Category Archives: Development

Never Say “No” for a Candidate! #TC18Live

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Average recruiters say “No” for candidates a lot! It sounds like this:

“You probably won’t be interested in this, but…”

“I’m doubting this is for you, but…”

“I’m guessing this position is below you, but…”

Average recruiters give candidates an excuse to say No, even before we know if the candidate is interested or not!

Because we all know how the above statements end! “You’re right, that position is below me, but thanks for calling.” Hang up. “You’re right, I’m not interested. Thanks. Bye.”

Great recruiters don’t do this. Great recruiters use silence as their friend!

A great recruiter will ask a candidate a question and then they’ll shut up. They won’t fill the silence. They will wait. 5 seconds. 10 seconds. Just wait…

It’s so hard! We naturally want to fill that silence with something, and average recruiters fill that silence with bad answers and excuses to the question we need the candidate to say “yes” to!

Great recruiters use the powerful psychological tool in the world – a candidate’s desire to be desired!

“Mary! It’s Tim over at HRU! I’ve been waiting so long to talk to you! I had a conversation yesterday with Sue, our group manager, about you. We both agreed, if we can get you over here, you’ll change our life! Do you have a minute to discuss?”

OF COURSE, I DO! Tell me more about how great I am!

Great recruiters never even believe a candidate isn’t interested or the position is beneath the candidate. All they see is a great opportunity to introduce a candidate to a potentially great opportunity, and make that candidate’s life better.  They know they’ll hear a “Yes” I want to hear more!

Average recruiters know they’ll hear a “No” before they pick up the phone. Well, the last person said “No”, so I’m sure this person will say “No”. Average recruiters won’t even call the best candidates, already believing they’ve lost.

I love green-as-grass, brand new recruiters because they don’t even know this concept yet! Every time I hire a new recruiter who doesn’t have experience, they always, 100% of the time, find candidates that no one else on the team will. Why? Because they just call everyone! No preconceived notion that a candidate could even say “No”!

The experienced recruiters around entry level recruiters will always ask, “How’d you find that person?!” Um, I called them.

Today, pick up the phone like you’ll never hear “no” and start making calls. Reach out to the candidates that you think will never say “yes”. Something amazing will happen. A few will say “yes”!

 

What Makes a Great Talent Acquisition Conference? #SourceCon

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Hey gang! I’m back from attending and speaking at my first ever SourceCon conference. Can I be real for a second? I never attended SourceCon in the past because I was intimidated. For real!

Let me explain. I’m not a Sourcing Nerd! I’m not going to sit down on my laptop and go deep diving into the national archives to find names of whatever or build search strings that are 5,000 characters long, so I thought, yeah, this just isn’t for me. I was wrong! It is for me! Okay, not the super sourcing nerd stuff, but I even like watching that!

SourceCon was filled with passionate Talent Acquisition pros and leaders, not just Sourcing Pros. Like I’m just going to come up and introduce myself and start asking questions about how I can better and share with you on how you can get better. The interactions at all levels at the conference is off the charts, and unlike I’ve seen at other recruiting conferences, especially around how to make you as a professional better!

So, what do I think makes a great Recruiting conference like SourceCon?

– Leadership to break away from the normal content stream and put different stuff on stage. Shannon Pritchett and the ERE leadership are always willing to push the envelop and try stuff!

– A culture of sharing! Everyone at SourceCon seems to be there to share openly with everyone else, and it makes for interactions and conversations happening everywhere!

– Feeling like you’re being welcomed into the trust circle! That was my initial fear. I’m not really one of them, they won’t want me, what do I have to give them!? It’s the opposite, truly. Steve Levy, an industry veteran is just one of a bunch of actual “Welcome Wagon” pros who volunteer to introduce you into the inner circle and make instantly feel like part of a movement.

– Content where you can’t write fast enough! The content at SourceCon is packed with “oh, crap, I’m stealing that idea and taking that back to my own shop and we’re doing that tomorrow!” Like every session!

– Content that forces you to think differently about what you and your organization are doing. That challenges you, and might even make you feel a bit uncomfortable. Not every session, that would be exhausting, but you need a little bit to force you to think differently about the profession.

