Category Archives: The HR Rules

Does This Sweater Make Me Look Fat?

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I’ve got a bit of a problem.

I love buying new clothes, jackets, and shoes. You see, I’m kind of built like a fire hydrant. Picture a fire hydrant in your mind right now. Not very sexy is it!

So, I compensate, not by eating a great diet and working out constantly! Hell, no! That’s really hard work. I compensate by buying more clothes that I think will make me look skinnier than I really am!

Do you do this?

We do this in HR and Talent Acquisition all the time!

Just replace ‘clothes’ with ‘technology’. Yeah, we suck at HR, so instead of going out and fixing our foundational issues, let’s go buy a new pretty technology to cover up all of this fat, err incompetence!

Yeah, baby, with this new shiny technology no one will ever suspect we really suck as bad as we do!

The new stuff we buy screws with our heads. Every new shirt and sports coat I buy, I look at myself, and go “oh yeah! you’re going to look so awesome when you wear this!” Then I get on stage and someone tags me in a picture and I want to starve myself for a year!

Buying new stuff to make us look better than we are is the biggest lie we tell ourselves, ever.

So, before you go buy that new technology to fix all of your problems of why you suck at HR or TA, you have to know one truth. That truth is technology doesn’t fix why you suck. If you suck, great technology will make you suck faster. Bad technology will still make you suck, you just won’t be as fast as sucking!

Just like clothes won’t make me skinnier, new technology won’t make your function perform better.

 

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Working at Amazon Sucks Because They Make You Work!?!?

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So, if you didn’t see it last week, Business Insider decided to run a story about how awful it is to work at Amazon in one of their warehouses. Why is it awful to work one of those hourly paying jobs? They time your breaks, limit you screwing around talking to coworkers all day, and hold you accountable to work! The horror!!!

You didn’t take that job at Amazon to actually do work! How dare they!

From the article:

Amazon “pickers” move around the warehouse on a predetermined route to collect items for delivery, scanning each one with a handheld scanner, which times the length between scans, employees said.

They say pickers must hit a certain number of scans per hour, and if they miss their targets, a manager will show up to see what they’re doing.

Employees say that things like spending time talking to co-workers, going to get a drink, or even taking too long to find a package are billed as “time off task,” too much of which leads to penalty points for an employee. Get enough of those, and you’re fired.

That — combined with security cameras dotting Amazon’s warehouses, its airport-style security checks, and short breaks — makes employees feel like “robots,” they said. And it’s all in the service of getting those parcels out faster.

So, Amazon puts performance targets on hourly workers and has security cameras to make sure no one steals all of the stuff Amazon has in their warehouses. Yeah, that sounds awful!

Amazon also doesn’t allow hourly workers to bring their cell phones into the warehouse and they must lock them in lockers. They can access those on their 2 fifteen minute breaks, or their 30-minute lunch break. Amazon also has each employee go through a metal scanner when entering the warehouse. I think a lot of employees would love that level of security at their job!

So, I have a bit of a unique take on this because one summer when I was in college I worked as a picker for a grocery wholesaler in a warehouse environment!

One major complaint in this article is that the expectations are too high for Amazon warehouse workers. You can’t even go to the bathroom for fear of missing targets, and you get in trouble for talking to co-workers while you’re on the clock, if you miss those targets.

My first month as a Picker was awful! I never made ‘rate’ (met my targets) because I didn’t know how to do the job well. I was stressed out! By month 3 I made my targets easily, but it was about effort and knowing how to work most efficiently. The targets are based on how long would it take a normal performing employee to do certain tasks.

Let’s say a Picker gets an order and that order target is 30 minutes. The best Picker can probably do that order in 20 minutes. The extra 10 minutes they can bank towards their overall daily target. The worst worker might take 45 minutes to complete that order, so now they’re behind. So, you can see how someone who is on task and focused can actually give extra effort, make target easily and the day really isn’t so bad.

I can see how some of the things happened in the article because if the job is important to you, you’re going to do what it takes to keep that job. But, I’ll say, these are outlier behaviors and inappropriate and it sounds like Amazon terminated individuals doing this.

