Category Archives: Learning

Body Language Matters in Recruiting Great Talent

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So, possibly the greatest basketball coach of all time is University of Connecticut’s Women’s Basketball coach, Geno Auriemma.  He currently has a 109 game winning streak in NCAA Division I basketball. Many of his current players have never lost a collegiate game!

You have no idea how unreal that streak is. It’s not like he can just recruit every top player, every year. He might get three or four of the best high school players, but other schools are also getting great talent.

Geno has something that only a tiny few great coaches have. Watch this short video to see it in action:

Couple things about this:

1. He says when he watches game film he watches what the kids on the bench are doing. If you’re at that level of detail, you’re going to be successful! I can guarantee you Nick Saban does the same thing. Tom Izzo does the same thing. Bill Belichick does the same thing.

2. If you’re interviewing for a job, the moment you pull into the parking lot, you better believe your actions are being evaluated, and almost 100% of those actions are body language!

If you hire an Eeyore, you’re going to get an Eeyore. Don’t think somehow they’ll change from the interview. If someone can’t have good body language in an interview, they’ll never have it coming to work and grinding each day.

Most of the jobs we hire for are basically skill-irrelevant. What we truly need is someone who comes to work each day with enthusiasm, is open to learning, has the ability to learn quickly, and plays well with others. I can teach you the rest. I can’t teach you to have great body language. That’s on you!

Every Moment Matters! #UltiConnect @UltimateHCM

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So, I’m out at the Ultimate Software Conference this week and they had one of the most unique keynotes, Will Smith! Yeah, that Will Smith! Fresh Prince, I Am Legend, Hancock, Men In Black, Bad Boy himself!

At HR Conferences you don’t normally get big time Hollywood. You usually get a dude who’s really good looking, who wrote a book, telling motivational stories. The HR ladies tend to like those types. Well, they really liked Will! I really liked Will!

For starters, Will Smith is an entertainer. He immediately grabbed the audience and didn’t let go. He knows how to control and audience, tell great stories, be funny, and hit on big themes that make you think and leave you feeling motivated. That’s what a great keynote can do.

My favorite story he told was about his father dying. His father was told he had three months to live and he ended up living about six months. Will said after they got to three months every single moment felt like it really could be the last moment.

Because of this, hellos became special, goodbyes tended to linger longer, embraces were more special. It went on like that for another three months, and it made Will realize that all moments with those that you love and care about, should be moments like this because we don’t know if that will be the last moment.

On the last day of his dad’s life, Will was in LA and his dad was back in Philly. Will’s dad called him on Facetime and told him he thought this was it, that this was going to be his last day. Since he was going through this, it wasn’t a shock, but he stayed on the phone with him for a while.

Will said they went about fifteen minutes without saying anything to each other, just staring at each other, just spending this time together in the only way they could at that moment. Will’s sister was with her father in Philly and eventually broke the silence and said, “Well, dad, do you have anything you want to say to Will?”

His response was awesome and it brought down the house in classic Will Smith fashion:

My dad said, “Shit, anything I haven’t told this motherfucker isn’t going to make a difference now!”

He died that night. The crowd laughed. Will laughed. At the story, not at his dad dying!

The crowd laughed. Will laughed. At the story, not at his dad dying!

Most of us won’t be as lucky as Will to know you have that time and also in that time realize the importance of those moments. Our loved ones will die today, tomorrow, next week, and we won’t have any idea that it’s coming. We live with this reality.

We also live with a reality that we don’t have to let these moments go by. We can choose to not let moments go by and let people know how much we value them and care about them. For me, that was the real message Will was sharing.

You’ll have a bunch of moments today with people you care about. Try not to miss them!

Why Won’t Your Employees Go See The Doctor?

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So, we have few major psychological issues that come into play when drag our feet in not going to see the doctor when we need to.

1. We don’t have the time! Ugh, these doctor offices are all run by former DMV or post office workers who were fired for poor performance in being too slow! We know if we go to the doctor’s office we’ll miss a half a day or more of work.