SourceCon 2019 is in Seattle, and Shannon and the team just keep finding ways to make it better. Definitely check it out as a great development option for you and your team next year.

“Self-Insight” Might Be the Most Undervalued Personal Core Competency!

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I was having a conversation recently with a peer. We were discussing a company with a dynamic leader. The company seemed like it had every single attribute to make it successful. Smart and dynamic leader, great product, great design, female, minority, but they were having a hard raising capital.

My first reaction was, something isn’t right! Why can’t this company raise capital? I mean VC will give cash to a four-year-old who built something that looked like something out of legos if they think they can make a buck on it! There’s so much VC money flowing into HR tech right now, people are getting money for just having ideas about products!

There’s the obvious VC bias towards both females and minorities. So, it’s easy for me to just go “holy crap” I’m seeing this live right in front of me! But the person I was talking to was a female and a minority, and she was saying, ‘slow down’ that’s not the issue here!

“She’s crazy, Tim!” 

Um, what? She seems super intelligent and the product is solid and I would give my own money to that company right now, it can’t fail. “No, she’s f’ing nuts!” 

Okay, so does she know she’s nuts? “Nope. That’s the problem! Super brilliant, but she has this blind spot where she’ll go off the rails and literally treat potential investors and even customers like crap. If she would just get out of her own way, that’s a potential hundred million dollar company.” 

Sounds like she needs a mentor. “Yeah, she thinks anyone who talks to her is below her, and they might be in terms of intelligence, but she refuses most advice. Anyone else pitching that product would have millions in backing at this point, with others waiting in line to get a piece.”  

After this conversation, I couldn’t stop thinking about it. First, I thought, what if this female was a male and acted crazy like this? Would “he” get the investment dollars? I think he probably would. What if it was me, a white guy up there, acting crazy, would I get the money? Probably, I would. So, I was pained to think this bias is real, regardless, but this person had a real viable product (and God knows I see so many that aren’t!).

I was raised by a very strong, single Mother, who had a tendency to be a bit crazy, so I know a thing or two about strong, aggressive entrepreneurial women. I grew up with one my entire life! The lack of self-insight is both a gift and a curse. With it and you might not go down the path of starting your own business against all odds. Without it, you potentially can’t your ideas out to the world.

When you take a look at the most successful people you know they have found the balance of self-insight in their life. A person with high self-insight knows when to listen to it, and when to ignore it. It’s a super fine line to walk, but it’s critical for success.

It’s Going to be Hard, but it’s Going to be Fair.

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I heard this quote recently, it was used by an old football coach to his players:

“It’s hard, but it’s fair.”

He wasn’t the first to use this and probably won’t be the last – but the line stuck with me because of how I don’t think many people in today’s age really think this way.  Many want to talk about what’s fair, few want to discuss the ‘hard’ part.  The football coach’s son described the meaning of what he feels the phrase means:

“It’s about sacrifice,” Toler Jr. said of the quote. “It means that if you work hard that when it’s all said and done at the end of the day, it will be fair based on your body of work. It’s about putting in the time, making sure that you’re ready for the opportunity.”

I think we all think our parents are hard on us growing up.  I recall stories I tell to my own sons of my Dad waking me up on a Saturday morning at 7 am, after I was out too late the night before, and ‘making’ me help him with something, like chopping wood or cleaning the garage out.  He didn’t really need my help, he was trying to teach me a lesson about choices.  If I chose to stay out late at night, it was going to suck getting up early to go to school.

He shared with me stories of his father doing the same thing, one night my Dad had gotten home late, so late, he didn’t even go to bed, just started a pot of coffee and waited for my grandfather to get up, figuring that was easier than getting a couple of hours of sleep and then hearing it from my grandfather the rest of the day.

As a HR Pro, we see this every day in our workforce.  There are some who work their tails off, not outwardly expecting anything additional, they’re just hard workers.  Others will put in the minimum, then expect a cookie. It’s a tough life lesson for those folks.  Most usually end up leaving your organization, believing they were treated unfairly, so they’ll go bounce around a few more times.

