Category Archives: Communication

Career Confessions of GenZ w/@CamSackett: Maybe You Should Take Our Smartphones Away!

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March Madness is fully upon us. This season unites us all over a love for college basketball or in my case, a love for winning money by googling an article about who the “Cinderella” teams are and somehow winning your neighborhood pool (it’s only happened once). Whether your team is out (sorry Dad) or still fighting (Go Blue!), the close matches between teams can be super distracting to everyone. I know that I was watching a game in class the other day, and I don’t even like basketball that much!

It’s been found that March Madness may potentially cost employers $4 billion in productivity. It’s almost impossible to stay focused when there’s a #16 seed beating a #1 seed! (shoutout to the person running the UMBC twitter). One negative marker of Gen-Z is our ability to be easily distracted or our inability to pay attention to one thing for long periods of time. An average college student’s attention span is somewhere between 10-15 minutes, while most classes are over an hour. Although this isn’t an argument about our screwed up education system, it does open up a conversation about how to best approach the use of things such as cell phones and social media which can be very distracting.

I’ve had a cell phone since I was 10 when a family friend forgot to pick me up at swim practice. Some younger members of Gen-Z have gotten them even younger than me. We have grown up with these distractions around us at all times, and it can be difficult to manage.

I am a big fan of teachers that try to embrace the qualities of Gen-Z rather than fight it. More and more, I see teachers and professors trying to implement activities using cell phones or allowing laptops in class. Although I commend these teachers for trying to work with us, it isn’t working. Every single time I bring my laptop to class, I end up online shopping and missing some important information. The same can be said when cell phones or social media is involved.

Although it seems I’m advocating for an eradication of all cell phones and social media use during work hours, I’m not. Frankly, I don’t really know the rules of cell phones at most offices, but I know that my Dad is pretty quick to respond to my texts during the day. What I am saying is that a healthy encouragement of no cell phone use is a good idea.

I think that something like a station where you could drop off and charge your phone for a period of time could be really beneficial to boosting productivity. When I have to get work done, I’ll go put my phone across my apartment from me and turn it off completely to avoid distractions. Whoever says they are good at multi-tasking is LYING. Whenever my phone lights up, I want to check it and I know you do too.

I don’t have a solid answer for you on this one. It’s a tricky topic that isn’t black and white, but it is important to acknowledge. It is important to remind your Gen-Z employees that they are adults and cell phones aren’t banned like they are in a lot of schools. Also, it is important to remind them that this is a place of work and they are getting paid to do a job, not to sit on their phones and send Snapchats about how bored they are (that’s all that we are doing on Snapchat. I promise!). Let me know what you think in the comments!

 

This post was written by Cameron Sackett (not Tim) – you can probably tell because it lacks grammatical errors!

HR and TA Pros – have a question you would like to ask directly to a GenZ? Ask us in the comments and I’ll respond in an upcoming blog post right here on the project. Have some feedback for me? Again, please share in the comments and/or connect with me on LinkedIn.

 

Are HR Conferences Responsible for Ensuring You Connect? #UltiConnect

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So, this week I’m out at Ultimate Software’s annual customer conference called Ultimate Connections. They do a great job with their conference, and like their software, they’re willing to change quickly and try stuff.

A couple of things happened while I was here and it got me thinking about what the true value of any conference is we attend. Of course, the easy answer is always – it’s about connecting with peers and learning! But, then you show up at the conference and you talk to know one, you ask no questions, and you’re back in your room by 8 pm.

Ultimate Connections has peer networking time, but like many conferences, they make these sessions, with activities, based on the size of similar organizations. This is brilliant for a number of reasons because you now will make some really good connections and share your pain and successes, and down the road when you have a question you now have a handful of people to reach out to!

Speaking of questions. You know that awkward time at the end of conference sessions when the speaker says – “So, any questions?” and you hear crickets, or that one person who will ask, “Is the powerpoint deck available?”

Ultimate figured this happens to everyone so what’s a better way to increase engagement? How about you give the session attendees a phone number to text your questions to throughout the session!? It’s simple and you can’t believe how many questions come in. As a speaker, you bring a partner who can filter similar questions and now you have some real dynamic Q&A to go along with your session!

