Category Archives: Motivation

Is employee experience really all about your manager? #Maslow #Drink!

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So, I’m sharing a post I wrote over at EXJournal.org (EX = Employee Experience). It’s site started by some brilliant people from all over the world and they invited me to write to bring down the overall quality of the site! I wrote this post and immediately thought, “Hey, I just leveled-up from my normal poorly written stuff!”.

I thought this because it’s an idea I’m passionate about and truly believe. I think we get lied to a bunch by HR vendors who are just trying to sell their shit. We’ve been lied to for a long time on the concept – “People leave managers, not companies” – that’s actually not true…enjoy the post and check out the new EXJournal site!

“Employees don’t leave companies. Employees leave managers.” 

How often have you heard this over the past decade? A hundred times? A thousand times?

We love saying this in the HR, management consulting, leadership training world. We use it for employee engagement and employee experience, to almost anything where we want to blame bad managers and take the focus off all the other crap we get wrong in our companies.

The fact is, the quote above is mostly bullshit.

Employees actually care about other things more

The truth is, employees actually leave organizations more often over money than anything else. We don’t want to believe it because that means as leaders we have to dig into our budgets, make less profit, and pay our employees true market value if we want them to stay.

Managers might be the issue if you’re getting everything else right. So, if you pay your employees at the market rate. Ifyou offer market-level benefits. If you give them a normal work environment, then yes, maybe employees don’t leave your company, they leave their managers.

But you forgot all that other stuff? Maybe the ‘real’ reason an employee left your company wasn’t the fact their manager wasn’t a rock star. Maybe it was the fact you paid them below market, gave them a crappy benefits package, and made them work in the basement?!

The dirty little truth about Employee Experience is that managers are just one component of the overall experience, and we give them way too much weight when looking at EX in totality. We do this because we feel we don’t have control over all of the other stuff, but it’s easy to push managers around and ‘train’ them up to be better than they actually are.

Rethinking Maslow for EX

There is a new Maslow‘s Hierarchy of Employee Needs when it comes to Employee Experience and it goes like this:

Hierarchy of needsLevel I – Money – cash!

Level II – Benefits – health, fringes, etc.

Level III – Flexibility of Schedule – work/life balance

Level IV – Work Environment – short commute, great design, supportive co-workers

Level V – The Actual Job/Position – am I doing something that utilizes my best skills?

Level VI – Your Manager – do I have a manager who supports my career & life goals?

We all immediately jump to Level VI when it comes to EX because that’s what we’ve been told is the real reason people leave organizations. Which actually might be the case if all of the other five levels above are being met. What I find is that rarely are the first five levels met, and then it becomes really easy to blame managers for why their people leave.

Managers aren’t the difference maker

When I take a look at organizations with super low turnover, what I find are that they do a great job at the first five levels, and they do what everyone else does at level six. The managers at low turnover organizations are virtually the same as all other organizations. There is no ‘real’ difference in skill sets and attitudes; those managers are just managing employees who are pretty satisfied because most of their basic needs are met pretty well.

I think the new quote should be this:

“Good employees leave companies that give them average pay, benefits, and work environment, that don’t utilize the employee’s skill set, and that make them work for a crappy boss.” 

(Tim note – Why the #Drink? It’s a game that my fellow HR/TA speakers and I play. We hate when someone uses the Maslow pyramid in a slide, so we make fun of it by claiming every time a speaker mentions “Maslow” or shows the pyramid the entire audience should have to take a drink – like a drinking game for bad speakers! The more you know…) 

Want to make more money? Be an extrovert!

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New research out of the University of Copenhagen finally puts to rest the age-old argument around what’s better: being an extrovert or being an introvert? I have friends who are on both sides and super successful in their careers, but it’s still one of those things where if you are one or the other, you usually believe what you are is the best.

Well, in terms of lifelong earnings the data is pretty clear you want to be an extrovert! From the study:

One striking result is how much the trait of conscientiousness matters. Men who measure as one standard deviation higher on conscientiousness earn on average an extra $567,000 over their lifetimes, or 16.7 percent of average lifetime earnings. Measuring as extroverted, again by one standard deviation higher than average, is worth almost as much, $490,100. These returns tend to rise the most for the most highly educated of the men.

For women, the magnitude of these effects is smaller (for one thing, women earned less because of restricted opportunities). Furthermore, extroversion is more strongly correlated with higher earnings than is conscientiousness, unlike for the men.

Yeah, that’s a half of million dollars! That’s life changing money for most people!

