Category Archives: Culture

The One Fix to Talent Acquisition You’re Too Afraid to Implement

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There’s a ton of reasons we are afraid of stuff. I was never scared of the dark, but for some stupid reasons, I’m scared of bees. I know that I’m not going to die from a bee. I’ve been stung. It hurts, you get over it. Yet, I hate when a bee is buzzing around me!

I think most people are afraid to be ‘found out’ professionally. To have it discovered that we aren’t as good as we think we are. Every function has hickeys. Things we really don’t want others in the company to see or know about. They aren’t career ending things, still, they are things we aren’t proud about.

In talent acquisition, we lose great talent at points in our recruiting process. It happens way more than it should, for a number of reasons. If you were to truly dig into the exact reason of why each person was lost, it wouldn’t be something most TA departments would be proud of.

Visier recently released their annual Hiring Manager survey. It’s full of great information, one stat that hit me in the gut was this:

What this is really saying is that talent acquisition isn’t giving this information to the hiring manager, or more likely, your hiring managers don’t believe the B.S. you’re selling them on the reasons why!

The majority of TA departments, when asked why a good candidate is lost during the process will come up with candidate problem reasons. The candidate backed out, it was too far to drive. They got an offer from another company and couldn’t wait. It wasn’t the position they truly wanted. Etc.

All of which might be legitimate, but we forget, many times the hiring managers get a different side.  Usually, hiring managers know people, who know people, etc. and the ‘real’ reason will get back to them. It then becomes, “well, Mark was getting the run around from your TA team about his plane ticket costing too much, and he felt like it just wasn’t worth dealing with this at this level”, or “the Recruiter took three days to call Mary back to schedule the interview time and by then she decided to take the other offer”.

The reality is, the majority of TA leaders don’t want to know the ‘real’ reason because it reflects poorly on their team, and on them. That doesn’t feel good! Uncovering the brutal truth is painful and many times embarrassing.

Want to fix your TA department? Find out why candidates truly left your hiring process. If that’s your focus, you’ll quickly have your priorities of what to fix, change, and improve upon.

How do you do this? First, you don’t allow your recruiting team to ask the question. The answers you’ll get back will be ‘massaged’ to make TA look great and make the hiring managers look bad, or at the very least blame anyone else except yourself. Third-party this out, or find a neutral party within the organization that can make these inquiries and report back the results. This is key.

The best leaders want to know the truth. Not their version of the truth, but the real truth. Unfortunately, the truth might be the scariest thing you’ll ever face.

The Joe Biden Employee Appreciation Award

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I’m sure by now most of you have seen President Obama give Joe Biden the Presidential Medal of Freedom. It was very moving, no matter which side of the aisle you sit:

Let’s face it, being the Vice President of the United States is a thankless job. You don’t really get credit for anything besides being a good wingman, which Joe seemed to be to Obama throughout their entire time together in Washington.

So, President Obama did what he could to show his appreciation, and Joe responded emotionally like I think most people would expect. It’s a huge honor receiving the Presidential Medal of Freedom.

Isn’t really all any of our employees want? No, not the Medal of Freedom, to be appreciated for the work you do. To be recognized by your supervisor in the best way you can, publicly, letting everyone know, “hey, Joe’s a great guy, he gave it his all, all the time, and I that truly matters to me”.

Being appreciated is so powerful, yet, so underutilized.

Why?

Because you can’t fake appreciation. I mean you can, but everyone knows, especially the person receiving fake appreciation. Real appreciation is emotional. It’s connected. You can feel it.

You have a bunch of really hard working people in your organization. Not all of your employees, but still a bunch that deserve this level of appreciation. The key is that they get it from the person who actually appreciates them for real. They might not all act like Joe receiving his medal, but don’t be surprised if they do.

Appreciation is the holy grail of engagement.

I Love the Buzz of a Recruiting Team in Full Motion!

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On a Tuesday night recently I stayed late at the office, took my laptop and sat out in our recruiting bullpen. Hearing everyone at once on calls, talking to candidates, selling, recruiting, is like music to me. There’s an energy you can feel, and so can everyone else that’s in the middle of it!

