Monthly Archives: May 2017

‘Divided America’ is a myth – @Jobvite 2017 Job Seeker Nation

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Jobvite does an annual study called Job Seeker Nation where they go out and survey over 2,000 Americans. The data is fascinating from an employee and candidate perspective. This year’s study found that 80% of Americans believe the country is divided, but when you dig into the detail of their responses, you find that’s not really true!

Sure, at a high level you have Dems and Repubs. Rich and Non-rich. Big city and country. Anything from far enough away can be divided into two sets. But, when you really dig into individual beliefs, you find that Americans are that different in their beliefs.

You can access the free, 35-page report from Jobvite!

Here are some of the highlights I pulled out of the data:

– Women negotiate less than Men for salary increases. We’ve known this for a while, but the data also showed that 87% of men who negotiate get a higher pay, and 80% of women who negotiate get higher pay. So, what does this tell us!? HR pros and Hiring Managers are awful negotiators! Also, it’s a candidate market! So, negotiate!

– 68% of job seekers do not believe Diversity is very important when selecting an employer. Only 36% of Women believe it’s very important, 60% of African Americans believe it’s very important. This isn’t to say that the majority don’t find diversity important, it’s saying that most candidates actually find other things more important!

– The lower you get paid, the less loyal you are to your employer. I think we all can understand the psychology behind this. If you have a great paying job, you’re probably more likely to be loyal to help keep that job. If you’re paid like crap, you probably don’t care as much about keeping that job.

– 46% of job seekers find it harder in 2017 to find a job, than in 2016. I found this unbelievable! I can walk outside of my office, right this moment, and within a quarter mile find at least ten business begging for employees. There are more jobs than job seekers, so why is it more difficult for almost 50%!?

– Get used to Hyper Job Hopping. 46% of Millennials will change jobs every 1 to 3 years. So, those hiring managers who have job hopper-itis when it comes to looking at resumes better get over it! That being said, I still don’t buy into the candidates who’s jumping a new job every year.

– Cover letters are dead. 58% of younger workers did not submit a cover letter on their most recent job application, but 26% of recruiters still view cover letters as critical to their decision to hire. That means 1 out of 4 of your recruiters have no clue at what they’re doing!

– You have a 13 times better chance of getting a job through a referral than applying on a job board. 13 times! That’s no joke. If you really want a job, find a referral, work your network, stop applying!

– 28% of younger workers analyze your company culture using Instagram. Candidates believe IG gives them better insight into your true culture over your career site.

I could go on all day with this stuff, I barely scratched the surface of what’s in this report. Go download it for yourself. We’ll basically be seeing screenshots of this study in every conference PowerPoint for the next twelve months!

Three overall key takeaways I took from the study:

  • We are more alike than different when it comes to being job seekers
  • Companies have shaped the behaviors of job seekers more than job seekers are changing company behaviors related to job seekers
  • If you hang onto your old ways of treating job seekers, you’re only hurting your own organization, not the job seeker

 

T3 – @Skillscout – Experiential Hiring through Videos

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This week on T3 I take a look at the employment video development company Skillscout. Skillscout is a platform for employee-generated recruitment videos. They help you develop job videos and work samples to help organizations hire candidates who are a better fit for the job and the organization.

I became aware of them when I posted the question, “Why don’t we have technology that will, easily, allow organizations to make their own employment branding videos?” I should have known, someone much smarter than me was already on top of it, and being successful at it!

Skillscout has developed a process that will allow you (yes, you, TA and HR pro) to make your own employment videos for your organization. They actually send you a video kit and step by step how-to guide. You take the kit, your iPhone and go start videoing. They show you how to upload your videos and then you sit back and wait for the final product.

They have a team of folks who take your videos and produce them into a very professional looking, branded video that you can use on your career site, with social media, etc. Here’s an example of a finished product:

Skillscout also

What I really like about Skillscout:

– They give you both options of Do It Yourself video, or they’ll also come on site and help you. Then once you become comfortable with how to do it and what to shoot, you can start doing your own shoots for all kinds of employment branded video in your organization.

