Category Archives: Uncategorized

Mailbag Question: Should Our Receptionist Hug Clients?

Posted on by
7

So, yes, I’m the “World’s Foremost Expert on Workplace Hugging” so it seems appropriate that this week I would get the following question from a reader:

Dear World’s Foremost Expert on Workplace Hugging, 

My boss asked me to do something this week and before I did it I wanted to ask an expert, like yourself, and get some other opinions. The situation is our CEO has asked me to ‘tell’ our front desk receptionist that she will now be required to hug each client that comes into our office. Our CEO feels this will create a more welcoming and friendly environment for our clients. What are your thoughts on doing this?

Thinking this doesn’t right in Middle America! 

Yes, this was an actual exchange that I had this week! I made up the name, but everything else is as accurate as I can make and still protect the innocent!

So, in 2017, a CEO of an actual, successful company, wants “Mary” the Receptionist to start hugging every client that comes to the office. Wow. Right? Just, Wow!

Here’s my response:

Middle America,

First, being a hugger, I actually understand where your CEO is coming from. When I go into a business and I’m met with a friendly (natural, unforced) hug. I feel very welcome! When I’m down south, I seem to get more hugs than if I’m on either coast or in a big city. So, part of me actually understands the psychology behind this request.

That being said, I have one question for your CEO (and I encourage to ask this question): “If Mary leaves as your receptionist, and you hire “Mark” to replace her, will your CEO still want “Mark” to go and hug every client?” I’ll take make a ‘big’ assumption here and say, no, probably not!

This is a very quick and simple way to point out how harassing this action would be viewed by normal people. If you decide to go down this path of making hugging an actual work requirement, you will end up in a lawsuit at some point!

Okay, I’m a hugger, so let me tell you how you get most of what you want, without the lawsuit! Go hire a natural hugger to man your front desk and never discourage this behavior! You’ll get most of what you want, especially if your CEO and others mirror this hugging behavior to every client they meet in front of this person.

Good Luck,

Tim The World’s Foremost Expert in Workplace Hugging!

I love HR because of this very real, innocent question. You never actually know what the heck you’ll walk into each day, and there is no way of planning for the insane things that happen!

Have a great Friday HR Pros! You deserve it!

Turns Out, Employees Don’t Actually Leave Managers!

Posted on by
8

For decades we’ve been telling leaders this one thing about employees and retention. We’ve said it so much, it’s actually become ‘common’ knowledge we take for granted. It’s this one phrase:

Employees don’t leave companies, they leave managers. 

Have you used this phrase? Of course, you have! Everyone in HR has used this!

New research has come out from IBM’s Smarter Workforce Institute, “Should I Stay, or Should I Go?” that has actually proven our ‘common’ knowledge is wrong:

“Managers are not the reason most people leave – 

• Contrary to many media reports, only 14 percent of people left their last job because they were unhappy with their managers.

• The biggest work-related reason (cited by 40 percent of respondents) for leaving is because employees are not happy with their jobs.

• Almost as many people (39 percent) left their last job for personal reasons such as spouse relocation, child care or health issues.

• One in five (20 percent) workers left because they were not happy with their organization.

• Eighteen percent left due to organizational changes which had caused a great deal of uncertainty.”

This isn’t some small study of a hundred employees. IBM looked at data from 22,000 employees!

So, why has this concept of employees leaving managers become so wildly accepted and popular amongst HR leaders and pros?

You won’t like this answer, but we liked using this reason for employees leaving because it meant it wasn’t our problem. I mean it was our problem to help fix, but it wasn’t our fault. It was those stupid managers!

So, we’ll coach them up. Give them soft skills training. Talk down to them like their children, and help them become ‘leaders’. IBM didn’t actually say this was the reason, this is my own reasoning. It’s just super comfortable to give this explanation to why we have high turnover.

The reality is if employees leave there are likely numerous reasons all of which are probably centered on a bad employee experience. They were unhappy because of something. It might have been because they were working for a crappy manager, but it also might be they just made a bad fit decision in the job they choose to accept, or culturally the fit wasn’t good with your organization and the employee.

One thing is certain. Employees, the majority, don’t leave managers. They leave your freaking company. That’s not our manager’s issue, it’s all of our issues. Today’s challenge? Stop using this phrase and start taking ownership of your employee turnover!