Eventually, they’ll learn to put in the work, put in the time and more times than not, things work out pretty well.  Sometimes it won’t, so you go back to work even harder.  It’s been very rare in my 20 year HR career that I’ve truly seen a really hard worker get screwed over. Very rare! Now I know a ton of people who think they work hard, but they don’t, and they’ll say they get screwed. But the reality is they don’t work hard, they do the same as everyone else.

Do some idiots who don’t deserve a promotion or raise sometimes get it? Yep, they sure do, but that doesn’t happen as much as you think. The hard workers tend to get the better end of the deal almost always.

I hope I can teach my sons this lesson:  Life is going to be hard, but if you keep at it and put in the work, it’s going to be fair.  I think that is all we can really hope for.

DisruptHR Detroit 2.0 – September 20th! Tickets Available Now! #Detroit #DisruptHR #HRParty

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Detroit Metro HR and Talent Peeps!

We’re back!!!

On September 20th in Midtown Detroit, DisruptHR Detroit 2.0 will be taking place onsite at our host Quicken Loans! The cost to attend this event is $30 which includes some great food and drinks, an exceptional list of speakers, and great prizes!

Here are our 2.0 speakers for this event:

Speakers for the 2018 DisruptHR Detroit 2.0:

Tina Marie Wholfied

Don’t Fear The Peacocks! Embracing Organizational Change through Diversity

Melissa Fairman

Make Work Suck Less! 

Melanie Stern

Hiring for Culture Fit Not Add
Becky Andree

CODE RED!  Leadership Development has flatlined!
But I have a Defibrillator!

Kimika Garrett

Planning with a Twist
Danielle Crane

Nobody Smokes in Church
Kat Hoyer

Stop trying to make your employees Happy
Josh Schneider

The Tingly Feeling Compass
Michelle Clark

The Power of Purpose – Stop Sucking the Life Out

of Your People!
Chris Groscurth

Hustle Smarter: Future-Ready Human Resource

Leaders
Iris Ware

They said we couldn’t do it, but we did!

Cody Grant

The Dynamic Art of Job Descriptions

Not only will this event be awesome, but this year we added an “After Party” to take place onsite for continued networking with peers and friends!

DisruptHR Detriot 1.0 had over 200+ participants and it was a sellout. This event is almost half sold already, so get your tickets today!

Register for DisruptHR Detroit! 

 

Is employee experience really all about your manager? #Maslow #Drink!

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So, I’m sharing a post I wrote over at EXJournal.org (EX = Employee Experience). It’s site started by some brilliant people from all over the world and they invited me to write to bring down the overall quality of the site! I wrote this post and immediately thought, “Hey, I just leveled-up from my normal poorly written stuff!”.

I thought this because it’s an idea I’m passionate about and truly believe. I think we get lied to a bunch by HR vendors who are just trying to sell their shit. We’ve been lied to for a long time on the concept – “People leave managers, not companies” – that’s actually not true…enjoy the post and check out the new EXJournal site!

“Employees don’t leave companies. Employees leave managers.” 

How often have you heard this over the past decade? A hundred times? A thousand times?

We love saying this in the HR, management consulting, leadership training world. We use it for employee engagement and employee experience, to almost anything where we want to blame bad managers and take the focus off all the other crap we get wrong in our companies.

The fact is, the quote above is mostly bullshit.

Employees actually care about other things more

The truth is, employees actually leave organizations more often over money than anything else. We don’t want to believe it because that means as leaders we have to dig into our budgets, make less profit, and pay our employees true market value if we want them to stay.

Managers might be the issue if you’re getting everything else right. So, if you pay your employees at the market rate. Ifyou offer market-level benefits. If you give them a normal work environment, then yes, maybe employees don’t leave your company, they leave their managers.

But you forgot all that other stuff? Maybe the ‘real’ reason an employee left your company wasn’t the fact their manager wasn’t a rock star. Maybe it was the fact you paid them below market, gave them a crappy benefits package, and made them work in the basement?!