If you do one thing to make your recruiting team better this week, schedule a full team calling party! It doesn’t have to be at night. For agencies, that’s the best time, but I know most corporate TA leaders would struggle to make this happen.

Bring your team together and give them time to prepare, source, etc. Let them know from 10 am to noon, we are all going to call candidates all at the same time. No sourcing, no setting up interviews, no following up with hiring managers, no working on projects. Just one thing, dialing and talking.

Make a contest out of it. The recruiter who makes the most calls in this time will get a prize, or the person who talks to the most people will win. You can play around with different ways to incentivize this behavior.

It’s an amazing feeling having the entire team doing that one activity, together, that is the core of all that you do. The nervous energy, the elevated voices, the positivity is infectious! I can guarantee you that if you do once, you’ll want to do it again.

It’s too easy for us to sit there at our desk and send emails. Source on the internet. Do all that work we do, but not that one thing we all need to do more of and that’s one-on-one conversations with candidates. That’s how you make more hires. That’s how you decrease days to fill. That’s how you increase your hiring manager satisfaction. That’s how you increase candidate satisfaction.

At our core, this is what we are. Recruiters find people, talk to people, and connect people. Most of this can only be done with live conversations. Do yourself a favor and give this a try!

Why do we still hate hiring older workers?

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Over two years ago I wrote a post for Halogen’s Talent Space blog titled: The Gray Wave: Why Companies Refuse to Hire Older Workers. It was very popular when it launched and it still gets great traffic because apparently there are a ton of older people Googling things like “why won’t companies hire older people?”

In the past two years, little has changed within organizations when it comes to hiring an aging workforce. A study in 2015 actually showed that recruiters, in a corporate environment, actually had lower call rates to older female candidates, than to younger female candidates.

Why? Why would a corporate recruiter prefer, consciously or subconsciously, to call a younger candidate over an older candidate? Age alone would tell us that the older candidate probably has more experience, thus, probably should be the first one they would call. But that doesn’t happen.

This is happening because this is exactly what organizations want to happen. 

I know. I know. This isn’t “your” organization. You hire old people all the time. It’s all those ‘other’ organizations. Stop it. It’s you. Now, I’ll give you that you’re fighting against centuries of organizational dynamics to change this, but demographics are going to force this upon you whether you like it or not.

Organizationally, we’ve been trained to hire this way. The oldest employees moved up the career ladder to the top of the organization. Below them on the next rung of management are people slightly younger than them. It continues in this fashion until you get to the entry level employees in your organization that is the youngest.

Sure, once in a great wild, a young buck will rise up and leap over a generation or two into leadership. But, for the most part, we march along, waiting our turn, waiting for retirements and death. This sounds very traditional but if you were to run your demographics for age only by position, you would see this very clearly in almost every single organization, industry, and location around the world.

To be fair, organizationally this started because it was experienced based. The carpenter with 20 years of experience is much better, usually than the carpenter with ten years of experience, and the apprentice has even less experience. It made sense hundreds of years ago.

What this means is that you hire younger, because the hiring manager you’re recruiting for wants someone younger than them to manage. Most hiring managers are intimidated by managing someone who is older than they are, for numerous reasons. Very few would ever admit this fact because it’s akin to saying your racist, but if you run the numbers in your organization you’ll see very few older employees being managed by people who are younger than them.

So, how do we change this?

You have to get your leaders to see the problem, agree that it’s a problem, and be a part of changing the problem.

Your organization needs talent. You have hiring managers turning down talent for reasons that make no sense. If you call them out, you burn your relationship. So, this becomes really hard to change at the individual level.

If your organization values experience and hiring an aging workforce, I would begin tracking this by department and publicly posting this for all to see. When I was at Applebee’s we wanted more female leaders and we made this a measure that executives owned and were measured on, and it got changed very quickly. There is no difference here. It’s a simple bias, just like not hiring females.

Hiring managers who refuses to hire older workers has nothing to do with older workers, and everything to do with a hiring manager who can’t see their own bias.

 

What Are Your Rules for Engaging Your Employees After Hours?