 

What if you and your competitors recruited talent together?

Posted on by
3

Think about most U.S. cities. What do they have in common? I travel all over the U.S. and to be honest, it’s all starting to look a lot alike!

Every city has a mall or three. At these malls, you’ll find the same restaurants. Chilis, Olive Garden, Applebee’s, Bravo, steak places, some random Japanese hibachi place, etc. Usually, down from the mal, you’ll find a Home Depot. Across the street from Home Depot, you’ll find a Lowes. Down from those are the car dealerships.

Sound like your city!?

Our cities are set up like this because it works. Putting all of these competitive places close together works for the consumer. They like all the choices close together.

Talent really isn’t much different.

If I’m a nurse, I want to be close hospitals. The more hospitals the better. That way if my job at one hospital isn’t working out, I don’t have to commute all the way across town to another hospital. If I’m in IT having a bunch of tech companies in the same area is desirable for the same reason.

What we don’t find, normally, are employers working together to solve their talent issues. A cook at one restaurant might be begging for more hours, but we never think about sharing that cook with the restaurant next door. We force the talent to go figure this out on their own.

Traditionally, I think career fairs thought they were doing this. Bring all the employers to one location and then all the talent can come and pick who they want to work with. It’s a start, but this isn’t really organizations working together to bring in more and better talent.

A modern-day equivalent to the traditional career fair might be cities working to ‘attract’ talent to their cities from places like Silicone Valley. In recent years, Minneapolis has been working to position themselves as a Midwest IT hub, so local and state government dollars have been working to get workers from other cities to come to Minneapolis.

What I’m talking about is what if two companies came together to share their talent databases for the benefit of both? Could it work? What would get in the way?

I think it could work. I think the organizations involved would be some forward-thinking leadership, some tight rules of engagement, and a very new way of thinking about collaboration.

So often we make a hire of someone we know if talented, but it doesn’t work out for a number of reasons, many times those reasons are self-inflicted by the organization. What if you could ‘move’ that talent to your ‘talent partner’ organization for a fresh start, and vice versa?

I love times when talent is tight because it forces us to start thinking about different solutions and ways of doing things. We all have talent in our databases that we aren’t using and might never use, but someone else might have exactly what we need in their database.

Instead, we sit on our unused, expensive inventory of candidates and do nothing. That doesn’t seem like a smart business practice…

Do you pay your employees more for referring Diverse candidates?

Posted on by
3

I know a ton of HR Pros right now who have been charged by their organizations to go out and “Diversify” their workforce.  By “Diversify”, I’m not talking about diversity of thought, but to recruit a more diverse workforce in terms of ethnic, gender and racial diversity.

Clearly, by bringing in more individuals from underrepresented groups in your workforce, you’ll expand the “thought diversification”, but for those HR Pros in the trenches and sitting in conference rooms with executives behind closed doors, diversification of thought isn’t the issue being discussed.

So, I have some assumptions I want to lay out before I go any further:

1. Referred employees make the best hires. (Workforce studies frequently list employee referrals as the highest quality hires across all industries and positions)

2. ERPs (Employee Referral Programs) are the major tool used to get employee referrals by HR Pros.

3. A diverse workforce will perform better in most circumstances, then I homogeneous workforce will.

4. Diversity departments, if you’re lucky enough, or big enough, to have one in your organization, traditionally tend to do a weak job at “recruiting” diversity candidates (there more concerned about getting the Cinco De Mayo Taco Bar scheduled, etc.)

Now, keeping in mind the above assumptions, what do you think is the best way to recruit diversity candidates to your organization?

I’ve yet to find a company willing to go as far as to “Pay More” for a black engineer referral vs. a white engineer referral. Can you imagine how that would play out in your organization!?  But behind the scenes in HR Department across the world, this exact thing is happening in a number of ways.

First, what is your cost of hire for diverse candidates versus non-diverse candidates? Do you even measure that? Why not?  I’ll tell you why, is very hard to justify why you are paying two, three and even four times more for a diversity candidate, with the same skill sets, versus a non-diverse candidate in most technical and medical recruiting environments.  Second, how many diversity recruitment events do you go to versus non-specific diversity recruitment events?  In organizations who are really pushing diversification of workforce, I find that this figure is usually 2 to 1.