2. Yuck, sick people! Apparently, doctor’s offices are filled with sick people. You’re sick too, but just not that sick! I’ve got a cold, I don’t want some disease I’ll die from!

3. What if something is really wrong with me? I don’t want to know! I’m always surprised by this but it’s an actual thing. People would rather ignore a serious health issue, then to actually deal with it.

I’m definitely a number 1 & 2 person. I don’t have the time and I don’t want to be around sick people. So, going to the doctor is basically an ambulance ride for me! Meaning, I’m not going unless they drag me out in an ambulance!

That’s why I fell in love with seeing a doctor on my iPhone! One of the coolest things I’ve done in a while! Check it out:

If you haven’t tried it with your insurance company, you need to! So, simple. So, fast. It’s life changing for people like me!

Hit me in the comments about your experiences. Also, I would love to hear the kinds of things people have used this service for. Mine was a simple sinus infection and some antibiotics. The early adopter in me wants to know how far I can go with this service! Can I meet with a therapist and get an Adderall script? What about Viagra? I don’t need it, but a bet a bunch of dudes would rather do this over the phone than in person!

The early adopter in me wants to know how far I can go with this service! Can I meet with a therapist and get an Adderall script? What about Viagra? I don’t need it, but a bet a bunch of dudes would rather do this over the phone than in person! What about back pain? Can I get narcotics over the phone? That could be a game changer!

Sackett’s Top 10 Fast Food foods of All Time

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So, I’m a big fan of sportswriter Bill Simmons. I love his writing and his podcast. About a year ago he started a website called The Ringer that basically develops sports and pop culture content, and last week they released a list of the Top 50 Fast Foods of all time.

On his pod, Simmon’s admits that the millennials who work for him screwed up the entire list (they had Chick-fil-a waffle fries as the number one choice! Those aren’t even the number one choice on the Chick-fil-a menu!), but it’s a fun list to look at any way to see where your favorites fall. To me, the list was flawed as it just measured all fast food foods in one category, which is really hard to do. S

So, I’m giving you my Top 10 Fast Foods based on the following categories: Main dish, Side dish, Breakfast, and Desert.

Sackett’s Top 10 Fast Food Main Dishes: 

1. Chick-fil-a Original Sandwich – I first ate a Chick-fil-a sandwich on spring break in Florida when I was nine years old and I thought it was the best thing I’ve tasted. Since I was in Michigan, I only got Chick-fil-a once a year when we would go to Florida for Spring Break. So, when I got older and traveled all over the country, I would go to great lengths to get Chick-fil-a and bring Chick-fil-a home to my family! These sandwiches are so good I actually look past their awful social stances! Until I’m done with the sandwich, then I go back to thinking how bad of a company they are.

2. Shack Burger from Shake Shack – The single best burger on the planet. Some could argue it’s not completely fast food, but when you order at a counter and wait to pick it up in minutes, it’s fast food. More expensive than most fast food, but another item I go out of my way to get! And stop on In-and-Out burger. You lose all credibility with me if you actually think In-and-Out is better than Shake Shack. Cheaper? Yes. Better? Not even close.

3. Spicy Chicken Sandwich from Wendy’s – The original spicy chicken sandwich and for my money the best. Chick-fil-a is close, but when the original is so good, you can’t bring yourself to order the spicy. Wendy’s sandwich has the right amount of heat and a juicy piece of chicken!

4. Joey Bag of Donuts burrito from Moe’s Southwest Grill. Qdoba’s burrito runs a close second to Moe’s. Chipotle isn’t even close. Look, when I get a burrito that’s as big as my head, I don’t need to hear your organic, free range bull shit. I know I’m eating something that will likely kill me, just let me enjoy it! Moe’s makes a great burrito and you always feel welcome!

5. Double Cheese Burger from McDonald’s. The double cheese from McDonald’s is the grease-soaked burger type item that just tastes good, even though it shouldn’t.  Also, you can’t just eat one, it’s a two order minimum, they should just come that way. I’m not proud, but I’ve been known to order more than two. It’s a great 2 am meal.

