Category Archives: HR Department of One

Do you root for American Companies to Succeed?

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(I wrote this original post in 2010-ish – but I could have written it today! Updated for today’s COVID crisis.)

As HR Pros I think we have the slight ability to come off as anti-union and pro-management, emphasis on “slight”! It probably comes from too many interactions where we feel our hands get tied with contract language that either negatively impacts our ability to do our jobs effectively, or language that just lacks plain common sense.

The one thing I always hope for though is, in the end, the union and management still have the same goal (I said I hope!) to make the company successful. Having a successful company usually ends up working out well for both parties. A successful company has more profits, more profits allow for larger pools of dollars to negotiate over, and while both parties never get everything they want, both get more for sure. If the company isn’t successful both don’t get more. Pretty easy to figure that out.

Years ago, 60 Minutes interviewed then General Electric CEO, Jeff Immelt, and he made a very interesting comment at the end of the interview when talking about his own employees at GE, that got quite a bit of media play –

“They root for us. They want us to win. I don’t know why you don’t.”

The “you” at the end of his statement, was America!

His point is that people around the world “root” for their local companies to succeed. In Germany the German citizens root for Siemens to be the best in the world, the Japanese want Toshiba, Honda, Toyota, etc. to be wildly successful.

In America, we have too many citizens who think our big companies are “evil” if they are succeeding. Isn’t that strange?

I get why this tide has turned too many big companies have done bad things so we think it’s alright to put them all into the same bucket. But that goes against all common sense. If we want a strong economy and more jobs, we need our companies to kick butt!

I hear people, in the media, on blogs, in person, etc. rail against American corporations for being profitable, for hoarding cash, for basically being a successfully run company. My company works with General Motors. During the Great Recession when GM declared bankruptcy and the government bailed them out, as a supplier, we had to make some concessions if we wanted to continue that relationship (I think anyone of us running the company would have asked for the same thing). GM has once again become profitable, they renegotiated our contract and increased our contract.

Now, GM doesn’t determine if my company stays in business or not they are a small part of our overall business but I root for them to succeed. I hope they make a Billion dollars a day! I hope Marriott and Amazon and Apple do the same. I hope all the Banks succeed. We need all of our American companies to be successful, globally.

Here’s what I know. I have friends and neighbors who work for GM some in management, some on the line. When they go out and buy a car/truck/SUV they buy GM.  They want their company to succeed. They want their company to make money. It’s good for their family, it’s good for their cities and it’s good for America.

I root for American companies to succeed (quite frankly I root for all companies to succeed!).  Do you?

Are Low Deductible Health Insurance Plans Really the Best Plan?

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It seems like right now so many folks are paying attention to their actual health insurance for the first time! Turns out, when people are dying in a pandemic, we will finally pay attention to what kind of health insurance we have from our employer.

There are basically a few kinds of plans that most folks have in the U.S.:

– Low deductible plan – you pay more upfront, but if you get sick you pay very little in terms of bills overall.

– High deductible plan – you pay less out of your check on a weekly basis, but when you get sick you will end up paying a much larger portion of the bill.

– HSA plan – this plan is less used because it’s confusing but basically it’s a combination of you paying a portion to a savings account which helps you pay for normal healthcare expenses, but also has a high deductible safety net in case something major happens to you, you won’t go broke.

Most people have a bias towards low deductible health plans. Low deductible plans are chosen the most because we fear that what rarely happens. So, we pay a ton of money to have great healthcare coverage, but most of us will never come close to using the coverage we have. Few chose high deductible because we are scared something might happen and we don’t have the money to pay for it. Even fewer chose HSAs, even though it might be the better overall option, but again, we really fear the cost of something bad happens.

This is the basis of almost all insurance, fear.

We almost always choose the most coverage we can get, even when it costs us more in the short-term and long-term. We love safety. We are also, for the most part, really stupid when it comes to math and more specifically statistics. If we did understand basic statistics we would always choose the high deductible plan and put the weekly difference into a conservative investment portfolio. After a decade or two or three we would have this giant mountain of cash, at least about 99.6% of us would!

Fear is a powerful drug.

We buy car insurance and are given options like $250, $500, or $1000 deductible in case we get into an accident. Most of us will choose the lower amounts even those the vast majority of drivers never get into an accident. We buy flood insurance for our houses even when we aren’t in a flood plain because the one hundred year flood plain is a mile away from our house.