Here is something else that came out of the study that I thought was fascinating, people who are ‘agreeable’ by nature, actually make less money!

It may surprise you to learn that more “agreeable” men earn significantly less. Being one standard deviation higher on agreeableness reduces lifetime earnings by about 8 percent, or $267,600. In this context, you can think of agreeableness as meaning a person is less antagonistic and more likely to consider the interests of others. You might have thought agreeableness would be correlated with higher earnings but alas not.

So, here we are as HR pros telling all of our employees who want to be leaders they should be more ‘agreeable’, put the interests of others above your own, etc. What we are really telling them is “hey, here’s how to ensure you’ll make less money in your career!”

I think we see this in our world today. We tend to want to believe we all want ‘servant leaders’ when it comes to someone leading us individually, or leading our companies. But, for the most part, most of our great leaders we can point to, male and female, are still overwhelmingly extroverted and mostly directive in their style of leadership.

One last thing that came out of the study is that being smart and being extroverted is not correlated. Why does this matter? Well, being smart does correlate to higher income as well. So, when we go try and select great employees we tend to just look at intelligence. Which is necessarily bad. If you are going to try to increase your talent, starting with smart people is never a bad idea, but in the long run, it’s more than just IQ:

Another interesting result from the data is that IQ and conscientiousness are not very well correlated. That implies that finding ideal workers isn’t so easy. The quality of openness, however, is moderately positively correlated with IQ, so you might expect that the smarter workers are more willing to experiment and try new things.

So, do you have to be extroverted to make more money? No, but it’s easier and more likely if you are. If you’re introverted, by nature, it wouldn’t hurt to work on your outwardly extroverted self. We all have the ability to be extroverted and introverted in certain situations. The key for earning more income is being extroverted in a professional setting.

Okay, my introverted friends! Tell me why this research is complete B.S.!

Career Confessions from Gen Z: Is Work-Life Balance a Right?

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One of the scariest things that I had to go through recently was deciding to give up competitive swimming. I have been racing in the pool for the majority of my life, but I knew in March 2017 that it was time to step away from the sport that I love so much. For a while after, I felt lost; what am I supposed to fill my time and put my energy into now that I am done swimming?

This is something that many high school graduates, soon to be college students and full-time employees have to go through. Many of us have been involved in activities like sports, art, or music for most of our lives, and we’re now expected to willingly step away from the things that we love to do and work our lives away. It doesn’t seem fair and often leads to a loss of identity for a lot of people. I know I had no idea what to do without swimming.

It’s a sick thing that our society expects adults to dedicate their lives to their jobs. Growing up, I remember hearing adults making fun of their peers that did things like slow-pitch softball or an organized basketball league. They would say that they’re not dedicated enough to their careers or that they needed to spend more time with their kids.

This has bothered me for a long time. I don’t want to have to give up what I love to do just because I have a job and a family! I hope that I can find a job that allows me to do something that I love, but I don’t think that my job will ever involve racing in a pool. We shouldn’t expect young people to completely give up things that they love to do once they have to provide for themselves. I want to help foster an environment where it’s not only okay to take an hour of each day to go do something for yourself, but it’s encouraged.

This is something that is so important to me in a future employer. I want to work for a company that encourages me to have a work-life balance and doesn’t pressure me to spend my life in the office.

If you had more time to have fun and do something that you love, what would you do?

This post was written by Cameron Sackett (not Tim) – you can probably tell because it lacks grammatical errors!

HR and TA Pros – have a question you would like to ask directly to a Gen Z? Ask us in the comments and I’ll respond in an upcoming blog post right here on the project. Have some feedback for me? Again, please share in the comments and/or connect with me on LinkedIn.

How Can You Become a Great HR/Talent Professional?

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I met an aspiring HR college student recently. The question was asked, “Tim, how can I be great at HR?” I told them to buy my book and read my blog and that’s really all there is to it! Just kidding, I said something after that as well! 😉

It’s a great question that ultimately has very little to do with HR or Talent Acquisition. To be great at HR, or anything, rarely do you have to be great at that certain skill set. For some things, it’s important: doctor, lawyer, accountant, etc. But most professions you can learn the skills, so it’s about these other things that I told this young Padawan:

– Go deep on a few things. The world needs experts, not a generalist. Don’t kid yourself to think being a generalist is really what your organization wants. People say this when they are an expert in nothing. Be an expert in something and a generalist in a bunch of stuff.