– With Skillscout videos you can make video job postings for all of your jobs. This gives candidates a much better understanding of the job they are applying for and what they’ll actually be doing in the job.

– Skillscout was originally developed to be used within manufacturing to also be able to use video to screen applicants. Where the applicant watches a video within your career site then answers questions or is directed to do a certain task to demonstrate skill.

– When I first saw Skillscout I was thinking about how this could be used within a white collar environment, but Skillscout has actually used this very successfully to help companies attract more and higher quality blue collar workers.

– Cost is extremely reasonable. For a normal 90 -180 second of employment branding fully produced video you’ll pay around $20,000. Skillscout does this for a fraction of that cost. They’re pricing is transparent and listed right on their website.

I love the fact that Skillscout gives some really great direction to get you started with video, but once you get going they also will help you with more culture related videos as well. A technology and company like Skillscout truly help SMB and mid-sized talent acquisition shops to be on a level playing field with enterprise-sized organizations and budgets. If you are in the market for video, this is a must see.

T3 – Talent Tech Tuesday – is a weekly series here at The Project to educate and inform everyone who stops by on a daily/weekly basis on some great recruiting and sourcing technologies that are on the market.  None of the companies who I highlight are paying me for this promotion.  There are so many really cool things going on in the tech space and I wanted to educate myself and share what I find.  If you want to be on T3 – just send me a note – timsackett@comcast.net

‘Short-timer’s’ Guide to Getting Fired (Dead employee walking edition)

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You know what happens when someone is on the path to being fired?  They start doing all kinds of strange things.  They’re actually fairly easy to spot, and if you follow these rules and guidelines you will be able to pick them out or know if it’s you that is about to be terminated.

In the HR game, we call these people about to be fired or leave our organization, ‘Short-timers’ (they’ve only got a short time left!).  I also like to refer to them as ‘dead employee walking’, because so many hiring managers will know for months they want to terminate an employee, but they don’t.

Instead, they begin to treat them like they’re dead.  They ignore them, stop giving them work, ‘forget’ to invite them to meetings, etc.  Almost like they’re dead.

Regardless of what you want to call them, I think we owe it to give them some rules about what to do and not to do when they hit a period of their soon-to-be-over employment.

Short-timer’s Guide to Getting Fired:

  1. Don’t start working harder. You’ve already been shot, you just don’t know it yet.  You working harder to try and save yourself just looks sad and pathetic. You had a chance to save your job, now is not the time.
  1. Don’t start talking about how you’ve been wronged. You actually might be wronged, but no one wants to hear it, and me talking to you puts me in your camp, and I don’t want to be in dead employee walking camp.
  1. Do start lining up references from those who still like you. You’re going to need references from your last employer. Do that now. It’s hard to say no to your face. It’s easy to ignore your email and phone calls after you’ve left.
  1. Do start slowly take personal effects home, little by little, so not to be noticed. This way when the big announce happens you aren’t asking people to help you carry stuff out to our car.
  1. Do start looking for a job. It’s one million times easier (that’s an exact figure from my research) to find a job when you have a job than when you don’t have a job.
  1. Don’t profess your love to a co-worker on your way out. It’s really not a great romantic time to do something like this. “Hey, Tina! I’m out of here! But I’ve always wanted to hook up, call me!” Yeah, just what Tina needs, an out of work slacker to add into her life.
  1. Do clean out your computer files and delete all search histories. You know what we do when you leave? We look at your search history on your computer and laugh. Laugh loudly and often. We don’t know exactly why you were searching for an all-black toilet seat, but it’s funny not to know!
  1. Don’t start trying to take other people down with you. Here’s the deal; you’re about to get fired. You are trying to bring others down with you won’t work because you have no credibility.  In fact, it will probably just quicken your exit.
  1. Don’t burn bridges. It’s a small world when it comes to professions and employment. That boss you tell off today might be the same executive that stops you from being hired someplace else down the road.
  1. Do burn all of your corporate logo wear. Yeah, like you’re really going to wear your old companies gear when you got fired! No, you’re not.  Burn it.  Have a party and dance around the flames.  It’s cathartic, in a way, to rid yourself of these signs and symbols of a part of your life that is now over.
  2. Take a bunch of office supplies home. You know what you need in a job search, office supplies! Plus, now that you’re on the unemployment, you don’t really have extra money to spend on office supplies, so start hoarding while you can!

