Category Archives: Life Lessons

HR, The DNC is showing you how not to communicate!

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We love to cover our ass in HR. It’s actually in The HR Rule Book, page 1, first paragraph:

“Like our brothers and sisters in the Real Estate game, we all have really only one rule to live by. They live by, “Location, location, location”. In HR we live by, “Document, document, document”. 

Documentation is great until it’s not!

The Washington Post reported this week that:

Debbie Wasserman Schultz of Florida was forced aside by the release of thousands of embarrassing emails among party officials that appeared to show co­ordinated efforts to help Clinton at the expense of her rivals in the Democratic primaries. That contradicted claims by the party and the Clinton campaign that the process was open and fair for her leading challenger, Sen. Bernie Sanders of Vermont.

Let me start by saying this isn’t a political post. This could happen to any party, in any organization, to anyone who decides to communicate exclusively via email.

What can HR learn from the DNC email mess?

We (HR) need to start asking ourselves this one simple question: If what I’m writing right now in this email, was to be made public, could it get me in trouble or would it be embarrassing to myself, my organization or my boss?

If you answer, “Yes” to any of the above questions, stop typing, click delete, stand up, walk your butt over to whoever it was you were writing that message to! Or, pick up the phone and just have the conversation!

I think at least once a day I begin writing an email, stop, and click delete. I then either stand up or pick up the phone and have a direct conversation with the person I wanted to share this information with. There’s a time to document and there’s a time to have ‘plausible deniability’!

In HR we too often get caught up in wanting to have things in writing. You have to know there’s risk associated with getting something in writing. You now are in the loop of knowing what’s going on, and if you decide not to do anything, it’s the same as knowingly allowing something to happen or continue to happen.

The DNC would have been just fine if they would have run down to Starbucks and grabbed a cup of coffee together or picked up the phone and just talked some stuff out. But, no! Instead, let’s send thousands of emails back and forth that shows how stupid we can be!

I’m not telling you to cover up stuff. I’m telling you to not have stuff you have to cover up! Some of the best leaders I’ve worked for would send me this message in reply to some crazy email I sent them, “Call me.”

That’s really smart advice!

Telling Your Executives The Truth Isn’t Courageous

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If I have to listen to one more leadership guru tell hard working people they need to be more courageous, I’m going to walk up on stage and courageously punch that person in the face! There’s a reason you aren’t telling your executives exactly what’s going on in your business and the reason isn’t that you’re a wimp!

The reason we aren’t 100% truthful to our executives about what’s truly going on in our business is because we’ve bought in!

It’s the job of the executive to build and share a vision of the business. It’s the job of those under this executive to then go out and make sure that vision gets integrated into the business. Once you’ve drunk the Koolaid, it’s really hard to un-drink the Koolaid!

It’s not that we don’t want to tell our executives the truth, we do. We don’t because, like most executives, we can’t see the truth any longer!

I’ve worked for some really great executives who knew this about their next level leaders. They hired and promoted great people who they knew would ensure their vision was seen by all. They also knew, at that point, it was then their job to trust and verify.

The best executives I’ve worked for did not sit in an ivory tower and wait for the word to come back from their generals.  They constantly spent time amongst the soldiers, those on the frontline, to ensure that the vision they wanted, was being heard at all levels.

Do you really think that most of the #2’s in organizations lack courage! They got hired and promoted, but then all at once the majority just lacked courage. That doesn’t add up to me! It’s not what I’ve seen in real life.

The reason those underneath you aren’t sharing the exact full picture of what’s going on is they have painted a different version in their mind, they’ve painted a picture of where they are trying to go. It becomes so vivid many times the present is very clear.

When I traveled to locations away from corporate in my career, I frequently got visited upon my return from my CEO. Not because I was one level below him because I was sometimes 3 or 4 levels below! He knew I was the perfect one to tell him what I was seeing and hearing because I was closer to getting my hands dirty then anyone else on the trip.

You don’t need to be more courageous to help your executives.  You need to go back and dig a few more ditches!

Recruiting Blocking and Tackling!

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This week I was at CareerBuilder’s Empower Roadshow talking with a few hundred Talent Acquisition pros and leaders in the Dallas/Ft. Worth area. Great event, great group of pros that were super engaged.

