America First: The White Collar Workers Who Got Outsourced

Your liberal friends want you to believe everyone who voted for Trump are racist, low paid, middle-aged white dudes from the Midwest. It’s nice and clean when you put it into that box. It fits the narrative they are selling really well.

 They don’t want you to know about the black female in California who lost her high paying salaried job to an H1B worker. Or the Asian-American male and female who lost their jobs, as well. Or the 60-year-old plus Hispanic male who lost his job. Those folks also are hoping ‘America First’ takes off.

This from the New York Times (I think this is still ‘real’ news, the NY Times?):

Audrey Hatten-Milholin, 54, was notified in July that she would be laid off from the University of California, San Francisco, at the end of February after 17 years in its technology department. Along with eight others, she filed a complaint in November with California’s Department of Fair Employment and Housing, charging that replacing her and others with “significantly younger, male” workers “who will then perform the work overseas” was discriminatory.

“We are at a disadvantage as Americans,” Ms. Hatten-Milholin said. “They look at it like, where can we get it cheaper? And for U.C., it’s not here.”

From the same article:

In other words, it’s true that cheaper labor helps employers increase profits and grow, and having more skilled workers in the United States contributes to economic innovation. But at the same time, individual American employees do face more salary pressure from newcomers who will work for less. And in some cases, they risk losing their jobs entirely, especially older employees who earn higher salaries.

After 11 years working in the I.T. department of Northeast Utilities, a Connecticut-based company now named Eversource Energy, Craig Diangelo was among 220 employees laid off in 2014. Before leaving the company, he was told he needed to train his replacement if he wanted to receive his severance.

Mr. Diangelo, who is now 64 and was receiving $130,000 a year in salary and bonus, said he trained an employee from the Indian outsourcing firm Infosys who was an H-1B visa holder making $60,000 a year. There was also a team of workers in India making $6,000 a year that shadowed him on the computer.

There’s a reason Tech companies are screaming as loud as they can for the current administration to expand the H1B program and it’s not because they can’t find candidates for their jobs. The candidates are there, but the companies don’t want to pay the salaries of the American candidates who are available!

About half of all the H1B’s issued annually go to outsourcing firms. What are those? These are basically companies who perform modern day indentured servitude. They find a foreign worker with great skills who desperately wants to come to America, pay them a very good rate as compared to where they are coming from, but much less than a similar American worker. Since the outsourcing company holds the H1B, they basically have this person at the lower rate for six years.

The tech companies get great talent, for a much lower wage than a similar American worker. Everyone is happy. Well, almost everyone. Miss Hatten-Milholin and Mr. Diangelo from above, they’re not too happy, they are really hoping this America First thing takes off.

If you really dig into what the new administration is trying to do with the H1B program it’s not to eliminate it, it’s to bring it up to an equal footing of the American worker. If the American worker gets paid $100K to do the job, you also have to pay the H1B worker $100K for the same job. The theory being if everything is equal American companies will hire American workers. Or, in the case where a true shortage exists, then hiring H1B workers will make sense without limits.

Ah, equality, it’s what I love about America. There are at least two sides to every story, this side rarely gets shared.

The Rules for Office Romances

Tomorrow is Valentine’s Day. As HR pros we know what this means, which is usually a lot of unwanted advances by horny dudes who think they have a shot at the hot co-worker, who has absolutely no interest in them at all.

Welcome to the show, kids!

I’ve given out some rules in the past. Everyone on the planet has read my Rules for Hugging at the Office, but Office Romances are a little more complicated than the simple side-hug in the hallway. So, I thought I would lay out some easy to follow, simple rules for Office Romances for you to pass out to your employees on Valentine’s Day:

Rule #1 – Don’t fall for someone you supervise. If you do fall for someone you supervise, which you probably will because this is how office romances work. In that case, get ready to quit, be fired, be moved to another department, and or get the person you’re having an office romance with fired, moved, etc.

