Category Archives: Motivation

Sometimes “Proof” is just another word for letting people suffer!

Posted on by
6

I’m a formally trained and educated human resource professional. I’m a leader in my organization. I understand risk really well.

What I see far too often, and it seems like it’s happening more frequently, not less, in organizations are we (HR pros and leaders) are looking for defining proof before we are willing to do something about something that is wrong.

Malcolm Gladwell on this podcast Revisionist History said this quote:

“Sometimes “Proof” is just another word for letting people suffer.”

Think about that for a moment.

Many times we know something is going on is wrong, but we don’t have ‘proof’. We don’t have real proof of this wrongdoing, but we know with every part of our being that someone is being wronged. So, we do nothing. We let people suffer because we lack proof.

Proof is what most HR pros and leaders will hang their hat on. A great HR pro and leader won’t do anything without proof! We are trained and educated to have proof. Without proof, legally, we put ourselves in a risky position.

Here is my challenge to you.

Stop letting people suffer due to lack of proof. You have employees who are suffering and you are hiding behind lack of proof as a reason and it’s wrong.

Yes, you don’t have proof, and, yes, this might come back and bite you, but at some point, we have a foundational requirement to help others who are suffering, even if it gets us in trouble.

I’m willing to be fired for trying to do the right thing. I’m not willing to work in a career that allows people to suffer because I can’t ‘prove’ something. Hundreds of athletes get molested by a doctor because we don’t have proof. A hiring manager is racist but we don’t have proof. A co-worker is harassing another employee but we don’t have proof. Your CEO is a misogynist but you don’t have proof.

Sometimes “proof” is just another word for letting people suffer…

Who is suffering in your organization today?

Career Confessions of Gen Z: What Would ‘Siesta’ Look Like in America?

Posted on by
Reply

One of the hardest things for me to get used to during my time abroad is the different schedule. The meals in Spain (and in many other countries) are later, generally, lunch is eaten around 2 and dinner is eaten around 9 or 10. These late eating times are killing me, and I am constantly hungry all morning and late afternoon.

Although I can’t stand the eating schedule, one of my favorite things about Spain so far is the siesta time. If you’ve never heard of it, there is a built-in time after lunch for everyone to rest or take a little nap before they head back to work or do their other afternoon activities. Everyone heads home from work or school, eats a huge meal, and then takes a quick, little nap.

A big cultural difference between Spain and America centers around the schedules and hours that people work. The average American from age 25-54 works about 40 hours a week, while the average Spaniard works about 38.5 hours a week. Although there isn’t a huge difference in this amount, the hours of the day worked is really different. In America, you hear about the “9-5” or as my Dad likes to tell me “now everyone works 8-5”. In Spain, people go to work around 9, come home from about 2-4:30/5 and return to work for another 2 or 3 hours.

In Spain, this break in the middle of the day allows families to spend quality time together in the middle of the day. There were many years of my life where my whole family would maybe have one meal together a week, and my parents made it a priority to eat together as much as possible. There are many important benefits of spending time together as a family, such as building self-esteem and relieving stress.

In a society where depression rates among teens are at an all-time high, I think that a schedule with built-in family time (and nap time!) is a pretty freaking great idea. Every year that I’ve gotten older, I see my family less and less and that sucks! People around my age in Spain get to see their entire family every day!

Now, we can blame my lack of family time on the fact that I live in a different city but I lived at home for the majority of my life and there were many days where I got to see my Dad for maybe 10 minutes. My Dad is pretty great and I want to see him for more than 10 minutes a day! (Editor/Dad note: FYI – I did not add this line!) 

I’m not saying that I think this type of schedule would work in America. This schedule works in Spain because of the culture here, and I don’t believe that this would work well in America, but we can learn a lesson here. In my opinion, sacrificing a little bit of work time to spend time with your family can have some really great benefits. And who doesn’t love a little afternoon nap?!

This post was written by Cameron Sackett (not Tim) – you can probably tell because it lacks grammatical errors!

HR and TA Pros – have a question you would like to ask directly to a Gen Z? Ask us in the comments and I’ll respond in an upcoming blog post right here on the project. Have some feedback for me? Again, please share in the comments and/or connect with me on LinkedIn.