Amazon has made it crystal clear in everything they do when it comes to hiring. We only want to hire people who want to work hard and be successful. CRYSTAL CLEAR! Many people want to work at Amazon because they have really good pay and benefits. Unfortunately, most people can’t handle the expectations. That doesn’t make Amazon a bad place to work.

I’m not saying Amazon is the best place in the world to get a job. For some, it will be, for others it won’t be. Is Amazon a bad place to work? No. Is Amazon a hard place to work with high expectations around performance? Yes.

I think it’s a shame that Business Insider would actually write this garbage as an Amazon attack piece. They should be writing it from the take of why aren’t more employers trying to emulate what Amazon is doing!

Announcing the HQ for HR Game Show – Sign Up to Play Today!

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Most of you know I founded another site called Fistful of Talent – we are getting ready to do something cool based off of the HQ series many of you play and have some fun in the process…

Fistful of Talent has teamed up with Paycor to bring you HQ for HR every Tuesday at 1 PM, starting May 1st. We’ll air five episodes with fifteen different HR leaders! Watching this could be the best 15 minutes of your day!

Here’s how it works – hit the link here or below to register for HQ for HR, and you’ll automatically receive email notifications each week about when HQ for HR is going live each Tuesday.  Click the link and join us and answer 12 HR body of knowledge questions digitally while you watch your peers answer them live on air.  You can do it from your desk or your phone, we just want you there!
After every episode, we’ll post a top 10 leaderboard at Fistful of Talent and here at the Capitalist showing who among the participants is an HR LEGEND.  We’ll use that leaderboard to invite you on the show live the following week – we’ll keep working down the list until we have 3 takers!  The top 5 cumulative scores across the 5 episodes will receive a major award to be announced during Episode 1.
PS – no Google allowed – or even Bing, people. We trust you because you look trustable, and let’s face it, most of you are in HR.
Check it as FOT’s Tim Sackett and your friend KD get down to the nitty-gritty with some of the sharpest minds in the HR/Talent industry!

Ugh! Being an Inclusive Employer is Hard!

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It seems like being an ‘inclusive’ employer would be super easy! You just accept everyone! Can’t we all just get along!?

The reality is, being an inclusive employer is hard, because being inclusive isn’t about accepting everyone. What!? Oh, great, Tim has finally lost his mind, buckle-up!

I wrote a post about Jeff Bezos’s annual letter and how he lays out a great framework for how organizations and leaders should management performance. Many people liked the post, but there was also a strong reaction from a lot of people who hate Amazon’s culture.

They hear and read media accounts of Amazon being a bad place to work. About Amazon’s hard-charging, work a ton of hours, you don’t have a great work-life balance, etc. Some people go to work for Amazon and tell themselves during the interview process that “yeah, I’ve heard the stories, but I’m different, I want this, I want to be a part of a giant brand like Amazon, I can handle it because it’s a great step in my career.”

That’s when they find out they actually lack self-insight and they should never listen to their inner-voice because it lies to them!

So, what does this have to do with ‘inclusion’?

If you truly believe in inclusion, you then believe that Amazon is a great place to work, for those who desire that type of culture. It might not be a culture you would ever choose to work. Amazon actually likes the people that self-select out! It makes their job easier because they don’t want you anyway!

If you stand up and shout Amazon is an awful employer, you don’t understand inclusion. No one forces you to got to work at Amazon, and Amazon does not hide who they are. In fact, Amazon might actually be the best company on the planet to show exactly who they are as an employer and what you’re signing up for if you decide to go to work there.

Amazon is giant and the vast majority of their employees love working for them. Those employees thrive in that environment. It’s what they were looking for. It’s how they are wired. If you put them into another what you might consider, ’employee-friendly’ environment, they would hate it and fail.

Inclusion is hard because it forces you to think in a way that theoretically every environment is potentially a good fit for the right person. We struggle because in our minds something that is opposite of what we want must be bad. Because it’s so hard for us to even consider someone else might actually love an environment we hate.

Being an ‘inclusive’ employer is about accepting all types of people (race, gender, religion, etc.), but it’s also about only accepting all of those people who actually fit the culture you have established. That’s the hard part! Amazon accepts everyone, but you better be ready to go a thousand miles an hour and never stop.