So, you will easily spend more resources of your organization to become more diversified, but you won’t reward your employees for helping you to reach your goals?  I find this somewhat ironic. You will pay Joe, one of your best engineers, $2000 for any referral, but you are unwilling to pay him $4000 for referring his black engineer friends from his former company.

Yet, you’ll go out and spend $50,000 attending diversity recruiting job fairs and events all over the country trying to get the same person.  When you know the best investment of your resources would be to put up a poster in your hallways saying “Wanted Black Engineers $4000 Reward!”.

Here’s why you don’t do this.

Most organizations do a terrible job at communicating the importance of having a diverse workforce, and that to get to an ideal state, sometimes it means the organization might have to hire a female, or an Asian, or an African American, or a Hispanic, over a similarly qualified white male to ensure the organization is reaching their highest potential.

Workgroup performance by diversity is easily measured and reported to employees, to demonstrate diversity successes, but we rarely do it, to help us explain why we do what we are doing in talent selection.  What do we need to do? Stop treating our employees like they won’t get it, start educating them beyond the politically correct version of Diversity and start educating them on the performance increases we get with diversity.  Then it might not seem so unheard of to pay more to an employee for referring a diverse candidate!

So, you take pride in your diversity hiring efforts, but you’re just unwilling to properly reward for it…

 

It’s Better to Make a Wrong Decision Fast

Posted on by
Reply

For those that don’t know I played and coached volleyball for a great deal of my life.  Being from Michigan I can tell you that is rare (being a male) and I got called “gay” more than once while fundraising to make money to pay for traveling nationally for major tournaments (I think the actual phrases were more like “don’t girls only play volleyball”, etc. Welcome to the rust belt).

Anyway, one piece of my coaching stuck with me (we used with our middle blockers) that I also have used into my adult life and I use it still today:

It’s better to make a wrong decision fast, then make the right decision to slow.

Why?  In volleyball,  when you go to block you have to make split second decisions. You have 3 options: block middle, block right side hitter, or block left side hitter.  You rely on your instincts, you rely on communication from your teammates and you survey the situation (where is the pass coming from, where is the setter, how far off the net is the setter, etc.), then you make a decision.

The problem most middle blockers have at a young age is they want to be up on every block. They want to make the right decision every time, but by doing this, they rarely make it to block any position because they are frozen with indecision.  I taught my middles to decide quickly and then do it. Do it 110%!  Go to which ever spot you decided to block and block and even if the ball went to another position!

Why?  Some positive things happen by you making the wrong decision quickly. For starters it allows your teammates to make adjustments they need to make to try and get the best possible outcome. Believe me your back row players know you made the wrong decision because they’re staring down the hitter with only one blocker! BUT, it also allows them to know how to try and defend that.

If you’re late, and you have a hole in the middle of the block and now they have to guess where to go. Fill the hole, cover the line, take the cross, etc.  It becomes a guessing game. One which you rarely win. What happens if you make the right decision to slow?  About 99% of the time, what was going to happen, already happened. You didn’t make the decision, it was made for you. I like being in control, so this isn’t an option I like.

So what? What the heck does this have anything to do with you becoming a better leader?

Fast Company has a wonderful article on this concept called: Why Keeping Your Options Open is Really, Really Bad Idea – from the article:

Why does keeping our options open make us less happy? Because once we make a final, no-turning-back decision, the psychological immune system kicks in. This is how psychologists like Gilbert refer to the mind’s uncanny ability to make us feel good about our decisions. Once we’ve committed to a course of action, we stop thinking about alternatives. Or, if we do bother to think about them, we think about how lousy they are compared to our clearly superior and awesome choice.

Most of us have had to make a choice between two colleges, or job offers, or apartments. You may have had to choose which candidate to hire for a job, or which vendor your company would engage for a project. When you were making your decision, it was probably a tough one–every option had significant pros and cons. But after you made that decision, did you ever wonder how you could have even considered the now obviously inferior alternative?…

When you keep your options open, however, you can’t stop thinking about the downside–because you’re still trying to figure out if you made the right choice. The psychological immune system doesn’t kick in, and you’re left feeling less happy about whatever choice you end up making.

