Category Archives: Trench HR

Career Confessions from Gen Z: Bathrooms matter to a great Employee Experience!

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In my opinion, there are few places that are worse than a public restroom. There have been very few times in my life where I’ve been happy to use a restroom in a public area. I strongly dislike any bathroom that is not a private restroom or one that is in my home.

I have 2 main reasons for my strong distaste for public bathrooms: cleanliness and privacy. I can thank my Mom for my concerns about germs, and 9 times out of 10 a public restroom will be dirtier than my nice and tidy bathroom at home. My main problem with using public bathrooms is privacy. Even if I just went in to fix my hair, I don’t want anyone looking and judging me for doing it!

Although I really would prefer if I could just use my bathroom at home 24/7, that is not realistic especially when I’m working every day. I’m going to at least have to pee a few times. So, if I have to use a different bathroom than my own, I want it to be as nice as possible.

The bathrooms at Quicken Loans(where I’m doing my summer internship! Hey, guys!) check almost all of my boxes. They are extremely cleanly and I see cleaning staff work on the bathrooms a few times a day. But, the best part is the almost completely private stalls that they have! The walls in between the stalls and the doors go all the way from the ceiling to the floor. It’s my dream honestly.

No one wants to poop at work, and if they have to, it might as well be in almost complete privacy.

In addition to the cleanliness and the private stalls, the restrooms on my floor have baskets of toiletries; toothbrushes, stain sticks, lotion, hairspray, basically anything you could need to make you comfortable and fix any problems you may have. It’s so comforting to know that if I ever spill something on my clothes or have bad breath, I have a quick fix just a few steps away.

If you want to make sure your employees are comfortable and doing their best work, the bathroom is a good place to put some luxury into. Most people don’t enjoy using the restroom but we all have to do it. So why not make it a more enjoyable experience for your employees!

 

This post was written by Cameron Sackett (not Tim) – you can probably tell because it lacks grammatical errors!

HR and TA Pros – have a question you would like to ask directly to a Gen Z? Ask us in the comments and I’ll respond in an upcoming blog post right here on the project. Have some feedback for me? Again, please share in the comments and/or connect with me on LinkedIn.

Your Weekly Dose of HR Tech: Kashable – Low Cost Loans for Employees (@GetKashable)

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Today on The Weekly Dose I take a look at the HR Tech, voluntary employee benefit and financing solution for your employees called Kashable. Kashable is basically a simple way for your employees to borrow money, where you as a company are not involved, but can still ensure they get the assistance they need!

Here’s the scenario – Timmy walks into your office. He’s got a problem. His car broke down over the weekend. He needs new brakes. He has no savings and no way to get the money. Without his car, Timmy stops coming to work.

You’ve had this conversation before, haven’t you? In fact, you probably will have it this week!

Here’s the problem. Your company and you in HR don’t want to become a bank. Loaning out money to employees, through your company, always becomes a nightmare. This is why I was so intrigued with a technology like Kashable.

Kashable gives your employees access to low-cost loans based on a percentage of their take-home pay. You as the employer, only facilitate the repayment through payroll deduction, but ultimately you are not responsible for repayment.

Having this option for employees is important! 

Here’s what way too many of our employees do in a cash crisis situation. They choose bad money options! 401K loans, high-interest credit cards, cash advance shops, or they go without something that is critical, like health insurance or a medication, etc. All of which puts them in a worse situation long term than where they started. The problem is, most of our employers have a bad or low credit and don’t have access to cheaper capital alternatives.

What I like about Kashable: 

– Gets the employer out of the loan business and puts it back where it belongs, in the hands of a financial institution that I have validated will do right by employees.

– Kashable reports directly to the credit bureaus, allowing your employees to build positive credit on these smaller amount loans that are paid back through payroll deduction.

– Kashable doesn’t allow employees to take a loan that can’t afford, so they are also teaching them responsible financing. The average amount of a weekly repayment is 5-10% of their takehome, so they don’t put themselves in a worse situation. They also only allow an employee to have one loan at a time.

– Many of your employees have a bad credit and could never get a low-cost loan, but with Kashable because they are employed by you, they will have access to this financing mechanism.

– Gives a credit option to your employees have no credit as well (high school grads, college grads, H1B workers, etc.).

Kashable has data to show that 35-40% of employees who use the service use it to pay down higher interest debt they have. So, already you’re helping to teach them to get away from the nightmare too many of our employee get caught in with high-interest credit.

I’m in love with any kind of technology that helps my employees and helps me and my organization. I’ve been in the bad situation of having to loan my employees money and how that usually ends up bad. I’ve begged my banking partners to give me an option like this, but they never would because they had to follow traditional banking rules. Kashable takes on the loan risk, and they do it because they know your employees are an actual fairly low risk.