Conferences, for the most part, are all fairly similar. You get some great content, some average, some cool keynotes, some parties, a vendor show, etc. The reality is the best conference you’ll ever attend is the one where you remember actually connecting with real people, and you maintain those connections.

That will be a great takeaway for the Ultimate team in how can they continue the great connections beyond the conference with their customers. Not only is a super value-add for the attendees, but it also ensures higher retention when you can build your professional network because of the technology you’re using.

So, as the HR conference season gets into full swing, challenge yourself to force yourself to make connections with people you don’t know and build that network!

The Email Every Employee Wishes They Sent After Leaving!

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Please raise your hand if you have ever drafted an email that you desperately wanted to fire off to your entire organization, or leadership, only to delete it, so to not ruin your career? I know most of you have because sometimes, in HR, we get to deal with those poor souls who didn’t have the willpower to push ‘Delete’ and instead pushed ‘Send’.

In the HR business, we call those employees ‘Former Employees’!  I’ve coined a name for those emails I like to call them ‘The Lotto Email’!  It’s the email you would feel comfortable sending the moment you return from picking up that overly sized Powerball check you just won.  You now have I-Don’t-Give-A-Sh*t money and you’re completely unfiltered.

I don’t hold out hope I will ever win the lottery but I imagine the email might look something like this:

Dear Fellow Employees,

I’m Rich Beeatch! (click here for context)

That being said I’d like to say a few things before not packing up any of this crap in my office and leaving forever.  To make this easier for you to cut and paste and send around later, I’ll bullet point this out into chunks – USA Today style – because I know most of you are slow and lose attention quickly:

– Mr. CEO – I know you think it’s probably adorable how you make comments about every woman in the office’s ass behind closed doors, but it’s not, it’s creepy. Just like you.

– Mr. CFO – You’re an accountant, calm the f@#K down, you’re not that important. Just tell us how much money we have and go back to being boring.

– Mrs. HR – Nobody likes you. This is just confirmation. BTW, everyone lies on your engagement surveys because all the managers use them as weapons, so it’s easier to lie and make you feel like what you do actually matters. It doesn’t.

– Mrs. COO – The CEO constantly talks about your ass. Hope that makes your meetings going forward more comfortable.

– Mary – I’ve always wanted to tell you that you are drop dead gorgeous, but your low self-esteem keeps you married to a complete asshole! I’m better than that. I won’t be that asshole. Here’s our chance, walk out of here with me Jerry Maguire style and let’s do this. Otherwise, I’m probably 5 drinks and 2 hours away from making some really bad decisions at a strip club.

– Ted – You’re a douche bag, everyone hates you.

There’s a bunch of other stuff I could to say – but really the only thing I really want to say is: I’m Rich Beeatch!

See you in the parking lot, Mary.

Former Employee

Obviously, this wouldn’t be ‘my’ letter because I’m the President of my company!  My letter would be a lot of thanking everyone for everything and I’ll see you around if you’re ever in the South of France on a large yacht. Plus a bunch of positive stuff and how valuable each and every employee was to me personally.

Follow by – “I’m Rich Beeatch!”

Career Confessions from GenZ: Are you Pre-boarding Interns?

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College orientation was one of the most uncomfortable and awkward experiences of my life. I would say that most other current college students would attest to this. I think it’s very unreasonable to expect a group of 18-year-olds to meet for the first time and become friends in a short time span while learning everything you’re supposed to know about the school you are attending.

Thankfully I am through the college orientation process, but I have a lifetime of job orientations ahead of me. Apparently, this process in the workforce is called “onboarding” (thanks, Dad!), but to newbies like me, we invented a new term to describe this orientation called “pre-boarding”.

This new style of onboarding is a more in-depth look into general ideas about the workforce in addition to normal onboarding events. This is for people that have never worked real-life jobs before (yup, that’s me). I like this idea of pre-boarding because I am a very curious person that has a million questions and likes them all to be answered! So, here are some specific topics that I want companies to focus on while pre-boarding newbies like me:

  1. Dress Code: For someone that has always put a heavy emphasis on what I wear, this is very important to me and other young people. The words “business casual” mean absolutely nothing to me. I need concrete examples of what to wear and this means VISUALS.  I want someone to show me pictures or even show me real-life examples of what I should be wearing every day to work. Please and thank you.
  2. Logistics: I’m calling this section logistics because it encompasses a whole array of logistical things. I need to know where to park, where to sit, when I eat, where I eat, where’s the bathroom, when I’m supposed to arrive, when I’m supposed to leave, among many other things. And I would like a concrete answer to all of these. Coming from a school environment, like most newbies are, we are always told when to do things and how to do them. Therefore, it is important to realize this and adhere to how your new employees have been given information for most of their lives.
  3. Job-related content: This part of the pre-boarding process should be different for every job because it has to do with the specific duties and tasks that new employees will be performing. This can include things like meeting your fellow team members, learning how to use certain software or programs, and other instructional demonstrations as needed (you guys already know how to do this part). Will I have a laptop, desktop, no computer, no desk? Should I bring my own laptop? What about my phone, you know I’m not going anywhere without that!? 

I’m sure I’m forgetting a million other things that are important, but these are just things that I specifically worry about. For this pre-boarding process, it is extremely important to leave all questions unanswered. Gen-Z (and young people across history) DON’T ask questions, so it is important to make sure you think of everything beforehand. This process will help alleviate pressure from your new employee and will warrant an easy and successful transition into their new position.

Here’s to hoping that my future bosses will be reading this post to make it easier for me!

 

HR and TA Pros – have a question you would like to ask directly to a GenZ? Ask us in the comments and I’ll have Cameron respond in an upcoming blog post right here on the project. Have some feedback for Cameron? Again, please share in the comments and/or connect with him on LinkedIn.

 

Snoring on a Plane!

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I was flying recently and the dude right across the aisle from me started snoring. Snoring like he had a problem and there’s no way his wife still loves him kind of snoring. Snoring so loud I wanted to punch him right in the face.

I get it. Snoring is a medical condition he couldn’t help. Poor dude was tired and sitting in a hot plane and nature took over.

Snoring on a plane though speaks to me as a recruiter.

If you know you snore, you make sure you don’t snore in public. Drink 26 cups of coffee before you get on the plane, go see a doctor for some kind of surgery, take up a cocaine habit, I don’t know but do something!

It shows lack of self-insight.

The best case scenario is he wakes up, without me punching him in the face, and he looks at me and apologizes because he knows his own snoring woke him up. Or he wakes up and I tell him, dude, you’ve got a problem! Don’t ever fall in asleep on a plane!

He then looks at me, and says, I had no idea! Oh, my god, I’m so embarrassed and sorry! I will make sure to never fall asleep on a plane again without first putting on a breath-right strip!

But, he didn’t. He woke up an hour later with about 12 people hating him, and he had no idea, or he did and didn’t care. Which gets me back to recruiting.

Snoring on a plane demonstrates lack of self-insight. It might be the single most important thing you can have as a candidate. From the first moment you have contact with an employer to the last, you’re being judged.

The last thing you want to be judged on is having low self-insight. “Oh, wow, did you see Tim come in with the stain on his tie? Did he know? How doesn’t he know? Why didn’t he say something like, ‘sorry, guys, spilled coffee on my tie on the way in, and I’m totally embarrassed!’

At least we would know he wasn’t a complete moron! Instead, Tim is “snoring on a plane”.

No employer wants to hire you if you “snore on a plane”, they want to hire people who know who they are, good and bad, and can then overcome the bad and highlight the good. They want to hire candidates who have high self-insight because they know those people will take care of themselves and their performance.

We are really bad judges of self-insight for ourselves. We all think we have super high self-insight, but most of us really suck at this self-diagnosis. As someone who is close to you, but not to close, to help you out with this. Let them know you need to know the truth, the real truth.

Ask them to be real with you for a second! Hey, please, if you’re my friend, tell me, do I ‘snore on a plane’?

The Cancer of Speaking Up!

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There was a post recently on TLNT by Tim Kuppler titled Society is Holding Organizations and Leaders Accountable for Their Culture. Go read it, it’s really good. I agree with so much of what Tim wrote in the piece.

There is one concept though that I’m beginning to question. Kuppler wants to believe that we have a problem in our society and that problem is people are afraid to speak up to their leadership.

About a decade ago I would have 100% agreed with him. In fact, I probably spent more time in training sessions working with leaders on how to get employees to open up, then any other single thing in my HR career a decade ago!