Rule #2 – Don’t fall for anyone in Payroll. When it ends, so will your paycheck. At least temporarily, and even then it will be filled with errors from now until eternity. It’s a good rule of thumb to never mess with payroll for any reason.

Rule #3 – Don’t mess around in the office, or on office grounds. Look I get it. You’re crazy in love and just can’t wait until you get home. The problem is the security footage never dies. It will live long past your tenure with us, and we’ll laugh for a long time at you. So, please don’t.

Rule #4 – Don’t send explicit emails to each other at work. It’s not that I won’t enjoy reading them, it’s that I get embarrassed when I have to read them aloud to the unemployment judge at your hearing. Okay, I lied, I actually don’t get embarrassed, but you will.

Rule #5 – Don’t pick a married one. Look I get it, you’re the work spouse. He/She tells you everything. You get so close, you really think it’s real, but it’s not. You’ll actually see this when the real spouse shows up and keys your car in the parking lot.

Rule #6 – Don’t pick someone who has crappy performance. Oh, great, you’re in love! Now I’m firing your boyfriend and you’ll have to pick between him and us, which you’ll pick him, and now I’m out two employees. Pick the great performers, it’s easier for all of us.

Rule #7 – Inform the appropriate parties as soon as possible. Okay, you went to a movie together, not a big deal. Okay, you went to the movie together and woke up in a different bed than your own. It might be time to mention this to someone in HR, if there is at anyway a conflict of some sort. If you don’t know if there’s a conflict of some sort, let someone in HR help you out with that.

Rule #8 – If it seems wrong, it probably is.  If you find yourself saying things in your head like, “I’m not sure if this is right”, you probably shouldn’t be having that relationship. If you find yourself saying things like, “If this is wrong, I don’t want to be right”, you definitely shouldn’t be having this relationship.

Rule #9 – If you find yourself hiding your relationship at work, it might be time to talk to HR. We’re all adults, we shouldn’t be hiding normal adult relationships. If you feel the need to hide it, something isn’t normal about it.

Rule #10 – Everyone already knows about your relationship. People having an office romance are the worst at hiding it. You think you’re so sneaky and clever, but we see you stopping at her desk 13,000 times a day ‘asking for help’ on your expense report. We see you. We’re adults. We know what happened when you both went into the stairwell 7 seconds apart. Stop it.

There you go. Hope that helps. Have a great Valentine’s Day!

Maybe You Should Just Do The Job You Were Hired For

It seems like frustration is at an all-time high. On a daily basis people are coming unglued over things they have no control over, and never will.

We are told to be more empathetic. We are told our employees need us to be “X”. You fill in the “X” because it changes pretty much article to article, generation to generation, leader to leader. One day I’m just supposed to care more. Then next day I need to listen more. The next day I need to understand more. Today, I need to be more flexible.

Somehow we’ve gone from running businesses to managing a day care.

I’ve stopped listening to people who don’t do the job I do. To the people who haven’t done the job in the past decade. To the people who claim to be experts but haven’t worked in my field, ever. 

Instead, I’m going out and talking to my employees. The young ones, the old ones, the ones in between that we’re not supposed to pay attention to anymore because they don’t matter because they’re not young or old, or female, or a minority, or gay. I’m going out and talking to them all equally. Since I need them ‘all’ to move my organization forward.

It doesn’t matter what my employees are telling me. That’s for me, to help them. The thing that will help my employees, most likely won’t help your employees. You work in a different culture, location, industry, climate, etc. No one is a better expert on my employees than I am. 

Just like you will be the expert of your employees, your team, your department, your organization.

 But, here’s what I think you’ll find out:

  Your employees are all individuals with very specific problems, concerns, and desires.

 Their problems start close to them and then move outward. Sure it sucks Trump is making massive change and they want to help America and the World, but first, they have an issue with daycare and paying student loans, and a health scare. Those problems are bigger than the world problems you keep shoving down their throat. Help them solve the problems close first, then solve the world.

 Your millennials employees became adults, and you keep treating them like they just left college and are still kids.

