You almost never go wrong when hiring pretty people!

What do you think of, in regards to smarts, when I say: “Sexy Blond model type”?

What about: “Strong Athletic Jock?”

What about: “Scrawny nerdy band geek?”

My guess is most people would answer: Dumb, Dumb, Smart – or something to that context.

In HR we call this profiling and make no mistake, profiling is done by almost all of our hiring managers.  The problem is everything we might have thought is probably wrong in regards to our expectations of looks and brains.  So, why are ugly people smarter?

They’re Not!

Slate published an article that contradicts all of our ugly people are more smart myths and actually shows evidence to the contrary. From the article:

Now there were two findings: First, scientists knew that it was possible to gauge someone’s intelligence just by sizing him up; second, they knew that people tend to assume that beauty and brains go together. So they asked the next question: Could it be that good-looking people really are more intelligent?

Here the data were less clear, but several reviews of the literature have concluded that there is indeed a small, positive relationship between beauty and brains. Most recently, the evolutionary psychologist Satoshi Kanazawa pulled huge datasets from two sources—the National Child Development Study in the United Kingdom (including 17,000 people born in 1958), and the National Longitudinal Study of Adolescent Health in the United States (including 21,000 people born around 1980)—both of which included ratings of physical attractiveness and scores on standard intelligence tests.

When Kanazawa analyzed the numbers, he found the two were related: In the U.K., for example, attractive children have an additional 12.4 points of IQ, on average. The relationship held even when he controlled for family background, race, and body size.

That’s right HR Pros, pretty people are smarter.  I can hear hiring managers and creepy executives that only want “cute” secretaries laughing all over the world!

The premise is solid though!  If you go back in our history and culture you see how this type of things evolves:

1. Very smart guy gets a great job or starts great company and makes a ton of money

2. Because of success, “smart guy” now has many choices of very pretty females to pursue as a bride.

3. “Smart guy” and “Pretty bride” start a family which results in Pretty-Smart Children. Did you pay attention to basic genetics in biology class?

4. Pretty-Smart Children grow up with all the opportunities that come to smart beautiful families.

5. The cycle repeats.

Now, first, this is a historical thing thus my example of using a male as our “Smart guy” and not “Smart girl”. I’m sure in today’s world this premise has evolved yet again. But we are talking about how we got to this point, not where are we now.  Additionally, we are looking at how your organization can hire better.

So, how do you want to hire better employees?  That’s easy! Just hire more pretty people!

 

Recruiters Make a Difference! @Paycor

So, it’s pretty rare that we ever see anything good said about Recruiters, let alone a national ad campaign by a major HR technology company, but low and behold that’s exactly what was recently launched by Paycor – check it out:

(hat tip to Ben Gotkin, ATAP Executive Director, for finding this video.)

So, before the haters come out and rip on a payroll provider having good talent acquisition software, you should probably know that Paycor actually bought Newton Software. Newton is an ATS that is a best of breed top 10 ATS (in my opinion), which is now integrated across the Paycor suite of products.

So, they can back up a commercial that talks about a talent solution in a big way!

What I love about the ad is the choice of Carrie as the recruiter for this company. I would say “Carrie” matches what most people probably think of when they think of your prototypical HR lady at a company. Middle-aged, white woman. I think if you were to ask Recruiters to draw up a model demographic of an actual recruiter, they would not have cast “Carrie” in this roll.

This is why I actually love this commercial because we’re all idiots. “Carrie” actually is the average recruiter in the world. It’s not some twenty-something out of silicon valley carrying a MacBook Pro and Venti half calf mocha with a twist, wearing skinny jeans and an ironic t-shirt. “Carrie” is recruiting in the real world. “Carrie” is the 90%.

The TA Tech industry, for the most part, forgets about “Carrie”. The HR and TA Tech community combined forget about “Carrie”. They focus on “Jackson’s” and “Olivia’s”, and forget about the “Karen’s” and “Judy’s” and “Steve’s” of the world. The reality is HR and Talent aren’t done by twenty-somethings, it’s mostly done by forty-somethings and fifty-somethings.