So, why am I talking about healthcare deductibles?

We are moving into a high unemployment environment. People are also going to be short on cash, so there’s a good chance when your next open enrollment happens you’ll have more people who will choose a high deductible, cheaper plans. In HR, this pains us greatly, because we want everyone to have the “best” insurance possible.

Why does HR want this? Because we deal with the fallout when someone chooses the high deductible insurance and then something happens and all of sudden it becomes ‘our’ problem to help this employee. So, to not have this pressure, just push everyone to a low deductible.

I’m telling you this is bad advice. HR is giving bad advice. Safe advice, but bad advice, based on math. Real math, not HR math.

 

Are you more productive working at home? #WFH

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If you want and like working from home, your answer is “Yes!”

If you hate working at home and can’t wait to return to work, your answer is “No!”

The truth?

Some people can be productive anywhere. You could put them on the moon and they would find a way to get done what needs to get done. Many of us, need a great deal of structure and guidance, and proper motivation.

We have this giant Work from Home experiment going on right now and a lot of HR folks are pointing to this and going, “See! I told you it would work!” But, is it really working?

The problem is what most of us are doing right now isn’t truly working at home. If you are trying to do childcare to co-habitat with multiple people in a house all trying to do work, it’s not really what a normal work at home situation would be.

Pre-Covid most studies on Work at Home were done by folks who had a mission to get more people to work at home, so quite frankly, I think most of those studies are crap. They didn’t really set out to see what situation would be better, only that working from home is better.

One of the main issues we see with working from home is that your real workers, those ten percenters who put in the most work, put in even more when working from home which could lead to burnout of your best talent. So, you might see productivity gains, but it’s not equal across the board. Like most work, the vast amount of gains is coming from folks who already probably gave you the most!

I’m not a work from home hater by any means. I think it’s a great way to add some flexibility for those employees who need it and can actually make it work. To be very clear, that is not all of your employees. The vast majority will not be more productive at home. And those who love working at home the most might actually be your least productive.

So, should you allow your employees who can continue to work from home? I think during a pandemic the answer is yes! I think once this is all behind us, we have to look at productivity in a normal work from home environment and make those determinations on our own.

In the small sample size, I have with my own company I know there are folks who would kill it no matter where they were working, and I have some folks who better get ready to return to the office!

The key to working from home isn’t your ability to actually be able to work at home. It’s your ability to be as good or better working at home as you were working from the office, in a normal business environment. We are not in a normal business environment. So, you working at 40% compacity at home doesn’t mean you’ve proven anything.

So, during this great Work from Home experiment, do you think you are more productive, less productive, or about the same? Hit me in the comments and let me know what you think!

The New Normal for Hiring Hourly Employees!

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Not many of us are actually doing a ton of hiring right now. How do I know? There are 25 million people who applied for unemployment! That means there’s probably another 75 million that are currently under-employed or utilized.

This means that when we all get back to the ‘new normal’ of working, a bunch of stuff is going to change! How we attract, select, onboard, etc. can not be the same as what we did only sixty to ninety days ago.

Hourly hiring has always been a very “hands-on” endeavor and we must change that! My good friend and Recruiting Expert, Madeline Laurano has done a major research project looking specifically at hourly hiring. I’ve been spending time interviewing TA and HR leaders on the changes they are planning moving forward, and we are going to share with you all of those ideas and strategies!

Join us for a free Webinar on Tuesday, May 12th at 1pm EST: The New Normal for Hourly Hiring: 5 Strategies TA Leaders Must Consider Moving Forward! 

I’m so excited to have this conversation and share the information that Madeline and I have found! It’s always a great time just talking shop with her, and this is a topic we are both passionate about.

Thank you to the great folks over at Get.Fountain.com for sponsoring this and allowing us to present this information. Fountain is an easy to use Hiring Software trusted by the world’s leading companies. Source, screen, and onboard your hourly workers, giving them a great experience without all of the physical high-touch!

Your Hosts with the Most!

What does the C-suite want out of an HR Leader?

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You may be sitting at home right now, asking yourself this very question! I wonder what my CEO prefers I do in my role. It’s a valid question, and one I find that great HR leaders already know the answer to, because they ask the question, often!