6. Arby’s Roast Turkey Ranch & Bacon Sandwich. First, you actually feel healthy ordering this as compared to most fast food items, But throw on a ton of turkey, bacon, and ranch and it’s no longer a healthy choice, but it sure tastes good! This replaces all subs on my list. Sure there are great subs shops, but they’re all local. National sub shops are usually awful.

7. Shredded Chicken Burrito from Taco Bell. This is my go-to road food. If I’m in the car and in a hurry, this Taco Bell burrito is a winner in my book. Look, I don’t trust Taco Bell beef, but for some reason, I trust their chicken, and I can eat a few of these.

8. Little Ceasars Hot & Ready $5 Pepperoni Pizza. Not fast food? It might be the fastest food on the planet! I walk in. Ask for a hot and ready and I’m out in a minute! Not only is it not an awful pizza, it might be the best value of all fast food, ever! Sure you can find way better pizza, but for $5 bucks you can’t beat this pizza.

9. Philly Cheesesteak from Penn Station. Regional chain alert. I don’t consider a Cheesesteak a sub, and Penn Station has a great Cheesesteak. Sure, you can find way better local joints, but not fast food cheesesteak places in the midwest like this!

10. Chicken Club Toaster Sandwich from Sonic. Okay, I’m a chicken sandwich fan and I like Texas Toast, Sonic gives me both on this sandwich. It’s my go-to sandwich at Sonic.

 

Sackett’s Top 10 Fast Food Side Dishes: 

1. Potato Ole’s from Taco John’s – I’m a sucker for tater tots and these are the small ones, deep fried with a blend of spices that you can dip in nacho cheese. Stop it! I want some right now!

2. McDonald’s Fries – I think 99% of American’s grew up on these and they’re still a favorite. Consistently great for about ten minutes. Once they get cold they taste like something awful and they can never be warmed up. This leads to eating the fries first, usually before you even get the bag home.

3. Sonic Tater Tots – Like I said, I like tater tots. It’s my list, not yours. Dip them in ranch and welcome to the Midwest of awesome!

4. Kentucky Fried Chicken Mashed Potatoes – I don’t even think these are real potatoes but you put that brown gravy on them and I can eat way too many.

5. Qdoba Queso and Chips. Great spicy white queso and fresh chips, if they only had a margarita in a to-go cup this would be perfect.

6. Long John Silver’s Hush Puppies. What the hell is even in a hush puppy? I don’t know and I don’t care because they’re so good!

7. Crab Rangoon’s at any Chinese takeout place. Usually, this is another no-wait item in the Chinese takeout world, especially those takeout places that run the hot buffet counter all day long.

8. Waffle fries from Chick fil a. You don’t find waffle fries in many places and they do these pretty good. The one thing that holds this back is when you get that one waffle fry that isn’t really a waffle fry but more of a half of potato that didn’t get fully waffled!

9. Onion Rings at Burger King. These aren’t great onion rings overall on the onion ring scale, but these are fast and good. The problem is you never get enough of these in an order, but you do get usually get a bonus fry or two.

10. Crinkle Fries at Culvers – close second place are the Shake Shack crinkle fries. The key to a great crinkle fry is making sure you get the done enough. The worst tasting fry is a half done crinkle fry. Culver’s does these really well!

 

Sackett’s Top 10 Fast Food Breakfast items: 

1. Steak Breakfast Crunchwrap from Taco Bell – So, let me get this straight you put a big hash brown, eggs, steak, and cheese inside a flour tortilla shell and grill it? Yes, please!

2. Krispy Kreme Donuts – Okay Krispy Kreme’s aren’t even my favorite donuts, but donuts had to be high on the list and we all have our favorite local places! To be fair, a hot box of Krispy Kreme’s is like eating Lay’s Potato Chips, you can’t just eat one! My favorites in order: Quality Dairy (Michigan), Glazed and Infused (Chicago), and LaMar’s (Midwest, KC).

3. Chick-fil-a Chicken Biscuit – It’s the Chick-fil-a sandwich on a biscuit instead of a bun. What’s not to love?!

4. Sausage, Egg, and Cheese McGriddle’s from McDonald’s – Okay, sausage, egg, and cheese between two warm griddle cakes that taste like maple syrup. My diabetes gets excited just thinking about it!