So, bravo to Paycor’s marketing team to understanding their real user. In a world that always goes for younger and sexier, I love the realness of this ad, and that a recruiter is getting recognized!

 

HR Technology is Outpacing Leadership Skill #HRTechConf

It’s the big HR Technology takeaways 2017!

So, as you’re reading this I’m flying back home from ‘the’ HR Technology Conference. Another great show put on by Steve Boese and the LRP team!

There are so many things I take away from this year’s show and I wanted to share some of the bigger ones:

HR and TA Technology sophistication are surpassing leadership ability in those functions. That’s a broad statement. There are many great HR and TA leaders out there that understand this tech at a very deep level, and they’re doing amazing things at their organizations. 90% don’t. This is a competency we have to increase!

Artificial Intelligence will take your job. The A.I. company’s marketing will never tell you this, but you’re an idiot if you don’t understand how this works. A.I. will take away more and more task-level work. If you’re a practitioner that spends most of their day doing task-level work, you’re no longer needed, or not as many of you are needed. The ROI for A.I. is not more profit, it’s expense reduction.

Technology doesn’t stop to let you breathe and catch up. I’ve been coming to HR Tech for years and the one thing is very consistent, every year the technology advances at an increasing rate. You have to work really hard to try and stay up with it.

HR and TA Technology salespeople continue to struggle to connect the dots. And I think it’s getting worse! I think the biggest issue is trying to sound too sophisticated, and using too much ‘marketing’ speak to explain how your product can help. For the most part, we (HR and TA) are pretty unsophisticated. Just tell us like it is, show us how it works, and what impact it will make. 90% of us will never want to know how the sausage is made, or even care that you know. We get it. You’re smart. Now help us actually solve a real problem.

This stuff is really cool! I wish we could break everything down easier so everyone felt more comfortable digging into their HR and TA tech stacks and want to get more involved because it’s pretty awesome to see how this industry is evolving our profession!

There are good guys and gals selling great solutions who truly care about helping you make your company better. And there are assholes who want to make money and could care less about your success. Search out the good guys. Much of the tech we use is not that awfully different from one competitor to the next, but how much they truly care about the success of your organization can vary widely!

The future of HR and TA Technology is very bright. There are really smart people working on stuff that you can’t even imagine. Our industry will look very different in five years, and most of the direction will be coming from successes in other functions like marketing, sales, operations, supply chain, etc.

Keep demoing. Keep advancing your stack where and when you can. Don’t allow IT to pick what you use. Fight for better technology for your teams and your employees.

Building the Perfect TA Tech Stack! #HRTechConf

Arguably the hottest tech at HR Tech will be in the Talent Acquisition space. TA Tech has blown up over the past decade with billions of dollars entering the marketplace in investment. It seems like every single day I’m getting an announcement in my email about the launch of a new TA Tech company.

All of this has caused massive confusion amongst TA leadership in trying to keep it all straight. The common questions are:

  • What does the tech even do?
  • Do I need this tech?
  • Doesn’t my ATS do this?
  • What is my competition using?
  • What should we be using to attract more talent?
  • Etc.!

It’s really just a never-ending list of questions because the TA Tech marketplace has been moving at such a fast pace and the innovation within the space is truly unparalleled in comparison to anything we’ve seen in the overall HR Tech space, ever!

Luckily, the HR Technology Conference is here to help you feel much smarter about the TA Technology space.  On Wednesday at 11am PT in the Venetian Ballroom A & B (come early they tell me this will be a standing room only session), a group of brilliant TA leaders and I, will take the stage tackling the dilemma of Building the Perfect TA Tech Stack! The experts on the panel are some of the top TA Tech brains on the planet – Jessica Lee from Marriott, Allyn Bailey from Intel, and Graham Pionkowski from Bazaarvoice (and of course me!).

The session is designed for both TA leaders and practitioners, but also all those TA Vendors trying to sell to us!

Completely vendor agnostic, which is a fancy way to say, we’ll be talking about the TA Tech we love, the TA Tech we use, the TA Tech we wish we could use, and maybe even a few TA Technologies we wish we could punch right in the face!

Our goal is to completely share our own TA Tech Stacks with the audience and have an open dialogue around what’s working and what’s not working. To help us all have a better understanding around the TA Tech that we see is foundational to our success, and what TA Tech we will need in the future to maintain our success.