– Don’t be super concerned with what you’re going deep on, just make sure it interests you. While it might not seem valuable now, at some point it probably will be. I’m not in love with employee benefits, but someone is and when I need help with that I’m searching for that person.

– Consume content inside and outside of your industry. Those with a never-ending appetite to learn are always more successful.

– Connect with people in your field outside of your company. We are in a time in the world where your network can be Pitbull Worldwide! Use that to your advantage. There is someone smarter than you a thousand miles away just waiting to help you.

– Just because someone older and more experienced than you might think something is unimportant, don’t give up on it. We all get used to what we are used to. Older people think Snapchat is stupid and it might be, but it also might unlock something awesome in our employment brand. Experience and age are super valuable until they aren’t.

– Constantly make stuff and test it. Some it will fail, most of it will be average, some of it will be awesome. Give yourself more chances for awesome! Don’t let someone tell you, “we tried that three years ago and it didn’t work”. Cool, let’s do it again, but this time change the name!

– Take a big chance early in your career. Find a company that you absolutely love and just find a way to work there in any position, then be awesome for a couple of years and see what happens. Working for a brand you love is beyond the best career feeling you’ll have.

– Don’t expect to be “HR famous” overnight, but the work you do right now will make you HR famous ten years from now. Do the work, fall in love with it, the fame will come down the road. “I want to blog and speak just like you, Tim!” Awesome, I started doing this a decade ago. Let’s get started right now!

– Don’t discount social skills in the real world. You can be the smartest most skilled person in the room, but the one with a personality is the one people will pay attention to. This is a skill that can be learned and constantly improved upon if you work at it.

– Spend time with Great HR and Talen pros. No one is really hiding their secret sauce, you just aren’t asking them questions. The key in spending time with others is not asking them to invest more in helping you than you’re willing to invest in making it happen. I get asked weekly for time from people who rarely are willing to help me in return.

Okay, as internships are concluding for the summer let’s help these aspiring professionals out! Give me your best advice in the comments!

Career Confessions from Gen Z: Celebrate Success, But Don’t Stop Moving Forward!

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At a pretty young age, I discovered I wasn’t very good at most sports. I tried the normal ones: baseball, soccer, basketball, but I didn’t really seem to find any hand-eye coordination, running ability, or a general sense of how to be good at sports. In third grade, I asked my Mom to try out for the local swim team because some of my friends were on it and she was reluctant to say yes. I hadn’t necessarily excelled at swim lessons growing up and she thought that I would be bored just doing laps over and over.

Through her reluctance, she let me try out, but I didn’t make it because my backstroke wasn’t up to par. They recommended that I take a few private lessons and then I could try out again and start on the team. My parents got me a few private lessons, and about a month later, I tried out and made the swim team.

Fast forward, 10 years later and I am finishing my swim career on an NCAA Division 1 varsity swim team, scoring for my team in guess what stroke, backstroke. Never could anyone have predicted that I would go on to improve and have the success in the sport that I did. Now, I wasn’t some swimming prodigy, and it took a lot of hard work to get to where I was, but not everyone goes on to be a collegiate athlete!

Almost every day (especially on Facebook), we see these stories of extraordinary people excelling under incredible circumstances. We hear and see stories like of Michael Oher (watch The Blind Side if you somehow avoided Sandra Bullock’s amazingness), where people go from nothing to the best in their field. While we all love a great underdog story, it’s hard to relate to these improbable situations. There’s a pretty big chance that not many of the people reading this blog post are undiscovered football stars or musical geniuses, and although we may love watching these stories, it’s a struggle to relate.

That’s why we need to find these success stories in our own lives. I didn’t go on to play in the NFL or win an Olympic medal, but I went from not making the swim team at 8 years old, to competing in the NCAA. If I had just given up and tried a new sport, the course of my life would have been completely altered.

With the prevalence of the media, we see these extraordinary stories all the time. The media loves to sell these almost impossible moments to us because we can’t look away! This isn’t going to change. The news isn’t all of a sudden going to start talking about my slightly above average swimming career just so we can celebrate something more normal!

My advice for my fellow Gen-Zer’s is to look for these moments of success in your life. Celebrate them. And then keep moving forward for another moment of success. The reason I had a slightly above average swimming career was that I always wanted more, but I never let myself get burnt out. I would go get pizza to celebrate after a good meet, but I’d be right back in the pool working hard on Monday.

Next time you do something pretty freaking cool, pat yourself on the back, get a treat, and then get your butt working again the next day.

