Category Archives: Turnover

Welcome to the Real-World Tesla Employees!

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You probably saw this last week but it came out that Tesla employees fear for their jobs more than any other technology company, of over 8000 tech workers surveyed:

A survey by workplace chat app Blind shows that out of all the major tech companies, Tesla’s employees most fear being laid off.

Blind surveyed 8,230 tech workers over a week at the beginning of this month. Overall, 35.9% of users surveyed said they were worried about layoffs at their current company, while 64.1% have job security.

Tesla had the highest percentage of fearful employees, with 77.2% saying they are concerned about job cuts. It was followed closely by eBay and Snapchat, with 71.9% and 71.3% respectively.

I’m not sure if you know this or not, but Tesla isn’t a ‘tech’ company. Tesla is a manufacturing company. They make cars and other stuff that has to be built in factories.

For the millions of other employees who work for manufacturing companies, the fear of being laid-off is super real!

Why?

  • Sometimes we design and market stuff that doesn’t sell.
  • Sometimes the Chinese steal our designs and tech and make our stuff cheaper and sell it back to us.
  • Sometimes economic conditions make it so people don’t have enough money to buy our stuff.

Layoffs happen.

The big joke here is that the company who did the survey actually thinks Tesla and Google are the same type of company. They aren’t. They are both super hot ‘brands’, but they are both not technology companies.

Sure the Tesla is loaded with technology, but so it every other vehicle on the planet right now, and it’s increasing in every model from every manufacturer.

Also, fear of layoff is real in every company, in every market, in every industry. Sure many technology companies are hot right now and need workers desperately and it looks like that will be the case for a long time, but that’s isn’t a guarantee. Blackberry was on top of the world for a hot minute, then they weren’t. (Oh, I loved my first Blackberry!)

Turns out, if you make crap no one wants to buy, or can’t afford to buy, jobs will be lost! I think people who buy Tesla’s love Teslas! I hear nothing but great things. Also, for many, a full electric car just isn’t practical, yet. And, they are super expensive. And quite frankly, Tesla isn’t very good at being a manufacturing company. Tesla is not Toyota.

After the Great Recession we have an entire Generation coming into the workforce that will place job security much higher than the generations before them. None of us wants our employees to be fearful for their jobs, when it’s not performance related. It’s an awful feeling and a culture killer.

It’s also part of business. Capitalism isn’t perfect, but I prefer it to the alternatives.

No pay! Do you come to work?

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I’ve seen some messages on social media by folks being negative about the TSA workers they’ve run into during the government shutdown. I’m always perplexed by this because here are people who are forced to come to work, and not getting paid.

I would bet that these folks who have negative comments would almost all not even show up to their job if their boss told them, “Hey, yeah, well guess what? I need you to come to work tomorrow, but I can’t pay you.” Yeah, thanks, but no thanks, buddy!

I think there are some folks who would for a while. Healthcare workers I could see many of those folks working for free for a bit and understanding the importance. Most first responders would do this based on their oaths. But, that’s probably about it.

I traveled this past week and I went out of my way to thank every TSA employee I ran into. It completely sucks to be forced to work and not get paid, and while I can’t pay them, I can let them know that I appreciate what they are doing to help keep my life safe.

By the way, I also saw many, many people who were complete jerks to the TSA agents because the wait was too long, or they had to take their hat off, or all kinds of stupid stuff. Turns out, some people are just jerks. Look, jerks, these people are working for free, have some compassion!

Our government, all of them, fail these people in such a colossal way it makes me sick to my stomach. Employees, government, public, private, etc. are not pawns in a game. These are real people and our elected officials could care less.

What I think is most people wouldn’t come to work if they weren’t getting paid. Many of these federal government employees have been told you come to work or you get fired and you won’t be hired back. These are good jobs, hard to come by jobs, so most come to work without pay.

The question is for how long? Like, yeah, I want this job because it has good pay and benefits, but once that stops happening, I no longer want this job!

So, what do you think? How long would you come to work knowing you will not be paid?

Co-Managing with an A–hole!

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In the modern work world, we are often tasked as leaders to co-lead, co-manage a team, a function, a location, etc. The challenges to this are many, but none is more difficult when you have to do that and the other person is a complete a-hole!