It might be the most topical session of the entire show! We all need talent in a big way. Most of us will increase our chances to getting that great talent by having the perfect TA Tech Stack!

@LinkedIn Announces LinkedIn Talent Insights at #TalentConnect

LinkedIn made a pretty major product announcement today at their annual Talent Connect conference. By the way, no one talks about this, but quietly Talent Connect has become the single largest Talent Acquisition Conference on the planet! SHRM National (HR) has 15,000+, HR Technology Conference will go 6,000+, Talent Connect I heard was around 3,000+!

That’s a ton of TA pros and leaders in one location!

This morning in Nashville, LinkedIn let everyone get a peek behind the curtain on a new product that is just being released to beta with a select group of customers, with the goal to have this available to the entire market in the first quarter of 2018.

The new product is called Talent Insights.

For years LI users have been begging for more access to data and LinkedIn has responded in a major way with their Talent Insights product. Talent Insights is basically two major reporting tools that allow those using Talent Insights to pull in data like never before.

The first report is called Talent Pool. This report is a multi-filter report with a very familiar Recruiter-like interface. This tool is used by organizations to examine the available pool of candidates based on the filters you put in. Need to hire 50 Developers in Ann Arbor? This tool gives you all the information you need to make to launch the strategy to make that happen.

Talent pool gives your team the ability to be able to prioritize their efforts and sourcing strategy by seeing out of the entire available pool of talent, based on your search criteria, which ones are already engaged with your brand on LI, then if you’re using Recruiter you can quickly see that list and decide how do you reach out from there.

Let’s say that available pool of Developers in Ann Arbor is 10,000, but 1,500 of those developers have actually connected with you, looked at your LinkedIn company page, etc. This allows you to know who already is engaging with you, but also who hasn’t.

Within Talent Pool, you can also see where there are other available talent pools via a map function which allows you to click the locations on a map to see where these other pools are, and along with tons of data on active those pools of talent are.

The second reporting tool is the “Corporate” report. This is very cool in that you can now pull information on your competition in real time. Want to see who your competitors are hiring and in what roles? Done. Want to see where your competitors are hiring their talent from? Done. Want to see who your competition is losing talent to? Done.

By the way, it’s not only competition. The Corporate report will pull this data on any company, including your own.

The Corporate reporting tool also shows trends over time. Maybe your competition hired a ton of engineers from one company over the last twelve months, but in the last two months, they’ve hired no one from some others. Again, this gives your team insight to competitive behavior and skill sets like you’ve never had before.

Not only can you see what skill sets your competition is hiring, but the Corporate report will also show you how your own team stacks up in those skill sets against your competition from a hiring standpoint.

Like I said, great first step out of the gate on giving LI users more access to the data they’ve been asking for, and it’s easy to see where this could lead to down the road with some very robust, real-time business intelligence. We’ve known forever that LinkedIn was sitting on maybe the world’s largest data set, next to Facebook. We are now seeing the power of how that data can help your organization attract and recruit talent.

T3 – @Entelo Launches Envoy prior to #HRTechConf

This week on T3 I review the newest addition to Entelo, Envoy. First, who is Entelo? Entelo’s recruiting platform enables top talent professionals to find, qualify, and engage with in-demand talent. So, basically, Entelo was one of the first passive candidate aggregators that allows you to search for passive candidates.

Since they launched six years ago they’ve continued to add in functionality and features, including products to assist your organization in diversity recruiting, help you search your own ATS database better, and engage in outbound recruiting campaigns.

Yesterday, they’ve announced their most advanced product to date, Envoy. EnteloEnvoy uses artificial intelligence and deep learning to automatically find, nurture and deliver interested job candidates directly to the email inboxes of recruiters. This algorithmic approach to sourcing is the latest data-driven innovation from Entelo, the leader in helping talent acquisition teams hire better-qualified candidates, faster.

So, what does all this really mean?

