Category Archives: Learning

Using Email Activity as a Performance Metric!

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So, the other day I was reading this article by Josh Bersin. You know Josh, right? Bersin by Deloitte, big time voice in the HR Industry for decades. Josh might be one of the most recognizable thought leaders in our space. He recently left Deloitte and is back on his own. Josh has forgotten more about HR than I’ve ever known.

I’ve probably met Josh personally 15 times. Sat at dinner with him one night, at an industry event, for about 3 hours and had some really good conversation. Just saw him at LinkedIn’s Talent Connect as I was coming off the live stream and he was coming on, went to say “hello” and he looked at me as if I was about to mug him! LOL! I think he legitimately thought I was coming to ask for his autograph! Turns out, I know Josh, way more than Josh knows me! That’s okay, he’s still brilliant.

The article is titled: “What Emails Reveal About Your Performance At Work”:

After analyzing months of communication patterns using messaging metadata (data about the messages, not the messages themselves), the company can now statistically prove that certain types of communication behavior directly correlates to business performance. In fact, using employee communication data with a Deep Learning Model, Genpact can predict “Rockstar” performers with 74% accuracy. (This process works for emails, slack messages, skype messages, etc.)…

What did they find? The highest performing leaders use simpler words to communicate, they respond faster, and they communicate more often. In other words, they are more engaged, more efficient, and more action-oriented.

Now there’s a ton of data science that comes into play to get to this outcome. I’ve written about the power of Microsoft’s Workplace Analytics using data to help organizations and individuals improve their performance by analyzing how we work, and this is basically doing the same thing.

How do you improve your performance through email?

1. Respond quickly to messages.

2. Use language everyone can understand.

Let’s unpack those two things a bit because it sounds way too simple to actually work!

When you respond quickly to any kind of messaging a person has sent you it triggers a couple of things. One, the person who sent the message feels validated that not only did you get the message, but you thought ‘they’ were important enough for a quick response back. Don’t discount the impact that has on your influence at a larger level.

Two, a quick response shows the people you are communicating back to that you’re on top of your stuff. When you get a response to a message you sent from three days ago, I assume that person is way over their head. Look, I asked if you were interested in doing this thing or not. It’s a seven-second response, just respond, it’s not difficult!

Using simple, straightforward language ensures that everyone on the message can be crystal clear about what the message was about. Nothing was vague or left to interpretation. “No, I will not attend this meeting. Instead, Sandy will be coming as she is the one who has the data you need, and my full support on any decisions that need to be made.” Bam! Done. Simple.

Sometimes I think we overcomplicate what really good performance looks like. Turns out if respond quickly and make sure people understand you, you meet a couple of really important qualifications to becoming a strong leader!

Also, go connect with Josh Bersin and tell him Tim said “Hello!”

Teens Feel Speaking In Class is Unreasonable & Discriminatory. What do you think?

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A recent article in The Atlantic brought up is seemingly troubling subject. Teens are voicing their opinion that being forced to speak up in classes is discriminatory:

“in the past few years, students have started calling out in-class presentations as discriminatory to those with anxiety, demanding that teachers offer alternative options. This week, a tweet posted by a 15-year-old high-school student declaring “Stop forcing students to present in front of the class and give them a choice not to” garnered more than 130,000 retweets and nearly half a million likes. A similar sentiment tweeted in January also racked up thousands of likes and retweets. And teachers are listening.” 

Hmmm. I’ve got some thoughts…

I was out at LinkedIn’s Talent Connect recruiting conference this past week. Great content, engaged recruiting pros and leaders, and a lot of great data being shared. One of those data points shared by CEO Jeff Weiner was the largest skills gap currently in need by employers. Can you guess which skill was most needed?

  • Tech/IT/coding-type of skills? No, but not a bad guess!
  • Healthcare/Nursing skills? No, but another great guess!

The #1 most sought after skill by employers is Oral Communication!

Turns out that we have a ton of kids coming into the workforce that have a hard time communicating orally! Hmmm…

Yeah, so we should probably not make kids who have anxiety over public speaking not speak in the safe environment of a classroom in front of a trained educator!

You know what, most people have anxiety about public speaking. The answer isn’t let’s try and find ways for these kids not to speak, its let’s find ways to get these kids to begin speaking in small ways where they start to gain confidence and little by little start ramping up how and where they speak.