 Your ‘new’ youngest employees are much different than millennials, and they’re not. They’re still young people with young people problems and passions.

 Your employees want to be successful. Across the board, it’s a driving, motivating force. You helping them become successful is the most important thing you can do as a leader. What’s successful? That is also very individualized. Your challenge, as a leader, is to find a way tie their success to the organization’s success. It’s hard to do, and you have to figure it out for your employees.

We keep letting other people tell us how to do our jobs. Have fun with that. I’m going to do the job I was hired to do, the way I know it needs to be done because no one knows how to do this job, better than me.

11 Proven Tips for Landing the Perfect HR Tech Solution

It’s no wonder we all fall in love with technology: When we pick the right tools, they can save us a ton of time and headaches–and help us make our employees’ lives easier, too.

The catch, of course, is that getting approval for great tech can be a giant hurdle, what with the constant demand that HR do more while simultaneously cutting its budget. However, as HR tech expert Tim Sackett will tell you, there’s a realistic path to getting the HR tech solutions you desire without freaking out your CFO–and in this special Valentine’s Day webcast, he’ll show you the way.

Specifically, you’ll learn:

  • 3 ways to argue that HR tech should be a top priority within your organization.
  • 5 strategies for making your pitch to your executive teams.
  • 3 ways to ensure the HR tech solutions you choose won’t come back to haunt you.

The HR technology answers to your prayers are right around the corner! (Or, at the very least, you’re just a click away from getting some great, practical advice on how to boost your tech stack in 2017 … and beyond!)

This, free, webinar will run on February 14th (that’s right, the day of Love!) at 2 pm EST, just around that time in the day when you’ll need a nice big hug from me on Valentine’s Day!

So, if you’re lonely on Valentine’s Day, like I’ll be, come on over and we can commiserate together and geek out talking HR technology, since I’ll be hosting!

REGISTER HERE! 

 

 

 

Compromise Kills Innovation

The most innovative leaders of our time were mostly assholes. Why? They refused to budge on their idea. Everything in their body told them what needed to be done to make their idea happen, and they refused to compromise on even the smallest details. This is how greatness happens.

True change only happens when someone is unwilling to listen to their critics.

This is also the exact way more careers are killed than any others. It’s all or nothing. Greatness happens at the edges, not in the middle.

Unfortunately, this doesn’t fit well in most corporate environments. Most MBA programs don’t teach you to be a tyrant. Leadership development, in today’s corporate world, is about bringing everyone to the middle. Finding ways that we can all get along. Even suppressing those who push the envelope too far.

We want everyone to line up nice and pretty. To play the role they were hired to play. To be the poster children for compromise.

It’s important for leaders to understand this concept if your job as a leader is to drive innovation and change. You don’t drive this through compromise and you need some renegades on your team, that quite frankly you might not even enjoy being around.

It took me so long to learn this because I was a renegade as an employee. I couldn’t understand why my leaders kept pushing me to compromise when I knew the right way to do something, the better way to do something, the new way to do something.

Once I became a leader I acted the exact same way towards those who were like me. Get back in line. Run the play. Do what the others do. That was the leadership I was taught. I didn’t value those who seemed to be fighting me, just as I use to fight. New leaders struggle with this because we take it personally.

We feel like those renegade employees are actually fighting us. When in reality they’re fighting everything. It’s our job as leaders to understand that the fight they have is super valuable if directed at the right target! To get them to understand they don’t need to fight everyone and everything but pick some fights that help us all and then support that fight.

This isn’t everyone you lead. It’s actually a really tiny number, but it seems bigger because they take up a lot of time and cause a lot of commotion amongst the drones who want to stay in their box. But, this is how change and innovation are born. By one person who is unwilling to compromise because they know a better way and they’re willing to fight to make it a reality.

This isn’t to say it will always work. Most ideas fail, but those who are willing to make an uncompromising stand for their idea, stand a better chance of seeing that idea succeed.