With Envoy, recruiters simply set candidate criteria and the technology works in the background to sort and rank millions of potential candidates using machine learning algorithms that analyze fit across a number of different dimensions. Once top talent is identified, Entelo Envoy will personalize messages and send emails to candidates at optimal times and deliver replies from interested candidates directly to a recruiter’s inbox. Because the discovery, qualification and outreach portions happen instantly and automatically, companies hire faster and significantly reduce cost-per-hire and time-to-hire.

EnteloEnvoy will take the heavy lifting of sourcing and recruiting, and automate most of the steps. Your recruiters put in the job requirements and Envoy will go out and source over 300 million potential passive candidates, rank those candidates by who is the closest match, reach out to those candidates via email communication, and at the end of the process your recruiters will have a list of interested candidates who match the specifications you’re looking for.

It’s sourcing and recruiting for dummies! Envoy has basically idiot-proofed the process, and put your recruiters in a position to close! No longer will they spend most of their day on LinkedIn searching for candidates. Now they’ll spend most of their day speaking to interested candidates who closely match what you’re looking for.

Entelo has had Envoy in beta for a while working live with 50 of their current clients, and those clients are raving about the results. What TA leaders are seeing is Envoy is making their recruiting teams much more productive as they are now focusing their efforts on talking to candidates about their organization versus spending most of their time looking for candidates.

I love how TA tech is beginning to really increase the productivity of our recruiting teams and EnteloEnvoy looks to be leading the charge into this arena. Entelo Envoy will be demonstrated in Booth No. 2928 at the 20th Annual HR Technology Conference in Las Vegas from October 10-13, 2017.

T3 – Talent Tech Tuesday – is a weekly series here at The Project to educate and inform everyone who stops by on a daily/weekly basis on some great recruiting and sourcing technologies that are on the market.  None of the companies who I highlight are paying me for this promotion.  There are so many really cool things going on in the tech space and I wanted to educate myself and share what I find.  If you want to be on T3 – just send me a note – timsackett@comcast.net

Are You Hiring Raw Talent?

Last week I got invited down to Rock Ventures (Dan Gilbert – the owner of the Cleveland Cavaliers and Quicken Loans – yeah that Rock Ventures) to do the closing keynote for their HR and Talent Summit across the family of companies in Downtown Detroit! Fun, fast-moving culture. Seemingly every CEO of the 130 Rock Venture companies looked to be 30-ish!

As you can imagine, fast-growing organization, that can grow or hire enough talent fast enough to keep up.

One of the sessions was led by Victor You, CEO of Rock Connections, which is a call center that was built for Quicken Loans, but they found out other companies needed a high-quality call center, so they started selling their services. Most of the Rock Venture companies have a similar story. Idea by an employee, run with it, if you can make it happen, you become the CEO!

Rock Ventures is a Detroit company. When I say “Detroit” I mean “Detroit”. The entire campus is downtown Detroit. They hire Detroit city citizens. They are almost singlehandedly turning Detroit into one of the hottest growing cities in the U.S. Therein lies Victor’s problem as a CEO of a fast-growing startup.

Rock doesn’t want to have to relocate everyone they hire to Detroit. They want to hire those people already in Detroit. As you can imagine there’s a skills gap. The normal Detroit citizen is like most urban center citizens. Lower educated, lower income, less likely to have a college education.

Victor graduated from the University of Michigan. Engineering grad who didn’t like engineering. So, he went and sold mortgages. Did pretty well. Good enough that Dan Gilbert made him CEO of a company! What I love about Victor is he gets talent. He gets talent at a very different level than 99% of CEOs on the planet.

Victor explained it the group as “Raw” talent versus experiential talent. Almost all of us hire experiential talent. We have a job opening. That job needs a certain level of experience. So, that’s what we recruit and hire.

Victor doesn’t look for experience. Victor looks for raw talent attributes. What are those?

  • Hard working
  • Pride in the work they do
  • Wants to be apart of something bigger than them
  • Never satisfied

He saw that many Detroiters had these attributes, but no one was willing to give them a shot because they didn’t have the ‘experience’. He was like, “we can teach them the job”, it’s harder to teach them the raw talent attributes. In fact, you can’t teach those raw talent attributes.

The results have been off the charts! Great retention. High performance. High diversity. High concentration of Detroiters.

