intelligence, not necessarily book smarts.

But, just hiring smart people still isn’t perfect.  I want to hire good, or great, people every single time.  How do you do that?  That’s the million dollar question.

To me, there is one trait we don’t focus enough on, across all industries.  Optimism.

Your ability to look at a situation and come up with positive ways to handle it.  Think about your best employees, almost always there is a level of optimism they have that your lower performers don’t.

I can’t think of one great employee I’ve ever worked with that didn’t have a level of optimism that was at least greater than the norm. They might be optimistic about their future, about the companies future, about life in general.  The key was they had optimism.

Optimistic people find ways to succeed because they truly believe they will succeed. Pessimistic people find ways to fail since they believe they are bound to fail.  This hiring thing can be really difficult.  Don’t make it more difficult by hiring people who are not optimistic about your company and the opportunity you have for them.

Ask questions in the interview that get to their core belief around optimism:

– Tell me about something in life you’re are truly optimistic about? (Pessimistic people have a hard time answering this. Optimistic people will answer quickly and with passion.)

– Tell me about a time something you were responsible for went really bad. How did you deal with it?

– The company has you working on a very important project and then decides to cancel it. How would you respond?

Surrounding yourself with optimistic people drives a better culture, better teams, it’s uplifting to your own leadership style.  I want smart people, but I truly want smart people who are optimistic about life.  Those people change the world for the better, and I think they’ll do the same for my business.

The Best Recruitment Marketing I’ve Seen in Years! #VueDD17

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Okay, the last post from HireVue’s Digital Disruption, but it was something I had to share! TA leader Molly Weaver at Children’s Mercy Hospital in Kansas City is killing the game! If you do an interview with Children’s on the HireVue platform, they have actual kid patients ask you the interview questions via video!

I shared one on Twitter this week under the #VueDD17 stream and I haven’t been able to get those actual videos to share, but here’s one you can get a taste of how Children’s recruitment marketing is just amazing:

You’re in 2017. Molly and the TA team at Children’s is in 3017!

Seriously, talk about driving culture through your hiring process! It’s hard not to get emotional watching these kids ask you screening questions and then you have to go answer it!

This one single idea is the best recruitment marketing I’ve seen in years.

Imagine how you could take and use this idea in your own TA shop. Casual dining, go have actual guests ask the questions for your server screening questions. Get some half-drunk guy at the bar to ask bartender questions! (okay, just kidding!)

Go connect with Molly, she’s a brilliant TA leader and if you’re at CHRO in healthcare with a crappy TA team, back up a dump truck of cash on Molly’s door and talk her into coming over to your team!

Besides transforming their screening and interviewing, Molly’s team also added in HireVue’s “Introduce Yourself” tool that gives every possible candidate to your organization the ability to tell you who they are and why you should hire them.

Molly had some awesome stories of finding and hiring candidates from this tool that they might never have found without it. Some of these folks applied to jobs at Mercy several times and never made it past the first stage. Also, an amazing 28% of these hires were diverse candidates!

Before you say you don’t have the resources to do all this awesome stuff, know that Molly and her team did this on a shoestring budget! Found the kids on their own, filmed them, kept it as real as possible, and it’s brilliant!

Really amazing stuff, I’m starting the Molly Weaver fan club, let me know if you want in!

The Sackett Commencement Speech!

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(I’m on vacation today at my nephew’s graduation! So, I thought to re-run this post made sense! Enjoy!) 

It’s that time of year when universities and high schools go through graduation ceremonies and we celebrate educational achievements.  It’s also that time of year when you get bombarded with every great commencement speech ever given.  There is clearly a recipe for giving a great commencement speech.  Here are the ingredients:

1. Make the graduates feel like they are about to accomplish something really great, and not just become part of the machine.

2. Make graduates believe like somehow they will be difference makers.

3. Make graduates think they have endless possibilities and opportunities.

4. Make graduates think the world really wants and need them and can’t wait to work with them.

5. Wear sunscreen.

I think that about sums up every great commencement speech ever given.  Let’s face it, the key to any great speech is not telling people what they need to hear, but telling them what they want to hear!

I would like to give a commencement speech.  I think it would be fun.  I like to inspire people.  Here are the main topics I would hit if I were to give a commencement speech:

1.  Work sucks, but being poor sucks more. Don’t ever think work should make you happy.  Find happiness in yourself, not what you do.

2.  You owe a lot of people, a lot of stuff.  Shut your mouth and give back to them. Stop looking for the world to keep giving you stuff.

3.  No one cares about you. Well, maybe your Mom, if you had a good Mom.  They care about what you can do for them.  Basically, you can’t do much, you’re a new grad.

4.  Don’t think you’re going to be special. 99.9% of people are just normal people, so will you.  The sooner you come to grips with this, the sooner you’ll be happy.

5.  Don’t listen to your bitter parents.  Almost always, the person who works the hardest has better outcomes in anything in life.  Once in a while, a person who doesn’t work hard, but has supremely better talent or connections than you, will kick your ass.  That’s life. Buy a helmet.

6.  Don’t listen to advice from famous people.  Their view of the world is warped through their grandiose belief somehow they made it through hard work and effort. It’s usually just good timing.

7. Find out who you care about in life, and make them a priority.  In this world, you have very few people you truly care about, and who care about you in return.  Don’t fuck that up.

8.  Make your mistakes when you’re young.  Failure is difficult, it’s profoundly more difficult when you have a mortgage and 2 kids to take care of.

9.  It’s alright that sometimes you have to kiss ass.  It doesn’t make you less of a person.

10.  Wear sunscreen.  Cancer sucks.

So, do you feel inspired now!?  Any high schools or colleges feel free to email me, I’m completely wide open on my commencement speech calendar and willing to give this speech in a moments notice!

Maybe we got this Culture Fit thing all Wrong! #WorkHuman

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So, I’m sitting on a plane flying back from the WorkHuman conference and I’m going through my notes. Here’s one of the things I wrote down:

“Instead of culture fit, what if we focused on culture contribution…” 

I don’t even remember who said it that sparked me to write it down, but I loved it. I want to say it was Adam Grant, seemed like he was saying a bunch of stuff I liked during his session.

It struck me immediately when it was said. It’s one of those times when you go, “Holy crap, have we missed this all along and no one said anything!”

The problem is, hiring for culture fit is really hard. There are technologies and experts who will tell you they can do it, but it’s mostly smoke and mirrors. When you sit down and interview people, you mostly don’t get culture fit, you get ‘I’m comfortable with this person’ and that turns into you saying, “they’d be a great fit in our culture!”

Hiring for culture contribution actually is a bit easier and probably more effective! I can easily interview someone and ask for concrete examples of the cultural contributions they currently provide at their organization or have provided, and what they’ll provide when they come to my organization. Sure they could lie or exaggerate, but that happens already, so that’s nothing new.

What I like about culture contribution over cultural fit is I can measure cultural contribution! Don’t tell me you fit, show me you fit! There’s millions of ways employees can contribute to culture, so it’s not like we are limiting hires to only those who ‘want’ to be involved.

I don’t know. What do you think?

It was just a note on a scrap of paper, but man it seems really profound. Hit me in the comments if you’re doing anything with cultural contribution in your organization.