In 2018, we do not have a problem with employees speaking up. In fact, it’s a full-blown Cancer! Yes, I want employees to speak up when they have something of value to add to the conversation, or if they or another employee are being wronged. No, I don’t want to hear your idiot opinions that have nothing to do with anything we have going on to make us better!

I get it. Everyone should have a voice! We are in a time when people have the right to speak up.

Just because you have the right, doesn’t mean you should open your dumb mouth! You have employees in non-leadership positions who should open their mouth and add to the conversation. And, you have employees who make you dumber when they open their mouth.

Your company isn’t a democracy. Turns out businesses don’t run well as democracies. When everyone has a say, we tend to get very cautious and very vanilla, and no innovation happens, as we try to take into account every single opinion. The business gets pulled to the middle. “Middle” is not a good position for businesses.

The challenge we have as leaders and HR pros is not giving everyone a voice. It’s finding the best and brightest in our organizations, regardless of race, gender, etc., and making sure ‘those’ people have a voice.

The fastest way to failure is to listen to everyone and take into account every opinion. That isn’t helpful. Having the foresight to understand there are really great voices beyond your leadership team could be your greatest insight of all, but understand it’s not everyone.

In a representative government, you want all voices to come through. In business, you want the voices to come through that can actually make a positive difference. Unfortunately, that isn’t everyone who works for you.

In business and leadership right now we have a cancer that is growing out of control and that cancer is a belief that every voice matters. That’s wrong. Every voice does not matter, at every time. Do you think Steve Jobs listened to every person at Apple? No, he barely listened to anyone! What about Elon Musk? Again, no. What about Marissa Mayer? Heck, no!

Great business and great innovation don’t happen by listening to everyone. They happen by listening to the right ones. That might not be popular right now in society, but that doesn’t mean it’s not right!

Career Confessions from GenZ: How Does GenZ Want You to Communicate With Them?

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Career Confessions from GenZ is a weekly series authored by Cameron Sackett, a Sophomore at the Univesity of Michigan majoring in Communications and Advertising. Make sure you connect with him on LinkedIn:

One of the things that my generation is most notorious for is our cell phone usage. According to The Washington Post, current teens are spending over 1/3 of the day on their phones. Now, I’m going to be upfront and say that I’m an avid phone and social media user, and I understand the potential dangers of spending too much time on your phone. On the other hand, I don’t foresee my cell phone usage habits or my generation’s changing significantly any time soon.

Due to this, companies are looking at changing how they recruit their candidates. As I am just dipping my toes into the workforce, I am starting to see how the interview process may be changing in the age of cell phones.

The majority of my communication with potential employers for all jobs that I’ve had has been e-mail. This is something that I’m all about. E-mail is like a more formal version of a text, where you don’t have the pressures to respond immediately and you can spend time thinking of a more formulated response.

Personally, I think that e-mail should stay as the main form of communication for communicating with candidates. I’ve heard that some companies are trying to implement texting or text messaging like platforms into their hiring process. Here’s the way I see it: when I text someone, I’m usually typing in an informal way and I typically respond ASAP. Also, a lot of errors occur in texting, like typos or texting the wrong person. These are easily fixed when you’re talking with your friends but not necessarily a potential employer.

I’m totally open to texting in the interview process, but I have my concerns.

Now when it comes to the more direct form of communication, let me dispel a common myth about Gen-Z: we don’t hate talking on the phone, we hate calling people on the phone. There is a HUGE difference between answering a phone call and calling someone and personally, I would much rather answer the phone than call someone. In addition, I think most of my generation does better in a face-to-face style of an interview because it allows for more of a personal connection. This may scare many people, but when a relaxed environment is created in an interview, I think that many of us would come to prefer in-person interviews.

Lastly, I don’t want to see recruiters messaging me on Twitter, Instagram, Facebook, Snapchat or any other social media platform. This isn’t because my social media profiles are inappropriate, thankfully I have some monitors on my profiles to keep them nice and clean (I see you Mom and Dad), but it’s because I see social media as a place that I can use for fun and enjoyment. I don’t want to have to constantly worry about messaging potential employers back on these platforms when I just want to use them to share/follow people and things I like.

Now, I am on the older side of Gen-Z (my 14-year-old brother is in Gen-Z too, how crazy!), so my opinions might not hold for the kids currently in middle and high school. I can say this: I (and most other college students) check our emails just about as much as you do, so that’s a good place to start!