Go check them out and do a demo – www.kashable.com

The Weekly Dose – is a weekly series here at The Project to educate and inform everyone who stops by on a daily/weekly basis on some great recruiting and sourcing technologies that are on the market.  None of the companies who I highlight are paying me for this promotion.  There are so many really cool things going on in the tech space and I wanted to educate myself and share what I find.  If you want to be on The Weekly Dose – just send me a note – timsackett@comcast.net

Want help with your HR & TA Tech company – send me a message about my HR Tech Advisory Board experience.

DisruptHR Detroit Speaker Applications Now Being Accepted!!! But, you probably can’t handle it! #8Mile

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Look, I just like being honest. This isn’t DisruptHR Brentwood or DisruptHR Nantucket! This is Detroit! We do real HR in the D!

Come on, just be real with yourself for a moment, you can’t handle Detroit. It’s okay, you’ll do fine at DisruptHR Sun City. Just slow down and do some tour stops before you come to Detroit!

You see, we actually make stuff that sells for money in Detroit. We have employees who get their hands dirty. We have to live in snow and cold for six months out of the year, which tends to leave us a little less likely to be willing to consume your weak B.S. When you come to DisruptHR Detroit, you better bring it!

Alright, I hear you feeling yourself. You just might be ready to hit 8 Mile and the rap battle that is HR in Detroit. DisruptHR Detroit will take place on September 20th onsite at Quicken Loans awesome event space in the heart of downtown Detroit.

Want to speak at DisruptHR Detroit? (what you need to know) 

– It’s 5 Minutes, 20 slides, the slides automatically move every 15 seconds (this is not something you can change!)

– If you’re a vendor you try selling your product in the 5 minutes, we’ll Gong Show your ass right off the stage!

– DisruptHR is about emotion – make us laugh, make us cry, make us angry, make us motivated. Just make us feel something!

– There will be over 250 HR and Talent Pros in the audience cheering you on. (FYI – many in the audience will be drinking!)

– You will get a video recorded, professionally produced copy of your presentation!

Apply to Speak at DisruptHR Detroit! 

Upgrade Your Employee Experience with a “Nap Experience”!

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Okay, I already know that there are some “ultra-cool” employers our their with sleep pods, but let’s face it, ‘real’ employers don’t have sleep pods in their work environment!

Yes, I just said it. If you have sleep pods in your work environment you’re not real. You are a Unicorn. That’s fine a lot of people love unicorns! The reality is, though, most of us in HR and Talent don’t work for unicorns. We just work on regular old employee farms.

But, just because you’re not a Unicorn doesn’t mean you can’t offer your employees that unicorn-level Nap Experience! Casper Mattress (you know the mattress company that for $1,000 will send you a mattress to your house in a box and you get to pop the plastic wrapper and watch it grow like a sponge animal in water) opened a “Nap Store” in New York City:

“Right next to its New York City store, Casper has launched a branded nap destination called the Dreamery. For $25, customers can catch a 45-minute nap inside little sleeping pods, furnished with Casper mattresses (obviously) as well as Casper sheets, pillows, blankets, socks, and an eye mask. Staff will provide fresh linen for every nap, and also on loan are pajamas by Sleepy Jones, a toothbrushing set from Hello, face wash from Sunday Riley, and audio tracks from Headspace — you know, all the necessary sleep accouterments any Instagram-fluent millennial could desire.”

Yep, for the low cost of $25 you can give your employees a little ‘nap’ bonus and it doesn’t even have to be taxed!

Let’s face it. No one really wants to sleep at work in some gross sleep pod that Ted from IT just spend the last two hours in hiding while playing Fortnite! What we want is our own private, clean area to sleep during work, before we go home to watch Netflix until 3 am, so we can then go back to work and get another one of those great Nap Experiences!

I want a Nap Experience right now!

I once spent a $125 to jump off the Stratosphere in Las Vegas. It took 12 seconds to fall to the ground. For $125 I could have a 225 minute Nap Experience!!! Let me tell you, right now, I’m always choosing the 225 minute Nap Experience over jumping off a building!

You in 2018 we really haven’t had anything come out yet that has had real impact on increasing the Employee Experience. That was until this week!!! I’m going to go out a limb here and say that the “Nap Experience” might become the biggest thing to ever happen to sustain a positive workplace culture!

The other idea that hasn’t been tried yet, but would also totally work is “Rent-A-Puppy”. If you combine Nap Experience with Rent-A-Puppy experience you might be able to take over the entire world!