Education isn’t about making some comfortable. It’s about making you uncomfortable in a safe way. If we know kids need oral communication skills to be successful in the work world, we must demand that our educators help make this happen.

I get we are in a time where kids have a great platform to voice their opinions and desires. Good for them! It’s awesome time to be alive. Also, these are kids. Kids can be super smart, and super short sited. It’s our job as adults to say, “I hear you! Public speaking in front of your peers is hard. That’s why you actually need to do it more, not less.”

So, knowing this is a skill that most adults also struggle with, what do you think? Should we be finding alternatives for kids who don’t want to speak in front of their class, or should we make them stand up and speak?

I’m all for making them uncomfortable and teaching them a skill that will help them the rest of their life. I don’t need them to get on stage and speak in front of an audience, but I do need them to be in a meeting with ten co-workers and be willing and active in that conversation!

What Makes a Great Talent Acquisition Conference? #SourceCon

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Hey gang! I’m back from attending and speaking at my first ever SourceCon conference. Can I be real for a second? I never attended SourceCon in the past because I was intimidated. For real!

Let me explain. I’m not a Sourcing Nerd! I’m not going to sit down on my laptop and go deep diving into the national archives to find names of whatever or build search strings that are 5,000 characters long, so I thought, yeah, this just isn’t for me. I was wrong! It is for me! Okay, not the super sourcing nerd stuff, but I even like watching that!

SourceCon was filled with passionate Talent Acquisition pros and leaders, not just Sourcing Pros. Like I’m just going to come up and introduce myself and start asking questions about how I can better and share with you on how you can get better. The interactions at all levels at the conference is off the charts, and unlike I’ve seen at other recruiting conferences, especially around how to make you as a professional better!

So, what do I think makes a great Recruiting conference like SourceCon?

– Leadership to break away from the normal content stream and put different stuff on stage. Shannon Pritchett and the ERE leadership are always willing to push the envelop and try stuff!

– A culture of sharing! Everyone at SourceCon seems to be there to share openly with everyone else, and it makes for interactions and conversations happening everywhere!

– Feeling like you’re being welcomed into the trust circle! That was my initial fear. I’m not really one of them, they won’t want me, what do I have to give them!? It’s the opposite, truly. Steve Levy, an industry veteran is just one of a bunch of actual “Welcome Wagon” pros who volunteer to introduce you into the inner circle and make instantly feel like part of a movement.

– Content where you can’t write fast enough! The content at SourceCon is packed with “oh, crap, I’m stealing that idea and taking that back to my own shop and we’re doing that tomorrow!” Like every session!

– Content that forces you to think differently about what you and your organization are doing. That challenges you, and might even make you feel a bit uncomfortable. Not every session, that would be exhausting, but you need a little bit to force you to think differently about the profession.

SourceCon 2019 is in Seattle, and Shannon and the team just keep finding ways to make it better. Definitely check it out as a great development option for you and your team next year.

Career Confessions from Gen Z: 20 Ways to Work Better with Gen Z!

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Tuesday is one of my favorite days of the year: my birthday! Ever since I was little, I had trouble falling asleep the night before my birthday because I was so excited, and I’m a little embarrassed to admit that it isn’t any different this year. This year is a pretty big transition as I move on from my teenagers year and enter my third decade on this planet.

Pretty cool, pretty terrifying.

So, in honor of my 20 years, I compiled a list of 20 tips and tricks in order to work best with your Gen Z friends, employees, co-workers, nieces/nephews, or whoever else.

  1. Try to limit/reduce your questions about our days/events etc. to as few as possible, especially early in the morning or late at night.
  2. Talk to us as little as possible in the morning.
  3. Be encouraging.
  4. Call us on the phone instead of having us call you. (Recruiters – are you hearing this!?)
  5. Try to accommodate our insomnia by allowing later wake-up times/work times.
  6. Provide caffeine – for free! (good general rule for all people)
  7. Be open to any ideas, no matter how wacky they may be.
  8. Provide non-traditional spaces to get work done.
  9. Be patient.
  10. Bring food whenever a really hard/annoying task comes up that needs to be done.
  11. Don’t be afraid to push us.
  12. Provide guidance without completing the job for them.
  13. When we have headphones on, it most likely means that we are focused/don’t want to be talked to.
  14. Encourage activities that limit our constant phone use.
  15. Give us space.
  16. Acknowledge a job well done, but criticize when necessary.
  17. Don’t stalk their social media profiles (at least not all the time 🙂
  18. Embrace the youthful spirit as much as possible.
  19. Try to give as much detail because although we may have questions, we’re probably too stubborn/scared to ask them.
  20. If you just can’t with the hormone filled moments of rage, step away, roll your eyes, and try to move on. Chances are that’s exactly how’d we react too.