This brings us to the other problem with reversible decisions–new research shows that they don’t just rob you of happiness, they also lead to poorer performance.

I tend to run into this with younger workers who want to make the right choice, fearing “death” or some other less desirable outcome if they make the wrong choice.  They tend to defer decision making to their boss or a peer instead of making it themselves, thus giving away the chance for superior performance.

When in reality, all I want is for them to make any choice, and we’ll live with the outcome.  I hire great people, so I’m sure they’ll make very wise, research driven decisions, and even then, sometimes they’ll fail.  I’m willing to live with that.  If it’s fast! Because that allows us to adjust and find a way to make it right.

Two things at play in this concept: 1. Fast action; 2. Failure is an option, that we can live with.  Give me those two things, and I’ll show you an organization that is on the move and that can block pretty well!

This is how your Culture truly forms

Posted on by
1

There’s nothing I really need to add to this. Hugh MacLeod, the brilliant artist at Gaping Void, has an awesome knack for saying so much with his work. I love their work. Turns out, design matters when building culture. So, brilliant.

We love to believe that culture starts at the top with this great visionary leader, but our reality is most of us will never work for a visionary leader. Most of us will work with mere mortals who everyday struggle to keep it all together, just like us.

Our culture is not decided by one person and then disseminated down to the rest. It’s decided by all of us through shared experiences, failures, successes, and love.

10 Ways Old White Dudes Can Stay Relevant in the Workplace

Posted on by
9

I don’t consider myself an old white dude, but I’m sure most of the twentysomethings working for me probably think I’m the old white dude! Old white dudes are at a crossroads of the American workplace. They used to be on top. There was no better role to have in the American workplace than to be an old white dude!

But times they are a-changin (only old white dudes and hipsters will get that reference!).

In today’s workplace old white guys are as desired as foot fungus. Somewhere between WWII and last Tuesday old white dudes became irrelevant, well, I mean unless you’re a Fortune CEO or President, besides that stuff.

But, I’m here to help. I mean, eventually, I’m going to fall into the old white guy category on the diversity and inclusion surveys so I better find a way to pull us out of this funk and make us super cool again! Here what you need to be doing old white dudes:

1. Denounce all other old white dudes. That way you’re not ‘that’ old white dude, you’re the cool new old white dude who got ‘woke’ (look it up on Urban Dictionary old white dudes).

2. Stop wearing cargo shorts. Apparently, the kids decided cargo shorts are lame and only old white guys where them. Remember those shorty-shorts we wore in the 1970s and 80s? Yeah, those are super cool now. Wear shorty-shorts and show a ton of leg!

3. Hide the fact you like money, small government, and hate taxes. If you want to be cool you have to be willing to give up most of your money to a government who has continually shown to have no idea how to spend our tax dollars for people who claim they can’t find a job.

4. Buy comfortable marching shoes – but not those lame white Nikes or New Balance sneakers all the old white dudes have – go for Nike Air Max’s. Cool old white dudes march with our brothers and sisters who have been wronged. If you don’t march, or at least show up at their parties in downtown areas, you can’t join their click. Also, get ready to wear a ton of rainbow stuff. Calm down, no one looks good in rainbow, but the after parties are super fun!

5. Sell your $60, 000 pickup or sports car and buy a Prius or some kind of Subaru. Only old white dudes drive expensive pickups and sports cars. Cool old white dudes drive Prius’s and Subarus. A good second option is a bike and ride it to work.

6. Talk about Tacos like they’re your new religion. Cool folks in the workplace ‘love’ tacos. Not only are they great food but you’re also supporting a diversity group by eating them, I think. You can’t just ‘like’ tacos. You have to want to have sex with tacos. Tacos should be your primary conversation point each day until you die.

7. Get into a workout routine and then push what you do onto anyone within ten feet of you at all times. It’s cool to workout, but it’s more cool to workout and then make everyone else feel stupid who doesn’t do your workout. Old white guys golf and go boating. Stop all of that. If you want to get into the water buy a paddle board and a rack for the top of your Subaru.

8. Complain about your super long eight hour work day and how you could do all of this working at home in two hours. The goal of becoming a cool old white guy is to fit in. Sure work-life balance has never been better in the history of America, but that shouldn’t stop you from railing against the machine.