Skilled Trades Aren’t Sexy to Gen Z and Millennials!

Posted on by
6

Wow! Really!?

Here are some other things that might surprise you:

  • They also don’t hang out on Facebook
  • They like Smartphones and using Snapchat
  • You shouldn’t pee into the wind
  • They think you’re old!

No shit, Sherlock, that younger people don’t find the Skilled Trades sexy!

I’m old. I was listening to NPR on way to work the other day and this well-meaning Gen X dude gets on the radio and says, “the problem we have in skilled trades is that teens don’t find them sexy”.

I’m like, of course, they don’t find the skilled trades sexy. Most don’t even know what the heck ‘skilled trades’ means, and if you show them, they still won’t find them ‘sexy’! Okay, well not ‘sexy’, but they should see what a great, stable job the skilled trades can be.

Um, yeah, no, you understand how young people think, right!?

Stable. Good pay and benefits. Something you can do for forty years and get a good retirement and pension. Are all things that will get young people to run away from whatever it is you’re trying to fool them into doing!

So, how do I get young people interested in the Skilled Trades? 

I don’t!!!

I get 35-year-old people interested in skilled trades!

You know what’s great about 35-year-old people? They can start to see the end. Sure that end is 25+ years out, but they start thinking I need to get my life together and do something that is (wait for it!), stable! Something that pays well and has ‘solid’ benefits. Something I can retire doing!

I don’t need 18-25-year-olds to fill skilled trades jobs. Those kids suck at showing up to work and listening! You know who’s really good at showing up to work and listening? 35-year-olds!

If you go into any retail store, gas station, restaurant, etc. and you say, “Hey, I’ve got a job that I’ll train you to do and you can earn a great living and have great benefits until you retire, and you’ll always have a job”, you’ll be like the Pied Piper leading people to your jobs!

The entire way we (and by “we”, I mean you!) is that you go hire 35-year-old people who have shown you that they are willing to show up to work, do work when they show up, but maybe they actually want to add something to their life that gives them a little more stability.

That 18-25-year-old doesn’t want your boring, stable, well-paying job, in which they must dirty their hands. They still have aspirations someone is going to pay them six figures to do nothing and give them a VP title.

By 35 we’ve had that beaten out of us. We’ve been humping $40K jobs for 15 years and we’ve almost, but not quite, given up on hope. You Mrs. Skilled Trades Job Lady are that beacon of hope!!!

Teens won’t solve the skilled trades shortage in America. That is something that is a waste of time for us to try and solve. “So, you, um, want me to stick my hand in a toilet!? Yeah, isn’t there an app for that?”

The 35-year-old has stuck their hands in worst places than toilets and they’re ready to work their butts off for your great skilled trades job. All they need is some love, some training, and a chance.

Skilled Trades jobs aren’t sexy to young people, but you already know that…

How Long Should It Take a Candidate to Make a Decision on a Job Offer?

Posted on by
8

When you make a candidate an offer, how long do you give them to tell you they want the job or not? 24 hours? 3 days? 1 week? Immediately?

For two decades I’ve been in the camp of a candidate should be able to tell you ‘yes’ or ‘no’ immediately, or you (the recruiter and hiring manager) did something wrong in closing! But, I think I’ve changed my stance on this, if “fit” is really important for the position, your culture, etc.

Here’s the deal, if job and/or company fit is really important to your organization. The candidate should take as long as they need to, to make sure that your organization is the one for them. That might mean they need to finish up other interviews, do more research, go through counter-offers, etc.

So, if that takes two or three weeks, so be it. The fit is critical for you and you actually want the candidate to take their time with this decision.

I feel so strongly about this, I think you should actually make candidates wait 72 hours after you offer them the job, to give you an answer! Yes! You won’t accept an acceptance from them until they’ve taken 72 hours to really think about the job, the new boss, the organization, everything!

Why wait 72 hours if they already know!? 

A ‘cooling down’ period will give them some time to get through the infatuation period of getting the offer! It will give them some time to really think about your job, their current job, other jobs they might be considering. This time is important because too often, too many people get that offer and at that moment everything feels so awesome!