Young people are weird. But, we all were young and weird once. So, try and take that weird and turn it into something awesome.

That’s what I’m going to try and do in this new chapter.  Here’s to the next 20.

This post was written by Cameron Sackett (not Tim) – you can probably tell because it lacks grammatical errors!

HR and TA Pros – have a question you would like to ask directly to a Gen Z? Ask us in the comments and I’ll respond in an upcoming blog post right here on the project. Have some feedback for me? Again, please share in the comments and/or connect with me on LinkedIn.

DisruptHR Detroit 2.0 – September 20th! Tickets Available Now! #Detroit #DisruptHR #HRParty

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Detroit Metro HR and Talent Peeps!

We’re back!!!

On September 20th in Midtown Detroit, DisruptHR Detroit 2.0 will be taking place onsite at our host Quicken Loans! The cost to attend this event is $30 which includes some great food and drinks, an exceptional list of speakers, and great prizes!

Here are our 2.0 speakers for this event:

Speakers for the 2018 DisruptHR Detroit 2.0:

Tina Marie Wholfied

Don’t Fear The Peacocks! Embracing Organizational Change through Diversity

Melissa Fairman

Make Work Suck Less! 

Melanie Stern

Hiring for Culture Fit Not Add
Becky Andree

CODE RED!  Leadership Development has flatlined!
But I have a Defibrillator!

Kimika Garrett

Planning with a Twist
Danielle Crane

Nobody Smokes in Church
Kat Hoyer

Stop trying to make your employees Happy
Josh Schneider

The Tingly Feeling Compass
Michelle Clark

The Power of Purpose – Stop Sucking the Life Out

of Your People!
Chris Groscurth

Hustle Smarter: Future-Ready Human Resource

Leaders
Iris Ware

They said we couldn’t do it, but we did!

Cody Grant

The Dynamic Art of Job Descriptions

Not only will this event be awesome, but this year we added an “After Party” to take place onsite for continued networking with peers and friends!

DisruptHR Detriot 1.0 had over 200+ participants and it was a sellout. This event is almost half sold already, so get your tickets today!

Register for DisruptHR Detroit! 

 

Is employee experience really all about your manager? #Maslow #Drink!

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So, I’m sharing a post I wrote over at EXJournal.org (EX = Employee Experience). It’s site started by some brilliant people from all over the world and they invited me to write to bring down the overall quality of the site! I wrote this post and immediately thought, “Hey, I just leveled-up from my normal poorly written stuff!”.

I thought this because it’s an idea I’m passionate about and truly believe. I think we get lied to a bunch by HR vendors who are just trying to sell their shit. We’ve been lied to for a long time on the concept – “People leave managers, not companies” – that’s actually not true…enjoy the post and check out the new EXJournal site!

“Employees don’t leave companies. Employees leave managers.” 

How often have you heard this over the past decade? A hundred times? A thousand times?

We love saying this in the HR, management consulting, leadership training world. We use it for employee engagement and employee experience, to almost anything where we want to blame bad managers and take the focus off all the other crap we get wrong in our companies.

The fact is, the quote above is mostly bullshit.

Employees actually care about other things more

The truth is, employees actually leave organizations more often over money than anything else. We don’t want to believe it because that means as leaders we have to dig into our budgets, make less profit, and pay our employees true market value if we want them to stay.

Managers might be the issue if you’re getting everything else right. So, if you pay your employees at the market rate. Ifyou offer market-level benefits. If you give them a normal work environment, then yes, maybe employees don’t leave your company, they leave their managers.

But you forgot all that other stuff? Maybe the ‘real’ reason an employee left your company wasn’t the fact their manager wasn’t a rock star. Maybe it was the fact you paid them below market, gave them a crappy benefits package, and made them work in the basement?!