What I find is that most a-holes have no idea they’re an a-hole, or they know they’re an a-hole but some broke in their brain to make them believe their actually a better person/leader as an a-hole versus a normal person.

What are the jerk, a-hole leader behaviors? Being condescending to the employees they lead. Talking behind the back of those they lead to others on the team that are a peer of that person. Not supporting their co-leader on things that were previously agreed to, etc. You know what I’m talking about!

I’m lucky that I haven’t had this issue for a while but I see it happen all the time in organizations I support, and it’s one of the most talked about issues I hear from friends and peers that work in corporate gigs. Here’s some of my advice for co-managing with an a-hole:

– A–holes hate being put in a box. Put them in a box. Get agreements on things, then get written confirmation of those agreements. I find a-hole leaders will work not to confirm via email or written communication, especially if they don’t really agree with the direction and plan to screw you later!

– Always stay above the line in front of those who report to you and your peers. “Above the line” means you never allow yourself to do or have the same bad behaviors as your co-manager. You take the high road, always. Trust me, in the end, you’ll benefit greatly from this!

– Be brutally honest in your assessment of your a-hole co-manager. I find most a-hole leaders are never told by a peer that they’re being an a-hole with real specific examples. Most if told, will actually try to change those behaviors. Some are truly just a-holes and they won’t change, but it will make you feel better to address it. Also, don’t stop addressing it! Every time it happens, call them out. That is actually an “above the line” behavior by you calling them out!

As a leader dealing with this situation will probably be the most challenging you’ll have in your career, but ignoring it, complaining to your boss, to matching their behavior are all losing propositions that take your career nowhere.

I love killing a-holes with kindness! It doesn’t happen often to them, they are used to getting the opposite reaction from their behavior, so extreme kindness to them really throws them off guard and unsettles them which can be quite funny!

Are Work Friends, Really Friends?

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So, I get pimped on the daily by PR firms to share their stuff with you guys and I rarely do! But, every once in a while a PR firm gets that I only read the headlines and sends me a good one! Like the one above!

So, this is the juice from the study –

“Only 15% of people believe they have a ‘real’ friend at work.” 

Okay, the full breakdown was actually this:

  • 41% are just Coworkers. We work together. We get along. But we never hang.
  • 22% are Strangers. They work in the same place I do, but I have no idea who they are.
  • 20% are Only At Work Friends. We sit at lunch together, we talk about our families, but after work, we have separate lives.
  • 15% are Real Friends. These are my people. We work together, but we also vacation together, go for drinks, play on the same softball team, etc.
  • 2% are Enemies. I spend most of my waking hours searching or ways to ruin their lives.

The Gallup friend research from two decades ago showed us that one critical component of having an engaging work-life is if you have a “Best Friend” at work. In hindsight, I’m guessing Gallup was probably talking about this ‘real friend’ category. Someone you actually have a relationship with outside of work, someone you look forward to seeing when you go to work, etc.

For me, this really brings up the entire concept of Friendship. I’m a middle-aged dude. I’ve got a wife and kids and a dog. Middle-aged dudes and friendships are weird. I’ve got people I would consider super close friends that I’ll go weeks without communicating to. Some of my closest friends I only see a few times a year in person. So, when you ask me if I have a ‘real friend’ at work I need some defining traits about what that really looks like.

For me a ‘real friend’ probably has one or more of these characteristics:

– I’m willing to share personal stuff with them and know they won’t break my confidence.

– They’ll come and help me move to a new house/apartment/etc. Let’s face it that’s a real friend!

– We spend time together outside of work on stuff not associated with work because we enjoy being around each other.

– The friendship is two-way, meaning, we both think about and do stuff that is important to each other.

– The friendship would not go away if you stop working with each other.

That last one is the real defining characteristic of a real friend vs. a friend at work, right? We have so many people that we actually enjoy working with and we would introduce them as ‘friends’ but if we stopped working with them each day, we would probably just become Facebook friends and maybe never see them again!

So, I’ll ask you to think about all those people you work with right now and determine do you have a real friend at work? The study says 85% of us don’t! What do you say?

 

Is employee experience really all about your manager? #Maslow #Drink!

