Category Archives: Performance

Body Language Matters in Recruiting Great Talent

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So, possibly the greatest basketball coach of all time is University of Connecticut’s Women’s Basketball coach, Geno Auriemma.  He currently has a 109 game winning streak in NCAA Division I basketball. Many of his current players have never lost a collegiate game!

You have no idea how unreal that streak is. It’s not like he can just recruit every top player, every year. He might get three or four of the best high school players, but other schools are also getting great talent.

Geno has something that only a tiny few great coaches have. Watch this short video to see it in action:

Couple things about this:

1. He says when he watches game film he watches what the kids on the bench are doing. If you’re at that level of detail, you’re going to be successful! I can guarantee you Nick Saban does the same thing. Tom Izzo does the same thing. Bill Belichick does the same thing.

2. If you’re interviewing for a job, the moment you pull into the parking lot, you better believe your actions are being evaluated, and almost 100% of those actions are body language!

If you hire an Eeyore, you’re going to get an Eeyore. Don’t think somehow they’ll change from the interview. If someone can’t have good body language in an interview, they’ll never have it coming to work and grinding each day.

Most of the jobs we hire for are basically skill-irrelevant. What we truly need is someone who comes to work each day with enthusiasm, is open to learning, has the ability to learn quickly, and plays well with others. I can teach you the rest. I can’t teach you to have great body language. That’s on you!

Who Knew the World’s Best HR Technology Talks Happened in Cleveland!?

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That’s right kids! I’m coming to Believeland!

Wednesday, April 12th, from 4-6pm, I’ll be speaking at Cleveland SHRM’s – HR Technology SIG.

This will be a great night of learning and fun. It’s awesome that the HR and TA community leaders in Cleveland are putting this on, I can’t tell you how forward thinking that is for any city around the world, to the HR and TA pros and leaders in a great position to be successful! I follow my friend and HR technology guru, Steve Boese, who came out in February to speak at SIG!

The event will be held at Great Lakes Science Center in Cleveland, a great venue, and you will receive HRCI and SHRM credit for attending.

What’s the talk?

“See What’s Next! Be What’s Next! The Future of HR, TA, and Technology” 

Where I’ll present on where I see the future of HR and TA going over the next few years from a practical perspective of “what is the stuff you might actually do in your own shops!” I’ll also highlight a ton of tools that are new to the market and things you might want to take a look at, plus talk about some of the most innovative things happening in HR and TA, and if those are things you can do yourself!

If you attend this event, we’ve got 2 extra tickets (GREAT SEATS!) for that night to see Lebron James and the Cleveland Cavaliers play their last regular season home game with Me! Okay, you might not want to sit next to me, I tend to yell at the referees, a lot! But, if you do, I’ll buy you drink or popcorn and we can take selfies and try to get Lebron in on it!

It’s only $25 bucks to register for Cleveland SHRM members, $40 for non-members, and Students and Transitioning folks can get in for $15! Food and open bar at the event, so come on over and I’ll buy you a drink! Thanks to the great folks at Willory for sponsoring and taking me to see Lebron! (it’ll be my first time seeing him play live, I’m kind of excited!)

REGISTER FOR THE EVENT HERE!

Hope to see you in Cleveland! (boy, you don’t say often!)

3 Ways to Get Rid of an Overpaid, Underperforming Employee

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One of the biggest issues we face as HR Pros is trying to get rid of our overpriced employees.  Let’s be real, we made our own bed with this issue!  We were the ones going to our ‘comp’ guy, going “No, we have to go over the range, this talent is worth it!”  Now you’re living with an employee making $20K more than the rest of team and all hell is breaking loose!

To be fair, we aren’t the only ones who do this.  Pro sports are classic for overpaying talent.  You sign a player to what looks like a great deal, but by year 4 or 5 all of sudden you wonder how do we get rid of this stiff!

This happened recently with the NFL’s Houston Texan’s in the signing of Brock Osweiler. Osweiler played great for a few games with the Denver Bronco’s behind an injured Peyton Manning, and when Osweiler became a free agent the Texan’s offered him a four-year, $72 million dollar contract.

He then fell to earth and showed his short success in Denver wasn’t a trend as he performed way below average and the Texan’s were forced to trade him to Cleveland in hopes of salvaging anything from this bad signing.

Let’s assume your overpaid employee isn’t horrible but has become just average.  Sound familiar?