I led a panel on tips and tricks for in-the-trenches TA pros and leaders and one of my panelist was Bryan Rice, TA leader from Stryker. The title of this post came from him, he was big on getting TA pros back to blocking and tackling!

What’s blocking and tackling in talent acquisition?

Here’s what I would call the building blocks of great recruiting (Bryan’s blocking and tackling):

1. Phone skills. Have your recruiters conquered their fear of being on the phone? When they need to reach someone is their first thought, “Oh, I should pick up the phone and just ask the person.” Versus, sending them an email.

2. Ability to sell the position they are recruiting for. Can your recruiters effectively talk to a candidate and get them excited about the position, the supervisor of the position, the direction of the company, all the opportunities you can provide them, etc.? Bryan believes today’s recruiters might struggle with this the most, over anything else, and yet, as TA leaders we do very little to ever develop this skill!

3. Building relationships with hiring managers. Do your recruiters meet face-to-face with their hiring managers when they are working a position for that manager? Not only the first time but every time! You don’t build a strong relationship and find out how to add value if you don’t put in quality time with hiring managers. Today’s recruiters are moving too fast, to understand this value, and how it ultimately saves them a ton of time and effort!

4. Building relationships with candidates, that goes beyond the initial screening interview. Can your recruiters share with the hiring manager the candidate’s ‘story’ for each candidate that is presented to the manager? My goal as a recruiter should be that a manager shouldn’t be able to ask me a question about a candidate that I can’t answer. That’s tough, but that’s my goal!

This all seems so basic, yet most recruiters are weakest in these skills.

Why?

I believe the industry struggles here because TA leaders don’t know how to train these skills, and we don’t have off-the-shelve training programs that really go deep on these skills. So, instead of training recruiters properly, we just give them more technology so they can do a bad job, faster.

The training for four things above is very much a hands-on, one-on-one training. Sitting face-to-face and going over and practicing what these conversations look and sound like, and correcting in the moment, and doing them again and again.

The phone skills are just down and dirty getting recruiters on the phone and seeing who will conquer their fear! My first three weeks as a recruiter in training was calling 100 candidates a day. I couldn’t leave until I made 100 outgoing calls, each day, for three weeks.

At the end of those three weeks, I didn’t know if I could recruit, but I knew I wasn’t afraid to pick up the phone and talk to someone!

Make sure you connect with Bryan, he’s one of the TA leaders in the industry that really gets it!

Pokemon Go Your Employees To Better Health

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I hate posts that just comment on the hottest thing going on in the world. Here’s the thing, I’m the last guy you want to hear some commentary on Black Lives Matter! So, you get Pokemon Go commentary instead!

Okay, here’s my take on Black Lives Matter –

  • If you say “All Lives Matter” you’re an ignorant asshole.
  • Of course “all” lives matter, but “all” lives are not getting killed for basic traffic violations.
  • I drove my car today. I was even speeding. At no point was I concerned a cop was going to pull me over and kill me for speeding, or anything else! I’m a middle-class white dude. That, by itself, is like a get out of jail free card for life!
  • Black Lives Matter because right now we need Black Lives to Matter. Let’s hope at some point we can add the Black Lives to the All Lives, but right now we can’t yet.
  • If you say Blue Lives matter, I get it. My brother is a cop. Cops get paid for shit. Have awful training, and are asked to make split second decisions in tense moments. They put their life on the line to protect civilians every day. Mistakes in that environment will be made, often. That’s a problem. When shots are fired, I hope and pray a cop will be there to protect me. Just like many were in Dallas.

Okay, now onto Pokemon Go!

  • My 13 year old walked around in our neighborhood more in the past 4 days then he did in the past 4 years!
  • Pokemon Go is f’ing brilliant. It’s the best thing to happen to wellness since, well, anything!
  • You should support your unhealthy employees need to want to go and find Pokemon! It will be the most successful thing you’ll ever do in employee wellness.
  • Also, on a side Recruiting note, did you realize there are nerd-herds out trying to catch Pokemon! Talk about great pools of IT talent just wondering around your city! Get on this! Pokemon Go is the best thing to happen to IT recruiting since Snap Chat! (he said completely laughing to himself knowing someone will truly believe this!)