5. French Toast Sticks from Burger King – Perfect fast food breakfast. You don’t have time for a fork and knife. Just let me dip these deep fried pieces of bread into some syrup.

6. Bacon, Egg, and Cheese Croissan’wich from Burger King – Back to back BK items on the countdown. This is a solid breakfast sandwich and the flaky croissant pushes it over the top.

7. Cinnabon Original Classic Role – My teeth hurt just writing this, but OMG these are too good to be real! I actually feel guilty ordering one of these and eating it in front of people.

8. Steak, egg and cheese Subway Flatbread – Under-rated as a breakfast stop. Their sandwiches are awful, but the breakfast is actually pretty good and you can make it semi-healthy is you decide that’s for you.

9. Grilled Breakfast Burrito at Taco Bell – Taco Bell is killing it at breakfast as compared to most fast food places, I could probably list most of their items on this list and feel good about it.

10. McDonald’s Hash Browns – It doesn’t seem like a breakfast item by itself, but many folks I know just order these. What’s not better for breakfast than fried potato cakes!?

 

Sackett’s Top 10 Fast Food Dessert Items:

1. The Chocolate Chunk Cookie from Chick-fil-a – I have this number one on my list and I think it’s underrated! Every time I give someone one of these cookies they can’t believe how great it is and they can’t believe I got it from a fast food place. I could buy these in bulk, put them on a plate in my house and pass them off as homemade.

2. Blizzard from Dairy Queen – The most copied fast food desert on the planet, almost everyone now has their version of the original, but it started at Dairy Queen. Vanilla ice cream and your choice of mix-ins, it’s one of the perfect summer treats.

3. The Chocolate Frosty from Wendy’s – Another original which is basically an extra thick chocolate shake or just a cup of soft serve chocolate ice cream, it doesn’t really matter because this is the perfect fry dipper!

4. Strawberry Slush from Sonic – Okay, you could call it a drink, but it’s a dessert. Most people will say this isn’t event the best dessert at Sonic as their shakes and malts are good as well. Plus, if you don’t like Strawberry, go ahead and pick your flavor, there are like twenty-five to choose from.

5. Apple Pie from McDonald’s – It might have been the first fast food dessert ever created, so it has to make the list. I mean, warm apple pie you can eat with one hand while driving! That can’t be beat.

6. Cookies from Subway – You can’t miss with Subway cookies. My oldest son likes these so much we had them at his graduation open house. What makes them good? Usually, they’re half-baked, making them super soft and you can’t just eat one.

7. Cinnabon Delights from Taco Bell – These double as a breakfast food and a treat. Basically, they’re a traditional Cinnabon ball filled with Cinnabon icing, plus they come warm! So sweet your teeth will hurt.

8. Cheesecake from Fazoli’s – Plain or with strawberry topping, the Fazoli cheesecake is a great compliment to your Italian fast food meal.

9. Frozen Custard from Culver’s – Super creamy, thick frozen custard tastes so much better than your normal soft serve ice cream. Plus, they always have multiple flavors and toppings, plus the flavor of the month. It’s hard going to Culver’s and not getting custard!

10. Rootbeer float from A&W or In and Out – It’s a throwback to when America was great. I remember my grandparents making root beer floats for us as kids on a Saturday night and everyone, including the adults wanted one.

Hit me in the comments if I missed one of your favorites on the lists above!

New Recruitment Marketing Group on Facebook! #TransformRM

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Recruitment Marketing is one of the hottest concepts on the planet right now! We all have the exact same issue right now and that’s being able to attract the right talent to our organizations.

Employment branding took off a few years ago as we came out of the great recession and there are some great things that have been happening in that space. Recruitment marketing, though, is a bit different than employment branding.

What’s the difference between Recruitment Marketing (RM) and Employment Branding (EB)?

  1. EB is who your are. RM is your complete message you want to get in front of candidates.
  2. EB comes first. RM comes next, and it’s all the technology and process it takes to get that message in front of candidates in a space and a time when they’re ready to consume that message.
  3. You own your RM. You don’t always own your brand. Many times outside influences have part ownership of your brand, but they’ll never own your RM!