How do you get rid of an overpaid, high priced, average employee?  I’ve got a few ideas:

1. Buy Out/Severance/Job Elimination – These aren’t all the same but these can be used to help you with this issue. For those HR Pros who have never used these options, you’re missing out.  Let’s be clear, it costs money but it also gives you legal protection and gets rid of a problem very quickly. Don’t blow this option off, you would be shocked at what amounts of money an employee would accept to go away.  Start low in your negotiations! Make sure you work with legal to get the right paperwork drawn up to protect yourself against future litigation!

(I’ve been able to get middle management levels folks to go away for $25K!  A huge positive impact with the team, productivity, engagement, etc.  Best $25K I’ve ever spent)

2. Put them in a box – Most of our leadership teams suck at accountability. To get rid of an overpaid person you need to turn up the accountability to an uncomfortable level. This usually pushes them out the door. You can’t let off the gas with this tactic. You really have to follow up on the accountability until the person bails.  This can be painful and loud, and usually isn’t the cleanest way to get rid of person. If they’re smart, they’ll know exactly what you’re doing and could cause further problems then your overpay issue! Ironically, most HR Pros use this technique, over all else.

3. The Breakup Conversation – I’ve also had some good success having the breakup conversation.  Face-to-face, nothing in writing, close the door and just get ‘real’.  “Tim, we need to talk. You’re making $20K more than the next highest person on the team, and you’re not delivering that level of compensation.  We’ve got to do something. That could be you leaving in some form, or what do you think?”

I’ve been amazed what my overpaid workers have come up with in terms of possible solutions.  I’ve had people retire after these conversations. They’ve put themselves into a tighter box than I ever would have created. They even offered up taking a pay cut because they love the company and the job and realize ‘we’ made an error and it’s become a problem.  I’ll be honest, in my career pay cuts rarely work out so be cautious using them, but breakup conversations can lead you to a solution!

Working from Home is One Big Lie!

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Right now every single one of your employees is saying they would prefer to work from home! You’re doing everything you can to add work-at-home options to as many roles as possible, because this is the single hottest trend in workplaces, and it’s the only way you can attract talent to your organization.

By the way, it’s a big lie!

Actually, you have a very small percentage of employees who are saying they want to work from home, but they’re very loud and vocal, so it sounds like everyone. You also have a very small number of roles within your company that can be effective as a work-at-home role, based on a number of issues specific to your organization and your roles.

When you do the math of a small number of people who actually want to work at home and the small number of roles you have that could do this, you don’t have a real problem. You have a made up problem.

How do I know this?

Because most work-at-home people are actually choosing to ‘rent’ shared outside-the-home workspace. Organizations like WeWork and Factory are exploding in the co-working space. These are shared workspaces for the startup generation types, who are mostly working as individual contributors but want to be around other people who are also working.

In every mid-sized to large-sized city, you can find coworking organizations who are offering space. Why? Because this is what people want. They actually get motivated to be around other people who are working.

Working at home in your underwear sounds great until you get beyond the vacation phase.  At first, working from home seems like this great idea. All the freedom to work when you want, with little distraction, and ultimate flexibility. What most people find is this ultimate ‘freedom’ is something they are not very good at.

Working at home is one GIANT distraction. Oh, I should throw that load of laundry in. Hey, who’s driving down my street? Why does my neighbor wear Crocs outside to get the paper? I should make a good lunch today, then go for a run. Is that laundry done? Okay, Rocky, I’ll let you outside again, but I can’t play right now, I need to work!

Everyone believes they can work from home. 100% of people. About 2% of people are actually effective at working from home. What you find is 98% of people have almost zero self-insight into themselves. Being in a structured work environment actually, helps them be more productive, get things done, and meet the needs of the role you’re paying them to do.

Work-at-home and being flexible are two very different things. Being flexible means allowing an employee to add in some personal stuff that needs to get done during the day, knowing they’ll meet their work obligations without issue. Don’t confuse these two things. Being ‘flexible’ with your employees doesn’t mean you need to go full work-at-home mode.

What you’ll find is the employees will love it, you’re managers will hate it, and less work actually gets done.

Now, wait for the comments, because the work-at-home set lose their minds on posts like this! Why? Because they’re working from home and have time to read blogs about how they shouldn’t be working at home!

Why do you still give out performance ratings?

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Let me give you a quick breakdown of how 100% of your employees feel about the performance rating they will receive this year:

Performance Rating on a 1 (you suck and should be shot) to 5 (we couldn’t live without you): 

Rating of 5 – 

The message you were trying to send: “We value your contribution. You go above and beyond. You are a top employee. Keep up the great work. We hope others follow your example.” 

The message the employee actually received: “Yeah, I know I’m the best, and now you better pay me or I’ll take this awesomeness on the road to someone who appreciates it!” 

