Category Archives: Business

What Are Your Rules for Engaging Your Employees After Hours?

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On January 1, 2017, it became ‘legal’ for French workers to ignore online communications from their employer when those communications were sent during non-work hours. Meaning if your normal work day was 9 am to 6 pm, any communication sent outside of those times can legally be ignored and the employer has no recourse:

With the implementation of this law, the country aims to tackle the problem of the so-called ‘always-on’ work culture by giving employees the ‘right to disconnect.’

While the new law stipulates that employers sort out viable ways to avoid the intrusion of work matters into the private lives of employees, for now the ‘right to disconnect’ foresees no penalties for companies that fail to reach such agreement with workers.

In such cases, employers will be required to “publish a charter that would make explicit the demands on, and rights of, employees out-of-hours,”

While this is currently only the law in France, we know eventually we’ll see this type of legislation begin to creep into many other countries as well. Currently, most American companies have more of an ‘always on’ concept of work communication response culture. Meaning, if I send you a note, whenever I send you a note, I expect a reply when you see it.

Of course, there are organizations and leaders who have taken the opposite stance on this, but those are really few and far between. Those organizations understand the importance of balance between work and your personal life. The problem comes into play as we give our employees more and more flexibility in their work schedule, we also expect more flexibility in how we communicate with them as employers.

That’s the one issue I see with the French law. The French are still working under a very traditional style of work. You go to an office. You do work. You go home. In America, and many other countries, that type of work culture is no longer the norm. So much flexibility has been added into employees working schedule that traditional communication rules of when and how become very difficult to manage, and quite frankly even employees wouldn’t want those rule.

So, should you have after-hours work communication rules? If so, what should those rules be? Here are mine:

1. Salaried employees, with flexibility in their schedule, in leadership roles, need to be available 24/7/365. You might disagree with this, but at a certain level in organizations, you are always available. The one caveat to this is when you have something personal, or an emergency issue, and have set up a communication plan where another leader is covering for you and taking on your responsibility.

2.  Sales pros and leaders must respond to clients in an expected manner when there is a client issue. “Expected” then becomes a negotiated stance with your clients. So, if your clients expects an immediate reply, you should reply immediately. If you’ve negotiated twenty-four hours, then you reply within twenty-four hours. The point being, negotiate communication expectations up front, not when there’s a problem for the first time!

3. Employees are expected to communicate to their leaders about a known issue that could have a drastic impact the organization immediately. After-hours, during work hours, anytime. Salaried, hourly, temporary, etc. If there’s a problem, let someone know. I don’t hold you responsible for taking care of it, but I do hold you responsible for letting someone know.

4. Don’t be a hero. If you’re at your daughter’s school play, don’t leave to answer a phone call just because you see it’s a work number. Let it go to voicemail and return the call, if needed, after the play is done. Don’t return an email message immediately on Saturday night of something that can easily wait until Monday morning. Just because someone else decided to work on Saturday evening doesn’t mean you are expected to work Saturday evening. It might just be that time worked well for them.

5. Don’t expect others to have your bad habits. Just because you love responding to email at 3 am does not mean others will love doing the same thing, and you believing they should makes you look like a terrorist.

What are your after-hours work communication rules?

The 7 Brutal Truths About Recruiting No One Wants To Admit

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I’m taking a break from normal writing during the holidays and sharing some of my most read post of 2016. Enjoy! 

Don’t you love Clickbait titles!?  I mean you read that title and you’re like, “JFC, Tim! Okay, I need to see what crazy sh*t he’s going to say about recruiting and who he pisses off today!”

Okay, so, here you go!

I recently got back from CareerBuilder’s Empower. It’s basically a recruiting conference for CB clients. Empower had a great recruiting content for both sides. Both corporate recruiters and agency recruiters were in attendance. You can easily spot the two groups. The agency recruiters wear suits and have big watches. Watches so big Flavor Flav would be jealous. The suits aren’t your dad’s suit, either, they’re the new ‘modern’ fit suits that look like they might be one size too small.