People Who Are Always Late Are the Real Terrorists

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I have a confession to make. I’m anally retentive on time. I’m so on time, that if I’m ‘on time’ I think I’m late. For me, being on time means I’m ten minutes early to whatever it is I’m scheduled to do.

If I know I might be late, I get anxiety. My close friends, and my wife, know this about me and usually if they know I’m feeling frisky, they’ll push this button!

Look, I get it, I’m not proud of this. We all carry around our own demons…

My take on this is there could be worse things in the world I could have problems with! I could be a drug addict. I could kick puppies. I could be completely rude and annoying and show up late to stuff and put other people out and show how I don’t care about them by not respecting their time and making them believe I must be more important than them by showing up after the agreed upon time! Yeah, like those things!

So, one of these always late terrorists put together an article recently and basically said that people who are always late are “more successful and live longer, says Science”.

You can bet, I took offense to this! It goes against every fiber of my being not to be late!

So, here’s a bit from the article and the ‘science’ they claim to have to back this up:

In DeLonzor’s book ‘Never be late again’, she says: “Many late people tend to be both optimistic and unrealistic, she said, and this affects their perception of time. They really believe they can go for a run, pick up their clothes at the dry cleaners, buy groceries and drop off the kids at school in an hour…

In a study of salesmen carried out by Metropolitan Life, “consultants who scored in the top 10 percent for optimism sold 88 per cent more than those ranked in the most pessimistic 10 percent”. Their performance is better because their outlook is better…

People who are late, but genuinely don’t mean to be – the ones who want to be considerate, often live in the moment and find it hard to save for the future, says Alfie Kohn on Psychology Today. Some people “can’t summon the self-control to be on time” which would mean that person “probably has trouble getting his or her act together in other ways as well – say, around saving money or saying no to junk food.” Oops.

So, if you read the entire article the ‘science’ is basically this:

1. People who are late are optimistic.

2. Optimistic people in a sales role will sell more.

3. Selling more means you’re more successful.

4. Thus, People who are late are successful.

Apparently, people who are late also are bad at math and regression. Since you can not correlate being late to optimism to success to jump and put all those together!

Let’s face it, people who are late are awful people, and usually unsuccessful because they’re probably constantly trying to catch up from being late, and most likely fired often because they fail to keep commitments they made. Because they’re fired and constantly running behind, they’re most likely, also, stressed out more often than the fine, well-standing folks who show up on time, and that stress is a killer!

I have to assume the person who wrote the article was running late so they just made up some data and science to fit their lateness. I don’t condone it, but I understand. The habitually late need our help. It’s really more of a disease than a conscience decision. We might want to put in some legislation to give them extra protections. I want to be empathetic to their difficult plight of showing up to commitments on time! I’m not a monster.

Seriously, if you’re one of these terrorists, just know that everyone, deep down, hates you with a passion.

5 New Rules of Work

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I’m usually a big fan of Fast Company articles (in fact my friend Lars Schmidt is now a regular contributor to FC and his stuff is awesome!)but this one seemed like the biggest contrived piece of new-aged garbage, I just had to share!

The article has a great premise: These Are The New Rules of Work.  You know, one of those articles that will show us all how we use to do work and how we now do work. Well, maybe, but also how we hope we could do work like they talk about in magazines like Fast Company, but we really don’t because we live in the real world.