In a tight talent economy, you need to start changing the way you do things. We need to open up these modern day ‘apprenticeships’. We need more CEO leadership like Victor You.

What if you and your competitors recruited talent together?

Think about most U.S. cities. What do they have in common? I travel all over the U.S. and to be honest, it’s all starting to look a lot alike!

Every city has a mall or three. At these malls, you’ll find the same restaurants. Chilis, Olive Garden, Applebee’s, Bravo, steak places, some random Japanese hibachi place, etc. Usually, down from the mal, you’ll find a Home Depot. Across the street from Home Depot, you’ll find a Lowes. Down from those are the car dealerships.

Sound like your city!?

Our cities are set up like this because it works. Putting all of these competitive places close together works for the consumer. They like all the choices close together.

Talent really isn’t much different.

If I’m a nurse, I want to be close hospitals. The more hospitals the better. That way if my job at one hospital isn’t working out, I don’t have to commute all the way across town to another hospital. If I’m in IT having a bunch of tech companies in the same area is desirable for the same reason.

What we don’t find, normally, are employers working together to solve their talent issues. A cook at one restaurant might be begging for more hours, but we never think about sharing that cook with the restaurant next door. We force the talent to go figure this out on their own.

Traditionally, I think career fairs thought they were doing this. Bring all the employers to one location and then all the talent can come and pick who they want to work with. It’s a start, but this isn’t really organizations working together to bring in more and better talent.

A modern-day equivalent to the traditional career fair might be cities working to ‘attract’ talent to their cities from places like Silicone Valley. In recent years, Minneapolis has been working to position themselves as a Midwest IT hub, so local and state government dollars have been working to get workers from other cities to come to Minneapolis.

What I’m talking about is what if two companies came together to share their talent databases for the benefit of both? Could it work? What would get in the way?

I think it could work. I think the organizations involved would be some forward-thinking leadership, some tight rules of engagement, and a very new way of thinking about collaboration.

So often we make a hire of someone we know if talented, but it doesn’t work out for a number of reasons, many times those reasons are self-inflicted by the organization. What if you could ‘move’ that talent to your ‘talent partner’ organization for a fresh start, and vice versa?

I love times when talent is tight because it forces us to start thinking about different solutions and ways of doing things. We all have talent in our databases that we aren’t using and might never use, but someone else might have exactly what we need in their database.

Instead, we sit on our unused, expensive inventory of candidates and do nothing. That doesn’t seem like a smart business practice…

Do you pay your employees more for referring Diverse candidates?

I know a ton of HR Pros right now who have been charged by their organizations to go out and “Diversify” their workforce.  By “Diversify”, I’m not talking about diversity of thought, but to recruit a more diverse workforce in terms of ethnic, gender and racial diversity.

Clearly, by bringing in more individuals from underrepresented groups in your workforce, you’ll expand the “thought diversification”, but for those HR Pros in the trenches and sitting in conference rooms with executives behind closed doors, diversification of thought isn’t the issue being discussed.

So, I have some assumptions I want to lay out before I go any further:

1. Referred employees make the best hires. (Workforce studies frequently list employee referrals as the highest quality hires across all industries and positions)

2. ERPs (Employee Referral Programs) are the major tool used to get employee referrals by HR Pros.

3. A diverse workforce will perform better in most circumstances, then I homogeneous workforce will.

4. Diversity departments, if you’re lucky enough, or big enough, to have one in your organization, traditionally tend to do a weak job at “recruiting” diversity candidates (there more concerned about getting the Cinco De Mayo Taco Bar scheduled, etc.)

Now, keeping in mind the above assumptions, what do you think is the best way to recruit diversity candidates to your organization?

I’ve yet to find a company willing to go as far as to “Pay More” for a black engineer referral vs. a white engineer referral. Can you imagine how that would play out in your organization!?  But behind the scenes in HR Department across the world, this exact thing is happening in a number of ways.

First, what is your cost of hire for diverse candidates versus non-diverse candidates? Do you even measure that? Why not?  I’ll tell you why, is very hard to justify why you are paying two, three and even four times more for a diversity candidate, with the same skill sets, versus a non-diverse candidate in most technical and medical recruiting environments.  Second, how many diversity recruitment events do you go to versus non-specific diversity recruitment events?  In organizations who are really pushing diversification of workforce, I find that this figure is usually 2 to 1.