The Super Bowl Should be on Saturday: An Employer’s Plea

So, it’s the Monday after Super Bowl and 15% of your employees didn’t show up. As HR professionals we are not shocked by this, it happens every year after the Super Bowl.

The Super Bowl has become an unofficial national holiday. You don’t even have to like the teams playing to want to go to a Super Bowl party, or throw a Super Bowl party, because it’s become a national social event.

Kraft Foods understands this and instead of trying to move the Super Bowl started an online petition to declare the Monday after the Super Bowl a national holiday, since, they claim, more than 16 million employees call in ‘sick’ the day after the Super Bowl costing organizations over $1 billion in lost productivity.

Think you have a God-given right to be off the day after the Super Bowl? Kraft Heinz agrees with you. So the food company’s giving all of its salaried employees the day off on February 6 after Super Bowl LI…

In addition to letting its employees stay home, Kraft Heinz is launching a campaign to push for everybody to be off after Super Bowls. It’s started an online petition to essentially create a new national holiday it calls “Smunday,” which extends Sunday’s Super Bowl fun into Monday.

Okay, some of this is just good old fashion marketing. Kraft Heinz food group makes a killing on Super Bowl weekend, so why not try a marketing stunt like this to drum up even more business and brand recognition!

The problem with this solution is it doesn’t really help employers gain back lost productivity and revenue, in fact, it only increases expenses by now having another paid holiday (an expense), with nothing to return the lost productivity of having your entire workforce off for a day.

The issue is that the NFL should move the Super Bowl game to Saturday evening or day. Can you imagine the nationwide party that would take place, over what it already is, if the Super Bowl was on Saturday night!

The NFL already gives both teams an extra week off to prepare. Starting the game on Saturday, instead of Sunday, wouldn’t harm the players, wouldn’t harm the NFL, and bars and restaurants would have even a bigger day than they do already.

If Kraft Heinz really wants to help America, they should change their petition to move the Super Bowl to Saturday, not just make up another work holiday.

Employee Betrayal is Something You Never Get Over

You probably missed this recently, another lawsuit, another former employee ‘allegedly’ stealing company secrets and taking them to their new employer who just happens to be developing the same or similar product as their past employee. This one is interesting because it evolves one of the company that everyone in tech seems to want to work for, Tesla.

Here the information on the lawsuit:

Tesla filed a suit against its former director of Autopilot, Sterling Anderson, on Thursday, alleging he attempted to recruit engineers from Tesla to join the self-driving startup he and the former CTO of Google’s self-driving arm, Chris Urmson, were establishing.

The suit further alleged that Anderson downloaded “hundreds of gigabytes of Tesla confidential and four proprietary information” documents to his personal computer. When he was terminated, Anderson returned the documents, but not the backups he created, the company alleged.

In addition to making offers to a dozen Tesla employees — only two of whom accepted, according to the suit — Tesla is also alleging Anderson worked on the company Urmson was starting, called Aurora, during company time. Recode first reported that Urmson was starting his own self-driving company and that he was recruiting big names from many players, including Tesla and Uber.

There’s always two sides to every story, but this one always plays out about the same way. The original company hires you, trains you, develops you, gives you the opportunity to be a part of something great. The employee then says “F-you, I’m using all of this knowledge to benefit someone else. I mean it’s my brain, not yours.”

That’s really the extent of every employer-employee betrayal, like this one. Of course, in their minds, both sides are correct.

The reality is, and Mr. Anderson knows this, he would have never gotten the information into his brain if he Tesla never put him in a position, and billions of dollars of development, to get such knowledge. As you can imagine, Telsa feels betrayed. Mr. Anderson feels like he’s completely innocent. The courts will decide.

This has gone on since the beginning of time and will continue. Companies spend way too much money on developing ideas to have them just walk out the front door. As of today, it’s illegal for companies to kill employees who try and take this knowledge to the competition or start their own company on the back of all the work they got from their previous employer.

Here’s what I know. As a leader, you never forget this betrayal. You can forgive, but you won’t forget. It’s less about the ‘stealing’ of secrets and more about the break in trust. You were a part of the team, and you decided to leave and go play for the other team (and you took our playbook!). That employee will be forever dead in your eyes. They burned the ultimate bridge.