Honestly, I love Pokemon Go. I saw so many teens out in my city walking and riding bikes the past few days!  Interacting together, while completely looking down at their phones.

It reminded me of when I was a kid and my parents would lock me out of the house until the street lights came on. Well, almost.

I even say white kids and black kids walking together, almost hand in hand, trying to find Pikachu! Dr. King would have had a tear in his eye, that a Japanese multi-national company developed a smartphone app that would finally bring us together under a common cause!

 

#DisruptHR – Failure is the New Black

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I’ve been fairly vocal over how I feel about the concept of welcoming failure into your life. It’s kind of like welcoming heroin into your life. It feels great when you first do it, then it quickly ruins you! Failure is heroin to your mind and confidence!

You are being sold a giant line of bullshit!

You have been told that ‘you just need to fail more’! If you just fail, you’ll find success! Failure is a good thing!

It’s not!!!

You know what happens when you actually fail?  It makes it easier for you to fail again. You’re actually teaching your mind and body how to fail! The way to success is not through continued failure. They way to success is by finding small ways to succeed. Giving your mind and body the pathway, the confidence it needs to succeed big.

Statistically, you are more likely to fail, the more you fail! It’s simple mathematics. Have you heard the statement, “It’s hard to beat a team three times in a row!” This is said in sports a lot after one team beats another team two games in a row. Statistically, it’s actually more likely you’ll beat a team the third time if you beat them twice already, but we so want to believe it’s not true!

Failure + Failure + Failure + Failure = crippling fear that you’ll never get it right for 99.99% of people.

Small success + Small success + Small Success = eventual big success!

It’s how we teach a child to do something new. You don’t teach a child to ride a bike by throwing them down the largest hill on the block and just let go. They’ll crash. They’ll crash again. They’ll crash again. Eventually, they’ll never get back on that bike!

We start small. You get on and I’ll hold and I won’t let go! You go a little ways. You show them that it’s fun. Eventually, you build up to being able to let go, but you make sure it’s by grass, so if they fall, hopefully, they fall into the grass.

Little successes. Lead to big successes.

That’s what my DisruptHR video is all about – check it out!

Failure Is The New Black | Tim Sackett | DisruptHR Talks from DisruptHR on Vimeo.

Why Doesn’t Corporate Talent Acquisition Change The Way They Pay Recruiters?

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For the most part, Corporate Recruiters are paid a salary. That salary ranges widely from organization to organization, industry, function and location. I’ve seen corporate recruiters who make $40,000 and ones that make $150,000. The $150K corporate recruiters are overpaid, let me just throw that out there right off the bat!

Agency recruiters are usually paid some salary and a combination of commission and bonus. The average goal for an agency recruiter compensation model is 1/3 salary, and 2/3’s bonus and commission. So, if your base agency salary is $30K, the hope is you’ll get to $60K through commission and bonus. It takes some time to get to $90K-ish total, but it’s fairly common for agency recruiters to make six figures. Again, this depends on what kind of agency, location, commission structure, etc.

On average, you’ll see more six figure recruiters working on the agency side, then you’ll see on the corporate side, by a wide margin.

So, are agency recruiters worth more than corporate recruiters?

Worth is defined by those paying! What I’ll say to this question is agency recruiters are more likely to ‘prove’ their worth than you’ll see on the corporate side. Which begs the question why has corporate Talent Acquisition not adapted their pay structure to something similar to that of a recruitment agency?

I’ve run both corporate TA shops and agency shops. I can tell you, realistically, there is no reason, that makes sense, not to at least test different pay structures on the corporate side! My goal in was always how do I get my corporate recruiters to be 2/3’s salary and 1/3 bonus. I wanted to make sure there was some performance-based compensation as part of their total compensation.

Here are some reasons I ran into each time I changed the pay structure of corporate recruiters”

  • “If you change the pay structure the best recruiters will quit!”
  • “We can’t change the salary structure, it’s the law!”
  • “Paying bonuses to recruiters in a corporate setting isn’t fair to the other people in HR!”
  • “The executives will never agree to performance-based pay in a non-sales role!”
  • “We want our recruiters to be hiring manager focused and paying bonuses would change that!”