The agency guys don’t care. They’re making twice what the corporate sap makes, who is wearing either jeans and button-down or Khakis and a button-down. I’ll say most of the corporate TA ladies dress smart and stylish, most are also former agency recruiters!

Being surrounded by 1,000 recruiters always helps remind you why so many folks dislike the industry and function of recruiting. Here’s my take:

1. There’s no difference between selling cars and recruiting. In cars sales you make the car look as great as you can, even when it’s a piece of sh*t. In recruiting you make the organization and the hiring manager look as great as possible, even when they’re a piece of Sh*t.

2. Recruiting has nothing to do with Quality. Recruiting is all about speed. Every recruiter wants to argue it’s about quality, but it’s not. It’s not because you don’t actually know if someone is a quality hire until about a year into position, for most roles. Recruiting is about filling positions as fast as you can with the best talent that is available at the time you’re actually looking to fill the position.

3. The majority of Recruiting leaders have no idea what they’re doing. That sounds harsh, doesn’t it? It’s mostly true for a couple of reasons. First, TA was a dead function for about 8-10 years in most organizations during the recession, so most TA leaders either weren’t in TA or weren’t developed. Second, the technology is evolving so quickly, 99% of TA leaders can’t keep up with it. So, you get a mix of incompetence and old school know-how.

4. Real Recruiters have figured out Employment Branding has little impact in filling positions. Great recruiters can fill roles in a company that has no brand, or a negative brand, it makes no difference to them. What real recruiters understand is that the majority of the population pays little attention to your employment brand. Great TA comes mainly from great recruitment marketing (which I know some of you will argue is all about branding). You can be great at recruitment marketing and still have a brand no one knows about and fill your positions.

5. Your organization would fill openings with or without a Recruiting Team. Ugh! That one hurts, but it’s true. I speak with organizations every week that don’t have TA and don’t use agencies, but still fill positions. What!? How can that be!? The executives, the hiring managers, etc. all do it. They own their own staff and make sure they find people to fill the needs they have. As an organization grows this becomes harder, but not impossible.

6. Corporate recruiters will always be less effective to Agency recruiters until you change your compensation. Corporate recruiters only have to work as hard as the weakest recruiter on the team. Agency recruiters have to work to eat. Corporate TA leaders would do well to add some incentive to the compensation mix to their teams that is directly tied to individual recruiting accomplishments of the roles they fill.

7. 90% of your positions are filled by candidates finding you, not a Recruiter finding them. Take a look at your source of hires, how many are sourced directly by one of your recruiters reaching out to a candidate that didn’t first reach out to you? This number will put that giant corporate TA recruiting salary into perspective! I can find a great admin pro to run a TA process for $15-18/hr.

What are your brutal truths about recruiting? Hit me in the comments.

I’m Not in the ‘Love’ Business

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It’s almost the end of 2016 for most people. Once Christmas hits and New Years coming a week later, it seems like most of the population just coasts through the end of the year.

You know what happens at the end of each year? People begin to evaluate their life and their career. It usually goes something like this: “2016 was like totally awful. What am I doing with my life? I need to find a job that I love!” (in my head I’m totally saying this in my best 80’s valley girl voice)

I run a recruiting shop. I’m not in the ‘love’ business, I’m in the ‘win’ business.

In recruiting, someone is going to win and someone is going to lose. I mean if you’re good. If you go after noticeably better talent, that talent is actually working for someone else when you find them 99% of the time.

That means one organization is losing that noticeably better talent, and one organization is gaining noticeably better talent. Win. Lose.

Love has nothing to do with being a great recruiter. I mean it’s awesome if you’re one of the crazy ones, like me, who love this game, but it’s not necessary to be awesome. What is necessary is an emotionally unstable need to win.

Great recruiting organizations win. They win at a far higher rate than they lose. We’re not talking baseball hitting, we’re talking great free throw shooting. It must hurt when you lose. It must feel like a first kiss when you win.

Love has nothing to do with winning and losing. Some of the strongest competitors I’ve ever faced really didn’t love doing what they were kicking my butt in, but they had a great passion for winning at anything did.