The dirty little truth about Employee Experience is that managers are just one component of the overall experience, and we give them way too much weight when looking at EX in totality. We do this because we feel we don’t have control over all of the other stuff, but it’s easy to push managers around and ‘train’ them up to be better than they actually are.

Rethinking Maslow for EX

There is a new Maslow‘s Hierarchy of Employee Needs when it comes to Employee Experience and it goes like this:

Hierarchy of needsLevel I – Money – cash!

Level II – Benefits – health, fringes, etc.

Level III – Flexibility of Schedule – work/life balance

Level IV – Work Environment – short commute, great design, supportive co-workers

Level V – The Actual Job/Position – am I doing something that utilizes my best skills?

Level VI – Your Manager – do I have a manager who supports my career & life goals?

We all immediately jump to Level VI when it comes to EX because that’s what we’ve been told is the real reason people leave organizations. Which actually might be the case if all of the other five levels above are being met. What I find is that rarely are the first five levels met, and then it becomes really easy to blame managers for why their people leave.

Managers aren’t the difference maker

When I take a look at organizations with super low turnover, what I find are that they do a great job at the first five levels, and they do what everyone else does at level six. The managers at low turnover organizations are virtually the same as all other organizations. There is no ‘real’ difference in skill sets and attitudes; those managers are just managing employees who are pretty satisfied because most of their basic needs are met pretty well.

I think the new quote should be this:

“Good employees leave companies that give them average pay, benefits, and work environment, that don’t utilize the employee’s skill set, and that make them work for a crappy boss.” 

(Tim note – Why the #Drink? It’s a game that my fellow HR/TA speakers and I play. We hate when someone uses the Maslow pyramid in a slide, so we make fun of it by claiming every time a speaker mentions “Maslow” or shows the pyramid the entire audience should have to take a drink – like a drinking game for bad speakers! The more you know…) 

How Can You Become a Great HR/Talent Professional?

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I met an aspiring HR college student recently. The question was asked, “Tim, how can I be great at HR?” I told them to buy my book and read my blog and that’s really all there is to it! Just kidding, I said something after that as well! 😉

It’s a great question that ultimately has very little to do with HR or Talent Acquisition. To be great at HR, or anything, rarely do you have to be great at that certain skill set. For some things, it’s important: doctor, lawyer, accountant, etc. But most professions you can learn the skills, so it’s about these other things that I told this young Padawan:

– Go deep on a few things. The world needs experts, not a generalist. Don’t kid yourself to think being a generalist is really what your organization wants. People say this when they are an expert in nothing. Be an expert in something and a generalist in a bunch of stuff.

– Don’t be super concerned with what you’re going deep on, just make sure it interests you. While it might not seem valuable now, at some point it probably will be. I’m not in love with employee benefits, but someone is and when I need help with that I’m searching for that person.

– Consume content inside and outside of your industry. Those with a never-ending appetite to learn are always more successful.

– Connect with people in your field outside of your company. We are in a time in the world where your network can be Pitbull Worldwide! Use that to your advantage. There is someone smarter than you a thousand miles away just waiting to help you.

– Just because someone older and more experienced than you might think something is unimportant, don’t give up on it. We all get used to what we are used to. Older people think Snapchat is stupid and it might be, but it also might unlock something awesome in our employment brand. Experience and age are super valuable until they aren’t.

– Constantly make stuff and test it. Some it will fail, most of it will be average, some of it will be awesome. Give yourself more chances for awesome! Don’t let someone tell you, “we tried that three years ago and it didn’t work”. Cool, let’s do it again, but this time change the name!

– Take a big chance early in your career. Find a company that you absolutely love and just find a way to work there in any position, then be awesome for a couple of years and see what happens. Working for a brand you love is beyond the best career feeling you’ll have.

– Don’t expect to be “HR famous” overnight, but the work you do right now will make you HR famous ten years from now. Do the work, fall in love with it, the fame will come down the road. “I want to blog and speak just like you, Tim!” Awesome, I started doing this a decade ago. Let’s get started right now!

– Don’t discount social skills in the real world. You can be the smartest most skilled person in the room, but the one with a personality is the one people will pay attention to. This is a skill that can be learned and constantly improved upon if you work at it.