All of these excuses are complete B.S.!

I did have Recruiters quit everything I came into an organization, but not because of pay. They quit because I made them actually recruit for the first time in their life! They had to pick up a phone, they had hard measures and weekly and monthly goals, they quit because they weren’t recruiters, they were administrators. But, being paid like they were recruiters.

Corporate TA Leaders don’t change their pay structure because they don’t know what to change it to, and change is scary!

I get it. It was the first time I did it as well, but in the long run, we had higher performing recruiters, better hiring manager satisfaction and we flat out performed better as a department, as compared to what we did previously.  Here are some tips to making this change:

– Make sure your high performing recruiters can actually make more money in the new model.

– Make sure low performers make less in the new model.

– Set black and white measurable goals before changing pay, and work with these goals for a while before aligning them with compensation.

– Be flexible to change. The first time I did this I found major holes and had to make some immediate changes that were fair to the recruiters and the organization.

– Communicate with your team and executives through this process.

– Have written outcomes you want to see from this change and watch those metrics closely.

– Paying per hire is never a bad thing, just make sure the pay matches the effort of the hire. Don’t pay the same bonus for hiring an admin as you do to hire a Java Developer. I tried to equalize this by the time and effort it took to fill each position. If it took 1/10 the time and effort, the bonus was 1/10 the amount of a full effort position. Again, you’ll have to test and adjust this for your organization. Don’t write it down in stone, to start!

– You’ll never really have to have a performance management conversation again! Oh, you want to make more money….

Recruiting, even in a corporate setting, is a sales type role and should be paid as such. There is no reason why you can’t have a more effective pay structure in your corporate TA department.

Want some help in getting this off the ground?  Contact me!

 

 

2016’s Newest Benefit – Baby Sign-on Bonuses!

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According to this USA Today article, the U.S. birthrate is in sharp decline and is at it’s lowest levels in the past 25 years.   Here are probably a few facts you don’t know:

– Projected 2013 birthrate in the U.S. is estimated to be 1.86

– Birthrate needed to maintain a population over a 20 year period is 2.1

Why should this concern you?

There are a number of reasons one might be concerned that you need as many young people as old for the simple fact of having enough young people to take care of your older population.  If you turn that equation upside down (Taiwan 1.1 or Portugal 1.3) you have a society full of older people and not enough young people to fill the jobs needed to keep running your society.

The U.S. already has 3 Million jobs left unfilled because of lack of skilled employees today. Imagine if you now have millions of fewer workers to even choose from, and by the way, skilled workers aren’t coming from other countries because their societies are growing and need them as well.  That is what our country’s employment picture will look like in 2032.  I know for many people right now this sounds very good – because of our high unemployment – but this will be

That is what our country’s employment picture will look like in 2032.  I know for many people right now this sounds very good – because of our high unemployment but this will be an HR/Recruiting nightmare for those young HR/Talent Pros starting out their careers in the next 20 years.

Being the Futurist that I am, I’ve already provided a solution to this problem back in 2011 over at Fistful of Talent, Should You Encourage Your Employees To Have Babies, check it out. Basically, my advice remains the same as U.S. employers we need to create a positive, encouraging environment for our employees, with family-friendly policies that make our employees feel like starting a family is a good thing, and that if they do start a family their job and ability to get a promotion won’t be compromised.  This is not the case as many U.S. employers right now for both men and women in the workforce.

As HR Pros and organizations we tend to think this isn’t our issue.  It will take care of itself.  But as we look at countries with low birthrates the issue doesn’t take care of itself and those countries have a worker crisis going on right now.    We need to change our ways right now. We need to be family friendly employers. We need to, as HR Pros, be concerned and find solutions for our employees around daycare, flexible schedules and other practices that will help our employees with families.   I know it sounds a bit the-sky-is-falling-ish, but the numbers don’t lie we are headed for some of the hardest

I know it sounds a bit the-sky-is-falling-ish, but the numbers don’t lie we are headed for some of the toughest hiring this country has ever seen.