The employee would argue the other side. “Hey, wait, I should be able to take my skills and work anywhere I want!” For many employees, this is the case. For some, for those who get brought into the ‘circle of trust’ and get to see the secret sauce recipe, you give up this right. Or at least, you give up the right to go to another employer and share trade secrets. The line of betrayal is fine and sharp. You never really want to find yourself on either side of it, because no one wins.

You Don’t Actually Have To Retain Everyone!

In 2017, and beyond, employee retention will become a huge focus. Some could argue that employee retention is always an important issue, but during major recessions, it becomes less of a stress for sure. With shifting employee demographics, retention will be a hot item over the next few years as we see more and more of the baby boom generation leave the workforce, and we do not have enough young skilled workers entering the workforce to replace those leaving.

Here’s a dirty little secret, though:

“You don’t actually have to work to retain every one of your employees!”

Why? Because most of your employees won’t leave. We like to tell ourselves that every employee can leave, and by the law of the land (at least for now under the Trump administration), they actually can, but statistics clearly show that most don’t leave.

The average retention rate across all industries is about 85%, year over year. That means 85 out of 100 employees will probably not leave you. You are really worrying about 10-15% of employees. Ironically, it’s about 10-15% of your top performing employees that make the most difference in your company.

First, we have to solve one problem you have. Your ‘retention’ strategy is flawed and is actually pushing good employees out the door, the ones you want to keep!

Here’s why:

  1. You’re smart and send out a retention survey to find out from all of your employees what they want to be retained. You’re like 99% of organizations.
  2. The results of that survey tell you what the majority of your employees want to be retained. Things like ping pong, hot yoga, 27 smoke breaks a day, free tacos on Tuesday, etc.
  3. You implement a variety of the desired retention ‘fixes’! Yay!!!
  4. Your retention number actually stays the same, or maybe even gets worse.

WTF!?!?!?

Remember what I said above? You shouldn’t be concerned with about 85% of your employees who will never leave. They are not going anywhere! You shouldn’t be surveying all of your employees, you should be surveying only your best employees, those you are desperate at keeping!

What you’ll find is that the 10-15% of high valued employees you want to retain, what they want to be retained is very different from what the hoard wants to be retained! They’ll want a clear career path, performance-based compensation, more talented co-workers, better work tools, etc. They could give a shit about ping pong and Taco Tuesday.

Great HR isn’t working to make everyone equal. Great HR is working to make your organization better than your competition. That happens by having noticeably better talent. You get that kind of talent by listening to those employees who are noticeably better, not those who complain about the color of your new carpet.

What would this create?  It creates a high performing organization that attracts high-performing employees. Most organizations won’t do this because they believe they need to work to retain all of their employees. “We’re all high performing, Tim!” No, you’re not. Once you get that idea out of your head, you can do some really cool, industry changing stuff!

Why do we still hate hiring older workers?

Over two years ago I wrote a post for Halogen’s Talent Space blog titled: The Gray Wave: Why Companies Refuse to Hire Older Workers. It was very popular when it launched and it still gets great traffic because apparently there are a ton of older people Googling things like “why won’t companies hire older people?”

In the past two years, little has changed within organizations when it comes to hiring an aging workforce. A study in 2015 actually showed that recruiters, in a corporate environment, actually had lower call rates to older female candidates, than to younger female candidates.

Why? Why would a corporate recruiter prefer, consciously or subconsciously, to call a younger candidate over an older candidate? Age alone would tell us that the older candidate probably has more experience, thus, probably should be the first one they would call. But that doesn’t happen.

This is happening because this is exactly what organizations want to happen. 

I know. I know. This isn’t “your” organization. You hire old people all the time. It’s all those ‘other’ organizations. Stop it. It’s you. Now, I’ll give you that you’re fighting against centuries of organizational dynamics to change this, but demographics are going to force this upon you whether you like it or not.