Too often as recruiting leaders we feel we need to find people who love recruiting. All leaders fall into this trap, trying to get their teams to fall in love with the work they do. The belief that ‘love’ will drive great performance. Which might actually work, but getting someone to ‘love’ work, is really hard, and rare.

Getting someone who only wants to win, that’s much easier to find and feed.

I’m not in the love business. It’s messy and emotional. I’m in the win business. That’s black and white. You either won or you lost, how you react to that outcome tells me how good of a recruiter you are.

The 12 Steps of Recovery for Passionate Assholes

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I wrote a post last week titled, “The 5 Things HR Leaders Need to Know About Developing Employees“. In that post I had a paragraph:

When I was young in my career, I was very ‘passionate’. That’s what I liked calling it – passionate.  I think the leaders I worked with called it, “career derailer”.  It took a lot for me to understand what I thought was a strength, was really a major weakness.  Some people never will gain this insight.  They’ll continue to believe they’re just passionate when in reality they’re really just an asshole.

I then had a reader send me a message and basically said, “This is me!” And I was like, “That was me too!” And then we kissed. Okay, we didn’t kiss, but it’s great to find another like yourself in the wild!

The reality is, I’m a recovering Passionate Asshole.

What’s a “Passionate Asshole” who are asking yourself? Here’s my definition. A passionate asshole is a person who feels like they are more about the success of the company than anyone else. I mean everyone else. They care more than everyone! And because we care so much, we treat people poorly who we feel don’t care as much as us!

Passionate assholes truly believe in every part of their being they’re great employees. You will not be able to tell us any different. They are usually high performing in their jobs, which also justifies even more that they care more. But, in all of this, they leave a wake of bad feelings and come across like your everyday basic asshole.

You know at least one of these people. They’re usually younger in the 24-35-year-old range. Too early in their career to have had some major setbacks and high in confidence in their abilities.

Here are the 12 Steps of Recovery for Passionate Assholes:

Step 1: Realization that your an Asshole, not the best employee every hired in the history of the universe. This realization doesn’t actually fix the passionate asshole, but without it, you have no chance.

Step 2: You understand that while being a passionate asshole feels great, this isn’t going to further your career and get you to your ultimate goal.

Step 3: Professionally they have knocked down in a major way. I was fired. Not because I was doing the job, but because I was leaving a wake of bodies and destruction in the path of doing my job. You don’t have to be fired, demotion might also work, but usually it’s getting canned.

Step 4: Some you truly respect needs to tell you you’re not a good employee, but an asshole, during a time you’re actually listening.

Step 5: Find a leader and organization that will embrace you for who you’re trying to become, knowing who you truly are. You don’t go from Passionate Asshole, to model employee over night! It’s not a light switch.

Step 6: Time. This is a progression. You begin to realize some of your passionate asshole triggers. You begin to use your powers for good and not to blow people up who you feel aren’t worthy of oxygen. Baby steps. One day at a time.

Step 7: You stop making bad career moves based on the passionate asshole beast inside of you, telling you moving to the ‘next’ role is really the solution to what you’re feeling.

Step 8: We make a list of people we’ve destroyed while being passionate assholes. Yes, even the people you don’t like!

Step 9: Reach out to the people you’ve destroyed and make amends. Many of these people have ended up being my best professional contacts now late in life. Turns out, adults are actually pretty good a forgiving and want to establish relationships with people who are honest and have self-insight.

Step 10: We are able to tell people we’re sorry for being a passionate asshole, when find ourselves being a passionate asshole, and not also seeing the passion within them and what they also bring to the organization is a value to not only us but to the organization as a whole.

Step 11: You begin to reflect, instead of react as a first response. Passionate assholes love to react quickly! We’re passionate, we’re ready at all times, so our initial thought is not to think, but react decisively. You’ve reached step 11 when your first thought is to no longer react like a crazy person!

Step 12: You begin to reach out to other passionate assholes and help them realize how they’re destroying their careers and don’t even know it. You begin mentoring.

I know I’ll never stop being a Passionate Asshole. It’s a personality flaw, and even when you change, you never fully change. But, I now understand when I’m being that person, can usually stop myself mid-passionate asshole blow up, and realize there are better ways to communicate and act.