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On January 1, 2017, it became ‘legal’ for French workers to ignore online communications from their employer when those communications were sent during non-work hours. Meaning if your normal work day was 9 am to 6 pm, any communication sent outside of those times can legally be ignored and the employer has no recourse:

With the implementation of this law, the country aims to tackle the problem of the so-called ‘always-on’ work culture by giving employees the ‘right to disconnect.’

While the new law stipulates that employers sort out viable ways to avoid the intrusion of work matters into the private lives of employees, for now the ‘right to disconnect’ foresees no penalties for companies that fail to reach such agreement with workers.

In such cases, employers will be required to “publish a charter that would make explicit the demands on, and rights of, employees out-of-hours,”

While this is currently only the law in France, we know eventually we’ll see this type of legislation begin to creep into many other countries as well. Currently, most American companies have more of an ‘always on’ concept of work communication response culture. Meaning, if I send you a note, whenever I send you a note, I expect a reply when you see it.

Of course, there are organizations and leaders who have taken the opposite stance on this, but those are really few and far between. Those organizations understand the importance of balance between work and your personal life. The problem comes into play as we give our employees more and more flexibility in their work schedule, we also expect more flexibility in how we communicate with them as employers.

That’s the one issue I see with the French law. The French are still working under a very traditional style of work. You go to an office. You do work. You go home. In America, and many other countries, that type of work culture is no longer the norm. So much flexibility has been added into employees working schedule that traditional communication rules of when and how become very difficult to manage, and quite frankly even employees wouldn’t want those rule.

So, should you have after-hours work communication rules? If so, what should those rules be? Here are mine:

1. Salaried employees, with flexibility in their schedule, in leadership roles, need to be available 24/7/365. You might disagree with this, but at a certain level in organizations, you are always available. The one caveat to this is when you have something personal, or an emergency issue, and have set up a communication plan where another leader is covering for you and taking on your responsibility.

2.  Sales pros and leaders must respond to clients in an expected manner when there is a client issue. “Expected” then becomes a negotiated stance with your clients. So, if your clients expects an immediate reply, you should reply immediately. If you’ve negotiated twenty-four hours, then you reply within twenty-four hours. The point being, negotiate communication expectations up front, not when there’s a problem for the first time!

3. Employees are expected to communicate to their leaders about a known issue that could have a drastic impact the organization immediately. After-hours, during work hours, anytime. Salaried, hourly, temporary, etc. If there’s a problem, let someone know. I don’t hold you responsible for taking care of it, but I do hold you responsible for letting someone know.

4. Don’t be a hero. If you’re at your daughter’s school play, don’t leave to answer a phone call just because you see it’s a work number. Let it go to voicemail and return the call, if needed, after the play is done. Don’t return an email message immediately on Saturday night of something that can easily wait until Monday morning. Just because someone else decided to work on Saturday evening doesn’t mean you are expected to work Saturday evening. It might just be that time worked well for them.

5. Don’t expect others to have your bad habits. Just because you love responding to email at 3 am does not mean others will love doing the same thing, and you believing they should makes you look like a terrorist.

What are your after-hours work communication rules?

The One Gift HR Really Wants for Christmas

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Ok, before we get started, stop it. I could have titled this “The One Thing HR Wants for the Holidays” or “The One Thing HR Wants for Chanukah”, etc., but I didn’t the majority of people celebrate Christmas, so I used Christmas. Breath in HR people. (for the record we celebrate both Chanukah and Santa in my house, my kids are equal gift getters!).

So, what would it be? If you could have one thing in HR for Christmas, what would you ask for?

And don’t be lame, “Oh Tim, I would just ask for world peace and have Snapple bring back Compassion Berry” No you wouldn’t! Not if it was real, I mean really real!

I’m sure a bunch of HR Pros would ask for a new HRIS System. I mean that’s what we do during the holidays, we want the biggest baddest fastest new electronic device that will make our lives easier and make us look 10 pounds thinner!   Maybe just an add-on system like a new CRM, or employee referral automation, or mobile employee feedback app, they are all cool and hip!  Who wouldn’t like one of those!?

I’m sure a bunch of HR Pros would ask for the ability to Hire more employees!  What a gift that would be.  Not only for the people getting hired but for your overwork staff and hiring managers who have worked double and triple duty because your cheap boss won’t open up headcount.  HR never has the staff it wants!