So, hit me in the comments below – are you Pro Nap Experience or Con Nap Experience?

 

The Talent Fix Now Approved for @SHRM CP & SCP Recertification Credit!

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By now I hope you know I wrote a book! If not, guess what I wrote a book! The Talent Fix: A Leader’s Guide to Recruiting Great Talent is a top-rated Talent Acquisition book on Amazon and the best selling book at SHRM’s Talent Conference (Top 8 at SHRM National, which was really cool!).

Also, it was recently approved for SHRM CP and SCP recertification credit!

So, you buy the book. You read the book. And SHRM and I will approve you for recertification credit of your SHRM CP or SCP! Okay, I have really have nothing to do with approving your SHRM CP and SCP! 😉

One Big Takeaway

I had a reader reach out to me last week. They just got done reading the book and they shared one of the big takeaways they got from the book, and it wasn’t one I would have expected!

When you think of Employment Branding and Recruitment Marketing (Chapter 7) we tend to think that it’s first Employment Branding (EB) and then it’s Recruitment Marketing (RM). In fact, these two functions within Talent Acquisition are really completely separate!

This reader, like most us, believed these two were attached at the hip. You first created your EB, you then used RM to get your EB shared to the audience you were going after.

After reading my book she realized these two functions really have nothing to do with each other. Both can live without the other. You can use a great RM strategy to promote your jobs and organization and get very good results.

You can create an awesome EB and share that with candidates without any type of RM strategy or technology and it can be great. There is no need to have both, but both working together create a synergy that one does not have without the other!

Create a great EB and create a great RM machine and you will see results that are far better than anything else you’ve done. Far too often I see organizations that focus most of their effort and resources on one side and not the other.

I naturally put these two together within the chapter because I would never do one without the other. It doesn’t make sense to me, but you can. In reality, we all have an employment brand within the market, whether you actually created it or not.

Many times we internally think way higher of our EB than the actual market in which we are hiring gives us credit. Most of us will have an EB that the majority of our hiring audience has no idea about. Which is why a great RM strategy is critical to finishing off great EB work.

You can do one without the other, but rarely will it ever make sense.

Okay – that’s like 1/16th of a SHRM CP or SCP credit – go buy the book and get the rest!

Career Confessions of Gen-Z: Diversity of Experience Is Truly Valuable

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Growing up, I was not exposed to the most diverse community. I love my little Michigan town, but it’s pretty white. My parents tried to help me experience diversity growing up; they let me go to Japan for an exchange program in 8th grade and let me go off to college in New York. It wasn’t until these experiences that I was truly exposed to communities that were vastly different than my own.

Recently, I got the chance to attend a Diversity and Inclusion Event at the Charles H. Wright Museum of African American History in Detroit through my internship at Quicken Loans. While there, I watched 2 different panels of QL employees speaking on the importance of diversity and inclusion within QL and the workplace.

One thing that really stuck with me from this event was when one of the panelists said: “We don’t hire people to check off boxes”. All of the panelists discussed how the diversity of experience was essential for diversity and inclusion to thrive. This really caused a shift in mindset for me.

Growing up, I thought that being diverse was simply the inclusion of people from all different backgrounds and communities. While that is a huge part of diversity, being of a diverse background is only one part of having diverse experiences.

I get that I’m not a minority. I’m a white male that is from a middle-class family in the MidWest. We’re a dime a dozen out here. But this helped me see that just because I’m not of a minority ethnicity or gender or some other quality doesn’t mean that I’m not diverse. Creating a background of diverse experiences is how someone like me can become more inclusive.

I believe that it is essential that we instill these values and this knowledge of diversity in Gen-Z. We are in a world that is more diverse than ever before. We need to create an environment where going out and having diverse experiences is celebrated and isn’t feared. It is vital that our educators and leaders are instilling a celebration and appreciation of diversity in their students and employees.

I’ve always known that diversity is important. But now I understand why. Bringing people together of different backgrounds and with different experiences is where you get s*** done and you get it done well. And that’s pretty freaking cool.

 

This post was written by Cameron Sackett (not Tim) – you can probably tell because it lacks grammatical errors!

HR and TA Pros – have a question you would like to ask directly to a Gen Z? Ask us in the comments and I’ll respond in an upcoming blog post right here on the project. Have some feedback for me? Again, please share in the comments and/or connect with me on LinkedIn.