This isn’t a competition between EB and RM, you actually need to do a great job at both! You also need to understand the differences between the to, as you could be great at one, and bad at the other.

I’m part of a group of Recruitment Marketing leaders who decided to get together in a space where we could all share our knowledge of RM. This group first came together last year at the recruitment marketing conference Transform in Boston.

We wanted to find a way to keep the conversation going all year, so we’ve decided to start the Facebook Group: Transform Recruitment Marketing Facebook Group.

Come join. It is a ‘closed’ group, just because we want to make sure it doesn’t turn into a spam group, but you can be assured myself and Shaunda Zilich (Employment Branding Leader at GE) will approve you to join the conversation!

What can you expect from this group?

– Connecting with great talent acquisition folks from around the world, willing to share their successes and their failures, helping us all get better at attracting the talent we need.

– Me sharing the latest and greatest things I find on the planet as it relates to the recruitment marketing world.

– A willingness from all the members to interact and share.

So, come check it out, we just launched this week. I can’t wait for the conversations to begin!

There’s No Test for Grace Under Pressure

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By now you’ve all seen and heard what happened at the 2017 Academy Awards. It’s the end of the night where they announce the biggest award, Best Picture, and those announcing the award were given the wrong envelope, so the wrong movie gets announce. Mass confusion and you can see here what happens:

Jordan Horowitz, the Producer of La La Land, was put in the most extremely embarrassing situation most of us could imagine. 120 Million people on live television have just witnessed his greatest triumph turn into defeat in a matter of seconds.

How would you have handled this?

Jordan handled it with complete grace. There’s nothing that prepares you for being in an awkward time like this. His first thought was only to congratulate the true winners. I can’t even imagine how hard that was, but for him, it wasn’t. It was his true being, his natural state. If that happened to Jordan a thousand times, he’s most likely always be gracious.

Grace under pressure is such a wonderful trait to have in your character. I honestly can tell you I don’t have this grace, and I’m ashamed by that.

In 2006 I was working for Applebee’s and we had this huge leadership meeting. Probably a thousand employees in attendance and they gave out annual awards for top performing regions. My region was number one in all three main areas: Operations, HR, and Training. The winners got an award and a Rolex watch. Boy, I couldn’t wait to put on that watch!

The night went along and our operations leader accepted his award and watch. My training partner accepted her award and watch. Then it came time for HR! Our VP of HR got up there on stage. I straightened my shirt, cleared my throat, and oh no you didn’t just say what I thought you said, another name, not my name, I don’t understand, why is everyone telling me they’re sorry, what the fuck just happened!

The award was given to another deserving HR pro who improved their region a significant amount. She wasn’t number one like I had been back-to-back years, but who’s counting. I was counting! That’s who! I was pissed with a capital P. I excused myself from the ballroom and walked out.

I was not graceful. I was embarrassed. I was hurt. I let that VP have it as soon as he found me. I was not someone I ever wanted to be in that moment.

Grace is a funny thing. We all want it. We all think we have it. But until you’re actually put in a position to show it, you truly don’t know if you have it.

Shout out to JP! You screwing me out of that Rolex still stings! By the way, I was number one in HR metrics for a third straight year the next year, but the company decided to end doing awards that way. Man, I really wanted that Rolex! In hindsight, I wish I would have had the grace, like Jordan.

 

How to Create an Employee Handbook that Doesn’t Suck!

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At every single company I’ve ever worked for, at some point in my tenure, I’ve gotten yanked into helping in some way rewrite the employee handbook. I’m sure most HR pros have been in the same boat!

There’s really only two camps when it comes to employee handbooks:

Camp #1 – We’ve had the same employee handbook since the beginning of time. It’s written on stone tablets.

Camp #2 – We rewrite our employee handbook each year because it’s the most important document on the planet.

The problem is both camps usually write the employee handbook that reads like a welcome packet to prison! If you forced candidates to read your employee handbook before actually accepting a position with your company 99% would decline your offer!