After a couple of days they come down from the high of being desired by you and start to think clearly, and all of sudden you’re not as pretty as you looked two days ago, or you’re even more pretty by playing hard to get.

But what if a candidate gets cold feet by this technique? 

That’s a real concern especially with historic unemployment in many markets and fields. If you force a candidate to wait 72 hours there is a good chance someone else might come in an offer them a job!

Yep! That actually would be awesome if that happened, because then you would really know! Do they love you, or did they just fall in love with someone else!? Remember, this isn’t for every organization. This is only for organizations where fit is critical to your organizational culture.

If a candidate gets cold feet by another offer or by waiting 3 days, they don’t really believe your organization is the one for them. They don’t believe what you have is their dream job or organization. Also, if you get cold feet by having them wait, you don’t really believe fit is important!

So, how long should it take a candidate to decide if your job offer is right for them? 

There is not one right answer. Each of us has our own internal clock to make those decisions. If you force a candidate to decide immediately upon offer, that speaks to your culture. If you let candidates decide on their timeline, that also speaks to your culture.

In a perfect world, I still believe if the process works as designed, and everyone pre-closed like they should, both you and a candidate should be able to make a decision when the offer is placed on the table. But, honestly, how often does our process work perfectly?

Hit me in the comments with what you believe is the proper amount of time you should give a candidate to decide whether or not they’ll accept your job offer?

Working at Amazon Sucks Because They Make You Work!?!?

Posted on by
78

So, if you didn’t see it last week, Business Insider decided to run a story about how awful it is to work at Amazon in one of their warehouses. Why is it awful to work one of those hourly paying jobs? They time your breaks, limit you screwing around talking to coworkers all day, and hold you accountable to work! The horror!!!

You didn’t take that job at Amazon to actually do work! How dare they!

From the article:

Amazon “pickers” move around the warehouse on a predetermined route to collect items for delivery, scanning each one with a handheld scanner, which times the length between scans, employees said.

They say pickers must hit a certain number of scans per hour, and if they miss their targets, a manager will show up to see what they’re doing.

Employees say that things like spending time talking to co-workers, going to get a drink, or even taking too long to find a package are billed as “time off task,” too much of which leads to penalty points for an employee. Get enough of those, and you’re fired.

That — combined with security cameras dotting Amazon’s warehouses, its airport-style security checks, and short breaks — makes employees feel like “robots,” they said. And it’s all in the service of getting those parcels out faster.

So, Amazon puts performance targets on hourly workers and has security cameras to make sure no one steals all of the stuff Amazon has in their warehouses. Yeah, that sounds awful!

Amazon also doesn’t allow hourly workers to bring their cell phones into the warehouse and they must lock them in lockers. They can access those on their 2 fifteen minute breaks, or their 30-minute lunch break. Amazon also has each employee go through a metal scanner when entering the warehouse. I think a lot of employees would love that level of security at their job!

So, I have a bit of a unique take on this because one summer when I was in college I worked as a picker for a grocery wholesaler in a warehouse environment!

One major complaint in this article is that the expectations are too high for Amazon warehouse workers. You can’t even go to the bathroom for fear of missing targets, and you get in trouble for talking to co-workers while you’re on the clock, if you miss those targets.

My first month as a Picker was awful! I never made ‘rate’ (met my targets) because I didn’t know how to do the job well. I was stressed out! By month 3 I made my targets easily, but it was about effort and knowing how to work most efficiently. The targets are based on how long would it take a normal performing employee to do certain tasks.

Let’s say a Picker gets an order and that order target is 30 minutes. The best Picker can probably do that order in 20 minutes. The extra 10 minutes they can bank towards their overall daily target. The worst worker might take 45 minutes to complete that order, so now they’re behind. So, you can see how someone who is on task and focused can actually give extra effort, make target easily and the day really isn’t so bad.

I can see how some of the things happened in the article because if the job is important to you, you’re going to do what it takes to keep that job. But, I’ll say, these are outlier behaviors and inappropriate and it sounds like Amazon terminated individuals doing this.