So, you will easily spend more resources of your organization to become more diversified, but you won’t reward your employees for helping you to reach your goals?  I find this somewhat ironic. You will pay Joe, one of your best engineers, $2000 for any referral, but you are unwilling to pay him $4000 for referring his black engineer friends from his former company.

Yet, you’ll go out and spend $50,000 attending diversity recruiting job fairs and events all over the country trying to get the same person.  When you know the best investment of your resources would be to put up a poster in your hallways saying “Wanted Black Engineers $4000 Reward!”.

Here’s why you don’t do this.

Most organizations do a terrible job at communicating the importance of having a diverse workforce, and that to get to an ideal state, sometimes it means the organization might have to hire a female, or an Asian, or an African American, or a Hispanic, over a similarly qualified white male to ensure the organization is reaching their highest potential.

Workgroup performance by diversity is easily measured and reported to employees, to demonstrate diversity successes, but we rarely do it, to help us explain why we do what we are doing in talent selection.  What do we need to do? Stop treating our employees like they won’t get it, start educating them beyond the politically correct version of Diversity and start educating them on the performance increases we get with diversity.  Then it might not seem so unheard of to pay more to an employee for referring a diverse candidate!

So, you take pride in your diversity hiring efforts, but you’re just unwilling to properly reward for it…

 

Is Talent Acquisition Wasting Your Hiring Manager’s Time?

I had a conversation the other day with a corporate HR Director and we were talking recruiters, corporate recruiters.  My friend had a dilemma, a classic corporate recruiting scenario. The problem is she has recruiters who are doing a decent job, but they won’t get out from behind their desk and get out into the organization and get face-to-face feedback from the hiring managers. But, here is the real reason:  the recruiters feel like they are “wasting” the hiring manager’s time.

“So,” she asked, “How do I get them out to build these relationships?”

Great question, but she asked the wrong question (was partially my answer).  Her problem isn’t that her recruiters aren’t building the relationships face-to-face with managers. The problem is they feel they are “wasting” someone’s time.

They don’t value or understand the value they are providing to the hiring manager. If they did, it sounds like they wouldn’t have a problem with visiting with the hiring managers.  It’s a classic leadership fail, solving a symptom instead of solving the actual problem.

I don’t think that this is rare, recruiters feeling like they are wasting hiring managers time. It happens constantly at the corporate level.  Once you train your recruiters (and hiring managers) on the value the recruiters are providing, you see much less resistance of the recruiters feeling comfortable getting in front of hiring managers to get feedback on candidates, and actually making a decision.  This moves your process along much quicker.

What value do recruiters provide?  Well, that seems like a really stupid question, but there aren’t stupid questions (just stupid people who ask questions).  Here are few that will help your corporate recruiters understand their real value to hiring managers:

  • Corporate recruiters are the talent pipeline for a hiring manager. (or should be!)
  • Corporate recruiters can be the conduit for hiring managers to increase or better the talent within their department.
  • Corporate recruiters are a partner to the hiring managers in assessing talent.
  • Corporate recruiters are a strategist for the hiring managers group succession planning
  • Corporate recruiters are your hiring managers first line of performance management (setting expectations before someone even comes in the door)
  • Corporate recruiters are tacticians of organizational culture.

So, the next time you hear a recruiter tell you “I don’t want to waste their time.” Don’t go off on them and tell them to “just go out there and build the relationship”. Educate them on why they aren’t wasting their time. Then do an assessment for yourself to determine are they adding value or are they just wasting time. All recruiters are not created equal and some waste time, and it’s your job as a leader to find ones add value.

A critical component to all of this is building an expectation of your hiring managers of what they should expect from your recruiters.  They should expect value. They should expect a recruiter who is a pro, and who is going to help them maneuver the organizational landscape and politics of hiring. They should expect a recruiter is going to deliver to them better talent than they already have. They should expect a partner, someone who is looking out for the best interest of the hiring managers department.

Ultimately, what they should expect is someone who won’t waste their time!