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HR and TA Pros – have a question you would like to ask directly to a GenZ? Ask us in the comments and I’ll have Cameron respond in an upcoming blog post right here on the project. Have some feedback for Cameron? Again, please share in the comments and/or connect with him on LinkedIn.

Besides being a Dad with a network, I thought the best way to get my son some ‘real-world’ experience would be to put himself out there as a writer! Let him know what you think and let us hear what you would like to learn about the next big generation entering our workforce!

#BlackBlogsMatter Challenge 2018 – Are you reading this? You should!

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So, Sarah Morgan, @BuzzonHR on the Twitters, started a blog series called #BlackBlogsMatter in 2017 on her blog The Buzz on HR. If you can’t tell from her blog title, Sarah is an HR Leader based out of Raliegh, NC. The series is a way to celebrate Black History Month and bring awareness to Black Bloggers who are writing about many issues facing black people and your black employees in America.

In 2018, Sarah not only continued #BlackBlogsMatter, but threw out the challenge to other black bloggers to not just write in February, but to write for 15 weeks straight!

The first black “HR” blogger (okay, the first black blogger) I ever met was Victorio Millian. A group of HR bloggers actually recognized Victorio for Tim Sackett Day back in 2012. He sent me a note last week and asked the blogging community to help bring awareness to the #BlackBlogMatters movement.

I like Victorio. He’s always been super nice and supportive of me, even when I might write or say stupid stuff he doesn’t agree with. He’ll reach out to me privately, or just roll his eyes, he knows my personality, I think. I think he knows I mean more good than harm, even when I screw up. I don’t know him well, but I know him to be someone of the highest character, so when he asks me for help, I will, because I know he would do the same for me. 

Besides Sarah, there are a number of black bloggers who predominately write about HR related topics. I apologize if I missed someone, I surely don’t know all, but some you should check out are: Chris Fields, Torin Ellis, Rachel Harriet, Keirsten Greggs,Jazmine Wilkes, and Janine Truitt.

I’m sure there are more – if you follow the hashtag #BlackBlogsMatter on Twitter you will get the links to find some great content and some writers in HR you probably weren’t aware of.

I have to be very honest and transparent. Some of the #BlackBlogsMatter stuff makes me uncomfortable. I just don’t get some of it, because I’m a white dude that has never had to experience it. Some of the #BlackBlogsMatter writers have treated me like shit and we don’t like each other (I have hope that will one day change). They’ll say it’s my privilege and they’re probably right, but just saying that doesn’t help me learn or connect.  It actually makes me want to disengage even more. This is the crap white dudes like me need to work through.

This doesn’t make the message and the content less valuable, it makes it more valuable. I don’t learn anything from people who just think like I do. It’s sure nice to hang out with those folks and it’s really comfortable, but no real learning takes place.

For the first time in the history of United States, it’s not very comfortable to be a white dude (can you hear that privilege!). If you’re not super liberal or completely out as a super-liberal white dude, you’re immediately put in the Trump camp. So, many of these writers, not all, see me as Trump, or at least a really great replacement of Trump they can pound on. At least, that’s how it feels. I know. I know. My privilege. Chris Fields will say something like being put on an equal footing for the first time as a white dude feels oppressive. I hear you.

So, I’m flawed. I like to think I’m really good at Talent Acquisition. I can get by and be dangerous in HR. I’m a great dad and a good husband. I’m not very good when it comes to really understanding the struggle that my black HR peers go through, and as such, I’ve been pretty shitty at being empathetic to their cause.

My challenge to you is to leave my blog and go find some other black HR bloggers and follow the #BlackBlogsMatter Challenge. If you only read me, you get one voice on our world, and that voice sees the world in one way. When you read Sarah and the others, you begin to expand what we all really need to know in HR. D&I has never been more important in our workforces and in our country.

Are You In a Rush to be Offended?

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I was on a webinar recently and the speaker kept adding “she” and “he”every time they tried to say something like, “‘he’ would have to fill out that form” and then quickly go “or ‘she’ I know we have to be correct in HR”. In my mind, I was like okay, I get it, the word we use matter.

When I write, I frequently purposely change gender to try and be more gender-inclusive in my writing, knowing I’ll always by habit write from a more male dominant voice.