I’m sure a bunch of HR Pros would ask for a new Employment Brand!  Oh to be as sexy as Google, Zappos or Sodexo – wouldn’t that be a wonderful environment to work in HR.  Life just seems easier when you work for a sexy brand.  It isn’t actually – but that what great branding does, it makes some idiot like me think it must be easy to work in a great place like that – they should hire me!

I’m sure a bunch of HR Pros would ask for better Talent for their organizations (which is technically way more than one gift but let’s face it, some of us HR Pros don’t follow directions well!).   This is the freaking holy grail, right!  If we only had the top talent (instead of saying we only hire top talent, then hire those who respond to our posts) our lives would be so much easier!

There are so many things we could ask for in HR, but this is why I love HR, for all those gifts I listed above, and for so many more you and I could come up with. We work in a profession where we have the ability to deliver each and every one of those to our organizations.  With enough time, patience, influence, strategy and luck, not one of those things I couldn’t give my organization.  Maybe that’s the best gift of all.

For the record, mine? It would be a ‘Visionary Leader’. That’s the one gift I would ask for.

Those are rare, those are hard to find.  Not many of us get the opportunity to work with a true visionary. Great managers, strong leaders, charismatic personalities, yes; But a Visionary Leader, that is something few get the opportunity to experience.

What would be your One gift you want for HR this holiday season?

I’m Not in the ‘Love’ Business

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It’s almost the end of 2016 for most people. Once Christmas hits and New Years coming a week later, it seems like most of the population just coasts through the end of the year.

You know what happens at the end of each year? People begin to evaluate their life and their career. It usually goes something like this: “2016 was like totally awful. What am I doing with my life? I need to find a job that I love!” (in my head I’m totally saying this in my best 80’s valley girl voice)

I run a recruiting shop. I’m not in the ‘love’ business, I’m in the ‘win’ business.

In recruiting, someone is going to win and someone is going to lose. I mean if you’re good. If you go after noticeably better talent, that talent is actually working for someone else when you find them 99% of the time.

That means one organization is losing that noticeably better talent, and one organization is gaining noticeably better talent. Win. Lose.

Love has nothing to do with being a great recruiter. I mean it’s awesome if you’re one of the crazy ones, like me, who love this game, but it’s not necessary to be awesome. What is necessary is an emotionally unstable need to win.

Great recruiting organizations win. They win at a far higher rate than they lose. We’re not talking baseball hitting, we’re talking great free throw shooting. It must hurt when you lose. It must feel like a first kiss when you win.

Love has nothing to do with winning and losing. Some of the strongest competitors I’ve ever faced really didn’t love doing what they were kicking my butt in, but they had a great passion for winning at anything did.

Too often as recruiting leaders we feel we need to find people who love recruiting. All leaders fall into this trap, trying to get their teams to fall in love with the work they do. The belief that ‘love’ will drive great performance. Which might actually work, but getting someone to ‘love’ work, is really hard, and rare.

Getting someone who only wants to win, that’s much easier to find and feed.

I’m not in the love business. It’s messy and emotional. I’m in the win business. That’s black and white. You either won or you lost, how you react to that outcome tells me how good of a recruiter you are.

The 12 Steps of Recovery for Passionate Assholes

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I wrote a post last week titled, “The 5 Things HR Leaders Need to Know About Developing Employees“. In that post I had a paragraph:

When I was young in my career, I was very ‘passionate’. That’s what I liked calling it – passionate.  I think the leaders I worked with called it, “career derailer”.  It took a lot for me to understand what I thought was a strength, was really a major weakness.  Some people never will gain this insight.  They’ll continue to believe they’re just passionate when in reality they’re really just an asshole.

I then had a reader send me a message and basically said, “This is me!” And I was like, “That was me too!” And then we kissed. Okay, we didn’t kiss, but it’s great to find another like yourself in the wild!

The reality is, I’m a recovering Passionate Asshole.

What’s a “Passionate Asshole” who are asking yourself? Here’s my definition. A passionate asshole is a person who feels like they are more about the success of the company than anyone else. I mean everyone else. They care more than everyone! And because we care so much, we treat people poorly who we feel don’t care as much as us!