The Candidate Bill of Rights (revisited)

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In November 2010 Monster.com asked me to write a post on a hot topic at that time a “Candidate Bill of Rights“.  Needless to say, I’m not a huge fan of a Candidate Bill of Rights – I’m a Capitalist and believe in a free-market system of HR and Recruiting.  Here was my main point then, and what they are still today:

Candidates –

You Don’t Have To Apply:

  • If we have a crappy working environment – you don’t have to apply
  • If we don’t pay appropriately for the market – you don’t have to apply
  • If we don’t give my employees opportunities for growth – you don’t have to apply
  • If we don’t treat you like a human – you don’t have to apply
  • If we don’t give you a full job description – you don’t have to apply
  • If we don’t tell you every step of the process – you don’t have to apply

You Don’t Have To Work Here:

  • If we make you wait endlessly without any feedback – you don’t have to work here
  • If we make you an offer that you don’t like – you don’t have to work here
  • If we don’t offer the right work-life balance – you don’t have to work here
  • If we give you a bad Candidate Experience – you don’t have to work here

Candidates – if any of the above is true – you have some decisions to make:

1. Can I live with what I know about the company and the experience they put me through to get this offer?

2. IF SO, do I want to come and work for the company?

3. IF YES – welcome aboard, you’re coming on ‘Eyes Wide Open’

4. IF NO – thanks, and good luck, we’ll keep trying to get better in case you want to apply again some other time.

You see we all have choices. If you don’t like the way I’m treating you as a candidate, don’t come and work at my company.  I would hope that most HR Pros are smart enough to get this fact. Treat candidates like garbage and they’ll stop applying for your jobs, thus making your job all the more difficult to fill.  That might be a bit pie-in-the-sky thinking because I also know way too many HR/Talent Pros that don’t get this!

They have a little bit of power and have decided to torture candidates with painfully long and arduous application and selection processes that aren’t helpful to their own companies, statistically, and definitely aren’t helpful to the candidates.  During a recession, they don’t see much impact from these horrible processes, but eventually, the tide turns and face the results of their actions.  Karma is a bitch!

So, do we need a candidate bill of rights? No!  Do you need to spend a ton of time, effort, and resources on candidate experience? No, as well!  Don’t go right ditch-left ditch and start over correcting.  Treat candidates like you would want to be treated.  Or don’t, and pay the price! Have a few standards and etiquette, and some manners.  It’s not hard and it’s not expensive.

Career Confessions from Gen Z: How Painful is Your Onboarding?

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One of the most painfully awkward experiences of my life was my college orientation. I remember being so excited to go; this is the start of a whole new journey where you’re supposed to meet all of your lifelong friends and become a whole new person! I failed to remember that forcing a group of 17 and 18-year-olds to try and become friends in an 8-hour time span probably won’t work that well. Not only did I have to suffer through one college orientation, I had to do ANOTHER one when I decided to transfer to my current school. College orientations are absolutely necessary but absolutely agonizing.

Since I detest college orientations, I am not looking forward to the lifetime of onboarding processes that I will have to endure. The average person will hold 12-15 jobs in their lifetime, and Gen-Z’ers will definitely raise that number significantly. I’m already on my 5th job and I’m 19! While I may need to accept the fact that I have many onboardings ahead of me, here is what I suggest to make them as painless as possible for everyone involved:

  1. Short and Sweet: The general rule for all onboardings should be the shorter, the better. Just because you have a full day set aside, doesn’t mean you need to use the whole thing! Many people hold the same resentment to onboardings and orientation as me and will immediately forget approximately 97% of the information given at these sessions. So, instead of spending more time droning on, have your employees get started and let them figure things out as they come!
  2. Specificity is key: I get that there’s a lot of general information that needs to be relayed to your employees, but the more specific you can be with every person’s individual needs, the better. Not only is it more efficient because it is straight to the point, but it will force your onboardie’s to pay attention because the information directly applies to them!
  3. Food, food, and more food: If you are going to make your new employees sit through a full day of onboarding, there better be food. And not just some crappy sandwich platter. Food is essential in keeping your new employees awake and alert. Also, coffee, soda, or other refreshments should be widely available as well.
  4. Cut Out the Fluff: While preparing onboarding procedures, do your best to cut out all non-essential information. We don’t need an hour presentation on your company’s culture. Let us live and learn by experiencing it ourselves!

The goal of an onboarding process should be to make everything as clear as possible to your newbies. You don’t need to get us excited about working or pump us up: odds are that us Gen-Zer’s are already excited because it’s our first real job! I just started my internship this week and I didn’t need the constant pump-up music and overdone cheering and applause (for literally everyone and everything); I’m already excited to start! So, stuff us with junk food, coffee, and essential information and then send us on our way to get started!

This post was written by Cameron Sackett (not Tim) – you can probably tell because it lacks grammatical errors!