Amazon has made it crystal clear in everything they do when it comes to hiring. We only want to hire people who want to work hard and be successful. CRYSTAL CLEAR! Many people want to work at Amazon because they have really good pay and benefits. Unfortunately, most people can’t handle the expectations. That doesn’t make Amazon a bad place to work.

I’m not saying Amazon is the best place in the world to get a job. For some, it will be, for others it won’t be. Is Amazon a bad place to work? No. Is Amazon a hard place to work with high expectations around performance? Yes.

I think it’s a shame that Business Insider would actually write this garbage as an Amazon attack piece. They should be writing it from the take of why aren’t more employers trying to emulate what Amazon is doing!

Career Confessions from Gen Z: The Spiral of Silence is Strong With This One!

Posted on by
4

A hot topic of discussion this week was Kayne West. It seems as if Kayne or other members of his family are always infiltrating our lives, but this news was bigger than most. Kayne sparked some controversy when he publicly announced his support for President Trump on Twitter. Many people had a hay-day, calling him out for his support, while others supported him for sharing his opinion regardless of its unpopularity.

His tweets and the following responses got me thinking about unpopular opinions. We all have them. For instance, I don’t like Mac n Cheese. You may not like Beyoncé, which is just wrong, but that’s beside the point. Everyone likes or dislikes something that is in opposition to the norm.

I want to clarify something about my definition of the word ‘unpopular’. The word is defined as “not liked or popular”. There are two sides to this definition. One side speaks to the majority opinion or whether something is liked or not liked by the majority. The ‘popular’ part is interesting because something that is popular may not be liked by the majority.

There is a common phenomenon called the “spiral of silence”, where people who hold unpopular opinions are a lot less likely to share these opinions because they fear social isolation. It makes sense; why would anyone want to share their feelings and then get hated on for them?

In a world where everyone is sharing everything at all times, it’s hard to conceal these opinions. Often when they are brought up, we find ourselves lying to others or staying quiet, but this isn’t always beneficial. While it may be okay to keep your opinions on Trump’s tax plan to yourself and save everyone from a heated argument, it may be helpful to share your feelings on a team decision even if it contradicts everyone else.

Although the concealing of unpopular opinions is done in all groups and at all ages, it is especially found amongst young people. Adolescents are inherently more insecure because duh and thus, they are much more unlikely to speak up and share their not popular feelings.

This serves as a love letter to my generation and a warning to my elders. To my fellow Gen-Zer’s, don’t be afraid to speak up and don’t be afraid to disagree with everyone else! To the millennials and Gen-Xer’s and whoever else is reading this, be on the lookout for your agreeing Gen-Z employees. Encourage them to speak their opinion in a comfortable scenario. And try to be sympathetic if you find them agreeing with the majority because we were all self-conscious young people once.

Also, I’d like to point out that I learned about the “spiral of silence” in one of my classes this semester and I’m out here applying it to real-world scenarios! (@my professors and @my parents).

This post was written by Cameron Sackett (not Tim) – you can probably tell because it lacks grammatical errors!

HR and TA Pros – have a question you would like to ask directly to a GenZ? Ask us in the comments and I’ll respond in an upcoming blog post right here on the project. Have some feedback for me? Again, please share in the comments and/or connect with me on LinkedIn.

Ugh! Being an Inclusive Employer is Hard!

Posted on by
2

It seems like being an ‘inclusive’ employer would be super easy! You just accept everyone! Can’t we all just get along!?

The reality is, being an inclusive employer is hard, because being inclusive isn’t about accepting everyone. What!? Oh, great, Tim has finally lost his mind, buckle-up!

I wrote a post about Jeff Bezos’s annual letter and how he lays out a great framework for how organizations and leaders should management performance. Many people liked the post, but there was also a strong reaction from a lot of people who hate Amazon’s culture.

They hear and read media accounts of Amazon being a bad place to work. About Amazon’s hard-charging, work a ton of hours, you don’t have a great work-life balance, etc. Some people go to work for Amazon and tell themselves during the interview process that “yeah, I’ve heard the stories, but I’m different, I want this, I want to be a part of a giant brand like Amazon, I can handle it because it’s a great step in my career.”