Passionate assholes truly believe in every part of their being they’re great employees. You will not be able to tell us any different. They are usually high performing in their jobs, which also justifies even more that they care more. But, in all of this, they leave a wake of bad feelings and come across like your everyday basic asshole.

You know at least one of these people. They’re usually younger in the 24-35-year-old range. Too early in their career to have had some major setbacks and high in confidence in their abilities.

Here are the 12 Steps of Recovery for Passionate Assholes:

Step 1: Realization that your an Asshole, not the best employee every hired in the history of the universe. This realization doesn’t actually fix the passionate asshole, but without it, you have no chance.

Step 2: You understand that while being a passionate asshole feels great, this isn’t going to further your career and get you to your ultimate goal.

Step 3: Professionally they have knocked down in a major way. I was fired. Not because I was doing the job, but because I was leaving a wake of bodies and destruction in the path of doing my job. You don’t have to be fired, demotion might also work, but usually it’s getting canned.

Step 4: Some you truly respect needs to tell you you’re not a good employee, but an asshole, during a time you’re actually listening.

Step 5: Find a leader and organization that will embrace you for who you’re trying to become, knowing who you truly are. You don’t go from Passionate Asshole, to model employee over night! It’s not a light switch.

Step 6: Time. This is a progression. You begin to realize some of your passionate asshole triggers. You begin to use your powers for good and not to blow people up who you feel aren’t worthy of oxygen. Baby steps. One day at a time.

Step 7: You stop making bad career moves based on the passionate asshole beast inside of you, telling you moving to the ‘next’ role is really the solution to what you’re feeling.

Step 8: We make a list of people we’ve destroyed while being passionate assholes. Yes, even the people you don’t like!

Step 9: Reach out to the people you’ve destroyed and make amends. Many of these people have ended up being my best professional contacts now late in life. Turns out, adults are actually pretty good a forgiving and want to establish relationships with people who are honest and have self-insight.

Step 10: We are able to tell people we’re sorry for being a passionate asshole, when find ourselves being a passionate asshole, and not also seeing the passion within them and what they also bring to the organization is a value to not only us but to the organization as a whole.

Step 11: You begin to reflect, instead of react as a first response. Passionate assholes love to react quickly! We’re passionate, we’re ready at all times, so our initial thought is not to think, but react decisively. You’ve reached step 11 when your first thought is to no longer react like a crazy person!

Step 12: You begin to reach out to other passionate assholes and help them realize how they’re destroying their careers and don’t even know it. You begin mentoring.

I know I’ll never stop being a Passionate Asshole. It’s a personality flaw, and even when you change, you never fully change. But, I now understand when I’m being that person, can usually stop myself mid-passionate asshole blow up, and realize there are better ways to communicate and act.

Hat tip to: Kyle Brown (a fellow Self-Identified Passionate Asshole)

 

The Secret to Being Happy at Work

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We’ve all been sold a really harmful lie, by a lot of people.  That lie is:  To be truly happy at work, you must do what you love (or some variation of the same theme). It’s complete garbage that is usually told to you by an ultra-rich person (or celebrity) who can do anything they want.

Someone who really doesn’t have to earn a living because they have a spouse earning a living for them or someone who just flat out got lucky, right place, right time, and does something they actually love.  I know, I know, “Tim, you create your own luck!”, said by the same idiot who’s wife is a brain surgeon and allows her deadbeat husband to be a “writer” at home.

Still, most of us define our happiness like this:

Step 1 – Work really super hard.

Step 2 – Really super hard work will make you successful.

Step 3 – Being successful will make me happy.

I hate to break this to you, being successful will not make you happy.  It will allow you to buy a lot of stuff, you’ll probably have less money arguments and you might even feel good about your success, but if you’re not happy before all of that, there is a really good chance you won’t be happy after to gain success.

Let’s start with this concept:

Work Success ≠ Happiness

Have you ever met someone working a dead-end job, a just-not-going-anywhere type of job, but they are completely joyous?  I have.  I envy those people.  They do not define their happiness in life by the level of success they’ve obtained in their career. Their happiness is defined by a number of other things: are their basic needs met, do they enjoy the people they surround themselves with, do they have a positive outlook on life, etc.  These individuals do not allow the external world to impact their happiness.