Rating of 4 – 

The message you were trying to send: “You really increased your performance this year. We love having you on the team. There are still some things you can do to be great.”

The message the employee actually received: “Why am I not a 5!? What the hell! I’m way better than every other person on this team. You suck, this job sucks, I knew I should have worked at the other place.” 

Rating of 3 – 

The message you were trying to send: “You’re meeting expectations for the position. We are thankful for that and your input to the team. We would love to help you strive to reach your goals with us and we have some suggestions.” 

The message the employee actually received: “Why do you hate me? I’ve given you everything. I bleed for this company and this is how I’m treated? I better than most people on this team!” 

Rating of 2 – 

The message you were trying to send: “You’re underperforming for the position, but we really think we can help you reach your potential. We have a plan that will take you to the top if you decide that’s what you want to do, and we want to support you in reaching it.” 

The message the employee actually received: “So, this is my 90-day notice? You’re basically paying me to look for a new job, that’s cool. I wasn’t really feeling this one anyway.” 

Rating of 1 – 

The message you were trying to send: “Look this isn’t working out. You aren’t doing the job you were hired to do and we need that to happen immediately, or else. Are we clear?” 

The message the employee actually received: “So, I’m not fired?! Awesome! Can I now go back to not doing the job and you still paying me? Cool!” 

You don’t need an employee rating system! Employee rating systems are your home phone land line. You’ve had it for so long and although you rarely ever use it, you just can’t give it up!

We know that the rating systems do almost nothing but cause problems with morale. We use them because we can’t trust our hiring managers to give out raises fairly and equitably. So, a five gets a four percent increase, and a four gets a three percent increase, and…

The reality is study after study has told us for decades to not tie performance ratings to pay increases. Set job-related metrics and goals, and tie your pay increases to those. These are many times different than actual performance in the job.

So, how do you replace your ratings? Force your managers of people to make actual measurable items of performance and then create a framework of conversations on an ongoing basis around expectations, metrics and development. If an employee wants to make more money in a position, it shouldn’t be about being better than another employee, it should be about reaching measurables that are more valuable to the organization.

Your rating system system, is basically worthless.

 

Would You Hire Magic Johnson?

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(this is Magic and I at a recent MSU basketball game)

You might not have paid attention to this because you’re not a sports geek, more specifically an NBA sports geek, but the Los Angeles Lakers just hired their most famous player ever, Magic Johnson, to be their President of Basketball Operations.

If you know anything about me you’ll know this:

  1. I’m a Sparty, which means I LOVE Magic. When I was 9 years old my parents let me stay up and watch him lead MSU to the National Championship. I followed him to the pros and watched him win championships with the Lakers. I think he’s pretty neat!
  2. My dream job is to be the head coach of the Los Angeles Lakers. I make this known widely. They’ve never called.

So, you would have expected I would be super happy that the Lakers went and put Magic in charge of the whole show! But, I’m not. I believe it’s a major mistake on their part. Here’s why:

– Running an NBA team is a really difficult job, that takes specific skills you only receive by coming up through an NBA organization.

– The time commitment to running an NBA team is off the charts.

– The travel commitment to running an NBA team is unbelievable.

Magic, for all of this wonderful qualities, doesn’t seem to possess any of these skills sets needed. He’s an ultra-successful business owner and an all-time great NBA player, who is well respected. He’s also on the back side of his business career, ultra-wealthy, and more than likely unwilling to travel all over the world evaluating players in small, smoke-filled gyms across Eastern Europe.

My hope is Magic, will do magic stuff for the Lakers. He’ll surround himself with the best minds in the game. The greatest data nerds who can find hidden gems. He’ll watch the Moneyball movie and understand he can’t do this on gut instinct and his unbelievable charm. Because that won’t work. Most really great basketball players, put in this position, fail.

We do this in corporations all over the world. We hire the best ‘basketball player’ for a role that has very little to do with playing basketball, and then we are shocked when the ‘basketball player’ fails in a position of not playing basketball! We do this constantly in corporations! High performance in one position does not guarantee high performance in another non-related position.

High performance in one position does not guarantee high performance in another non-related position. I think we could all agree on this concept. Yet, we equate great performance in ‘mechanical engineering’ with the potential to be a great ‘manager’ of mechanical engineers. We somehow think those two things are similar. Mechanical engineering and Managing people. They’re in fact, very different things.

I would hire Magic Johnson for a lot of positions, but running my NBA team is very high on that list. Yes, he’s the greatest employee our organization has ever had. Yes, he knows basketball and played at an unbelievable level. No, he’s probably not the best hire to run this team. But the Magic fan in me hopes he kills it!