Being an inclusive employer is hard because if it’s done right, it’s not just about being an accepting employer of all, it’s about being accepting and then only picking those candidates who actually fit your culture. The outcome can be awesome. The work to get there can be overwhelming. And if done incorrectly you go from being inclusive to exclusive.

Career Confessions from Gen-Z: What is Gen-Z looking for in a Mentorship Program?

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Hey everyone, I’m back! I took a week hiatus (finals week man) and more Gen-Z posts are coming your way! (Dad editor’s note: I didn’t give him a week off for finals! Buck up, son! Welcome to the show! It’s called multi-tasking! Sure I’m paying you nothing, but I still expect a post each week!) 

For my freshman year of college, I wanted to get away from Michigan and the Mid West. So, I decided to move to New York and attend a school called Marist College. At Marist, I was on the swim team and was immediately overwhelmed. Swim was hard, being away from my Mom was hard, having no friends was hard. It was a rough time.

Before I had gone to college, I had signed up to be apart of a student-athlete mentorship program, where upperclassmen athletes at Marist got paired with freshman athletes of different sports. I got paired up with a guy from the cross country team and I immediately knew that I didn’t want to be apart of the program. The purpose of the program was to meet up, maybe get lunch or coffee, and talk through any problems you’re having at school and in your sport. After a few forced hangout sessions, we stopped talking altogether and went our separate ways.

Now, I think that mentorship programs are a great idea. Having gone through a program myself, and not getting much out of it, I have gathered my own list of how to make a successful mentor program and what I would like to get from a mentor:

  1. Be Relatable: A key characteristic of having a good mentor relationship is being able to relate to them. The mentor needs to be able to relate to their “mentee” and vice versa, or there won’t be any necessary help given or received. This is the main reason that my mentor relationship wasn’t successful. We had absolutely nothing in common and neither of us could relate to the other. 
  2. Be a Role Model: As a mentee, I would like to be able to look up to my mentor. I want my mentor to have some quality that makes me want to be like them. Although it would be nice, it isn’t vital for a mentee to want the same exact position as their mentor but is vital that the mentor possesses some qualities that the mentee aspires to have.
  3. Share Advice: This feels like a no-brainer, but it relates back to the type of mentor/mentee relationship you have. In order to give worthwhile and helpful advice, you need to be able to relate to your mentor/mentee AND the mentor needs to be a role model figure. In my mentor relationship, I received a lot of advice but none of it was necessary to my experience. The things that I needed advice on, like how to choose a major or how to handle being far from home, weren’t areas that my mentor had any advice to give.

****Bonus factor! Experience: This is my extra little bonus factor to making a mentor program top notch. Any experience that a mentee can directly gain with their mentor by their side will not only be the best form of “advice” they can get, but it will help to strengthen the relationship. Something that a mentor/mentee duo can do together to gain experience is a group project in whatever field the mentee is interested in. This may feel a little intern-y but most of your Gen-Z employees will be interns anyways!

You can follow as much or as little advice as you want from this but the bottom line for a successful mentor program is effort. If both sides are willing to try and get something positive out of the experience, then they probably will! Not every mentor you have can be like Yoda (I know very little about Star Wars but hopefully this analogy works), but just be willing to try and make it a worthwhile experience!

This post was written by Cameron Sackett (not Tim) – you can probably tell because it lacks grammatical errors!

HR and TA Pros – have a question you would like to ask directly to a GenZ? Ask us in the comments and I’ll respond in an upcoming blog post right here on the project. Have some feedback for me? Again, please share in the comments and/or connect with me on LinkedIn.

5 Crippling HR Behaviors That Keep Employees From Becoming Leaders!

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In HR (OD, Training, etc. – pick your title) we like to believe we develop our employees constantly and ongoing to become the next generation of leaders.  But many times our actions tell a very different story.  We (HR and our Leadership teams) do and say things daily that keep people from truly reaching their full potential.  Self-awareness of these behaviors is the key to making sure you are the roadblock to creating great leaders in your organization.

Here are 5 things you are doing to stop leadership development in your organization:

1. We try to mitigate 100% of risk.  Leaders need to understand and experience risk.  It’s part of the growth process of becoming a leader.  If we never allow our future leaders to experience risk, they’ll fail when they finally face it or will be unwilling to face it, thus missing out on huge opportunities for your organization.