– Spend time with Great HR and Talen pros. No one is really hiding their secret sauce, you just aren’t asking them questions. The key in spending time with others is not asking them to invest more in helping you than you’re willing to invest in making it happen. I get asked weekly for time from people who rarely are willing to help me in return.

Okay, as internships are concluding for the summer let’s help these aspiring professionals out! Give me your best advice in the comments!

The “Real” Man Talent Crisis in America!

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I have to admit, I’m not much of a  “real man”. I don’t know many ‘man’ things. I don’t fix cars. I’m horrible fixing almost anything. I have a lot of tools, but the reality is I usually cost myself more money by trying to fix something myself than just paying to have a ‘real’ man fix it.

That’s hard to admit. I want to be a real man. I want to have something go wrong in my house and instantly know what to do and how to correct it. I usually just go to YouTube and watch a real man show me how to fix it, then I call a real man to come over and fix it.

It seems like there is a huge need for real men right now in the world. It’s a shrinking talent pool for sure!

My mother is at a point in life where she finds herself without a man, real or fake, but she needs the skills of a real man to help her keep up her house. We found her someone and all I can think is I really need this guy for myself, not her! I need her real man for me!

I have three sons and none of them are real men, and unfortunately, I don’t see them becoming real men. I’m teaching them to pay for a real man. It’s cheaper and less frustrating in the long run. I don’t really have a desire to learn to plumb, do electrical work, appliance repair, engine repair, carpentry, etc. I mean I wish I had those skills, but that’s a lot of life experience and it’s almost too late for me to pick those up and be any good at them.

I have some great qualities that most ‘real’ men probably don’t. I’m awesome at gardening. I love to shop. Go to the movies. I love to go to the theater. I can cook up a storm. I do some basic sewing. I’m awesome with children. Just don’t ask me to ‘fix’ the front door when it won’t close properly.

While you might think this is a ‘me’ problem, it’s not. This is an “us” problem. I can foresee a time when ‘real’ men are so scarce we won’t be able to find anyone to fix our stuff! We have a real man talent crisis on our hands and I don’t think people really understand how bad it is, and how bad it’s going to get.

I don’t need someone to show me how to play Fortnite! That is a skill I can live without. But I can’t have the deck falling off my house and just let it dangerously hang there! I don’t need someone to show me how to watch the entire series of The Office on Netflix, but I do need someone to help me fix my garage door when it won’t go up or down!

I’m sure there is a correlation between skilled trades leaving public education and downfall of “real” man skills in the U.S. I’m also sure that there is a correlation between white collar jobs and blue collar jobs and real man skill level. You could probably add in a number of other factors around higher education, income level, etc. But, it’s all really meaningless, I still need have a need for real man skills no matter the reason I lack them!

So, I’m wondering. Is this just me or are others feeling the real man skill pinch as well? Hit me in the comments with how you lack real man skills, or how you got your real man skills, even if you’re a lady with ‘real man’ skills!

SHRM CEO says All Employers Should “Require” HR Certification!

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Did you see this last week by new SHRM CEO Johnny Taylor?

“Require certification,” Taylor said. “SHRM certification is a validation that the professional doing the job has the competency to do it. Treat HR like a profession. Don’t just prefer—require!”  

So, there will be a reaction from the HR community on this for sure! My guess is it will be mostly negative by those who aren’t certified, and mostly positive by the small percentage, overall, of HR professionals who do have a certification.

Here’s my take – I 100% agree with Johnny!

In fact, I love Johnny even more as the selection of SHRM CEO!

We (HR) want to be put on the same level as our peers in accounting, legal, etc. They are required to complete an examination to reach their CPA or pass the bar exam. Why should HR be any different?

I think it would be awesome to begin seeing HR positions at all levels have “HR Certification Required to Apply to this Position!” on job descriptions and job postings. I think it’s a sign that organizations are saying we want to ensure that our HR professionals meet some basic understanding and competency of the profession, at a minimum.

I think the one pushback would be there is a cost of obtaining the certification. That’s a real barrier and being a professional that embraces and espouses to inclusion, we want to eliminate barriers. Thankfully, SHRM also was prepared for this and announced last week:

“We’ve adapted our recertification process to provide additional flexibility to match your learning needs.

Going forward, SHRM will no longer have a maximum limit on self-paced activities, in the ‘Advance Your Education’ category.”