When I wrote my SHRM published book, The Talent Fix, part of the research I did was to interview hundreds of c-suite executives. CEOs, COOs, CHROs, CIOs, etc. I wanted to find out what made a world-class HR and Talent leader versus an average leader. From that research came some definite DNA traits.

It’s fascinating to have these conversations, and one thing I did was pull them away from just talking about their current HR and TA leaders. All that would turn into is a performance review, and they were giving it to me, not the person who needed and wanted it! We delved into the concept of if you could choose the ‘perfect’ leader to run your HR and TA functions, what would that person look like? What would they do differently than all before them?

Here is what your CEO wishes we would do in our role as HR and TA leaders:

1. Provide Data-Driven Solutions.

So often what we provide our solutions based on gut and feel. Solutions that are generated to be CYA and eliminate HR work, while increasing work on our employees. Data-driven solutions are desired by the c-suite because it shows you understand the goals and outcomes of the overall business and you are designing a function that will help meet those outcomes. Old HR used subjective measures of success because those were easy to meet. New HR, better HR, uses the same measures of business success that our c-suite uses to measure actual success.

2. Increase your Executive Presence to become that Executive Mentor.

It’s really lonely at the top! I know, I know, cry me a river for the CEO and her new Mercedes SUV, right!? But seriously, think about the role of CEO. As a CEO you can’t really just go to a direct report and say, “Hey, I need some help, I’m not sure I’m doing the right thing!” That will never happen! But as an HR leader, we have this ability to be that confidant and executive coach for our c-suite, but only if we actually put ourselves into that role! That takes executive presence. The greatest HR leaders I’ve been around in my life, all played this role for their c-suite!

3. Be a Futurist.

Our CEOs believe we are firefighters, first responders at our best. While we love our real-world first responders, being viewed as that by your leader in HR isn’t a good thing. Having to fight fires all day, every day means we can’t figure out how to get ourselves out of the firefight and begin building a better state of being. Our c-suite also believes we do not have the level of technical savvy to even choose our own tech stack, so they choose it for us like we are children. Becoming a futurist, pulling ourselves above the fires, and building a strong understanding of how technology can help every aspect of HR, will put you on another level of HR and TA leadership.

Becoming great at anything isn’t easy. Don’t allow yourself to be told by anyone that it is. It’s something you’ll work towards the rest of your career. I find that super exciting, as lifelong learning and development is what keeps HR and TA new and interesting to me every single day!

I’m an SHRM-SCP. I’ve been certified in HR for over 20 years! I’m proud of the certification and the continual learning I’ve done to increase my skill sets. I recommend you take a look at SHRM Education Spring 2020 Catalog and pay close attention to these programs and e-learning modules:

  • 32 – Consultation: Honing your HR Business Leader Skills
  • 33 – Investing in People with Data-Driven Solutions
  • 34 – Powerful Leaders – Transform your personal brand and executive presence. Strategies for Leadership in HR.
  • 35 – Future of Work Fast Track

Use the code “HRRocks” when registering for a Spring or Summer SHRM Educational Program and receive $200 off until May 15th! (excludes SHRM specialty credentials and SHRM SCP/CP prep courses)

Are We Still Pissy About Unpaid Internships?

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Back in the height of the Great Recession (think 2008-2010), when we had double-digit national unemployment numbers. It was dark times, especially for those students who were graduating and those trying to get internships.

Most organizations in hard times cut internship programs. It’s not that they are not important to recruiting, it’s just the ROI drops as unemployment numbers rise. If you have a lot of candidates, it’s tough to spend valuable resources on interns who aren’t really adding much value, if any, to most organizations.

Internships, at its core, is mostly a one-way proposition on the front side. We hire you to get experience. We pay you. We hope you’ll come back and take one of our open jobs and in the future help us be successful. It usually works out, but it’s not a guarantee. In hard times, “not a guarantee” is a hard budget item to get approved!

During the Great Recession the idea of offering “Free Internships” was being used by many organizations and a lot of people lost their minds!

“You have to pay people for the job they do!” “All Interns should be paid fairly!”

Basically, this all went away pretty quickly because the economy took off and we got to the point where we weren’t just paying interns, we were competing for interns and developing all kinds of programs and incentives for interns because talent was so scarce.