Hat tip to: Kyle Brown (a fellow Self-Identified Passionate Asshole)

 

The Worst Holiday Gifts You Can Give Your Employees

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It’s usually HR’s job to come up with the annual employee gift. Most companies are lame and will do the exact same thing every year. If they don’t give a turkey on Thanksgiving, they’ll definitely give out turkeys at Christmas. If they did give a turkey at Thanksgiving, you’ll likely get a ham or a fruit cake for Christmas.

Can I just say Christmas, instead of the “holiday season” or list all the possible options? My family is Jewish, but we get it, almost no company will ever recognize Chanukah, and if they do, it’s usually and insulting, “Oh, isn’t that the Jewish Christmas?!” Ugh. Most of the American workforce follows some Christian-based religion that celebrates Christmas, so it’s just easier to play along with the majority.

At some point, usually right around the pagan holiday of Halloween, someone in HR will raise the question to leadership, “Hey, what are we doing this year for ‘Christmas’ for the employees?”  What they really are asking is, “How much money are we spending per employee for some gift that looks more expensive than what it really is?”  Depending on the organization, it’s a wide range!

Here are the worst holiday gift ideas to give your employees:

  • Company Logo Portfolio – you know those fake leather bound binders with a legal pad inside. Twenty years ago those were so hot! Now, they’re sad. If you give this out as a gift you should be shot. “Oh, great, thanks, a pad of paper I can’t wait to take a picture of this and post it on my Snap making fun of the lame company I work for!”
  • Company Logo Bag – Any bag really. Duffle. Messenger. Backpack. The only time this isn’t lame is when it’s a really nice bag. Meaning the bag, minus your stupid logo, better cost at least $100 per bag. Your $12 limit per employee just makes any bag you choose, sad. Oh, it’s a Herschel bag, okay, you’re good, send me one to!
  • Any Company Logo Item Your CEO Wouldn’t Buy For Themselves – Let’s face it no one wants a crappy polo shirt, or cheap hoodie, or water bottle made in China. If your leadership team wouldn’t buy this on their own and use it, don’t buy it for your employees. If your CEO is a cheap SOB, ignore what I said above and just skip logo items altogether!
  • Any Mass Pre-packaged Food Items – You know what really sucks? Getting a gift basket of elf-sized trial-sized food items made to look gourmet that were probably made seventeen months ago.
  • A Charitable Gift in “My” Name – I love being charitable. I hate when some tries to be charitable on my behalf. You don’t know what I support! I might hate sick puppies and I don’t want money going to them. That’s not your call. My favorite charity is my kid’s college fund! Are you giving me money for that?

Employee gift giving, especially the bigger your organization is, is a tough game.  You don’t want to be cheap, but if you have 10,000 employees, that one endeavor becomes super expensive! The best thing to do is just stop it all together!

You go through one negative year of people complaining they didn’t get their lead-based painted candy corporate logo candy dish, then the next year no one remembers. Instead, let your hiring managers throw potluck lunches and have some fun. People will remember those, have more fun, and they might actually interact with each other!

 

 

Reindeer Games: How Santa Ruined Inclusion Forever

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I’m a big fan of what Jennifer McClure is doing with her DisruptHR events! 5-minute presentations that challenge the audience to think about things differently. It’s fast paced, it’s fun, it’s unlike anything else in HR and that’s awesome! If you want to bring a DisruptHR event to your city contact Jennifer through the DisruptHR website and she’ll answer all of your questions.

I can tell you from going up on stage and doing these 5 minutes is way harder to do than a full hour! In an hour you can wander around and come back to stuff you forgot. In 5 minutes you need to have a narrow topic and be tight! It’s so much fun!

This is one my most recent DisruptHR talks. It’s the story of Rudolph the Red-Nosed Reindeer and how Santa is like most old white guys when it comes to hiring and selection. I will guarantee you’ll never watch that movie again without thinking about this! Enjoy.

Reindeer Games | Tim Sackett | DisruptHR Talks from DisruptHR on Vimeo.

The Newest HR Certification on the Market! Get it Now!