What this means is an HR professional can go out and take all 60 recertification credits for free through various webcasts or other self-paced free HR learning opportunities.

There still the cost to recertifying ($100 for members, $150 for non-members) and a cost to take the initial exam ($300 or $400, respectively). The reality is we all have investments we need to make to maintain and grow ourselves in our profession. This is a rather small amount for such a great profession.

I’ve been a long time vocal critic of SHRM in many ways but I love this push from Johnny to the profession. Sure it’s a bit self-serving since SHRM is the one selling the SHRM-CP and SCP certification (along with HRCI who sells the PHR, SPHR, and GPHR separately), but I don’t care. It’s the right thing to do.

I’ve been an HR professional who has held a certification since 2001. Gaining that certification took work, study, and practice. It wasn’t easy. After completing the examination and passing it was a big deal. 17 years of pursuing continuing education puts me in a really great position as a professional that I know a great deal about HR in a number of facets.

Does this make me a ‘better’ HR professional than someone who does not have a certification? That’s the big question, right? I believe it does, on average. Sure someone can know more than me, who does not have an HR certification, but normally, I would say that is not the case.

So, kudos, to Johnny, who got beat up recently in social media for shaking President Trump’s hand and taking a pic at an event. I believe requiring HR certifications for HR positions is the right stance to take for SHRM and for the profession.

What’s the Best Day of the Week to Take Off?

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Right now you’re probably in the middle of your ‘summer’ work schedule. You know where the office gets out early on Friday or doesn’t even come in on Friday so everyone can have the long weekend and enjoy the great summer weather. In the North and Midwest, where we have short summers, this is fairly common.

I have a confession to make. I’m an awful judge on what I really want for myself.

When I was in college I scheduled myself from 8 am to noon, Monday through Thursday believing how great it would be to get school done early and have the entire rest of the day off to do whatever it is I wanted, and have a long weekend. It was a disaster! Not only did I have my afternoons and long weekend, I also had most mornings off, because I didn’t drag my butt out of bed to go!

I have this same ‘traditional’ mindset when it comes to flexibility scheduling at work. In my mind, I believe I would want to either take off Friday (ideally, choice #1) or Monday so that I could always have a long weekend. Without really putting thought into it, I think most people would say the same thing.

As with everything nowadays, some research is helping to shape my mind differently:

The key is giving yourself a beat, a day to make your own pace, and to break the tyranny of the over-scheduled work week. Our human experience of time is ordered by “pacers,” both internal (like being a “morning person” or a “night owl”) and external, like the work week or a deadline, says Dawna Ballard, a communications professor at University of Texas at Austin and a scholar of chronemics, the study of time and communication. “Everyone has a different chronotype. Some people are slower moving, some people are faster moving,” she told me over the phone. “Our work, though, just goes and throws that out the window and says actually, this is how fast you have to work, this is when you have to work…

…One of the hallmarks of modern life is that our internal and external pacers are often at odds with one another—one reason Monday mornings are difficult. “You’re coming off from a weekend, where you do have your own pace,” Ballard says, explaining the Monday blues from a social science perspective. “It’s having to go from your pacer, back to this other pacer, there’s that friction.”

So, what’s the best day to take off in your week?

Wednesday!

Having that break in the middle of your week does a couple of really positive, psychological things. One, you go into your week knowing you only have two days of work, until your next break to do ‘you’ stuff. Then, another couple of days before a two-day break. The second thing is having that mid-week break allows us to do life stuff when it’s less busy with everyone else doing ‘life’ stuff.

You can go work out at the gym and it’s not busy. You can go to a doctor’s appoint or get your hair done in the middle of the day, that’s not a Saturday. You can go to the DMV when it’s quieter than normal. You can take a breath at home, while it’s quiet and recharge your batteries.

When you look at adding a little bit of flexibility to your organizations, it doesn’t always have to be some sort of “we’re letting everyone out early on Friday”. Maybe some of the best ‘flexibility’ would be having a half-day on a Wednesday! Can you imagine instead of a half day on Friday, you got a half day on Wednesday each week? How would your life change?

The next time you use a PTO day to extend a weekend, rethink what you’re doing and try taking a PTO day on a Wednesday. It just might be the break you need to keep you fresh all week!