Gusto, an SMB HRIS provider, recently sent me a copy of a 54-page guide they put together to help organizations develop an Employee Handbook that is actually readable and engaging for your employee. It’s a really solid resource and after reading it, I’ll also pass along some of my own advice on how you can make your Employee Handbook not Suck:

1. Tell Your Story. If you can write your employee handbook in story fashion, people will actually read it. I know, I know, that takes creativity and you’re in HR and not creative! Someone in your organization is a storyteller. Have them help on the story, and you help on all the details you need to make sure get into the handbook.

2. Give them the ‘why’. We put some really dumb rules in our handbook that don’t seem to make any sense. Just give them the why. It might not make the rule any less dumb, but at least they’ll know. “No sock Thursday is because our CEO has an ankle fetish. Yeah, we know it’s weird, but it is what it is.”

3. Engage a graphic designer. Color and pictures matter to the readability of your handbook. Make it look pretty and engaging and that might cover up some of the boredom of the legalize we are required to put in our employee handbooks.

4. Use your handbook to communicate your culture. Your real culture. Don’t have a funny and engaging handbook when you have a buttoned-up culture, it sends a mix message. Also, don’t write this boring legal document of a handbook if you have “No Pants Wednesdays” in your office. It doesn’t fit your culture!

Gusto is giving their Handbook How-To Guide out for free in a download. Check it out, it has some really good information. They didn’t pay me to say this, I just liked it and wanted to share (that shouldn’t stop them from sending me these new Nike LunarEpic Low Flyknit 2‘s in size 9 as a thank you!).

 

 

The Dumb HR Guy Guide to Recertifying for HRCI & SHRM

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“My three years is up!”, he said as if it was a prison sentence. If you’re a regular to the professional recertification process of HRCI (SPHR, PHR, GPHR), you know this feeling well. Your HRCI certification lasts for three years and you can then retake the test or turn in continuing education credits for recertification. The first round of the new SHRM recertifications won’t take place until later this year for the SHRM CP and SCP certs.

It’s pretty simple. The first time you got your HR certification you took a test. For most of us, it sucked! It was hard, we had to study for weeks and months, and in the end when you walked out of the room you had no idea if you passed or not! It was at that point you made a pack with yourself, “I will never take that exam again!” With that statement, you signed yourself up for the three-year sentence!

Most professionals certification in other fields work in a very similar manner. In lieu of taking the certification exam over, you can do continuing education and receive credit. If you get so many credits over a certain period, you don’t have to take the test and you continue to have a valid certification. It’s a good business deal for both sides. I don’t want to take a test again, and the professional body would rather keep collecting my money.

With the breakup of HRCI and SHRM, we HR pros now have a decision to make:

  1. Maintain my HRCI certification only.
  2. Maintain my SHRM certification only.
  3. Maintain both certifications.
  4. Screw them both, this is too confusing!

I’ve maintained that having both certifications is ridiculous. You don’t need both, there isn’t enough differentiation in the eyes of employers, and there is still confusion in the market over which one you really need.

February 20th is my birthday. My SPHR certification through HRCI will expire. So, now I have a decision to make. I’ve maintained my SPHR certification since 2001. I still remember sitting in that room taking the test, finishing, and having no idea what the heck some of those answers were! I was proud when I got certified. It’s a hard certification to get and give up.

Most of you aren’t like me. In fact, I did a quick poll of some of my HR friends to find out how they recertify. It came down to three basic ways to HR pros recertify:

  1. You put in your recertification credits immediately as you earn them. This is 40% of you. These are my smart friends.
  2. You have a set schedule for inputting your earned credits (Monthly, quarterly, bi-annual,etc.) This another 40% of you. These are my slightly less smart friends.
  3. Dumb HR Guy way – you wait three years then put them all in at once. This is about 20% of us.

So, I made the decision to recertify my SPHR through HRCI. I go to and speak at a lot of conferences, I lead webinars, I get enough credits in one year for all three years, so this should be super simple!