This post was written by Cameron Sackett (not Tim) – you can probably tell because it lacks grammatical errors!

HR and TA Pros – have a question you would like to ask directly to a Gen Z? Ask us in the comments and I’ll respond in an upcoming blog post right here on the project. Have some feedback for me? Again, please share in the comments and/or connect with me on LinkedIn.

What’s the Best Day of the Week to Take Off?

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Right now you’re probably in the middle of your ‘summer’ work schedule. You know where the office gets out early on Friday or doesn’t even come in on Friday so everyone can have the long weekend and enjoy the great summer weather. In the North and Midwest, where we have short summers, this is fairly common.

I have a confession to make. I’m an awful judge on what I really want for myself.

When I was in college I scheduled myself from 8 am to noon, Monday through Thursday believing how great it would be to get school done early and have the entire rest of the day off to do whatever it is I wanted, and have a long weekend. It was a disaster! Not only did I have my afternoons and long weekend, I also had most mornings off, because I didn’t drag my butt out of bed to go!

I have this same ‘traditional’ mindset when it comes to flexibility scheduling at work. In my mind, I believe I would want to either take off Friday (ideally, choice #1) or Monday so that I could always have a long weekend. Without really putting thought into it, I think most people would say the same thing.

As with everything nowadays, some research is helping to shape my mind differently:

The key is giving yourself a beat, a day to make your own pace, and to break the tyranny of the over-scheduled work week. Our human experience of time is ordered by “pacers,” both internal (like being a “morning person” or a “night owl”) and external, like the work week or a deadline, says Dawna Ballard, a communications professor at University of Texas at Austin and a scholar of chronemics, the study of time and communication. “Everyone has a different chronotype. Some people are slower moving, some people are faster moving,” she told me over the phone. “Our work, though, just goes and throws that out the window and says actually, this is how fast you have to work, this is when you have to work…

…One of the hallmarks of modern life is that our internal and external pacers are often at odds with one another—one reason Monday mornings are difficult. “You’re coming off from a weekend, where you do have your own pace,” Ballard says, explaining the Monday blues from a social science perspective. “It’s having to go from your pacer, back to this other pacer, there’s that friction.”

So, what’s the best day to take off in your week?

Wednesday!

Having that break in the middle of your week does a couple of really positive, psychological things. One, you go into your week knowing you only have two days of work, until your next break to do ‘you’ stuff. Then, another couple of days before a two-day break. The second thing is having that mid-week break allows us to do life stuff when it’s less busy with everyone else doing ‘life’ stuff.

You can go work out at the gym and it’s not busy. You can go to a doctor’s appoint or get your hair done in the middle of the day, that’s not a Saturday. You can go to the DMV when it’s quieter than normal. You can take a breath at home, while it’s quiet and recharge your batteries.

When you look at adding a little bit of flexibility to your organizations, it doesn’t always have to be some sort of “we’re letting everyone out early on Friday”. Maybe some of the best ‘flexibility’ would be having a half-day on a Wednesday! Can you imagine instead of a half day on Friday, you got a half day on Wednesday each week? How would your life change?

The next time you use a PTO day to extend a weekend, rethink what you’re doing and try taking a PTO day on a Wednesday. It just might be the break you need to keep you fresh all week!

Career Confessions from Gen Z – I’m Probably Going to do Stuff Differently, but That’s Okay…

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Ever since I was 8, I have been on a swim team. I quickly learned that swimming was the only sport I really excelled at and I ran with it all the way until I was 18. Luckily, I was blessed to be coached by some really great people that helped me swim faster while also teaching me about hard work and perseverance.

One common theme amongst my coaches was that they were all young. This tended to be coupled with a newer style of training that was more tailored to shorter intervals. Many of my swim friends had different coaches that coached in a more traditional way that involved a lot of non-stop distance swimming. While they are two completely different styles of training, we often got similar accomplishments.

Something that I’ve been exposed to during my time working, is different ways to get the same thing done. Every person is super different, and that means that we probably process information in different ways and complete tasks differently. There’s absolutely nothing wrong with this. No two humans’ brains are hard-wired the same way and so, no two humans are going to think exactly the same!

This especially goes for people of different generations. Again, there’s nothing with this! Generations grow up differently, with different technologies, ideas, and practices.

One of the things that I bicker most about with my parents are these differences in getting things done. My parents LOVE to tell me “just call them!” whenever I have to solve a problem that will require assistance from someone else. Personally, I really dislike calling people and I know for a fact that the majority of Gen-Zer’s would say the exact same. I don’t see calling going away anytime soon, but there is a very apparent rise in mediums that are replacing calling, that you can use to solve the same problems!