The argument wasn’t really solved, it just disappeared because it was no longer relevant. Well, say hello to my little friend! The Free Internship concept is back! Thanks, COVID!

Let’s talk a little bit about our current internship situation!

  • Most organizations have canceled internships for this summer. There will be significantly fewer internships for the summer of 2021, as compared to summer 2019
  • As unemployment rises and layoffs grow, more will cancel these programs.
  • New graduates who can’t find jobs, need experiences to build their resumes.

Should we offer Unpaid Internships? 

YES!!! 1000% YES!!!

Now, let me explain. If you can afford to pay your interns, but be a dick and not pay them! If you can’t afford to pay interns, but you can afford to give students and graduates valuable experiences, give them those experiences!!!

I never understood the argument that you must pay interns for their time. I did student teaching as part of my undergrad degree. I worked a full semester as a teacher and I paid full tuition and never got a dollar for that work! My wife is a Physical Therapist and she did many practicums (medical internships) where she had to pay for school, work full time without pay. Many professions have this happening.

We turn a blind eye to these examples and just believe it’s part of getting that degree, but it’s truly no difference. The reality is, the experience you get, the ability to put that brand on your resume and have a professional reference is very valuable. So, working for free almost always works out for the best for those who take on those experiences and give it there all.

For the record, I have paid my interns. I will pay my interns this year. But, I can’t tell you I’ll always be able to pay interns. At that point, I have a decision to make. Not have interns, which only hurts those kids who need an internship, or have unpaid interns. I’m completely comfortable having unpaid interns, as I know the value it gives those individuals.

I’ve gotten questions recently about unpaid internships, as I hear so many people canceling their internships for this summer. “Can we have an intern work remotely and be unpaid?” Well, it’s not officially an employee, but if you want to “mentor” a student, and that student what’s your mentorship, nothing is stopping you from helping that person out!

Understand, if you aren’t going to pay someone, you get what you pay for. But, I also truly believe that a student who says, “Hey, I can give you twenty hours per week to learn the business” we have a moral obligation to help these students out in a time of crisis!

Okay, hate me in the comments – but we need to be open to Unpaid Internships!

Would you choose to live at your job 24/7 for a month? These workers did!

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40 employees of Braskem America in Marcus Hook, PA unanimously decided they would lock themselves in their plant for 28 straight days, so they could safely make N95 masks for healthcare workers. Day and night, they worked, ate meals with each other, and slept at the plant to ensure there would be no spread of the virus to the products they were making.

The workers spent 12-hour shifts making polypropylene and a non-woven fiber in N95 masks, hospital gowns, and sanitary wipes.

Braskem has given the workers “enhanced employee compensation” for their work.

They were provided an onsite kitchen and supplies to sustain them as they operated the manufacturing facilities in isolation, according to Braskem.

Workers got TV breaks and drive-by visits from family during the 28-day period.

You might be thinking to yourself, “Well, I would do the same thing!” Especially given that most of us have just spent a full month or more with our families in lockdown in our houses! And I believe many people would have sacrificed as these employees did for the betterment of the healthcare workers who desperately need this PPE.

But don’t kid yourself, I’m sure this was an emotional decision for many! It’s not like the workers of a manufacturing facility do this on a normal basis. Most probably don’t travel for work, so they see their family and friends every single day. Going a month without that contact had to really difficult! I don’t like going for three days without seeing my dog!

The HR person in me loves this story and also knows that somewhere out of this probably comes a wedding, or bad breakup, or a baby! You just don’t keep 40 people together for 28 straight days, day and night, and not have some stuff go down! If HR has taught me anything, it’s humans will be humans!

I know the reality of this situation is this company was doing what companies do. Because of a crisis, they have a very short-term opportunity to make some great money and in the process help healthcare workers, help their employees, and help the stakeholders of that organization. It’s a win-win-win all the way around. It doesn’t stop this being a great story and we need all of those we can get!

So, my question for you today is, would you be willing to spend 24/7, for a month with your co-workers and your co-workers only!? Working, eating, sleeping, side by side? Hit me in the comments!

I loved that one of the workers being interviewed said one of the things they took for granted was being able to work next to someone and sit down to eat next to someone and not have to be six feet apart or even worry about that. When they came out into the ‘real’ world they realized they took stuff like that for granted.

Your “New” Most Valuable Employees!