Okay, let me stop for a second and explain, it wasn’t. But, it’s mostly my problem and my Dumb HR Guy way of doing things! Also, I think HRCI and SHRM could make this process a little easier, so I’ll give you some tips that I hope will help you not be dumb like me!

Tip #1 – Each thing you do for recertification comes with a “Program ID #”, turns out these numbers, and remembering these numbers are pretty important to the simplification of recertification! Also, both HRCI and SHRM have different numbers, which adds to the complexity of this. My suggestion to both would be to each have a simple search function on their recertification website allowing you to look up these program ID #’s so you don’t have to save all this documentation or find a way to remember them. Which leads me to Tip number two.

Tip #2 – Don’t be a Dumb HR Guy! Once you get your “Program ID #” input it into your recertification application right away. This is one million times easier! Now, SHRM also has made it super simple by providing a new mobile app so you can actually do this task in seconds while you’re at the event and you first get told the Program ID #. Super cool, super easy, go download it now if you have the SHRM CP and SCP. I’m guessing HRCI is probably not far behind in launching their own mobile app, it just makes sense for this kind of thing.

Tip #3 – Both HRCI and SHRM make it very hard for you to find Program ID #’s because they think you’ll cheat. Even though both audit and the reality is people applying for HR recertification would rarely cheat just based on their demographic and fear of being caught, let’s make it super hard for our ‘members’ to find the information you want. Even if you call them, they are not very forth giving on those IDs! Basically, we HR pros are untrustworthy to the associations we belong to. Oh, what’s the tip? It’s not one, I was just still upset over not easily being able to find the Program ID #’s of the events and webinars I attended to make it easier for me to fill out my recertification! Okay, rant over.

Tip #4 – HR blogging is pretty much worthless in the eyes of HRCI and SHRM. You get a max of like 6 credits over three years. I write every day, doing research, keeping up on the biggest HR topics on the planet, working to advance the HR profession, but somehow I don’t get credit for that. Instead, I go listen to Charlie at a local SHRM monthly luncheon talk about 401K participation for the third straight year, with the exact same presentation, and I’ll get three credits for attending those three exact presentations over three years. Doesn’t seem equitable, does it?

The moral of this story is this. SHRM and HRCI have figured out there is one really good way to recertify and if you follow their way, you’ll find this process easy and awesome. If you’re a dumb HR guy like me, you’ll find it painful.

The other moral is this, I’m recertifying for both, even those I still think it’s ridiculous. Until employers show us which certification they prefer you can’t be left not holding the one that will be most valuable to you. Unfortunately, right now, you don’t know which one that is!

 

The Single Point of Failure in Your Candidate Experience #TheCandEs

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The Talent Board (founders of the CandE Awards for the employers with the best candidate experience) recently released their 2016 Talent Board North American Candidate Experience Awards Research Report. This report is well written, packed with exceptional data, and one that I look forward to reading each year.

As you think about your own candidate experience, and as I read this report, one thing screamed out from the pages:

Dispositioning Still Sucks!

From the report:

Disposition Communication Is Still a Struggle. In 2016, 47 percent of candidates were still waiting to hear back from employers more than two months after they applied. Plus, only 20 percent of candidates received an email from a recruiter or hiring manager notifying them they were not being considered, and only 8 percent received a phone call from a recruiter or hiring manager notifying them they were not being considered…

What Candidates Want After six years of candidate experience research, candidates still have one basic expectation of employers when it comes to screening: feedback and communication. Screening and dispositioning is one of the most intimidating aspects of the recruitment process as the majority of candidates do not get the job…Sixty-five percent of candidates receive no feedback after they are dispositioned and only four percent of candidates were asked for direct feedback during dispositioning

Candidate experience is a bit like going to that new restaurant in town. You’ve heard good things. You’ve seen some marketing. It looks awesome from the outside, so you decide to give it a try. Reservations were a snap and easy to do. You get sat almost immediately. Wait staff is tremendous. The menu is easy to understand and enticing. The food comes and it’s brilliant.

You almost can’t believe a place could be this good. You decide you must try the dessert. So, you order it and it comes out. The first bite is taken and it tastes like you have a mouth full of crap! It’s the worst! Oh lord, I’ll never forget that taste!