The dirty little truth about Employee Experience is that managers are just one component of the overall experience, and we give them way too much weight when looking at EX in totality. We do this because we feel we don’t have control over all of the other stuff, but it’s easy to push managers around and ‘train’ them up to be better than they actually are.

Rethinking Maslow for EX

There is a new Maslow‘s Hierarchy of Employee Needs when it comes to Employee Experience and it goes like this:

Hierarchy of needsLevel I – Money – cash!

Level II – Benefits – health, fringes, etc.

Level III – Flexibility of Schedule – work/life balance

Level IV – Work Environment – short commute, great design, supportive co-workers

Level V – The Actual Job/Position – am I doing something that utilizes my best skills?

Level VI – Your Manager – do I have a manager who supports my career & life goals?

We all immediately jump to Level VI when it comes to EX because that’s what we’ve been told is the real reason people leave organizations. Which actually might be the case if all of the other five levels above are being met. What I find is that rarely are the first five levels met, and then it becomes really easy to blame managers for why their people leave.

Managers aren’t the difference maker

When I take a look at organizations with super low turnover, what I find are that they do a great job at the first five levels, and they do what everyone else does at level six. The managers at low turnover organizations are virtually the same as all other organizations. There is no ‘real’ difference in skill sets and attitudes; those managers are just managing employees who are pretty satisfied because most of their basic needs are met pretty well.

I think the new quote should be this:

“Good employees leave companies that give them average pay, benefits, and work environment, that don’t utilize the employee’s skill set, and that make them work for a crappy boss.” 

(Tim note – Why the #Drink? It’s a game that my fellow HR/TA speakers and I play. We hate when someone uses the Maslow pyramid in a slide, so we make fun of it by claiming every time a speaker mentions “Maslow” or shows the pyramid the entire audience should have to take a drink – like a drinking game for bad speakers! The more you know…) 

Want to make more money? Be an extrovert!

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New research out of the University of Copenhagen finally puts to rest the age-old argument around what’s better: being an extrovert or being an introvert? I have friends who are on both sides and super successful in their careers, but it’s still one of those things where if you are one or the other, you usually believe what you are is the best.

Well, in terms of lifelong earnings the data is pretty clear you want to be an extrovert! From the study:

One striking result is how much the trait of conscientiousness matters. Men who measure as one standard deviation higher on conscientiousness earn on average an extra $567,000 over their lifetimes, or 16.7 percent of average lifetime earnings. Measuring as extroverted, again by one standard deviation higher than average, is worth almost as much, $490,100. These returns tend to rise the most for the most highly educated of the men.

For women, the magnitude of these effects is smaller (for one thing, women earned less because of restricted opportunities). Furthermore, extroversion is more strongly correlated with higher earnings than is conscientiousness, unlike for the men.

Yeah, that’s a half of million dollars! That’s life changing money for most people!

Here is something else that came out of the study that I thought was fascinating, people who are ‘agreeable’ by nature, actually make less money!

It may surprise you to learn that more “agreeable” men earn significantly less. Being one standard deviation higher on agreeableness reduces lifetime earnings by about 8 percent, or $267,600. In this context, you can think of agreeableness as meaning a person is less antagonistic and more likely to consider the interests of others. You might have thought agreeableness would be correlated with higher earnings but alas not.

So, here we are as HR pros telling all of our employees who want to be leaders they should be more ‘agreeable’, put the interests of others above your own, etc. What we are really telling them is “hey, here’s how to ensure you’ll make less money in your career!”

I think we see this in our world today. We tend to want to believe we all want ‘servant leaders’ when it comes to someone leading us individually, or leading our companies. But, for the most part, most of our great leaders we can point to, male and female, are still overwhelmingly extroverted and mostly directive in their style of leadership.

One last thing that came out of the study is that being smart and being extroverted is not correlated. Why does this matter? Well, being smart does correlate to higher income as well. So, when we go try and select great employees we tend to just look at intelligence. Which is necessarily bad. If you are going to try to increase your talent, starting with smart people is never a bad idea, but in the long run, it’s more than just IQ:

Another interesting result from the data is that IQ and conscientiousness are not very well correlated. That implies that finding ideal workers isn’t so easy. The quality of openness, however, is moderately positively correlated with IQ, so you might expect that the smarter workers are more willing to experiment and try new things.