9. Be super chill about all dumb decisions people make. To be a super cool old white guy, you have to be super chill about how everyone else decides to live their life no matter how stupid it might seem. “Hey, Mikey, love the new face tattoo! I’m sure that will really help your career path! Super cool!”

10. Never say anything about diversity and inclusion. Old white dudes can’t have an opinion about diversity and inclusion because you don’t know the struggle. Even gay old white dudes should probably keep quiet. I mean Tim Cook is an old gay white dude and he runs Apple! Does he really know the struggle!?

There will come a time when old white dudes will become a minority in the world, but you pointing this out just makes you sound like a racist old white dude, so cut that stuff out. Just suck it up, buy some slim fitting jeans and throw away all y0ur Docker Khakis, no one wants your theories on changing demographics.

You might grow a crazy long beard. Many old white dudes have found that really awful long beards help them blend in a bit better. Like ‘hey, I’ve got a way too long beard, so maybe I’m not an old white dude, but a Viking!” People love Game of Thrones in the workplace, so it might help.

Hey, hit me in the comments about how ageist this is or what other great ideas you might have to keep old white dudes relevant in the workplace!

 

Email Heroes – Are you one?

Posted on by
1

For most of their careers, my parents could never check their work email at home.  It did mean that they probably stopped working when they got home, unlike most professional employees today.  My parents also rarely made it home at 5 pm and worked in the office many Saturdays and Sundays when the work needed to get done. The world changed, we can now get work done almost anywhere.

When did we start defining work as sitting in the bathroom at home and replying to emails in five minutes as work?

Let’s face it, most people aren’t really working when they are home if they don’t normally work at home.  They like to believe that what they’re doing is real work, but if can also wait to be done the next morning when you arrive at the office, you’re not doing real work, you’re just narcissistic.  Oh, I better immediately get back to John and tell him I can definitely do that interview at 8 am, next week Friday…

We act like checking work email at home is the same as donating a kidney or something.

Studies show that 59% of males and 42% of females respond to emails when out of the office.  Those numbers actually sound low to me. The survey also shows that younger workers are more likely to think about work when going to bed and when waking. Just wait! Pretty soon thinking about work will be the same as work!

Are we losing our f’ing minds!?

Seriously! I want to know.  Having the ability to check and respond to emails outside of the office increase your work-life flexibility, but we talk about it like it’s an anchor.  That iPhone is only an anchor if you make it an anchor!  I have a son who plays baseball and I watch as many of his games as I can.  In between innings I always check my email and respond to work if necessary. I do not consider that work. I consider that watching my son play baseball!

Making the decision to take a half a day to watch my son play baseball is easy, because I know I can balance both jobs I have, running a company and being a Dad.  Does my son care that I’m checking email while he’s warming up in between innings?  No. He doesn’t even notice.  It’s not like I’m behind the backstop giving a performance review over the phone while he’s up to bat! I’m just checking and following up on some emails.

If you decide you want to stay connected to your job and organization while you are out of the office, that is a personal decision. Don’t act like you’re a hero going above and beyond by keeping up on your emails. You’re not, everyone does that.

If keeping up with your emails is the real work you’re doing, you’re highly overpaid and easily replaceable. If telling your coworkers you checked emails while out of the office on some personal time to show how dedicated and better you are than them, you need to get a life, email hero.

Now That’s What I Call HR! Vol. 1

Posted on by
Reply

So, if you’re a regular reader of this blog you know of my friend Chris Bailey, is a Brit expat who is running PWC’s HR consultancy in the Caribbean, and he lives in Cayman. Yeah, Chris has the one job on the planet that every HR pro in the world wants! And, he’s an awesome human being.

Chris also is an integral part of the team that puts on the annual Cayman HR conference. It’s like your normal state level SHRM conference, except that it’s completely awesome, in Cayman, Chris, and the team go so far overboard on making sure they run a great conference, if you run an SHRM conference, you’re now going to feel bad about yourself!

Why?

Chris and the team at Cayman Island Society of HR Professionals (who by the way have like 30 people going to SHRM national this year!) made their own musical album of HR songs for the conference! It’s on iTunes! You can buy the full thing for like $5.94! They had to create their own record label to actually get the album on iTunes! What the hell did you do for your HR conference!?