Here’s a taste:

Old Rule: You commute into an office every day.

NEW RULE: WORK CAN HAPPEN WHEREVER YOU ARE, ANYWHERE IN THE WORLD.

Cute, but I actually work at a job where we go to the office each day, like most people in the world. So, while it would great to work in the Cayman Islands, my job is in Flint, and if I don’t come in, I don’t get paid. Which makes trips to the Cayman more difficult.

You get the idea.  It was written by a professional writer, not by someone who actually works a real job. Writing isn’t a real, normal job. When you write freelance, you can actually work from anywhere, because you basically work for yourself!

Here are the others:

Old Rule: Work is “9-to-5”

NEW RULE: YOU’RE ON CALL 24-7.

Well, you’re not really on call 24-7, you choose to be ‘connected’ 24-7, there’s a difference.  I do believe that ‘leaving’ your job at the office was a concept that was overblown for the most part in our parent’s generation. They claimed to do this, but only because they didn’t have email and smartphones and laptops. Let’s face it, our parents would have been just as connected given the same technology.

Old Rule: You have a full-time job with benefits.

NEW RULE: YOU GO FROM GIG TO GIG, PROJECT TO PROJECT.

There’s no doubt there is a rise in the use of the contingent workforce, but this doesn’t mean it’s necessarily chosen by the worker.  True, thoughts have shifted that many people no longer want to work at one company for forty years, but much of that has been shaped by companies and economics. When you live through an entire decade of layoffs and downsizing, you begin to think of the work environment as more transient. The crazy part about this mindset is organizations still feel like candidates should want to stay at a company for forty years, even though they can’t, and won’t, guarantee that for you.

Old Rule: Work-life balance is about two distinct, separate spheres.

NEW RULE: FOR BETTER OR WORSE THE LINE BETWEEN WORK AND LIFE IS ALMOST ENTIRELY DISAPPEARING.

This is the one rule I actually agree with.  Again, from a day when you could actually separate yourself from your work and personal life. In today’s ultra-connected world, it becomes very difficult to do this. I think most people get tired of living two separate lives, and just want to live one. This is who I am, professionally and personally, take me a whole person, or not.

Old Rule: You work for money, to support yourself and your family.

NEW RULE: YOU WORK BECAUSE YOU’RE “PASSIONATE” ABOUT A “MOVEMENT” OR A “CAUSE”—YOU HAVE TO “LOVE WHAT YOU DO.”

This is actually the single worst piece of advice ever given to mankind! Bar none.  If this was actually the case, how do you think anything would actually get done on this planet? How would store shelves get stocked? Gas stations get to run. Your dinner gets cooked and the dishes washed at your favorite restaurant? Do you really feel there are folks “passionate” about washing dishes for you? That they want to wash dishes for your cause of having a chicken fried steak and gravy for dinner?

Get some freaking perspective.

I think it’s great if you can work at somewhere you’re passionate about, good for you. But it’s definitely not necessary for you to have a great life. Have a cause that is special in your life? Perfect, go for it. You know what really helps most causes? Money! If you have a job that makes great money, just imagine how you can truly help that cause.

So, what do you think about these ‘new’ rules of work?

The Number One Reason Employees Fail

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“Everybody is a genius. But if you judge a fish by its ability to climb a tree, it will live its whole life believing that it is stupid.”

Albert Einstein

It’s about that time when the HR conference season gets into full swing, so I’m beginning to prepare myself for the hundreds of conversations I’ll have with great HR Pros all over the world.  One thing that I will hear over and over and more than anything else is: “HR just doesn’t get…”  To be honest,  I think HR gets a whole bunch, but I think many of us lack the courage it takes, at the right time, to show how much we actually get.  So we sit there with our mouths closed, and others then have this perception we don’t get it.  But we do. We just weren’t able, or ready, to put our necks on the line, at that moment.