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So, I’m sharing a post I wrote over at EXJournal.org (EX = Employee Experience). It’s site started by some brilliant people from all over the world and they invited me to write to bring down the overall quality of the site! I wrote this post and immediately thought, “Hey, I just leveled-up from my normal poorly written stuff!”.

I thought this because it’s an idea I’m passionate about and truly believe. I think we get lied to a bunch by HR vendors who are just trying to sell their shit. We’ve been lied to for a long time on the concept – “People leave managers, not companies” – that’s actually not true…enjoy the post and check out the new EXJournal site!

“Employees don’t leave companies. Employees leave managers.” 

How often have you heard this over the past decade? A hundred times? A thousand times?

We love saying this in the HR, management consulting, leadership training world. We use it for employee engagement and employee experience, to almost anything where we want to blame bad managers and take the focus off all the other crap we get wrong in our companies.

The fact is, the quote above is mostly bullshit.

Employees actually care about other things more

The truth is, employees actually leave organizations more often over money than anything else. We don’t want to believe it because that means as leaders we have to dig into our budgets, make less profit, and pay our employees true market value if we want them to stay.

Managers might be the issue if you’re getting everything else right. So, if you pay your employees at the market rate. Ifyou offer market-level benefits. If you give them a normal work environment, then yes, maybe employees don’t leave your company, they leave their managers.

But you forgot all that other stuff? Maybe the ‘real’ reason an employee left your company wasn’t the fact their manager wasn’t a rock star. Maybe it was the fact you paid them below market, gave them a crappy benefits package, and made them work in the basement?!

The dirty little truth about Employee Experience is that managers are just one component of the overall experience, and we give them way too much weight when looking at EX in totality. We do this because we feel we don’t have control over all of the other stuff, but it’s easy to push managers around and ‘train’ them up to be better than they actually are.

Rethinking Maslow for EX

There is a new Maslow‘s Hierarchy of Employee Needs when it comes to Employee Experience and it goes like this:

Hierarchy of needsLevel I – Money – cash!

Level II – Benefits – health, fringes, etc.

Level III – Flexibility of Schedule – work/life balance

Level IV – Work Environment – short commute, great design, supportive co-workers

Level V – The Actual Job/Position – am I doing something that utilizes my best skills?

Level VI – Your Manager – do I have a manager who supports my career & life goals?

We all immediately jump to Level VI when it comes to EX because that’s what we’ve been told is the real reason people leave organizations. Which actually might be the case if all of the other five levels above are being met. What I find is that rarely are the first five levels met, and then it becomes really easy to blame managers for why their people leave.

Managers aren’t the difference maker

When I take a look at organizations with super low turnover, what I find are that they do a great job at the first five levels, and they do what everyone else does at level six. The managers at low turnover organizations are virtually the same as all other organizations. There is no ‘real’ difference in skill sets and attitudes; those managers are just managing employees who are pretty satisfied because most of their basic needs are met pretty well.

I think the new quote should be this:

“Good employees leave companies that give them average pay, benefits, and work environment, that don’t utilize the employee’s skill set, and that make them work for a crappy boss.” 

(Tim note – Why the #Drink? It’s a game that my fellow HR/TA speakers and I play. We hate when someone uses the Maslow pyramid in a slide, so we make fun of it by claiming every time a speaker mentions “Maslow” or shows the pyramid the entire audience should have to take a drink – like a drinking game for bad speakers! The more you know…) 

DisruptHR Detroit Speaker Applications Now Being Accepted!!! But, you probably can’t handle it! #8Mile

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Look, I just like being honest. This isn’t DisruptHR Brentwood or DisruptHR Nantucket! This is Detroit! We do real HR in the D!

Come on, just be real with yourself for a moment, you can’t handle Detroit. It’s okay, you’ll do fine at DisruptHR Sun City. Just slow down and do some tour stops before you come to Detroit!

You see, we actually make stuff that sells for money in Detroit. We have employees who get their hands dirty. We have to live in snow and cold for six months out of the year, which tends to leave us a little less likely to be willing to consume your weak B.S. When you come to DisruptHR Detroit, you better bring it!