This is your dispositioning in your candidate experience. It doesn’t matter how good you do on all the steps if you don’t awful on the last step. Still, most of us still suck at dispositioning. It’s the single point of failure on almost every organization’s candidate experience.

Dispositioning sucks so bad, we call it dispositioning! Candidates don’t call it dispositioning. The real world doesn’t call it dispositioning. It’s called, “sorry, you suck, we selected someone we liked way, way better than you”.

So, what can you do about it?

First, you must understand why it is you suck at this. The majority of the people in the world hate conflict. They’ll do anything to avoid it. Telling someone they won’t get a job they applied for, that they truly believe they’re the best for, is big time conflict! HR and Talent Acquisition professionals based on their career path, are probably even at a higher percentage of being conflict avoidant.

Once you come to grips with this, you can design a dispositioning process that actually works for both sides. The other part is to understand the goal of dispositioning is to not make someone happy or satisfied because they won’t be, it’s to inform and educate. Your measures, then, around dispositioning measure those facts, not satisfaction.

I’ve never met someone who didn’t get a job they really wanted and they were ‘satisfied’ or ‘happy’. No, they were pissed and couldn’t understand why. This is why dispositioning, and the measurement of, is so difficult.

Here’s what I would do: 

  1. Set realistic goals around dispositioning. “We will let each person know if they got the job or didn’t within one week of the position being filled.”
  2. Find a process that communicates this message in the best way for the level of position and interaction with the organization. Mass apply positions with no interview, probably is best through email or SMS. High-level white collar job that went three interviews deep, yeah, that gal better receive a phone call and explanation.
  3. Pick people to communicate that have been trained on how to give dispositioning feedback to candidates.
  4. Let everyone know in your company how this looks, since most of your best hires come through referrals, most of your worst dispositions come through referrals.
  5. Spell out your dispositioning process to candidates up front.

Maybe You Should Just Do The Job You Were Hired For

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It seems like frustration is at an all-time high. On a daily basis people are coming unglued over things they have no control over, and never will.

We are told to be more empathetic. We are told our employees need us to be “X”. You fill in the “X” because it changes pretty much article to article, generation to generation, leader to leader. One day I’m just supposed to care more. Then next day I need to listen more. The next day I need to understand more. Today, I need to be more flexible.

Somehow we’ve gone from running businesses to managing a day care.

I’ve stopped listening to people who don’t do the job I do. To the people who haven’t done the job in the past decade. To the people who claim to be experts but haven’t worked in my field, ever. 

Instead, I’m going out and talking to my employees. The young ones, the old ones, the ones in between that we’re not supposed to pay attention to anymore because they don’t matter because they’re not young or old, or female, or a minority, or gay. I’m going out and talking to them all equally. Since I need them ‘all’ to move my organization forward.

It doesn’t matter what my employees are telling me. That’s for me, to help them. The thing that will help my employees, most likely won’t help your employees. You work in a different culture, location, industry, climate, etc. No one is a better expert on my employees than I am. 

Just like you will be the expert of your employees, your team, your department, your organization.

 But, here’s what I think you’ll find out:

 – Your employees are all individuals with very specific problems, concerns, and desires.

– Their problems start close to them and then move outward. Sure it sucks Trump is making massive change and they want to help America and the World, but first, they have an issue with daycare and paying student loans, and a health scare. Those problems are bigger than the world problems you keep shoving down their throat. Help them solve the problems close first, then solve the world.

– Your millennials employees became adults, and you keep treating them like they just left college and are still kids.

– Your ‘new’ youngest employees are much different than millennials, and they’re not. They’re still young people with young people problems and passions.

– Your employees want to be successful. Across the board, it’s a driving, motivating force. You helping them become successful is the most important thing you can do as a leader. What’s successful? That is also very individualized. Your challenge, as a leader, is to find a way tie their success to the organization’s success. It’s hard to do, and you have to figure it out for your employees.

We keep letting other people tell us how to do our jobs. Have fun with that. I’m going to do the job I was hired to do, the way I know it needs to be done because no one knows how to do this job, better than me.