I’ll give you a review here of each song on the album since I’m clearly a critic of everything and I actually listened to Now That’s What I Call HR, Vol. 1 (insinuating there might be a Vol. 2, God help us all!):

Track 1 – HR Stars – Les Mis – Chris Bailey lead vocals – If you’re a Broadway musical fan of Les Miserables, you’ll instantly know the tune of this remake of Stars with HR lyrics in place of the original brilliance by Claude-Michel Schonberg, whom I’m sure never could foresee this happening! To Bailey’s credit, he’s probably more of a classical Broadway singer than he is a pop singer!

Track 2- Stars Original Les Mis – Chris Bailey lead vocals – Didn’t get enough of track 1, here’s another minute of the same stuff! Yep, instead of two minutes of Chris, you get three. Buckle up. For some reason, iTunes shows this track as the most popular which I can only surmise means Chris’s Mum downloaded five times.

Track 3 – Don’t Stop Believing HR – Elisa Brown & Chris Bailey lead vocals – Popular Journey remake and everyone’s favorite karaoke go-to song! We get to meet the great vocals of Elisa Brown who is awesome, and we get more of Chris destroying a song I’ll never listen to the same again.

Track 4 – HR State of Mind – Elisa Brown lead vocals – My favorite song of the album is only you don’t have to hear Bailey! Also, crafty lyrics and a great voice by Elisa. Rewriting a popular song with HR lyrics is super hard, just ask Steve Browne!

Track 5 – HR Baby – Chris Bailey lead vocals – This is actually the song that started it all for Bailey and company. Chris first performed this song at the CISHRP conference in 2015 – “If there is a problem, yo, check out HR we’ll resolve it – Ice Ice Baby” – a remake of the famous Vanilla Ice song, this is Bailey in his natural habitat.  It was a must for the album!

HR Baby By Chris Bailey from CML TV on Vimeo.

Track 6 – Vacation – Matt Brown lead vocals – hip hop, mixed up song that’s all fun and HR – great conference kick-off song. Pretty sure they CISHRP went to a local producer for this one to add a little more HR excitement to the album!

Hat tip to Chris and Elisa for putting themselves out there for the good of HR! We need more people like this in our lives.

HR conference organizers around the world, you’re on the clock.

The American Dream Tax

Posted on by
2

Hasan Minhaj is an American comedian who just released his new comedy special on Netflix, Homecoming King, and it might be one of the best comedy specials I’ve seen in years! He’s funny, yes. But, he also introduces a new kind of comedy on stage that is very ‘millennial’ in nature in that it’s multi-media. It’s part TEDx, part standup, part one-man show-ish, and it’s all brilliant!

You might remember Hasan from the Daily Show or as the comedian who roasted President Trump at the White House Correspondents dinner:

He introduces a concept in the special he calls the “American Dream Tax” that his father, who was originally from India, basically was his inspiration for.  Hasan’s father believes immigrants to the U.S. need to put up with a certain level of discrimination as a ‘tax’ of living the American Dream.

He makes jokes about this, as any comedian with brown skin would, it’s a great segment if you have a chance to check it out. Hasan’s father’s point is this, we came from a country where we had a super low quality of living. We came to America and have the possibility of a much better life, for that you should be willing to put up with some crap. (I wonder how many immigrants in U.S. feel a little this way?)

We talk constantly about diversity and inclusion in our organizations. Yet, most of us truly have no idea what most immigrants go through and are willing to go through, without ever complaining. We talk about a broken H1B policy and the need for reform, but most of those on an H1B would probably even accept lower wages for the opportunity. Is this right? Of course not, but we tend to forget ourselves how great we all have it in the U.S.

You see, we don’t pay the American Dream Tax because we hold a birth certificate that says we were born here. We got lucky enough to be on American soil when we were born, and for that, we get off ‘tax’ free. Well, many of us. That’s Hasan’s issue, he’s fully American, and yet, his father still believes he should be fine with paying the ‘tax’.

If you get the chance check out Hasan’s Netflix special it’s really incredible and gives you some great insight to your American born – immigrant workers and a little of bias they go through every day, and it’s pretty freaking funny!