Alright, I hear you feeling yourself. You just might be ready to hit 8 Mile and the rap battle that is HR in Detroit. DisruptHR Detroit will take place on September 20th onsite at Quicken Loans awesome event space in the heart of downtown Detroit.

Want to speak at DisruptHR Detroit? (what you need to know) 

– It’s 5 Minutes, 20 slides, the slides automatically move every 15 seconds (this is not something you can change!)

– If you’re a vendor you try selling your product in the 5 minutes, we’ll Gong Show your ass right off the stage!

– DisruptHR is about emotion – make us laugh, make us cry, make us angry, make us motivated. Just make us feel something!

– There will be over 250 HR and Talent Pros in the audience cheering you on. (FYI – many in the audience will be drinking!)

– You will get a video recorded, professionally produced copy of your presentation!

Apply to Speak at DisruptHR Detroit! 

Career Confession of Gen Z: Flexible Work Hours Are Key to Recruiting Gen Z

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You may notice that I mention my Mom in a lot of my posts because I have the best Mom in the world. It’s just a fact. She has an agreement with my Dad that he’s not allowed to talk about her in his posts without permission, but I don’t have that agreement so, sorry Mom!

One thing that my Mom has always been super big on is sleep. Ever since my brothers and I were little, she made sure we got more than the recommended amount and now I can’t survive without 7-8 hours of sleep a night!

One thing that I have noticed during my time abroad here in Spain and during my time in Japan (I was in an exchange program in middle school) is that sleep is not as important here.  My 6-year-old host sister gets about 8 hours of sleep every night where I would get 11-12 when I was her age. My host parents maybe get 4 or 5. There is just a different culture around sleep in other countries.

Another thing that has stuck out to me is the late start times in Spain. The streets are usually dead before 9 a.m. and most shops don’t open until 10 or 11. People go out to bars and clubs at 1 or 2 and stay out until 4 or 5 and then, get up for work the next day!

Something that I enjoy about college is that you get to make your schedule around what times fit best for your own personal preferences. For me, I learn best in the mid-morning to mid-afternoon, but many of my friends learn best at night.

This is another thing where I don’t know which system is better. I don’t know if America’s “early bird gets the worm” is necessarily better than Spain’s later start times, but I do know that every person is different. Something that is really important to me is sleep and I know that in my 20s, I don’t want to have to go to bed at 9 or 10 pm in order to get the amount of sleep I need because my job starts super early in the morning.

This brings up something that I know I will look for in a job when I get out along with many of my fellow Gen-Z’ers: flexible start and end times.

I think it’s important to allow your employees to work at the times that are best for them. I have seen flex time discussed as a benefit for people with families but it also benefits those people that don’t work best in a traditional “9-5” setting. Maybe 11-7 works best for those night owls. I know that there is no part of me that will ever want to work a 7-3 like some people do. (Editor Dad note: Don’t you love how Cam believes ‘working’ 8 hours is 9-5, and now 8-5 with an hour lunch!)

Right before I wrote this post, I called my Mom to talk about how many hours of sleep we got as kids. When I told her what I was writing about, the first thing she said is “well Dad has his meetings first thing in the morning, so he can’t always let people do that”. I get it. I get that it doesn’t work for every company and every situation, but I think that flexibility is important to implement in as many ways as possible.

Let your employees get enough sleep and do their best work by allowing them some flexibility to sleep and work at the times that are best for them. So, if you want your Gen-Z employees to be competent the day after the Super Bowl or the Game of Thrones finale, it’s a good idea to let them sleep in a little bit. 

 

This post was written by Cameron Sackett (not Tim) – you can probably tell because it lacks grammatical errors!

HR and TA Pros – have a question you would like to ask directly to a Gen Z? Ask us in the comments and I’ll respond in an upcoming blog post right here on the project. Have some feedback for me? Again, please share in the comments and/or connect with me on LinkedIn.

Skilled Trades Aren’t Sexy to Gen Z and Millennials!

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Wow! Really!?

Here are some other things that might surprise you:

  • They also don’t hang out on Facebook
  • They like Smartphones and using Snapchat
  • You shouldn’t pee into the wind
  • They think you’re old!

No shit, Sherlock, that younger people don’t find the Skilled Trades sexy!