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If you read my post yesterday on the frustration HR pros and leaders have in deciding between getting their HRCI certification and/or their SHRM certification, you’ll see why I decided to write this!

I’ve officially decided to launch my own HR certification! This will put the rest the unanswered question of, “Which HR Certification Should I Get?” You’ll get mine fool!

Let me lay out my certification designation and marketing position for HR Newest (and Hottest) Professional Certification!

Introducing The HR Kingdom! Where you can now all become HR Queens and Kings!  I mean don’t you already feel like the Queen of HR!? Now you can officially be the Queen of HR, with my certification. Here’s out you get yours:

The HR Kingdom designation certification:

Step 1 – Send me $350 dollars if your female and $500 if your male. If you’re Transgender, you can pick whichever one you self-identify with, or have both, I don’t care, just send the check. It’s less for females because they get paid less. Once we fix this, I’ll charge them the same as males.

Step 2– You will then have a live video Skype call with a member of my court. After this call is completed you’ll be given one of a number of designations as follows:

 – Queen or King of HR – Senior level HR Pro/Leader who ‘gets it’. You know what the heck you’re doing in HR and you’re also not afraid to plan the company picnic and tell the CEO they’re full of shit. You’re a change leader, a silo breaker, and process be damned you get the job done!

– Princess or Prince of HR – HR Pro/Leader who is will eventually get it, but you’re too green to get most of it, but you’re on your way. Most likely you’re a millennial who thinks they get it, but you’ve only been in HR for five minutes and have no freaking idea what you’re talking about.

– Fool of HR – A member of my court has figured out you’re basically working in HR, but you have no freaking clue what the hell you’re doing. You’re basically a fool trying fool everyone you actually know what you’re doing, but we know better.

Step 3 – I’ll send you your official “Crown” to worn anytime you’re working in an official capacity of HR. You’ll also get to officially use the ‘crown’ emoji behind your name on your resume, LinkedIn profile, on your license plate, tattoos, etc. If you’re a “Princess” you’ll get a tiara, if you’re a “Fool” you’ll get one of those funny hats.

Step 4 – You must now officially recognize those other members in the Kingdom by their official designations. So, if you run into another Queen of HR, the official greeting would be, “Hello, your Majesty”, if it’s a fool, “move aside fool!”

I don’t know much, but I know a hell of a lot of HR ladies who will want to be Queens and Princesses of HR! Now that’s marketing your certification to your audience! Give them what they want. Give them something special. Give them royalty!

If you want to be a part of the HR Kingdom, it’s really simple, just send me some cash fools!

Which HR Certification Should I Get? HRCI or SHRM?

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I’m being put in the middle of two friends. On one side I have HRCI. I’ve known HRCI ever since I got certified in my SPHR in 2001. I trust them, they were my first professional designation. They made me feel special.

On the other side, I have SHRM. I’ve known SHRM a bit longer. I trust them, they are ‘the’ professional organization of my profession. They are recognized the world over. To be recognized by SHRM for anything is an accomplishment in the field of HR.

We’ve all been in this scenario before, right?

Two of your friends, who don’t really get along anymore, but you want to stay friends with both. The problem is, both of these friends only want you to be friends with them and not the other. If you have your HRCI – PHR, SPHR and/or GPHR, or you have your SHRM-CP or SCP, or maybe, like me, you have both, you’re kind of being put in the middle of these two friends and being asked to choose.

It’s uncomfortable. It’s confusing. It’s frustrating.

I’ve gone on record to say I won’t have both my HRCI-SPHR and my SHRM-SCP. I said that. I said it was stupid and this past week I got an email from HRCI that my SPHR was up for recertification. Ugh. My initial reaction was, “oh, I need to get online and log my credits and get my certification up to date.”

Then I remembered, why am I doing this? I don’t want two certifications I only want one. But, which one do I want? Which one is going to be the best for my career? Which one is the right now?

That’s the question that neither HRCI nor SHRM has answered for us. I’ve told both of them this, specifically. They actually both feel they’ve answered this question for us (HR Pros and Leaders), but they haven’t. It’s the one question I get most asked by my readers via email, LinkedIn messaging, on Twitter, etc. “What HR certification should I get, Tim, HRCI or SHRM?”