HR and TA Pros – have a question you would like to ask directly to a Gen Z? Ask us in the comments and I’ll respond in an upcoming blog post right here on the project. Have some feedback for me? Again, please share in the comments and/or connect with me on LinkedIn.

The Top 7 Rookie Hiring Mistakes!

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One of my awesome recruiting managers at HRU (the technical staffing company I run) is in the process of making his first hire! It’s pretty exciting. Do you remember the first hire you ever got to make on your own?

You get nervous! You don’t want to make a mistake, because you know how awful it is to have a bad employee working for you, so the last thing you want to do is make a wrong decision. You want this first hire to be a rock star!

All of our managers who are going through the hiring process for the first time all face the same issues. They are unsure of what to really do. If you’re a parent, the best analogy I can give is when the hospital lets you leave with your newborn! Do you remember that?

You get to the lobby. You have your baby strapped into that car seat like they are about to enter a crash test site! When you reach the doors, they slide open, and you kind of look around. You’re waiting, for just a second, for someone to stop you! You can’t believe anyone would just allow you to walk out of the hospital with a baby! Did you guys even check who I am! I have a hard time throwing my clothes all the way into the hamper, and you’re just letting me leave with a baby!?!

That’s the feeling all of our managers get when they hire for the first time! Wait, you’re letting me choose!? Are you sure you’re okay with this?!

To help our new managers I put together the Top 7 Rookie Hiring Mistakes for managers to avoid. Here they are:

1. You wait for HR and/or Talent Acquisition to control the process. This is your hire, that you’ll have to manage, live with, and fire if they suck! Get involved! Immediately!

2. You fall into the trap of wanting to hire someone who is perfect. You’re not perfect. Your CEO is not perfect. No one is perfect. Hire someone who can succeed in your job, your organization, under your leadership. Don’t hire perfect.

3. You try and hire someone who is just like you! You were successful in the job, which is why you are now the leader. So, it makes sense that someone just like you will also be successful. This tactic fails more times then it succeeds because we actually suck at managing ourselves! Find someone who compliments your weaknesses, and has the skills to do the job and you’ll have a better chance to find success. You’ll also add more diversity to your team!

4. You don’t move fast enough. If you interview a very talented person, there is a good chance someone else is also interviewing this very talented person. Pull the trigger and get them before someone else steals them from you!

5. You wait too long to fire a miss-hire. First-time leaders are the worse with this. They feel like they can make anyone work! Plus, they feel more ownership since it was their first time. Stop it! This won’t be the last time you make a bad hire. Give yourself the best leadership gift ever and fire a bad hire quickly!

6. You don’t believe it’s your job to recruit and source talent. Guess what, champ? The organization gave you the keys to run a department. They believe in you. If I’m given the keys to run anything, I’m running the whole thing! It’s my department, which means I own the talent, which means I’m going to help find the right talent for my team. I know what is needed better than anyone! TA can help me, that’s great! But I own this!

7. You believe that leadership will judge you based on this hire. Leadership won’t judge you based on one hire. Leadership will judge you based on a pattern of hiring success, or lack thereof. One hire will not define you. Many hires will. R.E.L.A.X.

So, what do you think, HR and Talent Pros? What are the biggest mistakes you see Rookie managers making when it comes to hiring? Hit me in the comments!

HR Mind Games!

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HR Mind Games is a quick hitting, 20-30 minute hangout hosted by my great friend, Kris Dunn, founder of FOT and the HR Capitalist and sponsored by Caliper, the leading provider of Assessments for Selection, Talent Management, and Leadership Development.

In each episode of HR Mind Games, we’ll cover how general behavioral assessment geekiness/expertise helps HR and Recruiting Pros make better hires as well as maximize performance once that talent is in the door!

Episode #1 is going to be a doozy – How to Hire Sales Pros Who Are “Hunters”, not “Farmers”.  We have a LOT of opinions on this people, and the scars (and behavioral science) to prove it

If you love to geek out on the assessment side – CLICK HERE TO SIGN UP FOR THIS EPISODE OF HR MIND GAMES!!!

In our first episode, we’re going long on how to use assessments to figure out who the true “hunters” are across sales candidates.  Join us and we’ll share what we’ve learned and what to focus on from a behavioral perspective to ensure sales hires are “optimized” to bring home the bacon!!  We’ll even give you a great template to compare sales candidates to as you hit the recruiting trail!

Even if you’re unsure if you can make it or not, sign up to make sure you get the templates for future sales searches!

Future episodes: How to spot and deal with Narcissistic Managers, How to Use Assessments for Good, Not Evil…. good times in this series…

CLICK HERE TO SIGN UP FOR THIS EPISODE OF HR MIND GAMES!!!!