One solution I’ve thought of, that I didn’t bring up in 2011, is baby sign-on bonuses!  We already do it for college students! I think we start doing for babies of our best employees.  I mean if parents can arrange their kid’s marriage, what stops us from arranging their first job?  Nothing! That’s what.  Imagine how happy your employees would be to cash a $20,000 check to help with baby expenses for the simple task of forcing their kid to come to work with your company upon college graduation.  It seems so simple, I’m not quite sure why no one has started this yet!

It seems so simple, I’m not quite sure why no one has started this yet!

In Recruiting, Content Is NOT King!

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Something happened over the past five years. Content marketing, which is a brilliant way to connect with a customer base and build sales, became very fashionable in the recruiting space.  So much so, that I constantly read vendors telling in the trenches Talent Acquisition pros and leaders:

“In Recruiting, content is king!”

No. No, it is not! In recruiting, activity is king.  I think the confusion comes into play with people treating employment branding and recruiting as the same thing. They’re not the same thing. One build’s awareness of who you are and what kind of employer you might be, possibly you can stretch employment branding into awareness of your job openings as well.

Content in employment branding is important if you’re doing content recruitment marketing. Again, you don’t have to do this to do employment branding. Many organizations build their brand without content. If you have a great consumer brand, you are less likely to need content to build your employment brand.

I’m not against producing great content to build your brand, believe me! It can be super helpful, especially if you don’t have a larger consumer brand behind you.

The point is you can be awesome in recruiting and never produce a single piece of content. I see so many TA shops missing this right now. The question is why? Why are TA shops believing that the only way to recruit is to build content and build an audience?

Employer Branding is a huge business right now! Organizations are spending millions of dollars per year to build, maintain and grow their employment brand. For huge organizations, or organizations in highly competitive environments, this is very important. For many organizations, this is a complete waste of time and resources!

The noise in the employment branding space is so loud right now, most organizations are not going to be heard. In that case, why are you spending the resources? You’re doing this because it’s easier than picking up a phone and calling a candidate! That’s recruiting.

Recruiting are the activities you do to hire people for the jobs you have open. Included in those activities are not only candidate attraction but candidate interaction. Candidate interaction, the function of a recruiter interacting with a candidate, might be the most forgotten skill in all of Talent Acquisition.

The skill of interacting with a live person is lost on most talent acquisition shops. Sure you can connect with candidates via email, messaging, text, twitter, Snapchat, etc. Eventually, though, someone has to speak to a live person. Someone has to close this person on coming to work for you. We, the talent acquisition industry, continue to spend less and less time on this side of our business, and it’s showing.

Great recruiting organizations are activity focused and activity driven. Sales funnel. Candidates come in the top, and hires come out the bottom. It’s not difficult. It’s not art. It’s a process. It’s metrics. Teach your recruiters to be able to engage live people on the front side, and you will see a great return on that investment in more hires. No content needed.

 

 

5 Things You Should Be Doing in June to Prepare for Your Open Enrollment in the Fall

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It’s a beautiful day here in Michigan! 75 degrees and sunny, not a cloud in the sky. In the north, we get only a limited time to enjoy summer, so when it finally arrives you better believe I’m taking full advantage! (For, me that’s tending to my flowers and doing some yard work.)

What’s my point? The last thing you probably want to be doing right now is brainstorming ways to prep for open enrollment!  But guess what—you don’t have to…Because, while I’m still here in the office, I’m going to do it for you, so you (and I) can spend a little more time enjoying this great summer weather!

Here then is my list of Important OE Stuff You Should Be Doing Right Now:

  1. Schedule employee roundtable meetings to get the feedback you need on the last benefit design. Make it fun. Provide an ice cream sundae station! It will work twofold: you’ll get the feedback you need to start your next design, and people love ice cream! You connect talking about benefits with having a positive experience. Simple psychology is the best psychology!
  2. Do a mid-year follow-up with your benefits broker.They should already be on top of this and begging you to go out to lunch, or golfing, but if they haven’t, remind them. Specifically, this is a great time to look at your brand-name drug utilization and talk about some strategies to increase generic use and reduce this cost to the organization.
  3. Executive cost foreshadowing should be happening right now.At this point in the year, your broker can have a pretty good guess at where your new premiums are going to come in at, and what this might mean to your new benefits design. Schedule a meeting with the C-Suite to give them some insight now, so they’re prepared when budgeting season comes. The best way not to ‘shock’ an executive is to get to them early in the process.
  4. Deliver your own Summer Tips and Tricks communication to your employees on proper benefit utilization!Summer seems to be the time when people find their way to the emergency room when maybe the could have gone to urgent care. These are also a great time to highlight wellness initiatives since we are all trying to get into those swimsuits before vacation! Simple reminders like these save the organization money and keep your most important messages top of mind to your employees.
  5. Schedule an OE marketing session before all the summer vacations start.As benefit pros we spend a lot of time and care figuring out what to say to our employees. What we tend to figure out too last minute is HOW we want to market these changes to our employees. Summer is a great time to not only think about the how—but to play around with some new ideas. What if you texted employees tips about OE on top of emailing them? What if you decided to send postcards to everyone’s homes? Now’s the time to figure out what you want to try—and establish a schedule for getting it done in time.