I would much rather prefer ordering my pizza online, but my Mom might prefer to order pizza over the phone. That’s okay! We are getting the same thing done, just in a different way.

In my experience, I tend to find that leaders in business may preach that they are open to new ideas, but they still think their way is the best way. That’s normal! Everyone always thinks that their way is going to be the best way because it makes sense to YOU. It’s important to realize that the way that makes sense for you to complete a project may make perfect sense for your 48-year-old brain (Gen-X, I’m looking at you), but that might not make sense to my 19-year-old brain.

The majority of the time, the leader’s way probably is the best. They definitely have more experience and they know what is the most efficient way to get things done. A lot of people are good at taking criticism or recommendations from people that are at the same level as them, but they aren’t so good at taking it from say, an intern like me.

We were all young once and we get that youngins’ are impulsive and stupid. But amongst all that mess, there can sometimes be a little nugget of genius and you find that nugget, let that nugget grow, and then let that nugget shine!

This post was written by Cameron Sackett (not Tim) – you can probably tell because it lacks grammatical errors!

HR and TA Pros – have a question you would like to ask directly to a Gen Z? Ask us in the comments and I’ll respond in an upcoming blog post right here on the project. Have some feedback for me? Again, please share in the comments and/or connect with me on LinkedIn.

Career Confessions from Gen Z: The 4 Essentials Every Office Should Have!

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Ever since I was little, I’ve been pretty particular about the spaces that I live in. For my 12th birthday, my parents took me to Ikea and Target and let me “re-do my room” with a New York theme. I can also vividly remember the time when my Mom and I went to tour a college in Upstate New York and we almost left the hotel because we were worried about bed bugs. This particularness caused a lot of stress before going off to college about having to share a room with another teenage boy (a personal nightmare for me).

As I am entering the workforce, I know that this will carry over into the office that I work in. On average, a person will spend about ⅓ of their life at work. That’s longer than most of us will spend at any house we will ever live in! Since I’ve started interning, I’ve noticed some things that have made a big impact on my happiness and productivity at work:

1. Drink Machines: I am drinking water CONSTANTLY and I know that almost everyone sitting around me has a water bottle or cup at their desk. Having a water machine, like a Brita filter attachment or a Bevi machine, is more important to me than having elaborate coffee makers or nice vending machines. (editor’s note – the apple doesn’t fall far from the tree – I’m a life-long advocate for a Diet Mt. Dew soda fountain in the office!) 

2. No Cubicles: I didn’t anticipate this making such a difference, but I now do not want to work in a cubicle. At Quicken Loans (where I’m interning!), we have little half walls that make rows and columns, but they are short enough to see and talk to the people around you. This creates a much more open environment so I can ask questions without getting up or I can eavesdrop on other people’s conversations!

3. Bathrooms: Read my last post for more of my feelings about bathrooms at work but basically, just make them nice.

4. Updated Decor: I get that office decor is difficult. You’re never going to please everyone’s tastes, it’s expensive etc. BUT you could at least put in a little bit of effort to put some decor on your walls that is from this century. A good rule of thumb: if your decor is older than some of your employees, you probably should get rid of it! There’s nothing sadder to me than being surrounded by gray all the time. Liven it up a little!

Now, I could go on for a while about what else I look for in an office, but these are just the basics. Just put a little effort to meet your employee’s requests, and you’ll probably be on the right track!

Another Editor’s Note (because apparently, I don’t have my own platform to say anything I want): I’ve been telling HR leaders this for a couple of years now. With Gen Z – Design matters! It matters in your employment brand, it matters in your personal workspaces, it matters for younger generations. Perception of working in a great place is influenced by design. Don’t discount it! 

 

This post was written by Cameron Sackett (not Tim) – you can probably tell because it lacks grammatical errors!

HR and TA Pros – have a question you would like to ask directly to a Gen Z? Ask us in the comments and I’ll respond in an upcoming blog post right here on the project. Have some feedback for me? Again, please share in the comments and/or connect with me on LinkedIn.

7 Things Startups Teach Us That We All Need to Learn!

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My buddy John Hill works for Techstars as the VP of Network, go connect with him, he’s completely an awesome guy who will sit down and have a beer with you and talk about how to change the world for hours!  Last week he got to meet the latest crop of Techstar startups and came away motivated with some great learnings.