Their happiness is derived from within.

In HR I’ve been forced to learn this because I’ve had people try and sell me on that Engagement =’s Happiness which is also a lie.  I’ve had incredibly engaged workers who are very unhappy people and very happy people who were not engaged.  I’ve found over time, I can do almost nothing to “make” someone be happier.

I’m an external factor to their life.  Don’t get me wrong, as a leader, I can give praise and recognition, I can give merit and bonuses, etc. While that might have a short-term impact on an employee’s happiness, it’s not truly lasting happiness that comes from within.

So, how can you help someone find their happiness? 

I think we have to start realizing that you don’t have to ‘work’ at something you love, to have happiness at work.  Putting work into this perspective of life is key. I like what I do a whole bunch, hell, I blog about it! But if I really thought about it, I don’t ‘love’ it.

I love my family.  I love floating on a lake on a warm summer day.  I love listening to my sons’ laugh in pure joy.  I find my happiness in many ways, only part of which I gain through my career. My secret to happy work is finding happiness in a number of aspects with my life.  That way if I’m having a bad day at work, or a bad day at home, I still have pockets of happiness I can adjust my focus to.

What is your secret to being happy at work?

The Worst Holiday Gifts You Can Give Your Employees

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It’s usually HR’s job to come up with the annual employee gift. Most companies are lame and will do the exact same thing every year. If they don’t give a turkey on Thanksgiving, they’ll definitely give out turkeys at Christmas. If they did give a turkey at Thanksgiving, you’ll likely get a ham or a fruit cake for Christmas.

Can I just say Christmas, instead of the “holiday season” or list all the possible options? My family is Jewish, but we get it, almost no company will ever recognize Chanukah, and if they do, it’s usually and insulting, “Oh, isn’t that the Jewish Christmas?!” Ugh. Most of the American workforce follows some Christian-based religion that celebrates Christmas, so it’s just easier to play along with the majority.

At some point, usually right around the pagan holiday of Halloween, someone in HR will raise the question to leadership, “Hey, what are we doing this year for ‘Christmas’ for the employees?”  What they really are asking is, “How much money are we spending per employee for some gift that looks more expensive than what it really is?”  Depending on the organization, it’s a wide range!

Here are the worst holiday gift ideas to give your employees:

  • Company Logo Portfolio – you know those fake leather bound binders with a legal pad inside. Twenty years ago those were so hot! Now, they’re sad. If you give this out as a gift you should be shot. “Oh, great, thanks, a pad of paper I can’t wait to take a picture of this and post it on my Snap making fun of the lame company I work for!”
  • Company Logo Bag – Any bag really. Duffle. Messenger. Backpack. The only time this isn’t lame is when it’s a really nice bag. Meaning the bag, minus your stupid logo, better cost at least $100 per bag. Your $12 limit per employee just makes any bag you choose, sad. Oh, it’s a Herschel bag, okay, you’re good, send me one to!
  • Any Company Logo Item Your CEO Wouldn’t Buy For Themselves – Let’s face it no one wants a crappy polo shirt, or cheap hoodie, or water bottle made in China. If your leadership team wouldn’t buy this on their own and use it, don’t buy it for your employees. If your CEO is a cheap SOB, ignore what I said above and just skip logo items altogether!
  • Any Mass Pre-packaged Food Items – You know what really sucks? Getting a gift basket of elf-sized trial-sized food items made to look gourmet that were probably made seventeen months ago.
  • A Charitable Gift in “My” Name – I love being charitable. I hate when some tries to be charitable on my behalf. You don’t know what I support! I might hate sick puppies and I don’t want money going to them. That’s not your call. My favorite charity is my kid’s college fund! Are you giving me money for that?

Employee gift giving, especially the bigger your organization is, is a tough game.  You don’t want to be cheap, but if you have 10,000 employees, that one endeavor becomes super expensive! The best thing to do is just stop it all together!

You go through one negative year of people complaining they didn’t get their lead-based painted candy corporate logo candy dish, then the next year no one remembers. Instead, let your hiring managers throw potluck lunches and have some fun. People will remember those, have more fun, and they might actually interact with each other!