I’m old. I was listening to NPR on way to work the other day and this well-meaning Gen X dude gets on the radio and says, “the problem we have in skilled trades is that teens don’t find them sexy”.

I’m like, of course, they don’t find the skilled trades sexy. Most don’t even know what the heck ‘skilled trades’ means, and if you show them, they still won’t find them ‘sexy’! Okay, well not ‘sexy’, but they should see what a great, stable job the skilled trades can be.

Um, yeah, no, you understand how young people think, right!?

Stable. Good pay and benefits. Something you can do for forty years and get a good retirement and pension. Are all things that will get young people to run away from whatever it is you’re trying to fool them into doing!

So, how do I get young people interested in the Skilled Trades? 

I don’t!!!

I get 35-year-old people interested in skilled trades!

You know what’s great about 35-year-old people? They can start to see the end. Sure that end is 25+ years out, but they start thinking I need to get my life together and do something that is (wait for it!), stable! Something that pays well and has ‘solid’ benefits. Something I can retire doing!

I don’t need 18-25-year-olds to fill skilled trades jobs. Those kids suck at showing up to work and listening! You know who’s really good at showing up to work and listening? 35-year-olds!

If you go into any retail store, gas station, restaurant, etc. and you say, “Hey, I’ve got a job that I’ll train you to do and you can earn a great living and have great benefits until you retire, and you’ll always have a job”, you’ll be like the Pied Piper leading people to your jobs!

The entire way we (and by “we”, I mean you!) is that you go hire 35-year-old people who have shown you that they are willing to show up to work, do work when they show up, but maybe they actually want to add something to their life that gives them a little more stability.

That 18-25-year-old doesn’t want your boring, stable, well-paying job, in which they must dirty their hands. They still have aspirations someone is going to pay them six figures to do nothing and give them a VP title.

By 35 we’ve had that beaten out of us. We’ve been humping $40K jobs for 15 years and we’ve almost, but not quite, given up on hope. You Mrs. Skilled Trades Job Lady are that beacon of hope!!!

Teens won’t solve the skilled trades shortage in America. That is something that is a waste of time for us to try and solve. “So, you, um, want me to stick my hand in a toilet!? Yeah, isn’t there an app for that?”

The 35-year-old has stuck their hands in worst places than toilets and they’re ready to work their butts off for your great skilled trades job. All they need is some love, some training, and a chance.

Skilled Trades jobs aren’t sexy to young people, but you already know that…

How Long Should It Take a Candidate to Make a Decision on a Job Offer?

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When you make a candidate an offer, how long do you give them to tell you they want the job or not? 24 hours? 3 days? 1 week? Immediately?

For two decades I’ve been in the camp of a candidate should be able to tell you ‘yes’ or ‘no’ immediately, or you (the recruiter and hiring manager) did something wrong in closing! But, I think I’ve changed my stance on this, if “fit” is really important for the position, your culture, etc.

Here’s the deal, if job and/or company fit is really important to your organization. The candidate should take as long as they need to, to make sure that your organization is the one for them. That might mean they need to finish up other interviews, do more research, go through counter-offers, etc.

So, if that takes two or three weeks, so be it. The fit is critical for you and you actually want the candidate to take their time with this decision.

I feel so strongly about this, I think you should actually make candidates wait 72 hours after you offer them the job, to give you an answer! Yes! You won’t accept an acceptance from them until they’ve taken 72 hours to really think about the job, the new boss, the organization, everything!

Why wait 72 hours if they already know!? 

A ‘cooling down’ period will give them some time to get through the infatuation period of getting the offer! It will give them some time to really think about your job, their current job, other jobs they might be considering. This time is important because too often, too many people get that offer and at that moment everything feels so awesome!

After a couple of days they come down from the high of being desired by you and start to think clearly, and all of sudden you’re not as pretty as you looked two days ago, or you’re even more pretty by playing hard to get.

But what if a candidate gets cold feet by this technique? 

That’s a real concern especially with historic unemployment in many markets and fields. If you force a candidate to wait 72 hours there is a good chance someone else might come in an offer them a job!

Yep! That actually would be awesome if that happened, because then you would really know! Do they love you, or did they just fall in love with someone else!? Remember, this isn’t for every organization. This is only for organizations where fit is critical to your organizational culture.