Here are John’s takeaways from the newest Techstar startups:

1. Nothing beats hustle. Nothing.

2. The world is full of good ideas, but only a few will execute on them.

3. Relational capital is vital.

4. Networks matter. Surround yourself with those who can help you.

5. There are some wicked smart people in the world.

6. To build a great company you need help with funding, talent, and connections to business/industry to scale and the understanding of how to navigate each.

7. Suspend disbelief!

I’m drawn to each of the seven for different reasons but #2 jumps out because I witness this on a daily basis. There are two kinds of people in the world: those who execute and those who talk about executing. Hire those who execute. Understand that they are rare and you should overpay for this ‘skill’.

Do you notice nowhere on his list does he talk about failure. John is a motherfucking doer! He gets shit done. Techstars will only take a chance on startups led by people who will execute. John talks about ways to succeed not about just throwing caution to the wind and failing. The reality is most will fail, setting yourself up for success is key.

I love that he ends his list with “Suspend disbelief”. The world is a critic. Those who make it big have that special combination of John’s list. Great idea, ability to execute, the right network to make it happen, super smart, etc. What they also have is true belief! At the end of the day, you have to believe 1000% your idea is going to work. No part of you even questions that it won’t.

If it didn’t work you would be destroyed because your belief was so strong that you never saw it coming when it fails. That’s how most great ideas actually make it. You find a combination of all of these things and you put money and resources behind it.

These 7 learnings aren’t about how to make a startup successful. These are how you make anything successful that you’re working on.

Why do we hang on to bad hires for so long?

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I’ve been very public about my philosophy on hiring. I do not hire to fire. In no way do I hire someone thinking “I can’t wait until the day I fire them!”, I don’t think any of us really think that!

I hire someone believing that with the right training, development, and support, they will be wildly successful! I own at least half of that equation, the person I hire owns the other half. Many times it works, sometimes it doesn’t.

The problem with my philosophy is “Sunk Cost”.

Sunk cost is an accounting philosophy that means a cost that has already been incurred and cannot be recovered. So, you’ve already sourced, recruited, and trained an employee. You’ve gone beyond training working to develop them. All those costs are now spent.

BUT – because you’ve ‘invested’ those costs into an employee, you are less likely to let them go believing you are more likely to get a return on those costs. In reality, there is absolutely zero evidence that shows you’ll get any return for future investment into that employee, but we really struggle to give up on them based on what we’ve already spent.

This is super common in the management of people resources!

Well, I’ve already dropped $50K into Tim, I guess another $10K isn’t that bad. When in reality that $10K is actually way better spent on another employee, and you fire Timmy!

I’ve known about Sunk Cost for a long time, but now there is actually scientific evidence to back up the fact we should be firing failing employees sooner:

“Sunk costs are irrecoverable investments that should not influence decisions, because decisions should be made on the basis of expected future consequences. Both human and nonhuman animals can show sensitivity to sunk costs, but reports from across species are inconsistent. In a temporal context, a sensitivity to sunk costs arises when an individual resists ending an activity, even if it seems unproductive, because of the time already invested. In two parallel foraging tasks that we designed, we found that mice, rats, and humans show similar sensitivities to sunk costs in their decision-making. Unexpectedly, sensitivity to time invested accrued only after an initial decision had been made. These findings suggest that sensitivity to temporal sunk costs lies in a vulnerability distinct from deliberation processes and that this distinction is present across species.”

This scientific study showed both humans and rats basically do the exact same thing. If we feel we have already invested a ton of resources to a task, we are more likely to continue pursuing this task even when all the evidence to that point has only shown failure!

This is Poor Performing Employee Management 101!

-You hire an employee.

-The employee gets trained and should have the skills to perform the job.

-The employee doesn’t perform the job, so you give more resources to help get them up to speed.

-The employee still doesn’t perform.

-The manager decides not to terminate the employee, but to continue to give more resources and chances.

Why do we do this?

You hired 3 employees before the failing employee and all three completed training and did the job successfully. We know the process works. So why do we not fire the employee?

Sensitivity to Sunk Cost. We are as dumb as rats when it comes to investing our own resources into failing employees. We act the exact same way!

It has nothing to do with the employee and our desire to give everyone a fair shot (I don’t hire to fire). It has everything to do with our own internal drive of not wanting to lose, what we fell we’ve already invested, even when all the data tells us future investment is akin to burning a pile of cash.

So, don’t hire to fire, but also don’t be as a dumb as a rat and not fire someone who shows you they can’t and won’t do the job you hired them to do!