So, do you have to be extroverted to make more money? No, but it’s easier and more likely if you are. If you’re introverted, by nature, it wouldn’t hurt to work on your outwardly extroverted self. We all have the ability to be extroverted and introverted in certain situations. The key for earning more income is being extroverted in a professional setting.

Okay, my introverted friends! Tell me why this research is complete B.S.!

How Can You Become a Great HR/Talent Professional?

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I met an aspiring HR college student recently. The question was asked, “Tim, how can I be great at HR?” I told them to buy my book and read my blog and that’s really all there is to it! Just kidding, I said something after that as well! 😉

It’s a great question that ultimately has very little to do with HR or Talent Acquisition. To be great at HR, or anything, rarely do you have to be great at that certain skill set. For some things, it’s important: doctor, lawyer, accountant, etc. But most professions you can learn the skills, so it’s about these other things that I told this young Padawan:

– Go deep on a few things. The world needs experts, not a generalist. Don’t kid yourself to think being a generalist is really what your organization wants. People say this when they are an expert in nothing. Be an expert in something and a generalist in a bunch of stuff.

– Don’t be super concerned with what you’re going deep on, just make sure it interests you. While it might not seem valuable now, at some point it probably will be. I’m not in love with employee benefits, but someone is and when I need help with that I’m searching for that person.

– Consume content inside and outside of your industry. Those with a never-ending appetite to learn are always more successful.

– Connect with people in your field outside of your company. We are in a time in the world where your network can be Pitbull Worldwide! Use that to your advantage. There is someone smarter than you a thousand miles away just waiting to help you.

– Just because someone older and more experienced than you might think something is unimportant, don’t give up on it. We all get used to what we are used to. Older people think Snapchat is stupid and it might be, but it also might unlock something awesome in our employment brand. Experience and age are super valuable until they aren’t.

– Constantly make stuff and test it. Some it will fail, most of it will be average, some of it will be awesome. Give yourself more chances for awesome! Don’t let someone tell you, “we tried that three years ago and it didn’t work”. Cool, let’s do it again, but this time change the name!

– Take a big chance early in your career. Find a company that you absolutely love and just find a way to work there in any position, then be awesome for a couple of years and see what happens. Working for a brand you love is beyond the best career feeling you’ll have.

– Don’t expect to be “HR famous” overnight, but the work you do right now will make you HR famous ten years from now. Do the work, fall in love with it, the fame will come down the road. “I want to blog and speak just like you, Tim!” Awesome, I started doing this a decade ago. Let’s get started right now!

– Don’t discount social skills in the real world. You can be the smartest most skilled person in the room, but the one with a personality is the one people will pay attention to. This is a skill that can be learned and constantly improved upon if you work at it.

– Spend time with Great HR and Talen pros. No one is really hiding their secret sauce, you just aren’t asking them questions. The key in spending time with others is not asking them to invest more in helping you than you’re willing to invest in making it happen. I get asked weekly for time from people who rarely are willing to help me in return.

Okay, as internships are concluding for the summer let’s help these aspiring professionals out! Give me your best advice in the comments!

SHRM CEO says All Employers Should “Require” HR Certification!

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Did you see this last week by new SHRM CEO Johnny Taylor?

“Require certification,” Taylor said. “SHRM certification is a validation that the professional doing the job has the competency to do it. Treat HR like a profession. Don’t just prefer—require!”  

So, there will be a reaction from the HR community on this for sure! My guess is it will be mostly negative by those who aren’t certified, and mostly positive by the small percentage, overall, of HR professionals who do have a certification.

Here’s my take – I 100% agree with Johnny!

In fact, I love Johnny even more as the selection of SHRM CEO!

We (HR) want to be put on the same level as our peers in accounting, legal, etc. They are required to complete an examination to reach their CPA or pass the bar exam. Why should HR be any different?

I think it would be awesome to begin seeing HR positions at all levels have “HR Certification Required to Apply to this Position!” on job descriptions and job postings. I think it’s a sign that organizations are saying we want to ensure that our HR professionals meet some basic understanding and competency of the profession, at a minimum.