Unfortunately, I also have that same question. My frustration level has gotten so high with this I’m currently thinking I’ll probably just keep both because no one has answered which one I really need, but having both is really redundant. You don’t need both. You only need one. Which one? That is literally the multi-million dollar question for both organizations!

If you’re waiting around for either organization to answer this question, you’ll be waiting a long time. Both have their marketing statements on why you should choose them, but it still doesn’t answer that one question. WHICH ONE IS RIGHT FOR ME!?

I think it’s going to take time for the market to flush out which one it finds to be the most valuable. I believe you’ll see organizations in the near future accept either because they don’t see a differentiation between them. Eventually, both organizations, SHRM and HRCI, will make changes to more clearly differentiate what their certifications will offer those going after each, respectively.

Don’t you just love it when your friends stick you in the middle and make you choose!? Great marketing strategy for organizations, don’t you think…

Notes to HR Vendors #6 – Client Holiday Gift Ideas

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I’ve done a few presentations titled something like, “HR Tech Buyers Guide”, “How to Buy HR Tech”, etc. The presentation is designed for HR and TA practitioners to help them become better buyers of HR Tech. To understand the crap that HR and TA Tech vendors do and say to get you to buy stuff you might not need, want, or will use.

The interesting thing about these presentations is that half the audience turns out to be the actual vendors themselves wanting to hear what it is I’m telling the real HR and TA leaders! It’s smart for the vendors. It helps make the better sellers as well. Well, at least some that actually listen!

Based on these interactions I decided to build a series of what has come out of interactions with the vendors themselves, aptly named “Notes to HR Tech Vendors”. Look I don’t alway have to be creative! Enjoy!

Notes to HR Vendors #6 – Client Holiday Gift Ideas

There two ways this post can go, 1. A post about the gifts you actually give that are awful, 2. A post about gifts you could give that people would actually enjoy. I haven’t figured out which way this one will end up, so here we go…

About this time every year I start receiving gifts in the mail from HR and TA tech vendors. Ironically enough most of the HR and TA companies I’ve highlighted on my widely popular and over-shared weekly tech review, T3, rarely send me anything, even though they share with me constantly how many sales they’ve actually made because someone read about them on this blog. But, I’m not bitter, I did it for me, not you.

The gifts I start receiving are from the vendors I’m actually paying. Makes sense. They want to keep getting paid and figure if they send me of their ‘popular’ desk calendars I’ll for sure sign up again next year to use their product or service!

It’s fashionable in the HR and TA blogging community to post pictures of the gifts we receive from vendors, thanking them for being so nice. This isn’t the real reason we post these pics. The real reason is to shove it in the nose of the other bloggers who didn’t receive the gift in a petty one-ups-manship of who’s someone better because they got a logo mug filled with stale candy and you didn’t.

I personally hate this game, but I didn’t create it, I’m just a player. Hate the game, not the player!

So, what are the best gifts you could give? It really depends on the margin business you’re in. If you’re selling background check services, you’re probably not spending much on client gifts. If you’re selling annual HRIS enterprise level software, you might be handing out Mini-Coopers for all I know.

If I was in charge of gift giving to your clients, here’s what I would suggest:

– Free Consulting Service and/or Product. Here’s the thing, you know what your clients suck at, probably better than they do. Help them fix something, something they would usually pay for, but you have the expertise to solve it with little effort.

– Something Personal to your Main Client Contact. I have a client who loves chocolate. I send her chocolate. I don’t send everyone chocolate, because Ted, another client, doesn’t like chocolate, but he loves craft beer. It takes a little more effort, but it means more. (Side note for HR Vendor Executives – this is also a good test to find out if your sales folks have been building relationships! If they have no clue, they have no clue!)

– Development Opportunity for the individual or their team. I once had a vendor ask me to do a half-day workshop with a corporate recruiting team. It was the vendor’s gift to the client for being a great client. I had this happen with another vendor who had me come and have breakfast with a TA team and share ideas and thoughts on how they could improve. I’ve also had vendors invite me to a leadership conference on their dime.