2. We don’t allow our employees to fail.  There are two parts to this. First, we get personal gratification by saving the day.  Second, we have this false sense that ‘great’ leaders won’t allow their employees to fail, so we step in quickly when we see things going south.   We tell ourselves that we need to let our people fail, and failure is good, etc. But we can’t stop ourselves from stepping in when failure is about to happen or is happening.

3. We mistake what is expected with great.  Words are so powerful.  It’s so easy to say “You’re doing Great!”, when in actuality the correct phrase is probably closer to “You’re doing the exact job you’re paid to do!”  That’s not great. That’s is expected.  You can’t blow hot air up everyone’s butt and think they’re going to get great.  They have to know what great is, and then get rewarded with praise when great is reached.

4. We mistake high performance for the ability to lead.  Just because you’re great at ‘the’ job, doesn’t mean you’ll be great at leading people who do ‘the’ job.  This might be the one behavior that is hardest to change.  All of our lives we tell people the way to ‘move up’ is through having great performance.  But it isn’t.  The way to move up into leadership is to do those things that great leaders do – which does include high performance, but it also includes so much more than just being good at ‘the’ job you’re doing.

5. We are not honest about our own failures.  Developing leaders will learn more about leadership from you if they know and understand your own failures at leadership.  We all have major failures in our lives, and many of those are hard to share because they are embarrassing, they show weakness, they might still be a weakness, etc. Developing leaders will learn more from your failures about being a great leader, than from any of your successes.

Developing future leaders has always been a critical part of HR in organizations, but we are quickly approaching a time in our history where your ability to develop leaders might be the most valuable skill you can provide to your organization.

It’s Equal Pay Day! Is Pay Equality Even Real?

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If you didn’t know April 10th is national Equal Pay Day!

How are you spending today celebrating this Ummm, well, holiday-ish thingy?

I have yet to see a company do this, but it would be awesome to see them make all the white dudes come to work and everyone else who is affected by pay inequality actually gets the day off, with pay!

I know, you probably clicked to come read this article because you thought I was going to give you some right-winged propaganda about how Pay Inequality wasn’t real and it was just made up by the left! If that was your thought, you really don’t know me!

Pay inequality is real and I know it’s real because I’ve worked two decades in HR and I’ve seen it with my own eyes.  I’ve run the compensation reports and sat down with executives to show them the real data we were facing as an organization.

Was it 70 cents on the dollar to men? No, not in my experience, but it was enough to be embarrassing. It was enough to show we had real sexist and racist assholes working for us making pay decisions.

Here’s my take on Pay Equality Day…

We own this as HR. I was once asked to step down and leave a company because I went into the executive boardroom as an HR professional and said, either you pay these women the same as the dudes, or I’ll quit. They took that as my resignation because they were not about to pay the women the same. That’s cowardly leadership, but it proves a point.

We – HR – own this. It’s not hiring managers. It’s not CEOs or CFOs or COOs. It’s you and me.

If HR allows a hiring manager to make an offer to any candidate for less than others are being paid in the same role, and we don’t stop that, we own it!

If you don’t stop it, or you believe you can’t stop it, you can quit and go to work for an organization that respects all their employees. If you don’t, you are now complicit in pay inequality. You are now the problem, not the hiring managers, and not the executives.

Now, should you quit and give an ultimatum like I did? Hell no! I was young and stupid.

What I should have done is approached this with a plan and a solution to fix our problem. If at that point, I was told we didn’t have a problem, or we would not be fixing this problem, then I have some decisions to make. My solution was to change employees salaries now or I’m going to throw a fit. That doesn’t work in the real world of budgets, and stock prices, and, well, life.

It took us a lot of time to get into this position, you don’t get out of it overnight. In hindsight, here’s what I should have done to fix our pay inequality issues:

1. Discover the importance of this issue with the leadership team and our legal team. I can do a lot of things, but if this is considered a non-issue by both my executive team and my legal team, I’m not getting anything done.

2. Stop all new pay equity issues. I might not be able to change the past, immediately, but I can definitely ensure no new issues come in the door!