I think the one pushback would be there is a cost of obtaining the certification. That’s a real barrier and being a professional that embraces and espouses to inclusion, we want to eliminate barriers. Thankfully, SHRM also was prepared for this and announced last week:

“We’ve adapted our recertification process to provide additional flexibility to match your learning needs.

Going forward, SHRM will no longer have a maximum limit on self-paced activities, in the ‘Advance Your Education’ category.”

What this means is an HR professional can go out and take all 60 recertification credits for free through various webcasts or other self-paced free HR learning opportunities.

There still the cost to recertifying ($100 for members, $150 for non-members) and a cost to take the initial exam ($300 or $400, respectively). The reality is we all have investments we need to make to maintain and grow ourselves in our profession. This is a rather small amount for such a great profession.

I’ve been a long time vocal critic of SHRM in many ways but I love this push from Johnny to the profession. Sure it’s a bit self-serving since SHRM is the one selling the SHRM-CP and SCP certification (along with HRCI who sells the PHR, SPHR, and GPHR separately), but I don’t care. It’s the right thing to do.

I’ve been an HR professional who has held a certification since 2001. Gaining that certification took work, study, and practice. It wasn’t easy. After completing the examination and passing it was a big deal. 17 years of pursuing continuing education puts me in a really great position as a professional that I know a great deal about HR in a number of facets.

Does this make me a ‘better’ HR professional than someone who does not have a certification? That’s the big question, right? I believe it does, on average. Sure someone can know more than me, who does not have an HR certification, but normally, I would say that is not the case.

So, kudos, to Johnny, who got beat up recently in social media for shaking President Trump’s hand and taking a pic at an event. I believe requiring HR certifications for HR positions is the right stance to take for SHRM and for the profession.

Michigan Recruiter’s Conference – November 1st – Detroit, MI! Registration is Now Open!

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The 4th Annual Michigan Recruiter’s Conference will take place on November 1st, 2018 onsite at the GM Headquarters RenCen in downtown Detroit, MI. Registration is now open for this event. There is limited seating because of space constraints. Only 250 registrations will be accepted! This event will SELL OUT, don’t wait!

Okay – all that nonsense is out of the way! Why should you and your corporate recruiting team come? Yes, I specifically said “corporate” recruiting team. No staffing, RPO, or vendors will be allowed to register. Hate me if you want, but it actually works really well. Corporate TA leaders and pros can learn without being pimped constantly!

When Jim and I started this conference 4 years ago we did so that our teams would have world-class recruiting development in our own backyard. National conferences are great, but they are expensive! We couldn’t afford to send our teams, but if we had one local, we could bring our entire team!

Jim and I knew most of the great Talent Acquisition speakers personally, or we knew someone who knew them personally, and we felt pretty confident we could talk them into coming to beautiful Michigan! Okay, they all owe us favors and we just happen to be in Michigan! Either way, the Michigan Recruiter’s Conference has worked out wonderfully!

The 2018 Michigan Recruiter’s Conference lineup is Awesome!

– Torin Ellis – Diversity Strategist speaking on “Conversation to Commitment”

– Angie Verros – Sourcing/TA Expert speaking on getting more candidate replies

– Michael Arena, Ph.D. – Chief Talent Officer at GM speaking on TA Transformation

– Dawn Burke – HR and Talent Expert speaking on getting more out of your hiring managers

– Holly Fawcett – Sourcing Ninja at Social Talent sharing the latest and greatest Sourcing magic!

– Plus, additional sessions on DIversity Recruiting and Recruitment Marketing!

I want to thank this year’s sponsors: General Motors (just exceptional automobiles), Greenhouse (just an exceptional ATS) and Smashfly (just an exceptional Recruitment Marketing platform). They allow us to keep the cost of the entire conference down to just $89 per person, that includes, coffee, breakfast, drinks, lunch, snacks, oh yeah, and all that great freaking TA development and thought leadership!

Register Today! (over 100 tickets have already been sold in the 1st week!)