That’s when they find out they actually lack self-insight and they should never listen to their inner-voice because it lies to them!

So, what does this have to do with ‘inclusion’?

If you truly believe in inclusion, you then believe that Amazon is a great place to work, for those who desire that type of culture. It might not be a culture you would ever choose to work. Amazon actually likes the people that self-select out! It makes their job easier because they don’t want you anyway!

If you stand up and shout Amazon is an awful employer, you don’t understand inclusion. No one forces you to got to work at Amazon, and Amazon does not hide who they are. In fact, Amazon might actually be the best company on the planet to show exactly who they are as an employer and what you’re signing up for if you decide to go to work there.

Amazon is giant and the vast majority of their employees love working for them. Those employees thrive in that environment. It’s what they were looking for. It’s how they are wired. If you put them into another what you might consider, ’employee-friendly’ environment, they would hate it and fail.

Inclusion is hard because it forces you to think in a way that theoretically every environment is potentially a good fit for the right person. We struggle because in our minds something that is opposite of what we want must be bad. Because it’s so hard for us to even consider someone else might actually love an environment we hate.

Being an ‘inclusive’ employer is about accepting all types of people (race, gender, religion, etc.), but it’s also about only accepting all of those people who actually fit the culture you have established. That’s the hard part! Amazon accepts everyone, but you better be ready to go a thousand miles an hour and never stop.

Being an inclusive employer is hard because if it’s done right, it’s not just about being an accepting employer of all, it’s about being accepting and then only picking those candidates who actually fit your culture. The outcome can be awesome. The work to get there can be overwhelming. And if done incorrectly you go from being inclusive to exclusive.

The Anatomy of the Perfect Keynote Speech

Posted on by
3

I was recording a podcast last week with my friend and professional speaker, Jennifer McClure, last week for her new Impact Makers Podcast (check it out!). I won’t be for a while, but she has some great people she has already recorded including a brilliant session with William Tincup!

One of the secret ingredients to a well-produced podcast is that all the participants are somewhat ready for the conversation that is about to happen. So, Jen and I did some pre-gaming and post-gaming conversation that wasn’t recorded, and the topic of keynote speeches came up.

I was telling her that I had a new talk that I’m doing that is killing (speaker talk for doing well!) and I made a comment about it’s all just stories with bits of data thrown in to make the stories seem more important! (half joking) Jen commented saying, “That’s a blog post! The anatomy of a keynote!” So, here you go Jen!

Before I lay out the perfect keynote, you have to have some ingredients. Here’s the basic keynote ingredient list:

  1. A person who can speak. I would love to say an engaging person who can talk, but I’ve been to far too many conferences where this was a requirement to be a keynote!
  2. A book, working experience with a transcendent brand, or you’re famous. A book is always helpful, conference planners love to have keynotes with books. Books are like a driver’s license for a keynote speaker. But, you can also work Google or Facebook or Nike or just name a giant brand, and working for a brand like that takes the place of a book or your ability to speak.
  3. A price tag north of $20,000. You might be the most awesome speaker in the world, but if you tell them you’ll only charge $5,000, you’re out! Our conference deserves a much better keynote speaker than a $5,000 speaker, I mean we have a budget for $25K!
  4. It helps to be attractive, but the bigger the celebrity/brand the uglier you can be.
  5. Fashion that matches your speaking brand. If you’re a buttoned-up, semi-conservative speaker, you can’t get away with jeans and a hoodie on the keynote stage. If you cuss and drink a red bull and started a tech company and have a YouTube channel with 100K followers, you’ll look foolish wearing a suit and tie.

Okay, we have all the ingredients to a great keynote, what does the actual keynote look like? There are basically three types of keynotes:

Keynote #1 – I’m famous, you’re not! In America, especially, we are fascinated with ‘celebrity’. If you’re famous, you can keynote because somehow we believe you being famous gives you something important to say, even when it doesn’t.

The anatomy of Keynote #1:

– I’m famous!

– I have “being” famous stories!

– But I’m humble and I’m really just like you, but I’m famous!

– Here’s how you should live your life, because I’m famous!