3. Make a plan, with finance, on how you recommend we solve historical pay equity issues, and request an audience to dual-present this plan on this issue with myself and finance. By doing this, I would have known what we can actually do financially and have the buy-in already from those writing the checks.

4. Discover who my true offenders are, and deal with these folks first. In my experience, pay equity issues rarely are equal across an organization. It’s usually small pockets of hiring managers and locations that are doing bad things. “Well, Tim, we’ve always paid the ‘gals’ a little less because they tend to leave and have babies!” Oh boy! Even after coaching, discipline, etc., I don’t allow these folks to make compensation decisions. They lost this responsibility for a long time.

5. Develop and run quarterly or monthly reporting and ensure your leadership and legal team are aware of your progress.

6. Tell your employees what you’re doing.

Pay equity is an HR issue. HR owns it.

We are now responsible for what happens in our organizations when it comes to compensation because we all have been put on notice. If you don’t take this responsibility then you shouldn’t be in HR.

5 Traits that Make Great HR Partners Great!

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I use to think the title ‘HR Partner’ was played out and it probably was for a time.  There was a point a few years ago when every HR Pro had to change their title from HR Manager, HR Director, etc., to HR Partner.  It always made me feel like we were all apart of a bad cowboy movie, ‘Giddy up, Partner!’

I’ve actually grown to really like the “Partner” in the title of an HR Professional.  While many HR Pros just changed their title, I’ve met some great ‘Partners’ in HR who have changed their game, to match their title change.

What makes a Great HR Partner Great?  Here are 5 things I think makes them game changers:

1. Great HR Partners know your business.  Now, wait.  I didn’t say they ‘knew their own business’, they know the business of who they support. But wait, there’s more!  They know the business of who they support, the way the person or team they support knows it. Say what?!  It’s not good enough to know the business of your organization.  You have to know how those you support know and support the business.

That could be different, based on the leader.  One leader might be ultra-conservative in their business practices, another risky. A great HR Partner knows how to support them in the way those they support, want to be supported – while still being able to do the HR part of their job.

2.  Great HR Partners have a short-term memory. Great baseball pitchers don’t remember one pitch to the next.  Each pitch is new. Each pitch has a potential for success.  If they remembered each pitch, the last one, that was hit for a home run, would cloud their judgment about the next pitch.

Great HR Partners are willing to change their mind and try new things.  They don’t carry around their experiences like a suitcase, pulling them out and throwing them on the table each time those they support want to try something new.  Don’t forget about your failures, but also don’t let your failures stop you from trying again.

3. Great HR Partners allow risk.  A great HR Partner is able and willing to accept that organizations have risk.  It is not the job of HR to eliminate risk, it is the job of HR to advise of risk, then find ways to help those they support, their partners, to achieve the optimal results in spite of those risks.  Far too many HR Partners attempt to eliminate risk and become the ‘No’ police.  Great HR Partners know when to say “No” and when to say “Yes”.

4. Great HR Partners don’t pass blame.  If you are a great HR partner and you work with great partners, you will all support each other in the decision making process.  A great HR Partner will never pass blame but will accept their share as being one of those who supported the decision to move forward.

This doesn’t mean you become a doormat.  Behind closed doors, with your partners, you hash out what there is to hash out.  When the doors open – all partners support the final decision that is made.  A Great HR Partner will have the influence to ensure they can, and will, support that decision when those doors open up.

5. Great HR Partners don’t wait to be asked.  A great partner in any capacity is going to support those they support with every skill they have available to them.  In HR we have people skills – so when those who we support have issues, we offer up our ideas on what we can do to help the team.  Great HR Partners don’t stop at HR advice!  In a time of brainstorming and problem solving the idea that goes unshared, is the worst kind of idea.

I might not know operations, and I will say that up front, but I’m going to put myself out there and tell my partners that eliminating the rubber grommets on bottom of the widget is a bad idea, because while it saves us $.13 per unit, it also makes our product slide around and that ultimately will piss off the customer.

Being an ‘HR Partner’ has very little to do with HR.  Those you support expect you have the HR expertise. What they don’t expect is how great of a ‘partner’ you can be.  Great HR Partners focus on the partnership, not on the HR.

The Latest Dating Trend has Always been a Leadership Trend!