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What happens after you test positive for COVID-19, go through the illness and come out on the other side? Freedom! That’s what!

Like most viruses, once you have that virus your body builds up an immunity against it, and you are highly, like getting hit by lightening highly, unlikely to get the COVID again, no matter what you read on that red-state political site you read! Again, science.

This being the case, for the next 12-18 months, we are going to see some strange things happen socially and in our workplaces.

We are going to have employees who can come back to work in any situation and not have to worry about catching the virus, but can still pass it on to others if they aren’t still following sanitizing protocols. They can go to the movies, to the bar, out to eat, with almost no worry for themselves.

Maybe we’ll even give them a card they can show the police so these post-covids can gather together and without the worry of being arrested or disbanded. Or put make them wear a red letter on their clothes… We’ll watch them outside having fun as the rest of us who haven’t had the virus stay sheltered and isolated.

The reality is we would be naive to not understand the value of someone who has already had the virus and is now back to normal health-wise. We employees will be to do things right now, and guess what? You won’t be able to choose which employees you get in this capacity! It might be one of your best, or it might be one of the ones you wished you had fired.

These employees will be able to travel out to your clients. Go visit customers. Work on the shop floor next to each other and somewhat get their lives back to normal. Those who are pre-virus healthy will have to assist these folks from afar in the best way we can.

Think about the biggest dip-shit you have on staff right now. Now, imagine your biggest customer has this big project and they are telling you that you must have someone onsite come and meet with them, and don’t send anyone who can give us the COVID. Okay, great, we’ve got Marty who spends most days in the bathroom looking at Memes now being the face of the organization to our most valuable client.

Could happen. Is Marty ready? Are you ready? Do you even know which of your employees will be on this list? Are you tracking them and do you understand their importance?

Post-Covids will have their run of the world for a bit. They’ll be extremely valuable to every employer. While we might have high unemployment for a bit, can you imagine those forward-thinking companies who are out there hiring all the post-covids?

Who would have thought that a major skill in the modern workforce would be simply your ability to survive!?

Getting Your Hiring Managers to Stop Sucking! (Video)

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I was out in San Francisco a few weeks back at SmartRecruiter’s Hiring Success conference. The theme of my talk was about this often strained relationship that HR and Talent Acquisition has with our hiring managers!

For the most part, Hiring Managers tend to Suck! And I dig into why do they suck so much, and how can we get them to stop Sucking!

Check it out!

Want to get your hiring managers to stop sucking? Send me a note and I’ll come do a Hiring Manager Intervention at your company!

You supply the Antibacterial gel and mask, and I am there!

Would You Be Willing to Guarantee a New Hire One Year’s Worth of Pay and Benefits?

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“People don’t want more choices. They want to be more confident in the choices they make.”

– Scott Galloway

It’s hard to hire not because there isn’t enough talent. There are all kinds of talent. In fact, there has never been a time in our lives where it’s been easier to actually find that talent and connect with that talent!

The technology and access we have to candidates have never been better. So, why is it so damn hard to hire!?

Candidates are fearful of making a bad decision. I might not love my current job, but at least I know what I have. I know the good and the bad. If I move and make a change, I’m not 100% sure of what I’m getting myself into.

So, would your organization be willing to take that fear away from me? 

Just take it clean off the table. If you take our job, we know it’s a stressful decision, we’ll sign a contract where we will play you a guarantee one year’s salary and benefits, no-fault. Meaning, at any time in the first year, if you, or we, decide this just isn’t working out, we’ll pay you the balance of that first year’s salary. It’s a no-risk offer to come to work here!

Would you do that? Why or why not?

If we do our jobs really well, in terms of sourcing, screening, assessing, vetting, and selection, this is really a low-risk proposition for the company, and it might actually help us land some of the best talent that is just a bit more conservative in their decision making. Think about who is naturally conservative in their thinking? Engineers, highly intelligent, logical people like scientists of all types, medical professionals, accounting types, legal types, etc.

You know those hard to land hires!

The dirty little secret of doing something like this is it’s basically almost no risk because most professional hires, given a proper courting process, don’t leave within twelve months. You wouldn’t do this with high volume hiring, but you could do it with your hard to find, low volume hiring.

What do you think? What am I missing? Why would our executives support this or hate this? Hit me in the comments.