I do agree, though, that there are still certain things we struggle with in HR.  For me, the above quote from Albert sums up what we still struggle to appreciate in HR. We hire people for one set of skills than upon arrival, or at another point in their tenure, expect them to perform a different set of skills.  This behavior happens every day in our organizations. It’s a classic reason at why most people fail in your organization.

I bet if you went back and measured your last 100 terminations in your organizations, 60% of your terms would fall into this category: the person wasn’t performing, but the job they were asked to do was different from what they were hired to do originally.

So, what is it that we still don’t get in HR?

We don’t get the fact that we hire for a certain set of skills and the job changes, so we now need a new set of skills.  Training and Development are still living in this dream that they can drastically change adult learners by having a 44-hourtraining session and having each participant sign a sheet saying they received the training. Then, we all sit around a conference table analyzing our turnover and wondering what happened, and why all these people magically turned into bad performers.  It’s not them, it’s us!

So, what can we do about it?

The first step is realizing HR, and the organization, are part of the problem.  You can’t hire a bunch of fish because you need great swimming skills, then change the skill need to climbing and expect your fish to turn into monkeys.  It has never worked, and it will never work, even if you change your department’s title from Training to Organizational Development.

So, do you just fire everyone and start over?

Maybe, if the skill needed to change is that drastically different. More realistically, we need to have better expectations on the amount of time and effort it is going to take to get people back to “average” performance, not “great” performance.

Setting realistic expectations with your operations partners will give you a better insight to what route your organization is willing to suffer through.  Either way, there will be some suffering, so plan on it and prepare for it. Then go buy a bunch of bananas, because if want those fish learn how to climb, they’re going to need a lot of incentives!

T3 – Workmates – Team Engagement & Collaboration

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This week on T3 I take a look at the workplace communication and collaboration app Workmates. Workmates is a slack-like communication app designed by the SMB HRIS technology HRCloud. I’m a fan of HRCloud, great core HR platform for a very reasonable price, so I wanted to see what Workmates was all about.

HRCloud is offering Workmates to organizations to use for free. Nothing in life is free, right!? Well, the hope is you’ll love using this collaboration app and then also fall in love with the integration within HRCloud. So, free, with a hope.

Workmates is designed for internal employee communication and collaboration. Email is dead, but messaging apps like Workmates are being used in increasing numbers by organizations of all sizes.

What I like about Workmates:

– Workmates also acts as a real-time organization directory. All contact information of each employee is available for all of your employees through the app.

– The poll feature is fun to use. You can instantly send out polls to your co-workers asking for feedback on anything from where should we go to lunch, to what do you think of my new web design.

– The Workmates app will also show you who’s in the office, remote, on vacation, etc. So, as you see messages across the Facebook-type timeline, you’ll also know where the people are in case you need to see someone in person.

– Within Workmates you can also give micro-feedback, recognition and even grant a bonus to your coworkers as recognition. Plus, a metrics dashboard allows the HR admin users to see the “Kudos” leaderboard on recognition and trending topics your employees are discussing.

Of course, if your an HRCloud user, you get even more functionality and information. If you already use Slack or a similar app, that stream can be integrated into Workmates, which seems a bit redundant except if you’re using the recognition piece of Workmates.

Here’s my take. I think HRCloud is a really solid and well-designed core HRIS. Workmates puts it a level above others selling core HRIS in the same market. Workmates by itself is good, especially given that it’s free to use. If you’re already using an internal employee communication app, this probably doesn’t interest you. If you don’t have one but you’re interested, this is a no-brainer to try.

T3 – Talent Tech Tuesday – is a weekly series here at The Project to educate and inform everyone who stops by on a daily/weekly basis on some great recruiting and sourcing technologies that are on the market.  None of the companies who I highlight are paying me for this promotion.  There are so many really cool things going on in the tech space and I wanted to educate myself and share what I find.  If you want to be on T3 – just send me a note – timsackett@comcast.net

How to get your first HR job!

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It’s graduation season which means I get a ton of messages from new HR grads asking for advice. I heard from someone at SHRM that there are currently 8,000 human resource’s university programs in the world currently.