Keynote #2 – I’m not famous, but I work(ed) for a famous brand/person. These keynotes can be fascinated because again we are all interested to know what the secret sauce is of other organizations, and our hope is this person will tell us.

The anatomy of Keynote #2 –

– I work for a famous brand, you don’t!

– Working for this famous brand is awesome! You should try it!

– Here’s what we do because we are a famous brand. You should try it!

– Here’s how you should live your life, because I work(ed) for a famous brand!

Keynote #3 – I’m a Professional Story Teller. A good portion of keynotes falls into this camp. Someone worked their butt off to learn how to be a professional speaker, paid their dues, probably wrote a book or two along the way, probably had a decent actual career to a point, people liked hearing them speak and they turned that into a full-time gig.

The anatomy of Keynote #3:

– Start with a story that will endear the audience to you, even if that story has nothing to do with you.

– Share some data or research, that might not even be yours, but the audience is like “Wow” that can’t be.

– Share another story (that isn’t even about you) that reinforces that data/research and ties to the concept of your new book that was written about other’s people research and stories.

– Another piece of research and data, that ties to the model you present in your book. Plus, acts as motivation for the audience to change something in their life.

– The final story, this is a big one (not yours, again), that you foreshadowed in the first story, and that will wrap up the entire keynote like a bow! This ending story is a crescendo of laughter, tears, and motivation to change your life in ways you didn’t dream of just sixty minutes before.

– Here’s how you should live your life, because I just entertained you for an hour and you have no idea why you want me to sign a book.

Okay, you guys know I love to joke and make fun of life. I get that it’s super hard and takes a ton of practice and talent to pull off a great keynote. I’ve seen keynotes that were brilliant and I know it’s a skill! I’ve also seen keynotes where the keynote speaker stole my time and the conference organizers money!

Great keynotes at any level start and end with great storytelling. The best tie those stories to an actual takeaway that will help you get better at something. That takeaway could be personal or professional, it doesn’t matter. The best keynotes also entertain you a bit. They are masters at almost instantly getting you to trust them and like them.

My least favorite keynotes are famous people. I’m not impressed by celebrity. The worst ones are the new Q&A’s with celebrities. It’s an insult to my intelligence that you’re getting paid $150K for an hour and you couldn’t even come prepared with an hour of material, instead, you just show up and we’ll ask pre-sent questions and listen to your lame answers.

My favorites are people you entertain me, teach me something, take me on a journey with them for an hour. It seems like the hour was over in twenty minutes. I want more. My all-time favorite is Malcolm Gladwell. He’s a masterful storyteller and I could sit and listen for hours.

Who is your favorite all-time keynote speaker and why? Hit me in the comments!

Amazon’s Jeff Bezos Just Showed Every Leader How to Manage Performance!

Posted on by
2

Amazon’s founder Jeff Bezos writes famous annual shareholder letters! His shareholder letter for 2018 was another gem of insight into the fascinating leadership culture of Amazon and it’s success.

You might not agree with Amazon’s culture. It is well known and documented that Amazon is a hard-charging, burn you out, take no prisoners type of work culture. They look to hire people that fit that kind of employee. An employee who doesn’t even think about working 70 hours a week, or coming in on a Saturday and Sunday.

Bezos claims the way Amazon stays ahead of the ever-rising customer expectations is to have ‘high standards’.

That term ‘high standards’ becomes the foundational piece of how Amazon expects their leaders to performance manage their teams. Having high standards is a tricky thing. I think most people if asked, would tell you, “of course, I have high standards”! Bezos is masterful in that he knows this, so he goes into great detail to define what “high standards” means to him.

High Standards are…

– Intristic or Teachable? – “I believe high standards are teachable. In fact, people are pretty good at learning high standards simply through exposure. High standards are contagious. Bring a new person onto a high standards team, and they’ll quickly adapt. The opposite is also true. If low standards prevail, those too will quickly spread. And though exposure works well to teach high standards, I believe you can accelerate that rate of learning by articulating a few core principles of high standards…”

– Universal or Domain Specific? – “Another important question is whether high standards are universal or domain specific. In other words, if you have high standards in one area, do you automatically have high standards elsewhere? I believe high standards are domain specific, and that you have to learn high standards separately in every arena of interest…Understanding this point is important because it keeps you humble. You can consider yourself a person of high standards in general and still have debilitating blind spots. There can be whole arenas of endeavor where you may not even know that your standards are low or non-existent, and certainly not world class.”