(Speaking of schedules, if you want even more ideas on what to be doing in June and July for OE, check out this excellent post—What to Do 12-16 Weeks Before OE, by the folks at Jellyvision.)

Anyway,  I really do believe you can never be too prepared for Open Enrollment. A little extra effort now will lead to a great experience for you and your team come fall—and let you have more fun this summer, knowing you’re ahead of the game.

 

 

“Recruiter” is the best job in HR! #SHRM16

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I grew up and lived most of my life in Michigan.  There are so many things I love about living in Michigan and most of those things have to deal with water and the 3 months that temperatures allow you to enjoy said water (Jun – Aug).  There is one major thing that completely drives me insane about Michigan.  Michigan is at its core an automotive manufacturing state which conjures up visions of massive assembly plants and union workers.  To say that the majority of Michigan workers feel entitled would be the largest understatement ever made.

We have grown up with our parents and grandparents telling us stories of how their overtime and bonus checks bought the family cottage, up north, and how they spent more time on their ‘pension’ than they actually spent in the plant (think about that! if you started in a union job at 18, put in your 30 years, retired at 48, on your 79 birthday you actually have had a company pay for you longer than you worked for them – at the core of the Michigan economy this is happening right now – and it’s disastrous!  Pensions weren’t created to sustain that many years, and quite frankly they aren’t sustainable under those circumstances).  Seniority, entitlement, I’ve been here longer than you, so wait your turn – are all the things I hate about my great state!

There is a saying in professional sports – “If you can play, you can play”.  Simply, this means that it doesn’t matter who you are, where you come from, how much your contract is worth – if you’re the best player, you will be playing.  We see examples of this in every sport, every year.  The kid was bagging groceries last month, now a starting quarterback in the NFL!  You came from a rich family, poor family, no family – doesn’t matter – if you can play, you can play.  Short, tall, skinny, fat, pretty, ugly, not-so-smart – if you can play, you can play.  Performance on your specific field of play – is all that matters.  BTW – NHL released this video a while back supporting the LGBTQIA (BTW – will someone get the LGBTQIA a marketing consultant and stop just adding letters!) community (if you can play…) –

This is why I love being a recruiter!  I can play.

Doesn’t matter how long I’ve been doing it.  Doesn’t matter what education/school I came from.  Doesn’t matter what company I work for.  If you can recruit – you can recruit.  You can recruit in any industry, at any level, anywhere in the world.  Recruiting at its core is a perfect storm of showing us how accountability and performance in our profession works.  You have an opening – and either you find the person you need (success), or you don’t find the person (failure).  It’s the only position within the HR industry that is that clear cut.

I have a team of recruiters who work with me. Some have 20 years of experience, some have a few months – the thing that they all know is – if you can recruit, you can recruit.  No one can take it away from you, no one can stop you from being a great recruiter.  There’s no entitlement or seniority – ‘Well, I’ve been here longer, I should be the best recruiter!’ If you want to be the best, if you have to go out and prove you’re the best.  The scorecard is your placements.  Your finds.  Can you find talent and deliver, or can’t you?  Black and white.

I love recruiting because all of us (recruiters) have the exact same opportunity.  Sure some will have more tools than others – but the reality is – if you’re a good recruiter – you need a phone and an ability to connect with people.  Tools will make you faster – not better.  A great recruiter can play.  Every day, every industry.  This is why I love recruiting.