Doesn’t that seem like a huge number? I’m not sure we actually need 8,000 HR post-high school programs but welcome to the business of higher education where we offer you what we can put together for the least cost that makes the most money, not what industry actually needs!

HR degrees are the new ‘education’ degree for people who hate kids, but think they’ll like adult employees who act like kids!

So, now you’ve got this bright and shiny new HR degree and you need a job. I hear Enterprise Rent A Car is hiring in their management training program! I’ve hired some great employees from Enterprise over the years. Also, every single hospital in the country needs nurses, almost every company on the planet needs technical talent. Oh, wait, yeah, HR jobs…

So, how do you get that first HR job?

Step 1: It starts the summer after your freshman year if you’re super aggressive and really want to be in HR and just didn’t fall into after your sophomore year and it seemed like the easiest way to get a degree. You need internships that allow you to do HR-type work.

Yeah, I know it’s next to impossible to get an HR internship, especially if you’re not in a top tier HR specific program. I love hiring grads from “B” schools, but “B” school and HR degree, without an internship, should be called a “B.A. in Selling Cell Phones out of a Mall Kiosk”.

Even if you’ve already graduated and struggling to get your first HR job, it’s still worth it to try and get an HR ‘internship’ at any level. What I recommend to new grads is you go do ‘volunteer’ HR work for a company or organization. Offer up yourself for 8-24 hours a week. Work a paying job nights and weekends, do whatever it takes to get “HR” on your resume.

Step 2: You’ve got to become a cray-stalker-networker. Link-In with every HR person you can find that graduated from your school. Link-In with every single HR pro in your area and ask for help getting experience and your first job. No! Actually, ask them for help! Most won’t, but some will.

Step 3: Make it super public you’re looking for your first HR Job. Tell your friends, neighbors, people at your church, your parent’s friends, the bartender when you order a drink. You need to be discovered and that only happens when you make yourself discoverable!

Step 4: Don’t worry about money in your first job. You need to get “HR” on your resume, even if it’s like going to a 5th year of college. So many HR grads I meet give up and work a job that will pay their bills. That first HR Administrator job might be a kick in the stomach to accept financially, but this is how you get to ‘the show’ and make a decent living in HR.

Step 5: Join the HR conversation online. Show up at HR meetups and local SHRM meetings. Most will let ‘students’ in for free. Use this to its fullest and then get involved and volunteer. Those people who volunteer with you will know about HR jobs before they go public and would love to plug you into it instead of posting and interviewing.

Step 6: If you can’t find any HR jobs. Apply to entry level agency recruiting jobs. Many large recruiting agencies are constantly hiring fresh meat. It’s a grind, but it’s a great resume builder, and you might fall in love with it. It’s not HR, it’s recruiting, but having this experience will get you in the door for corporate recruiting jobs and then you can eventually move into corporate HR jobs within that organization.

I love HR and Recruiting. It’s a great profession to get into, but it’s not easy to break in since the barrier to entry is fairly low. A ton of people in HR don’t have HR degrees, so most organizations don’t view your degree in HR as a necessity to work in HR.

I only offer the truth, I wish your college advisor did the same, but you can do, you can join the tribe, it might just take a little more work than you were expecting!

 

The One Thing That Will Have The Most Positive Impact to your HR Career #TSLive17

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I just got back from attending the Halogen TalentSpace Live 2017 conference. Halogen is the industry leader in Performance Management. Great product, great tools for your hiring managers and organization. On the first day of the conference, it was announced they would be acquired by Saba.

Saba is the industry leader in Learning, so it makes a good marriage. Most large full suite HR enterprise software has both performance and learning, but it’s not even close to what these two systems have. Organizations that prioritize performance and/or learning use systems like Halogen and Saba, not large vanilla enterprise plays.