Maybe You Should Just Do The Job You Were Hired For

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It seems like frustration is at an all-time high. On a daily basis people are coming unglued over things they have no control over, and never will.

We are told to be more empathetic. We are told our employees need us to be “X”. You fill in the “X” because it changes pretty much article to article, generation to generation, leader to leader. One day I’m just supposed to care more. Then next day I need to listen more. The next day I need to understand more. Today, I need to be more flexible.

Somehow we’ve gone from running businesses to managing a day care.

I’ve stopped listening to people who don’t do the job I do. To the people who haven’t done the job in the past decade. To the people who claim to be experts but haven’t worked in my field, ever. 

Instead, I’m going out and talking to my employees. The young ones, the old ones, the ones in between that we’re not supposed to pay attention to anymore because they don’t matter because they’re not young or old, or female, or a minority, or gay. I’m going out and talking to them all equally. Since I need them ‘all’ to move my organization forward.

It doesn’t matter what my employees are telling me. That’s for me, to help them. The thing that will help my employees, most likely won’t help your employees. You work in a different culture, location, industry, climate, etc. No one is a better expert on my employees than I am. 

Just like you will be the expert of your employees, your team, your department, your organization.

 But, here’s what I think you’ll find out:

 – Your employees are all individuals with very specific problems, concerns, and desires.

– Their problems start close to them and then move outward. Sure it sucks Trump is making massive change and they want to help America and the World, but first, they have an issue with daycare and paying student loans, and a health scare. Those problems are bigger than the world problems you keep shoving down their throat. Help them solve the problems close first, then solve the world.

– Your millennials employees became adults, and you keep treating them like they just left college and are still kids.

– Your ‘new’ youngest employees are much different than millennials, and they’re not. They’re still young people with young people problems and passions.

– Your employees want to be successful. Across the board, it’s a driving, motivating force. You helping them become successful is the most important thing you can do as a leader. What’s successful? That is also very individualized. Your challenge, as a leader, is to find a way tie their success to the organization’s success. It’s hard to do, and you have to figure it out for your employees.

We keep letting other people tell us how to do our jobs. Have fun with that. I’m going to do the job I was hired to do, the way I know it needs to be done because no one knows how to do this job, better than me.

Compromise Kills Innovation

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The most innovative leaders of our time were mostly assholes. Why? They refused to budge on their idea. Everything in their body told them what needed to be done to make their idea happen, and they refused to compromise on even the smallest details. This is how greatness happens.

True change only happens when someone is unwilling to listen to their critics.

This is also the exact way more careers are killed than any others. It’s all or nothing. Greatness happens at the edges, not in the middle.

Unfortunately, this doesn’t fit well in most corporate environments. Most MBA programs don’t teach you to be a tyrant. Leadership development, in today’s corporate world, is about bringing everyone to the middle. Finding ways that we can all get along. Even suppressing those who push the envelope too far.

We want everyone to line up nice and pretty. To play the role they were hired to play. To be the poster children for compromise.

It’s important for leaders to understand this concept if your job as a leader is to drive innovation and change. You don’t drive this through compromise and you need some renegades on your team, that quite frankly you might not even enjoy being around.

It took me so long to learn this because I was a renegade as an employee. I couldn’t understand why my leaders kept pushing me to compromise when I knew the right way to do something, the better way to do something, the new way to do something.

Once I became a leader I acted the exact same way towards those who were like me. Get back in line. Run the play. Do what the others do. That was the leadership I was taught. I didn’t value those who seemed to be fighting me, just as I use to fight. New leaders struggle with this because we take it personally.

We feel like those renegade employees are actually fighting us. When in reality they’re fighting everything. It’s our job as leaders to understand that the fight they have is super valuable if directed at the right target! To get them to understand they don’t need to fight everyone and everything but pick some fights that help us all and then support that fight.

This isn’t everyone you lead. It’s actually a really tiny number, but it seems bigger because they take up a lot of time and cause a lot of commotion amongst the drones who want to stay in their box. But, this is how change and innovation are born. By one person who is unwilling to compromise because they know a better way and they’re willing to fight to make it a reality.

This isn’t to say it will always work. Most ideas fail, but those who are willing to make an uncompromising stand for their idea, stand a better chance of seeing that idea succeed.

The Super Bowl Should be on Saturday: An Employer’s Plea

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So, it’s the Monday after Super Bowl and 15% of your employees didn’t show up. As HR professionals we are not shocked by this, it happens every year after the Super Bowl.