If a candidate gets cold feet by another offer or by waiting 3 days, they don’t really believe your organization is the one for them. They don’t believe what you have is their dream job or organization. Also, if you get cold feet by having them wait, you don’t really believe fit is important!

So, how long should it take a candidate to decide if your job offer is right for them? 

There is not one right answer. Each of us has our own internal clock to make those decisions. If you force a candidate to decide immediately upon offer, that speaks to your culture. If you let candidates decide on their timeline, that also speaks to your culture.

In a perfect world, I still believe if the process works as designed, and everyone pre-closed like they should, both you and a candidate should be able to make a decision when the offer is placed on the table. But, honestly, how often does our process work perfectly?

Hit me in the comments with what you believe is the proper amount of time you should give a candidate to decide whether or not they’ll accept your job offer?

Working at Amazon Sucks Because They Make You Work!?!?

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So, if you didn’t see it last week, Business Insider decided to run a story about how awful it is to work at Amazon in one of their warehouses. Why is it awful to work one of those hourly paying jobs? They time your breaks, limit you screwing around talking to coworkers all day, and hold you accountable to work! The horror!!!

You didn’t take that job at Amazon to actually do work! How dare they!

From the article:

Amazon “pickers” move around the warehouse on a predetermined route to collect items for delivery, scanning each one with a handheld scanner, which times the length between scans, employees said.

They say pickers must hit a certain number of scans per hour, and if they miss their targets, a manager will show up to see what they’re doing.

Employees say that things like spending time talking to co-workers, going to get a drink, or even taking too long to find a package are billed as “time off task,” too much of which leads to penalty points for an employee. Get enough of those, and you’re fired.

That — combined with security cameras dotting Amazon’s warehouses, its airport-style security checks, and short breaks — makes employees feel like “robots,” they said. And it’s all in the service of getting those parcels out faster.

So, Amazon puts performance targets on hourly workers and has security cameras to make sure no one steals all of the stuff Amazon has in their warehouses. Yeah, that sounds awful!

Amazon also doesn’t allow hourly workers to bring their cell phones into the warehouse and they must lock them in lockers. They can access those on their 2 fifteen minute breaks, or their 30-minute lunch break. Amazon also has each employee go through a metal scanner when entering the warehouse. I think a lot of employees would love that level of security at their job!

So, I have a bit of a unique take on this because one summer when I was in college I worked as a picker for a grocery wholesaler in a warehouse environment!

One major complaint in this article is that the expectations are too high for Amazon warehouse workers. You can’t even go to the bathroom for fear of missing targets, and you get in trouble for talking to co-workers while you’re on the clock, if you miss those targets.

My first month as a Picker was awful! I never made ‘rate’ (met my targets) because I didn’t know how to do the job well. I was stressed out! By month 3 I made my targets easily, but it was about effort and knowing how to work most efficiently. The targets are based on how long would it take a normal performing employee to do certain tasks.

Let’s say a Picker gets an order and that order target is 30 minutes. The best Picker can probably do that order in 20 minutes. The extra 10 minutes they can bank towards their overall daily target. The worst worker might take 45 minutes to complete that order, so now they’re behind. So, you can see how someone who is on task and focused can actually give extra effort, make target easily and the day really isn’t so bad.

I can see how some of the things happened in the article because if the job is important to you, you’re going to do what it takes to keep that job. But, I’ll say, these are outlier behaviors and inappropriate and it sounds like Amazon terminated individuals doing this.

Amazon has made it crystal clear in everything they do when it comes to hiring. We only want to hire people who want to work hard and be successful. CRYSTAL CLEAR! Many people want to work at Amazon because they have really good pay and benefits. Unfortunately, most people can’t handle the expectations. That doesn’t make Amazon a bad place to work.

I’m not saying Amazon is the best place in the world to get a job. For some, it will be, for others it won’t be. Is Amazon a bad place to work? No. Is Amazon a hard place to work with high expectations around performance? Yes.

I think it’s a shame that Business Insider would actually write this garbage as an Amazon attack piece. They should be writing it from the take of why aren’t more employers trying to emulate what Amazon is doing!