As you can imagine with any merger of this level some leadership positions are eliminated. You don’t need to CEOs! Halogen’s dynamic and beloved CEO Les Rechan is leaving the combined company immediately and said his goodbyes to the Halogen customer base. Saba’s CEO Pervez Qureshi is also a great leader and is handling the transition well and his closing address at TalentSpace Live left me feeling optimistic for the new company.

So, how does this have anything to do with making a positive impact on your leadership career? Harvard Grant and Glueck study followed two groups of men, one poor, one Harvard grads

Harvard’s Grant and Glueck study followed two groups of men, one poor, one Harvard grads for 75 years to track the physical and emotional well-being of these men. What they found over multiple generations was one thing, in particular, stood out for those men.

The study discovered that those men who had the best well-being had no real genetic similarities. Nothing to do with income or education. The geographic location made little difference. The single most compelling factor of a fulfilling life is if you have and surround yourself with good, positive relationships.

Fulfilling, healthy life = good relationships.

So, if you want to have a positive impact on your career you need to surround yourself with good positive relationships. People you care about, and people who care about you.

That’s what I saw from both Les and Pervez. To strong leaders who surrounded themselves with good relationships with people they truly care for and those people truly care for them. I’m not sure if this means the new Saba/Halogen combined company will be a smashing success, but I know the leadership understands this concept.

I was able to give Les a hug, and I told Pervez if he would have been in the same session he would have gotten one too! You see, I try and surround myself with good relationships. I want to see those in my life succeed and do well, and I always feel they want me to succeed as well.

I think most HR pros and leaders I meet sometimes struggle with this concept and keep too many bad relationships in their life. Relationships that leave them feeling unfilled and detract from them spending time on the right things for themselves and their organization.

So, today, make a deal with yourself. Tell yourself that you will eliminate one bad relationship from your life. You don’t need to do this publically. No big announcement on Facebook is needed. Just quietly walk away, disengage, and move on. It feels so uplifting, you can’t even imagine!

 

 

Stop Creating HR Metrics! You Already Have What You Need #TSLive17

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I was out at Halogen’s TalentSpace Live 2017 event this week speaking to great HR pros and leaders. Halogen is the king of performance management and they just announced their merger with the king of Learning, Saba. Together, they have a pretty great 1-2 punch for organizations to check out.

TalentSpace Live brought in Patty McCord one of the main builders of the famous Netflix Culture deck (if you haven’t read this, you need to take a few minutes and do it!):

Patty was an awesome speaker for an HR audience. Real, fresh, in your face with great energy. She’s the HR leader everyone wishes their organization had.

Patty made a statement that stuck with me:

“The metrics to running HR are already in the business, you don’t need to create new ones!” 

What she was talking about was HR shouldn’t be focused on HR metrics, HR should be focused on business metrics (Profit, Revenue, Net Income). She went on to say “Retention” isn’t a business metric. Senior leaders don’t care about retention.

They care about Profit, Revenue, Net Income, Margin, etc. As HR leaders we need to show them the impact to business metrics when we suck at HR. We need to talk about what we are doing in HR using business language, not HR language and words.

“We believe we can increase margins if we put this program in place to control the amount of money we are having to spend to replace workers when they leave us.” Not, “Our retention is worse than the industry average and we have a program to lower our turnover.”

Senior leaders hear two very different things when they hear those statements, even though they basically are pointing out the same problem and solution.

We don’t need more HR metrics. We need more HR leaders focusing on the metrics of our businesses that are already in place and show us whether we are successful or not. Patty also shared she thought every single employee should have P&L training.

If your employees know how the organization makes and loses money, there will be no question on what direction they need to take in their daily job duties to have a positive impact on that outcome. Too often we tell them what to do assuming it’s too complicated for them to understand.

If you teach your employees how you make money it’s always amazing to watch behaviors change in how they do every job in your company. I find the vast majority actually want the organization to be successful but didn’t know how to help until someone connected all those dots to their job.

I really enjoyed Patty! She spoke my language! If you get a chance check her out!