– Anything sweet that can be shared. No fruit isn’t sweet! I’m talking candy, cookies, etc. That stuff is magical, it disappears almost instantly in an office setting! Fruit get’s thrown away in about two weeks.

– A great bottle of wine or spirits. If your client is a drinker, they’ll appreciate this more than you know! Most of that appreciation will come around 7pm on a Friday night, and they’ll remember you! I can tell you CareerBuilder sent me a great bottle of wine once. Many vendors have sent me bottles of Gin from all over the country. I appreciate those vendors the most!

– A Note to their Boss. What!? It’s simple and cheap. A handwritten note to the executive they report to, or even above them all the way to the CEO, saying how great it is to work with a smart and caring partner, someone who is constantly trying to make your organization better, and I thought you should know.  Explain what makes them better than other peers in their field. That gift will give back in many ways!

– Something they wouldn’t normally buy themselves. High-end Sunglasses, Wireless Beats, Google Home, Amazon Alexa, etc. For a hundred bucks you get a “Wow! OMG! Thanks!” You get remembered. I personally had a vendor give me a Northface jacket with their logo on it. I wear it often!

There you go from free to a few thousand dollars, all will make a statement, all will make people remember you when it comes time to budget more money for your product and services. If you want to know what won’t work, hit me up after the holidays and I’ll tell you the worst gifts I got!

 

 

 

Do Your Leaders Need to be Technocrats to be Successful?

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With the U.S. Presidential elections behind us, we’ll continue to see fallout for some time.  Hillary Clinton was considered by many in Silicon Valley to be a “Technocrat“. What’s a technocrat you ask?

A technocrat is someone who’s an advocate or proponent of a Technocracy, and part of the technology skilled elite. A technocracy is a theoretical organized structure of governance where the leaders are actually selected based on their technological knowledge. Like most things, though, the media has used the term to describe an individual who is pro-technology, for the most part.

On the flip side, President-elect Trump (boy that was odd writing!) is not considered to be a technocrat.

One of the reasons millennials voted for Clinton in such huge numbers was she was considered to be more technology savvy than Trump and advocated for technology more than her opponent. The reality is both are 70-year-old baby boomers, who probably couldn’t set up their own email on an iPhone, but one had a better marketing team than the other!

Regardless of actual technological skill, I still believe it comes back the mindset, not age, that you’re either pro-technology (technology is good and will help us be better), or you see technology as fine, but it’s not life-changing (yeah, I can see what you’re saying, but the old way works as well). So few are now anti-technology that it’s not even worth talking about.

It begs the question, though, that if a younger workforce has shown they prefer leaders who are Technocrats, should you be looking for that trait when you go and select leaders?

I believe we should be selecting leaders who are Technocrats and here are some reasons why:

1. A younger workforce is more likely to follow a leader who is pro-technology.

2. We need our leaders pushing our organizations forward and one of the best ways is through technology advances.

3. Having a technocrat mindset is more akin to having a strategic mindset. If you’re constantly thinking about how technology can advance your business, you’re being strategic, as compared to just running your operations the same way they always have been.

The hard part of selecting technocrats is almost anyone in today’s work world under the age of sixty will tell you, “of course, I’m pro-technology!” When in fact, most have no idea what that even means. Saying you’re pro-technology and being pro-technology are two very different things.

Yeah, I use Netflix. No, I have no idea how my kids set it up. Just because you watch Netflix doesn’t make you pro-technology. Liking technology and taking a keen interest in how it works to make your life better are two different things. Technocrats want to know more. They might not be able to write code, but they dig in beyond just the surface.

The key to selecting technocrat leaders is to have them give you specific examples around how they’ve used technology to push their organization or department forward? What was their role in the selection process? Why did they select one technology over another? Technocrats will love these questions and will really take you into the weeds with their answers.

Just being a technocrat won’t make a leader candidate a good leader. We all know all of the other leader traits we are looking for in selecting our next leaders. It’s my belief, though, that as we move forward, our leaders need to be technology savvy if they truly want to connect and lead a younger workforce.