If we go back to the webinar example above, I’m sure you’ve seen and heard the same, but what really stuck with me, probably because he kept doing this so often, was me waiting for a comment to come across in the question box saying something like “well, you know there are more gender identities than male and female!”

Yep. There are. But, is this really the place to point this out. Clearly, the dude speaking was having a hard with just two and making sure we knew he cared equally about ‘both’ genders.

Years ago Salon had a great article about comedians struggling with how ‘politically correct’ the audiences were becoming. Here’s a quote from Jim Norton:

“Western culture has become a “tireless brigade of social-justice warriors” and that “Being outraged and upset and feeling bullied or offended are not only things we enjoy, they’re also things we have become thoroughly addicted to. When we can’t purposefully get our feelings hurt by a comedian, we usually find another, albeit less satisfying, source of indignation… I choose to believe that we are addicted to the rush of being offended, the idea of it, rather than believing we have become a nation of emasculated children whose only defense against an abyss of emotional agony is a trigger warning.”

We live in an offensive world, especially right now.

Every day media blasts every offensive phrase uttered by politicians, professional athletes, celebrities, etc. We see our employees and leaders say and write offensive things that in another time would probably have been ignored, but now we have platforms to call out the offense.

I think we hope that in our rush to be offended we will stop the offensive behavior, or at the very least get one person to stop their offensive behavior. We hope that by doing this we’ll ‘raise’ the level of conversation around these issues.

My fear is that we aren’t raising the level of conversation, but shutting it down. In our rush to be offended, we aren’t seeking first to understand, we are first attacking and who cares about what happens after that. I think we need to be careful with our employees and our workplace cultures to correct inappropriate behavior every single time it happens and do it in a way that is lasting for the person who does the offending.

We live in a world of gray. Not black and white. While one employee might be offended, the co-worker standing right next to them might not be at all. Both are wrong, and both are right. Either one attacking the other is never a solution that is sustainable for a positive and inclusive workplace culture.

Welcome to the show kids! This is one of the most difficult issues you’ll deal with in HR. Supporting one employee who is offended, when you know the majority would not be offended. If I had the perfect answer on how to handle this I would share, but I don’t, because each and every one of these situations is unique.

Your Weekly Dose of HR Tech: The Return of Disco! @trydisco

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Today, Disco launches an AI-based communication platform that enables workers to recognize fellow employees as they work by giving them kudos and micro-feedback on their tasks and efforts. Disco helps companies motivate the 68% of disengaged employees, while also rewarding those who are contributing to a positive company culture.
Designed to enable micro-feedback interactions throughout the normal course of daily business, Disco uses a combination of keywords, AI and natural language processing (NLP) to make it easy for employees to give and receive recognition.
Disco aggregates recognition data like task- and behavior-specific props, kudos, and thanks to consumable reports for company leaders. The data is then used to facilitate more meaningful and friendly communications, to drive high-visibility recognition, and to supplement performance reviews with peer-based micro-feedback. The outcome is that business leaders are better able to craft and
cultivate the company culture through a better understanding of their employees.
So, what’s is Disco really? 
– Disco is an easy-to-use, AI-based, NLP conversational UX for Slack and Microsoft Teams, with more communications platforms coming soon.
– Disco is the brand relaunch of Growbot. Basically, it’s an appreciation and engagement mechanism employees use within Slack to recognize and reward each other.
– Already over 20,000 organizations are using Disco because of its ease of use within Slack and Microsoft Teams.
– Your cultural data rolls up into a powerful dashboard and gives you actionable insights tied to sentiment, goals, and productivity.
If your organization and your employees use Slack or Microsoft Teams, Disco is definitely something you want to check to help you drive higher levels of engagement and appreciation. It super easy to begin using and fairly inexpensive, and really becomes an addictive part of how your organization communicates with each other. Go check them out.

The Weekly Dose of HR Technology – is a weekly series here at The Project to educate and inform everyone who stops by on a daily/weekly basis on some of the great HR and TA technologies that are on the market.  None of the companies who I highlight are paying me for this promotion.  There are so many really cool things going on in the tech space and I wanted to educate myself and share what I find.  If you want to be on the Weekly Dose – just send me a note – timsackett@comcast.net