The Super Bowl has become an unofficial national holiday. You don’t even have to like the teams playing to want to go to a Super Bowl party, or throw a Super Bowl party, because it’s become a national social event.

Kraft Foods understands this and instead of trying to move the Super Bowl started an online petition to declare the Monday after the Super Bowl a national holiday, since, they claim, more than 16 million employees call in ‘sick’ the day after the Super Bowl costing organizations over $1 billion in lost productivity.

Think you have a God-given right to be off the day after the Super Bowl? Kraft Heinz agrees with you. So the food company’s giving all of its salaried employees the day off on February 6 after Super Bowl LI…

In addition to letting its employees stay home, Kraft Heinz is launching a campaign to push for everybody to be off after Super Bowls. It’s started an online petition to essentially create a new national holiday it calls “Smunday,” which extends Sunday’s Super Bowl fun into Monday.

Okay, some of this is just good old fashion marketing. Kraft Heinz food group makes a killing on Super Bowl weekend, so why not try a marketing stunt like this to drum up even more business and brand recognition!

The problem with this solution is it doesn’t really help employers gain back lost productivity and revenue, in fact, it only increases expenses by now having another paid holiday (an expense), with nothing to return the lost productivity of having your entire workforce off for a day.

The issue is that the NFL should move the Super Bowl game to Saturday evening or day. Can you imagine the nationwide party that would take place, over what it already is, if the Super Bowl was on Saturday night!

The NFL already gives both teams an extra week off to prepare. Starting the game on Saturday, instead of Sunday, wouldn’t harm the players, wouldn’t harm the NFL, and bars and restaurants would have even a bigger day than they do already.

If Kraft Heinz really wants to help America, they should change their petition to move the Super Bowl to Saturday, not just make up another work holiday.

Dear Timmy: When Should I Leave My First Job?

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Dear Timmy, 

I graduated college a couple of years ago and took a job with a good company. I’m an engineer and I like my job and I like the people I work with, but I’m getting calls from recruiters telling me they can get me a lot more money. My question is, when can I leave my first job so that it doesn’t look like I’m a job hopper? 

Thanks,

I Don’t Want To Look Like A Job Hopper

—————————————————–

Dear Job Hopper, (just kidding!)

Why should you leave?! If you want more money, go ask for more money!

That’s the real issue, right? Instead of having a conversation about your value on the open market, you would rather leave a company and job you like. This makes absolutely no sense, but people do it all the time because they are unwilling to have a conversation that makes them feel uncomfortable!

It’s pretty silly when you think about it. I’m willing to risk a job I like, a company I like, and Coworkers I like for a 10-20% raise. Instead of just going to your boss and saying:

“Hey, Tim, I’ve been getting a ton of calls from recruiters. Each time they are saying they can get me a job making 20% more than I’m making now. You know, or if you don’t you should, I really like working here. I like you as a boss, I like the company, and I like what I’m doing. But, I also would really like 20% more pay! Is there anything you can do to help me?”

Now, it’s critical you do this before you start engaging with recruiters and going out on interviews. Why? Because once you do that, now your loyalty will come into question.

Most organizations are willing to pay you more, but they really only want to pay people more who are 1. Good performers, and 2. Going to stay around. If you’re already interviewing, without giving them a shot to make it right with you, you are basically just showing them you’ll eventually just take off again the next time someone calls offering you a dollar more.

When should I leave my first job? 

That is a very different question than what you are really asking. There’s no reason to leave your first job if all of your career needs are being met. So, you need to ask yourself, about this first job,

  • Am I doing work I like to do? (Not love. Love your family. Don’t love your job. Like your job.)
  • Am I in a position where I’m being developed in a way that will continue to help my career going forward? (Remember, you own your own development. Don’t wait for an organization to ‘put you on a plan’, build your own plan. What you need is an organization that allows you to do this, and supports you to do this.)
  • Do I feel valued by my organization and my boss? (Value comes across in a lot of ways. Don’t discount working with and for people who truly care about you.)
  • Am I being paid at the market for my education, skills, and experience? (Everyone can get paid over the market, but you give up stuff to get that money. Usually, you give up working for good companies and good people.)
  • Does this position, company and location still fit where I want to be personally with my life? (Sometimes your personal life changes where you want to be professionally, and there is not much organizations can do about that in many cases, but sometimes they can.)

So, whey should you leave your first job?

You should leave your first job when the answers to the questions above show you that it’s time to leave. You should not leave your first job because you are unwilling to have a conversation that makes you feel awkward or uncomfortable, in fact, to me that would be the first sign that you’re not ready to leave that first job!