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Have you heard of the dating concept called, “Stashing”?

Here’s the Urban Dictionary definition of stashing (editor’s note: you know you’re about to read a great HR post when it starts with a definition from Urban Dictionary!):

“Stashing is when you’re in a relationship with someone and you refuse to introduce them to your friends and family; mostly because you view the person as temporary, replaceable, and/or you’re an assh@le.”

There are other reasons you might ‘stash’ someone. Maybe you know your friends and family would approve of this person, so you stash them because you still like them, but you don’t want to upset your friends and family. Maybe you’re worried your friends might try and move in on this person themselves, so you stash them.

But, usually, stashing has more to do with there is something about the person that embarrasses you, most likely because you’re a shallow, horrible person, so you stash this person you’re in a relationship with. On the leadership side, stashing actually takes the exact opposite effect.

Leadership Stashing

Leadership stashing is when a leader purposely makes sure one of their direct reports doesn’t have a high profile, so that other managers within the same organization won’t know you have a rock star on your team and then try to steal them to their team.

This happens all the time, especially within large organizations!

Here’s how it works. I’m a leader of a group, my name is Tim. A year ago I hired Marcus right out of college. Your basic new hire grad. Green as grass, just like every other new graduate. I quickly came to understand that Marcus had ‘it’. He was a natural. I know Marcus will easily be better than me in the near future if he’s not already better than me.

As a leader, I’ve got a decision to make. Keep Marcus stashed on my team and reap the professional benefits, or position Marcus for promotion, in which I’ll probably lose him off my team. With Marcus on my team, I exceeded all my measures last year, and Timmy got a big bonus. So did Marcus.

When asked in leadership meeting what I’m doing with my ‘team’ to exceed all my measures, I let everyone know some of the ‘new’ leadership accountability strategies I’m using, and how it really comes back to setting great measures and then holding your team accountable to meeting those measures. Marcus, specifically, doesn’t come up.

Am I a bad leader?

Yes, and this is happening in every organization on the planet.

We love to frame this around, “well, Marcus just needs some more seasoning, and I’m the right person to give it to him”. “Marcus is young, and not quite ready.” “Under my leadership, Marcus is thriving, but under some of these other yahoos, who knows what might happen.”

The right thing to do is obvious and simple. My group is doing well, I let the organization know, it’s a team effort, but you all have to know, I hired a rock star, and we need to get Marcus on a fast track to leadership. That’s the right thing, but it’s not as easy as it sounds when you’ve been struggling to climb your own ladder.

What we know is leaders stash talent.

It’s our job as HR pros and leaders to find that stashed talent and elevate that talent within the organization. If we don’t, that talent will most likely leave because being stashed sucks in life and in your career.

 

What Paid Holidays Should You Be Paying Your Employees?

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Every year, American employees leave 430 million vacation days up for grabs. (If you were wondering, that’s 1,178,082 years of unused vacation every year.)

Or in other words, way too much time.

We already know Americans are by and large workaholics. But still, if you own a small business, there are some days you should definitely give off to your employees. And it’s helpful to know what that mix of days should be.

That’s where I come in. I’ll show you how to build your own paid holiday schedule for your small business, using benchmarking data as our trusty guide.

The bigger PTO picture.

Let’s start with the main question on your mind: How much time off do people normally get? An average full-time employee in a small, privately-owned business in the U.S. receives about 7.6 paid holidays per year, according to the Bureau of Labor Statistics. That number also breaks down even further:

  • Technical/professional employees get 8.5-ish days a year.
  • Clerical/sales employees get 7.7-ish days a year.
  • Blue-collar/service employees get 7 days a year.

While that’s the average, other studies have shown most employees report getting about nine paid holidays per year. Think about these benchmarks as you decide on the number that will work best for you business.

There are no federal laws requiring employers to give PTO, but most companies offer it anyway. Why? Because it’s a must to attract and retain great employees. In fact, PTO is the second most important benefit to employees, right after health insurance.

Now, onto the next layer of the paid holiday puzzle: Choosing the actual days you give off.

So, what paid holidays should I offer?

Click through this link to my Gusto post to get the rest of this riveting content! 

No, really, I promise, it’s good stuff! Have I ever steered you wrong?