Organizationally, we’ve been trained to hire this way. The oldest employees moved up the career ladder to the top of the organization. Below them on the next rung of management are people slightly younger than them. It continues in this fashion until you get to the entry level employees in your organization that is the youngest.

Sure, once in a great wild, a young buck will rise up and leap over a generation or two into leadership. But, for the most part, we march along, waiting our turn, waiting for retirements and death. This sounds very traditional but if you were to run your demographics for age only by position, you would see this very clearly in almost every single organization, industry, and location around the world.

To be fair, organizationally this started because it was experienced based. The carpenter with 20 years of experience is much better, usually than the carpenter with ten years of experience, and the apprentice has even less experience. It made sense hundreds of years ago.

What this means is that you hire younger, because the hiring manager you’re recruiting for wants someone younger than them to manage. Most hiring managers are intimidated by managing someone who is older than they are, for numerous reasons. Very few would ever admit this fact because it’s akin to saying your racist, but if you run the numbers in your organization you’ll see very few older employees being managed by people who are younger than them.

So, how do we change this?

You have to get your leaders to see the problem, agree that it’s a problem, and be a part of changing the problem.

Your organization needs talent. You have hiring managers turning down talent for reasons that make no sense. If you call them out, you burn your relationship. So, this becomes really hard to change at the individual level.

If your organization values experience and hiring an aging workforce, I would begin tracking this by department and publicly posting this for all to see. When I was at Applebee’s we wanted more female leaders and we made this a measure that executives owned and were measured on, and it got changed very quickly. There is no difference here. It’s a simple bias, just like not hiring females.

Hiring managers who refuses to hire older workers has nothing to do with older workers, and everything to do with a hiring manager who can’t see their own bias.

 

The Biggest HR and TA Questions for 2017

I guess ‘biggest’ really depends on where your organization is with your HR and TA practices. My biggest might not be your biggest! I taking a run at this from the 30,000-foot view, not ground level.

2017 will for sure be a challenging year for both HR and TA leaders. With a new administration that is eager, to say the least, to make policy changes, both functions will be looked to for answers on how to deal with all of this, plus you have your normal day job to handle as well!

Here some of the biggest questions HR and TA will have to answer in 2017:

1. What will a repeal of Obamacare, in its current form, do to your benefit plan? If we’ve learned anything from Trump, it’s he doesn’t like Obamacare. So, you can pretty much guarantee that we’ll see changes to the Affordable Care Act. Which changes we’ll all have to wait and see!

2. How do we keep our talent from leaving us? It used to be, how do we keep our ‘best’ talent from leaving us? But, let’s face it, you have so many employees leaving now this isn’t about putting your finger in the dyke, this is about building a new damn! Retention will be one of the hottest topics in 2017, and probably 2018, 2019,…

3. What policies do you need to add, change or get rid of to make your organization better?  We always think about improvement in terms of adding, but in 2017 your greatest accomplishment might be to delete a policy or two that no longer have a positive impact in your organization. We added so many things during the recession that no longer make sense, but in HR and TA we hate deleting policies!

4. How do we fix Millennials? He didn’t say what I just think he said, did he? You need to watch this video by Simon Sinek. He thinks corporations need to fix millennials. His reasoning is solid. Corporations have the most to lose by broken millennials, they also have the most to gain. So, get ready to ramp up your development programs like never before, but these won’t be the same types of soft skill development programs from two decades ago! Millennials are broken. We can blame their crappy parents, at least that’s what Simon does.

5. How do we attract talent to our organizations? You don’t have to ping pong tables and free beer to attract great talent, but you do have to market to prospective candidates that you want them! This means that the post and pray strategy that 90% of organizations use, no longer will work (not that it ever worked). If I’m you, I have a serious conversation with my executive team about bringing marketing into help talent acquisition do some things differently. Yeah, you still need to sell whatever it is you sell, but if you don’t have talent to run the company, you won’t need marketing.

What are your biggest HR and TA questions for 2017?