– Recognition and Scope – “What do you need to achieve high standards in a particular domain area? First, you have to be able to recognize what good looks like in that domain. Second, you must have realistic expectations for how hard it should be (how much work it will take) to achieve that result – the scope.”

High standards have four elements – they are teachable, they are domain specific, you must recognize them, and you must explicitly coach realistic scope.

Benefits of High Standards

“Building a culture of high standards is well worth the effort, and there are many benefits. Naturally and most obviously, you’re going to build better products and services for customers – this would be reason enough! Perhaps a little less obvious: people are drawn to high standards – they help with recruiting and retention.”

Powerful stuff, right!?

The one part that Bezos gets that almost no other leader understands when it comes to performance management is the importance of the role that recognition of what high standards look like.

This is the difference between what is expected of a role, to what does truly being ‘great’ look like in a role. We hired you to do a job, that is expected, that is not great. If you want to be great, here’s what ‘great’ actually looks like. Those are two different things, but almost every leader screws this up.

We all want to believe we have high standards. In fact, it’s an afront to our character if you believe I don’t have high standards. The problem is we all define ‘high standards’ differently, and Bezos, as a visionary leader, is ensuring that definition in his organization is one definition.

Go read the full letter because he gives examples and it is awesome! I don’t know if I could or would ever want to work in that culture, but he lays out a model that any leader can use to help raise the bar in their organization.

What Does Being a “Partner” Mean in Business?

Posted on by
Reply

I work in a world where most of the time I’m working for free.

I run a staffing firm. By its nature, staffing is working for free until someone thinks you have something valuable enough to pay for (a great candidate). The trick to being really good at staffing is to try and work for free as little as possible.

I also write and speak in the TA and HR space. I don’t call myself an “Analyst”, maybe I should because all my analyst friends do a lot less free work than I do! I partner with some vendors to do some work and most of those vendors make sure it’s equally beneficial for both of us. I’m pretty open to how something can be beneficial to me.

Many times I’ll get asked for a “favor”. Favor is another name for “free work”.

Those who asked for a favor are always very appreciative of the “Partnership”.

I don’t think of this as a partnership. A partnership is where both sides feel valued. Me giving you something for free isn’t a partnership. It’s me giving you something for free, and you giving me nothing in return.

I get the game. Many times I’m giving something away for free in hopes that my “partnership” will lead to something that is beneficial to me. It’s a type of “loss-leader”. I give you something now, and maybe in the future, you’ll want to give me something in return.

This works about 20% of the time in my world. Not very good odds, but I’m a sucker for someone asking me for help. It’s actually a great sales strategy that can be used by every profession. By nature, we are suckers for anyone asking for help. Most people want to help people who ask for help.

(Sidetrack note) – This works really well in recruiting. When you reach out to an employee for a referral, don’t ask for a referral. Ask for “help”! “Hey, Mary, it’s Tim in TA, I need your help!” “Tim! For sure, what can I help you with!?” Then you go into actually asking for a referral! You’ll be amazed at how this works, because they’ve already said they’ll help you!

In the real world of work, a partnership might not be that different from what my “partnerships” look like.

The biggest difference is while you also don’t want to “work for free”, doing something for nothing. Many times we are getting paid to do a job where we’ll do something for a lot of people, and we feel we won’t get anything in return. But that is the wrong way to think about it. Because you should be getting something in every partnership!

If you’re a partner with a hiring manager that manager should be giving you stuff back in return. Timely feedback, return calls, help reaching out to their network, providing praise and feedback up the chain that will help you, etc. If you are getting nothing, you are not in a partnership, you’re in a one-way relationship. Don’t kid yourself about being a partner!

Partners in business help each other, support each other, and respect each other. Don’t call yourself a partner if you’re aren’t willing or able to help out the other side of that partnership.